What is Merlin Telecommunications Ltd?
You won’t find a more maverick team than our guys at Merlin Telecoms. After many years in the telecoms industry we got fed up with customers not been completely satisfied by the big brands’ pricing and service, so Merlin Telecoms was created to be very different to the rest. We'll share with you the industry’s pricing secrets and help you save money (up to 70%) whilst delivering awesome service. We're committed to making sure all our clients are happy with every aspect of their telecoms and that they have exactly what they need for their business now and as it grows. Flexibility is our watch word, putting you in control so that you always have exactly what you need and only pay for for what you use. Our clients become more efficient by having the best lines, calls, broadband, data and Ethernet solutions and much more, including VoIP and our own pro-iPBX, according to what works best for them. When we say customer service we genuinely mean it, with a 30 day customer agreement, we have got to provide great, flexible service because we don't believe in customers being bound by contracts that don’t suit them. Simply, a genuine commitment to good honest business values and the very best technology and support.
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Merlin Telecommunications Ltd Reviews (28)
- ★★★★★28
- ★★★★★0
- ★★★★★0
- ★★★★★0
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Review Summary
Generated using AI from real user reviews
Merlin Telecommunications receives uniformly positive reviews across all 28 submissions, with every reviewer awarding five stars. Users consistently praise responsive, friendly support and problem-solving ability, with many noting that faults are addressed immediately or proactively. Multiple long-term customers highlight that Merlin goes above and beyond expectations, handling complex setups—particularly for veterinary practices—without issue. Several reviewers emphasize the value of speaking to real people by phone rather than automated systems, and appreciate that Merlin absorbs friction with upstream providers like BT on their behalf.
The only patterns that emerge across reviews are strengths: competitive pricing relative to larger incumbents, personalised service, and technical competence in VoIP installation and multi-site management. No negative themes or complaints appear in any review. Customers describe rare technical problems as being handled swiftly, and some highlight proactive communication when issues do occur. The consistency and tone of praise—combined with the absence of any critical feedback—suggests a strong, reliable vendor in telecoms, though the uniformity makes it difficult to surface nuance about potential weaknesses or limitations from real-world use.
★★★★★
Thursday, February 28, 2019
“I would have no hesitation in recommending Merlin Telecom what…”
I would have no hesitation in recommending Merlin Telecom what so ever. Have used their services for several years and they have been superb, very efficient, and totally professional. Nothing is ever to much trouble. Just Brilliant!
★★★★★
Thursday, February 28, 2019
“We've used Merlin Telecom for over 5 years now. Their…”
We've used Merlin Telecom for over 5 years now. Their knowledge and service is impeccable. We recommend them to everyone, and we don't see that changing any time soon! Like
★★★★★
Friday, February 8, 2019
“We've used Merlin for several years now and can only…”
We've used Merlin for several years now and can only say that it's been a positive experience. It's a great phone system combined with top quality customer support and technical expertise from the team at Merlin
★★★★★
Tuesday, February 5, 2019
“Merlin are the 4th emergency service. The whole team are…”
Merlin are the 4th emergency service. The whole team are fantastic and always available, they provide everything a veterinary practice needs to operate efficiently and go above and beyond expectation with regards to service. Thank you
★★★★★
Friday, February 1, 2019
“Can't recommend this company enough! We have been with Merlin…”
Can't recommend this company enough! We have been with Merlin for years and they have consistently gone above and beyond with their customer service. We wouldn't have any hesitation in recommending Merlin Telecommunications!
★★★★★
Friday, February 1, 2019
“Merlin Communications have excellent products backed up by brilliant customer…”
Merlin Communications have excellent products backed up by brilliant customer service - a rarity in this field. I cannot recommend them highly enough!
★★★★★
Friday, February 1, 2019
“We have been using Merlin Telecommunications for several years now…”
We have been using Merlin Telecommunications for several years now to provide our 3 veterinary surgeries phone system. We have a fairly complicated set up which Merlin deal with brilliantly. They are very personable and professional and always friendly! We experience very little issues with the system and those small issues that might crop up are easily dealt with by the Merlin team. They also deal with our fibre broadband supply so i never have to deal directly with BT again, woohoo! I and The Wheelhouse Vets would 100% recommend Merlin Telecommunications.
★★★★★
Friday, February 1, 2019
“We have been using Merlin Telecommunications for several years now…”
We have been using Merlin Telecommunications for several years now to provide our 3 veterinary surgeries phone system. We have a fairly complicated set up which Merlin deal with brilliantly. They are very personable and professional and always friendly! We experience very little issues with the system and those small issues that might crop up are easily dealt with by the Merlin team. They also deal with our fibre broadband supply so i never have to deal directly with BT again, woohoo! I and The Wheelhouse Vets would 100% recommend Merlin Telecommunications.
★★★★★
Thursday, January 31, 2019
“We have worked alongside Merlin for many years now, partnering…”
We have worked alongside Merlin for many years now, partnering with them to provide telecom and connection services. We know they will provide our mutual clients with an excellent service, but, more importantly, will treat our clients as we would ourselves. They operate with integrity and empathy, so the client has exactly what they need as promised each time. We also use Merlin to provide our own VOIP system and cannot fault it.
★★★★★
Thursday, January 31, 2019
“I have been dealing with merlin for 7-8 years, always…”
I have been dealing with merlin for 7-8 years, always found their customer service exeptional, always friendly and happy to help with any problem you may have. We will continue to use merlin for our telephone system for the foreseable future.
