What is Merlin Telecommunications Ltd?
You won’t find a more maverick team than our guys at Merlin Telecoms. After many years in the telecoms industry we got fed up with customers not been completely satisfied by the big brands’ pricing and service, so Merlin Telecoms was created to be very different to the rest. We'll share with you the industry’s pricing secrets and help you save money (up to 70%) whilst delivering awesome service. We're committed to making sure all our clients are happy with every aspect of their telecoms and that they have exactly what they need for their business now and as it grows. Flexibility is our watch word, putting you in control so that you always have exactly what you need and only pay for for what you use. Our clients become more efficient by having the best lines, calls, broadband, data and Ethernet solutions and much more, including VoIP and our own pro-iPBX, according to what works best for them. When we say customer service we genuinely mean it, with a 30 day customer agreement, we have got to provide great, flexible service because we don't believe in customers being bound by contracts that don’t suit them. Simply, a genuine commitment to good honest business values and the very best technology and support.
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Merlin Telecommunications Ltd Reviews (28)
- ★★★★★28
- ★★★★★0
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Review Summary
Generated using AI from real user reviews
Merlin Telecommunications receives uniformly positive reviews across all 28 submissions, with every reviewer awarding five stars. Users consistently praise responsive, friendly support and problem-solving ability, with many noting that faults are addressed immediately or proactively. Multiple long-term customers highlight that Merlin goes above and beyond expectations, handling complex setups—particularly for veterinary practices—without issue. Several reviewers emphasize the value of speaking to real people by phone rather than automated systems, and appreciate that Merlin absorbs friction with upstream providers like BT on their behalf.
The only patterns that emerge across reviews are strengths: competitive pricing relative to larger incumbents, personalised service, and technical competence in VoIP installation and multi-site management. No negative themes or complaints appear in any review. Customers describe rare technical problems as being handled swiftly, and some highlight proactive communication when issues do occur. The consistency and tone of praise—combined with the absence of any critical feedback—suggests a strong, reliable vendor in telecoms, though the uniformity makes it difficult to surface nuance about potential weaknesses or limitations from real-world use.
★★★★★
Thursday, January 31, 2019
“Merlin provide a personal service and go out of their…”
Merlin provide a personal service and go out of their way to be helpful and find speedy resolutions to problems. Nothing is too much trouble and their "out of hours" support is excellent.
★★★★★
Wednesday, January 30, 2019
“As a customer of Merlin Telecommunications for some years, I…”
As a customer of Merlin Telecommunications for some years, I cannot recommend them highly enough for their advice, support and technical knowledge. Nothing is too much trouble and their customer service always exceeds expectations. Thanks!
★★★★★
Wednesday, January 30, 2019
“Merlin have looked after our telephony for around 8 years…”
Merlin have looked after our telephony for around 8 years and I’m happy to say it’s one of the few areas of the business in which I do not need to be involved. I trust them implicitly. They offer a personalised and friendly service, flexibility and creative solutions. On the rare occasion there has been a problem, they tell me about this before I’ve noticed. Whatever the issue or whatever I need, Merlin arrange this there and then, and always cost effectively.
★★★★★
Tuesday, January 29, 2019
“Having worked with Merlin Telecommunications for several years I have…”
Having worked with Merlin Telecommunications for several years I have found their customer service and attention to detail superb. Great company, one I strongly recommend.
★★★★★
Monday, January 28, 2019
“Excellent customer service, expertise and reliability. I would recommend Merlin…”
Excellent customer service, expertise and reliability. I would recommend Merlin to anyone.
★★★★★
Wednesday, January 16, 2019
“I have used Merlin for a number of years now.…”
I have used Merlin for a number of years now. They are a very good company with excellent customer support. In particular, I highly recommend Andrew Bricknell and Andrew Craven who really know their stuff. Top marks - well done and keep up the good work!
★★★★★
Wednesday, January 16, 2019
“Been with Merlin now for what seems for ever (…”
Been with Merlin now for what seems for ever ( are so good we cannot remember what it would be like without them ) ;-) but at least 3 years now and they keep getting better ;-) . Always ahead of the game tech wise and as a lifetime Geek I really appreciate this. But from a vet practice perspective the most important thing is SERVICE!! 3 days ago suddenly our whole network went down, including VOIP phones!! Can you imagine how popular I was as IT Support!! After trying all other avenues to diagnose the issue I had Andy from Merlin on the phone for 1 hour as we went over everything ( a lot nothing really to do with Merlin ) and we found a Network Loop involving one of our bits of hardware, that was not picked up on any of the normal diagnostic software we used. Removed one cable and whole Network back to normal!! Awesome support speaking to real people on the phone 24/7 very rare now a days. Well done Merlin and thank you. Cannot recommend too highly.
★★★★★
Wednesday, January 16, 2019
“Merlin set up and installed our voip phone system and…”
Merlin set up and installed our voip phone system and its very easy to use and the support we get is fantastic! I highly recommend them and im looking forward to updating our phones and adding more outbound lines. Fantastic service and fantastic on cost.
