Wednesday, August 15, 2012 #2925 John The product, while it does have some useful tools, is very complicated to use. It is not user-friendly at all. The biggest problem that I have is that my company has purchased this product and we have absolutely no support from SuccessFactors. I have to log a ticket either into an obscure website or call one in - but nobody will assist me directly with my issues. I have started listing all of my tickets as "Critical" but they drag on for weeks with no resolution. It is very discouraging to sink a lot of time and money into a product that is not the easiest to use and then doesn't provide the customer service required to use it. 10 of 10 people found this review helpful. Did you find this review helpful?