What is Signpost?
Signpost envisions a world of local businesses, large and small, thriving through smart, relevant and lasting connections with customers With over 7,000 customers, Signpost’s Mia is the future of communication for businesses with consumers. Powered by automated data collection and email marketing, Mia's artificial intelligence drives reviews up by 1.8 stars and revenue up by 10%. As one of Forbes’ “Most Promising Companies” Signpost prides itself on a nearly perfect customer retention rate thanks to an industry-leading product. Signpost was recently ranked as a "Top Workplace"? by The Austin American Statesman and Crain's New York . We're looking for smart, passionate leaders to join our team and have real ownership and impact from day one. Learn more about Signpost and our current opportunities at www.signpost.com/careers.
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Signpost Reviews (207)
- ★★★★★151
- ★★★★★6
- ★★★★★2
- ★★★★★2
- ★★★★★46
Review Summary
Generated using AI from real user reviews
Signpost delivers strong results for review generation and customer communication, though execution and onboarding clarity remain weak points for some users.
The majority of users praise review growth and customer retention tools, with many reporting substantial increases in online reviews and repeat business. Customer service stands out as a consistent strength—users frequently name specific representatives and highlight responsiveness and professionalism. Several mention the platform helped them stand out competitively or drove measurable sales uplift. Users also appreciate the automation that requests client feedback without heavy manual effort, and find the email campaign features useful for staying in touch with past and prospective customers.
Cost and value perception divide reviewers. Some see it as a worthwhile investment; others feel the price is high relative to what actually delivers—particularly around text marketing features that require customer opt-in and therefore don't perform as promised. A few users report onboarding gaps: one wished for instructional videos, another felt the platform was unintuitive at first. One account reports a Google Page suspension tied to advice received during setup, creating months of damage.
Contract disputes appear in isolated but serious cases. Two users describe being locked into longer commitments than they understood, with difficulty getting out, and one reports a salesperson's promises of service parity with a previous vendor were not honored and later denied. These outlier complaints stand against the overwhelmingly positive feedback on the core offering.
★★★★★
Wednesday, April 26, 2017
“Of course ill review this company. was a great decision…”
Of course ill review this company. was a great decision to use this service. it started off a little rocky just getting use to it....don't send any reviews to yelp..thats pointless....we use everything else though.. This HAS boosted the amount of customers we get. Especially through reviews customers provide to google and home advisor....the referral process has also increased our business dramatically and now you can run custom ads as well. I highly recommend this service...Patrick Toth, Independent Lawn Service
★★★★★
Wednesday, April 26, 2017
“We have been so pleased with our Signpost service! We've…”
We have been so pleased with our Signpost service! We've been using it for about a year now and it has really provided us some great feedback from our clients, helped us gain a greater social media presence, and simplified email marketing.
★★★★★
Wednesday, March 15, 2017
★★★★★
Friday, March 10, 2017
“Just signed up a month ago and so far got…”
Just signed up a month ago and so far got good reviews online. They have my support.
★★★★★
Tuesday, March 7, 2017
“Fulfilled all promises and has helped my company with reviews,…”
Fulfilled all promises and has helped my company with reviews, text blasts, mass emails, and referrals.
★★★★★
Wednesday, March 1, 2017
“When I 1st signed up the agent gave false info…”
When I 1st signed up the agent gave false info about the plans early termination fees. I specifically said to the rep that I don't want to be locked into anything since I just got out of a yelp ab plan he said he understood & don't worry. I didn't have my on board interview until maybe a week or two later. They told me once I have my on board interview the billing would they start from that day (false) they billed me earlier then they was supposed too from the day I spoke with the 1st agent. I let them know I didn't want to use the services any longer the manager reached out and let me know I was locked in due to the false info the 1st agent gave me. So he lowered the rate to $99 from $200 & feeling like I had no other option & that was less then canceling it for the $500. So today get my 2nd bill & guess what it's for $216 plus they charged me $10 also. So I called today and yes the agent refunded the 107.54 but is going to take 3-5 business days how inconvenient to a small business owner . It seem the agents & now even the manager says things and don't follow through on them. I would like nothing else to do with this company & will not be recommending them to anyone. Very unhappy
★★★★★
Friday, February 24, 2017
“AWESOME customer service, easy on boarding process, and Signpost is…”
AWESOME customer service, easy on boarding process, and Signpost is doing exactly what they promised.
★★★★★
Thursday, February 23, 2017
“They did what they said they would, They have more…”
They did what they said they would, They have more than quadrupled my online reviews on Yelp, I've been very happy and would recommend them to anyone who's looking to improve there online presence
★★★★★
Friday, February 17, 2017
“Has been a great asset in retrieving reviews, feedback, &…”
Has been a great asset in retrieving reviews, feedback, & new clients!
★★★★★
Tuesday, February 14, 2017
“With some tweaking for our specific needs, Signpost has proved…”
With some tweaking for our specific needs, Signpost has proved to be a valuable tool to keep track of our customers and to gather reviews. Totally worth it if you use it correctly.
