What is Oracle NetSuite?
NetSuite is the world’s leading provider of cloud-based business management software. NetSuite helps more than 22,000 customers in 200+ countries manage core business processes with a single, fully integrated system covering ERP/financials, CRM, ecommerce, inventory, and more. Whether you are a fresh startup, to an experienced enterprise, NetSuite empowers your business with flexibility, visibility, and control to make the right decisions, now.
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Oracle NetSuite Reviews (32)
- ★★★★★18
- ★★★★★10
- ★★★★★1
- ★★★★★2
- ★★★★★1
Review Summary
Generated using AI from real user reviews
NetSuite delivers strong integrated functionality for accounting and operations, but customer support and implementation fall short of expectations for many users.
Satisfied customers praise the platform's unified approach to business management, combining accounting, inventory, CRM, and ecommerce in one system. Users consistently note that it's easy to learn, boosts productivity, and scales well for growing businesses. Several reviewers highlight how consolidating multiple systems into NetSuite eliminated complexity and reduced IT costs.
The core complaints center on support and delivery. Customer service is described as painful and slow, with unhelpful routing and delayed responses. Implementation proves difficult—the sales team delivers polished demos, but actual deployment reveals that internal support teams lack proficiency with the system. Third-party implementation specialists and consultants cost significantly more, sometimes at rates users cannot verify. Reports require customization that demands SQL and HTML expertise. Pricing also stings: the software is expensive, and costs escalate as companies grow past ten users. One reviewer warned against purchasing without negotiating a 60–70% discount off list price.
The divide is stark: small to mid-sized businesses using core functions report satisfaction, while organizations requiring heavy customization or implementation support face frustration and unexpected costs.
★★★★★
Friday, December 28, 2012
Ventus“NetSuite provides the single-integrated platform required for all my business…”
NetSuite provides the single-integrated platform required for all my business requirements. From accounting to inventory control, NetSuite offers it all. What's more, it also takes care of my manufacturing setup.
★★★★★
Thursday, December 27, 2012
“NetSuite has been essential to my business. The software provides…”
NetSuite has been essential to my business. The software provides everything that I need for accounting and commerce.
★★★★★
Thursday, December 27, 2012
Global Blue Ridge Inc“Great product and much needed in my business. We normally…”
Great product and much needed in my business. We normally try and stick to what we are used to but this was a needed change. It has really increased our overall sales. I have already recommended it to several other people and companies.
★★★★★
Friday, December 21, 2012
“Excellent technology. Offers users a quick and easy way to…”
Excellent technology. Offers users a quick and easy way to maintain data and access it. I highly recommend this product especially to large businesses.
★★★★★
Friday, December 21, 2012
Wonder Works“I found NetSuite the best cloud ERP solution to my…”
I found NetSuite the best cloud ERP solution to my business. It has helped me bring down my IT spending costs and at the same time increased productivity to a larger extent.
★★★★★
Tuesday, December 18, 2012
“This is a wonderfully designed site. It makes searching for…”
This is a wonderfully designed site. It makes searching for cloud software very easy. It also gives us a reason as to why we should choose cloud software. Keep up the good work!
★★★★★
Tuesday, December 11, 2012
“NetSuite is a top notch resourceful product that would surely…”
NetSuite is a top notch resourceful product that would surely be appreciated by many new or already running businesses. The system has great running capabilities and protective means to safeguard data and other sensitive materials. A must have for a successful modern business!
★★★★★
Monday, November 26, 2012
Sales+Logistics+Inc“Having+one+source+to+use+for+our+customer+relationship+management+and+marketing+has+made+our+business+much+easier+to+manage.+NetSuite+works+very+well+for+us+and+I+would+recommend+them+to+anyone.”
Having+one+source+to+use+for+our+customer+relationship+management+and+marketing+has+made+our+business+much+easier+to+manage.+NetSuite+works+very+well+for+us+and+I+would+recommend+them+to+anyone.
★★★★★
Friday, November 23, 2012
Gravity+Records+Inc“There+are+many+options+available+on+the+market+but+for+my+money+NetSuite+is+the+best+deal.+They+combine+everything+you+need+to+run+your+business+into+one+place+and+make+it+available+whenever+it's+needed.+NetSuite+is+truly+time+saving+and+a+wonderful+software.+”
There+are+many+options+available+on+the+market+but+for+my+money+NetSuite+is+the+best+deal.+They+combine+everything+you+need+to+run+your+business+into+one+place+and+make+it+available+whenever+it's+needed.+NetSuite+is+truly+time+saving+and+a+wonderful+software.+
★★★★★
Monday, July 16, 2012
Pano+Logic,+Inc.“NetSuite+is+a+very+powerful+comprehensive+business+tool.+We+use+it+for+CRM,+ERP,+and+customer+support.+It's+such+an+advantage+to+have+all+of+the+master+data+in+one+place+avoid+the+hassles+of+integrating+different+systems.+Additionally,+the+capabilities+of+the+system+never+hinder+important+business+decisions+to+launch+products+or+enter+new+markets.+I+can't+imagine+using+a+different+system.”
NetSuite+is+a+very+powerful+comprehensive+business+tool.+We+use+it+for+CRM,+ERP,+and+customer+support.+It's+such+an+advantage+to+have+all+of+the+master+data+in+one+place+avoid+the+hassles+of+integrating+different+systems.+Additionally,+the+capabilities+of+the+system+never+hinder+important+business+decisions+to+launch+products+or+enter+new+markets.+I+can't+imagine+using+a+different+system.
