What is Oracle NetSuite?
NetSuite is the world’s leading provider of cloud-based business management software. NetSuite helps more than 22,000 customers in 200+ countries manage core business processes with a single, fully integrated system covering ERP/financials, CRM, ecommerce, inventory, and more. Whether you are a fresh startup, to an experienced enterprise, NetSuite empowers your business with flexibility, visibility, and control to make the right decisions, now.
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Oracle NetSuite Reviews (32)
- ★★★★★18
- ★★★★★10
- ★★★★★1
- ★★★★★2
- ★★★★★1
Review Summary
Generated using AI from real user reviews
NetSuite delivers strong integrated functionality for accounting and operations, but customer support and implementation fall short of expectations for many users.
Satisfied customers praise the platform's unified approach to business management, combining accounting, inventory, CRM, and ecommerce in one system. Users consistently note that it's easy to learn, boosts productivity, and scales well for growing businesses. Several reviewers highlight how consolidating multiple systems into NetSuite eliminated complexity and reduced IT costs.
The core complaints center on support and delivery. Customer service is described as painful and slow, with unhelpful routing and delayed responses. Implementation proves difficult—the sales team delivers polished demos, but actual deployment reveals that internal support teams lack proficiency with the system. Third-party implementation specialists and consultants cost significantly more, sometimes at rates users cannot verify. Reports require customization that demands SQL and HTML expertise. Pricing also stings: the software is expensive, and costs escalate as companies grow past ten users. One reviewer warned against purchasing without negotiating a 60–70% discount off list price.
The divide is stark: small to mid-sized businesses using core functions report satisfaction, while organizations requiring heavy customization or implementation support face frustration and unexpected costs.
★★★★★
Friday, July 13, 2012
P3+Medical+Ltd“Netsuite+allowed+us+to+combine+7+separate+systems+and+eliminate+a+difficult+hardware+infrastructure+problem.+Our+data+is+now+available+when+we+need+it+and+accessible+from+anywhere.+I+have+no+hesitation+in+recommending+this+solution.”
Netsuite+allowed+us+to+combine+7+separate+systems+and+eliminate+a+difficult+hardware+infrastructure+problem.+Our+data+is+now+available+when+we+need+it+and+accessible+from+anywhere.+I+have+no+hesitation+in+recommending+this+solution.
★★★★★
Friday, July 6, 2012
T-Edward,+Inc.“There+are+many+Cloud+"accounting"+options+but+no+Cloud+ERP+options+with+the+functionality+offered+by+NetSuite.+I+run+over+10+companies+ranging+from+health+care+to+agriculture.+NetSuite+allows+me+and+my+colleagues+to+deliver+world+class+service+at+a+fraction+of+the+cost+and+effort.++”
There+are+many+Cloud+"accounting"+options+but+no+Cloud+ERP+options+with+the+functionality+offered+by+NetSuite.+I+run+over+10+companies+ranging+from+health+care+to+agriculture.+NetSuite+allows+me+and+my+colleagues+to+deliver+world+class+service+at+a+fraction+of+the+cost+and+effort.++
