Planet Hippo Internet
★★★★★ 4.8 · 199 Reviews
What is Planet Hippo Internet?
At PlanetHippo, we are committed to providing cost-effective, reliable web hosting and domain services tailored to meet your needs. Our mission is to make online presence accessible and affordable for everyone, from individuals and small businesses to larger enterprises. **Our Offerings:** Cheap Website Hosting: Start your online journey with our "One Account" hosting package at just £1.00 per month. This plan provides the essential features you need to get your website up and running quickly and efficiently. **Affordable Domain Names:** Secure your unique online identity with our competitively priced domain names. We offer a wide range of domain options to suit every business and personal need. **VPS Services:** Experience the power and flexibility of our virtual private server (VPS) solutions, the cheapest in the market, designed to deliver superior performance and reliability for your growing business. **Office365 Packages for SMBs:** Enhance your business productivity with our comprehensive Office365 packages, specifically designed for small to medium-sized businesses. **WordPress Website Hosting:** Optimize your WordPress site with our specialized hosting services, ensuring fast load times, robust security, and seamless performance. **Website Subscription Service:** Take advantage of our all-inclusive website subscription service, which covers design, build, and ongoing maintenance, allowing you to focus on your business while we handle your online presence. **Business Solutions:** From bespoke web development to comprehensive business IT solutions, PlanetHippo offers a range of services to support your business's digital transformation. **Why Choose PlanetHippo?** **Affordability:** We provide high-quality services at unbeatable prices, ensuring you get the best value for your investment. **Reliability:** Our hosting solutions are designed to deliver maximum uptime and performance. **Customer Support:** Our dedicated support team is available to assist you with any issues, ensuring a smooth and hassle-free experience. **Comprehensive Services:** Whether you need basic hosting or advanced business solutions, we have the expertise to meet your requirements. Choose PlanetHippo for your web hosting and domain needs and take the first step towards a successful online presence. Visit our website or contact us today to learn more about our services and how we can help your business thrive.
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Planet Hippo Internet Reviews (199)
- ★★★★★186
- ★★★★★1
- ★★★★★0
- ★★★★★0
- ★★★★★12
Review Summary
Generated using AI from real user reviews
Planet Hippo Internet's customer satisfaction is deeply polarized. Most recent reviews are enthusiastically positive, but a substantial minority report serious problems that drive them away entirely.
Satisfied customers consistently praise responsive support, with many noting replies within minutes or hours and staff willingness to resolve issues beyond standard scope. Users also appreciate competitive pricing relative to what they perceive as good uptime and performance, particularly for WordPress and VPS hosting. Several long-term customers describe years of reliable service with minimal downtime.
Dissatisfied customers cite critical operational failures: frequent server downtime, missing or unavailable backups despite claims otherwise, and poor technical communication when incidents occur. Some report outages lasting hours with no explanation. Others describe frustration with billing practices, including automatic charges without clear notice and difficulty removing payment methods. A few mention that support is chat-only after hours, limiting options for urgent issues. One detailed complaint highlights unresolved technical issues (domain management features marked deprecated) that went unaddressed for months.
The polarization suggests Planet Hippo may excel at support responsiveness but struggle with infrastructure reliability and administrative systems. Prospective customers should directly verify backup policies and test support availability before committing, as experiences appear highly inconsistent.
★★★★★
Thursday, June 13, 2013
“Time will tell, but so far everything is well. Its…”
Time will tell, but so far everything is well. Its only been 2 weeks but had no downtime, no issues with email and I get them on my phone at last. Something my old host didn't manage. I'm happy with what I have got for my money.
★★★★★
Wednesday, June 12, 2013
Wards Of Chester“Since moving to your exchange email we have found that…”
Since moving to your exchange email we have found that all our drivers have no excuse for knowing where each other are and where they should be. Its completely streamlined our business and im so grateful for you suggesting the service and helping us get it to where we are now. Keep up the great work hippos :-)
★★★★★
Wednesday, June 12, 2013
Sofa World Wexfield“Chat support was good. Got my site working again within…”
Chat support was good. Got my site working again within minutes. I dont know why it went down, but you worked on the situation very professionally.
★★★★★
Wednesday, June 12, 2013
Gigaset Ltd“Perfect + Perfect = planethippo.com. I have tried so many…”
Perfect + Perfect = planethippo.com. I have tried so many web hosts over time and found it hard to get one where my website would stay online. I have only had 2 outages with planethippo in the couple of years that I have been with them. Not 100% uptime but pretty close. :)
★★★★★
Wednesday, June 12, 2013
Haystacks Ltd“Great support. The site seems fast and I have no…”
Great support. The site seems fast and I have no issues. I'm happy.
★★★★★
Wednesday, June 12, 2013
Manson IT“Cheap web hosting doesn't have to mean rubbish web hosting.…”
Cheap web hosting doesn't have to mean rubbish web hosting. We were a bit weary about the prices of hosting on this site when we first arrived, but we decided to give it a go. I'm glad we did. We haven't looked back since and plan on launching a new website on another VPS very soon.
★★★★★
Wednesday, June 12, 2013
“First class support and a first class network. That's all…”
First class support and a first class network. That's all that matters.
★★★★★
Wednesday, June 12, 2013
Social Network solutions“I don't know what to say apart from thank you…”
I don't know what to say apart from thank you for being a good host and keeping my website up and running. I'm not technical in anyway and sometimes I can be a bit of a pain but the team were very good and helped me step by step get the issues I had sorted. Thank you!
★★★★★
Wednesday, June 12, 2013
Tap Mods“Flexible hosting with top notch support! Planet Hippo ROCK!”
Flexible hosting with top notch support! Planet Hippo ROCK!
★★★★★
Wednesday, June 12, 2013
Mac Design“Very pleasant company to deal with. They are helpful and…”
Very pleasant company to deal with. They are helpful and answered every question I had extremely fast. I don't think I have ever had any issues with my hosting, every error I have had has been made by me but they sorted every time.