Planet Hippo Internet
★★★★★ 4.8 · 199 Reviews
What is Planet Hippo Internet?
At PlanetHippo, we are committed to providing cost-effective, reliable web hosting and domain services tailored to meet your needs. Our mission is to make online presence accessible and affordable for everyone, from individuals and small businesses to larger enterprises. **Our Offerings:** Cheap Website Hosting: Start your online journey with our "One Account" hosting package at just £1.00 per month. This plan provides the essential features you need to get your website up and running quickly and efficiently. **Affordable Domain Names:** Secure your unique online identity with our competitively priced domain names. We offer a wide range of domain options to suit every business and personal need. **VPS Services:** Experience the power and flexibility of our virtual private server (VPS) solutions, the cheapest in the market, designed to deliver superior performance and reliability for your growing business. **Office365 Packages for SMBs:** Enhance your business productivity with our comprehensive Office365 packages, specifically designed for small to medium-sized businesses. **WordPress Website Hosting:** Optimize your WordPress site with our specialized hosting services, ensuring fast load times, robust security, and seamless performance. **Website Subscription Service:** Take advantage of our all-inclusive website subscription service, which covers design, build, and ongoing maintenance, allowing you to focus on your business while we handle your online presence. **Business Solutions:** From bespoke web development to comprehensive business IT solutions, PlanetHippo offers a range of services to support your business's digital transformation. **Why Choose PlanetHippo?** **Affordability:** We provide high-quality services at unbeatable prices, ensuring you get the best value for your investment. **Reliability:** Our hosting solutions are designed to deliver maximum uptime and performance. **Customer Support:** Our dedicated support team is available to assist you with any issues, ensuring a smooth and hassle-free experience. **Comprehensive Services:** Whether you need basic hosting or advanced business solutions, we have the expertise to meet your requirements. Choose PlanetHippo for your web hosting and domain needs and take the first step towards a successful online presence. Visit our website or contact us today to learn more about our services and how we can help your business thrive.
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Planet Hippo Internet Reviews (199)
- ★★★★★186
- ★★★★★1
- ★★★★★0
- ★★★★★0
- ★★★★★12
Review Summary
Generated using AI from real user reviews
Planet Hippo Internet's customer satisfaction is deeply polarized. Most recent reviews are enthusiastically positive, but a substantial minority report serious problems that drive them away entirely.
Satisfied customers consistently praise responsive support, with many noting replies within minutes or hours and staff willingness to resolve issues beyond standard scope. Users also appreciate competitive pricing relative to what they perceive as good uptime and performance, particularly for WordPress and VPS hosting. Several long-term customers describe years of reliable service with minimal downtime.
Dissatisfied customers cite critical operational failures: frequent server downtime, missing or unavailable backups despite claims otherwise, and poor technical communication when incidents occur. Some report outages lasting hours with no explanation. Others describe frustration with billing practices, including automatic charges without clear notice and difficulty removing payment methods. A few mention that support is chat-only after hours, limiting options for urgent issues. One detailed complaint highlights unresolved technical issues (domain management features marked deprecated) that went unaddressed for months.
The polarization suggests Planet Hippo may excel at support responsiveness but struggle with infrastructure reliability and administrative systems. Prospective customers should directly verify backup policies and test support availability before committing, as experiences appear highly inconsistent.
★★★★★
Wednesday, June 12, 2013
Dellrange solutions“Well done boys. My site is speedy and I can…”
Well done boys. My site is speedy and I can trust my emails to come through once again. My last host was awful but you did what you promised and I can't thank you enough. The support is bang on the money and worth every penny.
★★★★★
Tuesday, March 19, 2013
Commercial Networks“Excellent hosting, great prices backed by top customer service”
Excellent hosting, great prices backed by top customer service
★★★★★
Monday, March 4, 2013
My Design Ltd“I run a small graphic design company and needed a…”
I run a small graphic design company and needed a way of supplying customers hosting. Planet hippo had the perfect package. The support is great, the price is good and the server is very stable.
★★★★★
Monday, March 4, 2013
Menninger Rentals“Dealing with Planet Hippo support is always a pleasure. They…”
Dealing with Planet Hippo support is always a pleasure. They know their stuff, they speak clearly and in plain English and their attitude is always spot on. I've recommended them to so many people I've lost count. I use them for both personal and business websites and they've never let me down.
★★★★★
Friday, March 1, 2013
VMX Electrics“I needed a web host and come across these in…”
I needed a web host and come across these in Google. I was originally attracted to them for a number of reasons, I found them at the top of the page on Google, the website was easy to get around, looked good and I was able to speak with some one on the phone. I decided to give them a try. Im so glad I did the support is excellent my site is always up and I trust them. A number of points that I couldn't say about my existing web host.
★★★★★
Thursday, January 24, 2013
Zion Fitness“We have hosted with Planet Hippo for almost two years…”
We have hosted with Planet Hippo for almost two years now and have been very pleased with the level of service. Very professional and good value for money. Will be remaining with them for the foreseeable future.
★★★★★
Tuesday, January 22, 2013
Imagine Web Solutions“We have used Planet Hippo for our hosting for several…”
We have used Planet Hippo for our hosting for several years. The service and support is outstanding.
★★★★★
Tuesday, January 22, 2013
Webwise Solutions European Ltd“A very professional company, great support and fantastic value for…”
A very professional company, great support and fantastic value for money. What more can one say, except we have been using Planet Hippo for over 4 years without any issues.
★★★★★
Monday, January 21, 2013
Readymadekitchens.com“We have hosted our website with Planet Hippo for just…”
We have hosted our website with Planet Hippo for just over 1 year and found the company to be excellent. I don't think in the time we have hosted with them that we have had any server down time. Every question that has been asked has been answered in a short space of time and explained in great detail. I'm so glad we made the change and moved our website to be hosted with Planet Hippo.