Last reviewed on04 May 2021
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Thursday, April 15, 2021
Very helpful people
Monday, April 5, 2021
Excellent service and responsive assistance when needed.
No matter what needs to be done, your staff has been very prompt and professional.
The best company I have used by far. The fastest response times, extremely intelligent people and they seem to truly care.
Great prices and customer service!
Wednesday, March 31, 2021
Thanks for all your help with tietzfamilyfarms.com. I appreciate your patience and continued attention. I gave only three stars because I feel it took several days before we became cohesive in our communication. Does Performive utilize oversees contractors? I do not mind! However, it's important to know they can communicate effectively with the client. I did not feel this was happening in the first two days of our ticket. Thank you to Douglas Pannell in connecting me with further project managers. In the end, I needed to get Tammy's site up and running before April 1. I accomplished this. Thank you.
Over a decade of top tier service. PERFORMIVE literally keeps us in business.
Tuesday, March 30, 2021
I have been using Performive for many years now to host my various websites and HAVE NEVER been more pleased with a hosting company. The rates are fair. The tech support is prompt and most-often immediate! I would highly recommend this company and ESPECIALLY in the I.T. world which has its fair share of questionable or even nefarious folks.
very good support thanks
Monday, March 29, 2021
I am being kind giving 4 stars, as on a normal basis the service is usually good. However, I have never received any correct written response to my customer complaint letter sent to Davon Daniels who is the head of the noc at Performive, and nothing from Jason Brozena head of business development. We recently moved servers in February and had a terrible experience with getting any kind of technical support over the weekend of our move to our new server, thus resulting in quite a lot of lost business on a lot of our sites. I did receive a standard response from Davon Daniels, simply informing me that they would conduct there own internal review and he has never got back to me. It shows complete lack of integrity to not answer serious customer complaints regarding poor management of technical and business development support. We receive virtually ZERO help the weekend we moved servers with Performive and the move was done at their recommendation, and we were basically left in the cold, with the worst slow to zero support, at one of the most crucial times when moving servers with your hosting company. They are either getting too big and poorly managed, or simply don't care! I'm not sure which. That being said; Performative have some very good technical staff who are helpful and on normal queries Performative service is good (during the week), however, they also have some serious lack of technical support on weekends, which is worse than poor. Don't bother calling Phone support on weekends, they are useless, unhelpful and hang up on you. Davon Daniels (head of technical support) has some serious management issues that he is neglecting to rectify or manage correctly with their technical support. We were with "NationalNet" for many many years until they merged and became "Performive" and I am hoping that Performive get their act together, as they are not as good as NationalNet was. I am giving 4 stars, because we like and appreciate some of the hard working staff who moved from NationalNet to Performive, otherwise the score would have been less. We are still trying to decide if we will stay with Performive, the service has gotten better since our move but the jury is out if we would recommend them. They need to UP their game!
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