What is Summit (formerly Summit Hosting)?
Founded by a team tired of bad IT experiences, Summit (formerly Summit Hosting) offers award-winning colocation, cloud, and app hosting services in secure data centers worldwide. Our clients, ranging from SMBs to industry giants like ABN AMRO, SAP and Cars.com, trust us because we provide 24/7/365 support by friendly engineers. When your IT infrastructure needs attention, we're there. Visit summithq.com to see why some of the world's leading companies choose Summit.
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Summit (formerly Summit Hosting) Reviews (170)
- ★★★★★139
- ★★★★★14
- ★★★★★0
- ★★★★★1
- ★★★★★16
Review Summary
Generated using AI from real user reviews
Summit Hosting delivers fast, responsive support that dominates user feedback, though a small number of customers report severe service failures. The overwhelming majority praise quick response times—often within minutes or hours—and consistently professional, knowledgeable staff who resolve issues efficiently. Users particularly value that they reach real people rather than automated systems, and many note personal relationships with named technicians. For accounting software hosting (QuickBooks, Sage), administrators appreciate having direct access to manage environments rather than waiting for support tickets. Several customers have been loyal for years, citing reliability and reliability paired with helpful onboarding and migration assistance.
However, a handful of recent reviews describe drastically different experiences: extended outages lasting weeks with no response to calls or emails, missed promised response times (the "20 minute resolution" guarantee appears in complaints as a broken commitment), and poor communication where details get lost. One customer reported being charged without service delivery, and another struggled to reach anyone by phone. These contrasting accounts suggest either inconsistent service quality, possible account-level issues, or changes in support capacity.
For most users, support responsiveness appears exceptional relative to industry norms, and the platform itself is described as straightforward. Prospective buyers should confirm current support protocols and response time guarantees before committing, given the divergence in recent experiences.
★★★★★
Monday, September 28, 2020
“I rarely need to contact support, but when I do…”
I rarely need to contact support, but when I do it has been a great experience. Prompt response, good communication and resolve the issue quickly.
★★★★★
Friday, September 11, 2020
“l created a ticket for support and they answered it…”
l created a ticket for support and they answered it immediately. The most important thing is that the technician did not abandon the case until they find the solution, their service is very effective and fast.
★★★★★
Friday, September 11, 2020
“We started using Summit to Host QBs Desktop during the…”
We started using Summit to Host QBs Desktop during the pandemic, it has proven to be a real life saver when it comes to accessing our Financials remotely. It's saved us from paying a costly intuit online hosting fee for 4 separate subsidiaries which require their own financials. Whenever we have any issues, the support team responds within the hour to get us up and running again. I would highly recommend them.
★★★★★
Wednesday, September 9, 2020
“Very quick in resolving my issues when connecting and made…”
Very quick in resolving my issues when connecting and made sure all was working well before closing my ticket.
★★★★★
Thursday, September 3, 2020
“Summit Hosting is the way to go if you need…”
Summit Hosting is the way to go if you need to access your QuickBooks on the go. I like being able to access my QuickBooks from any location and device and their support is very fast to respond too. I have recommend them to several of my friends.
★★★★★
Thursday, September 3, 2020
“I signed up with Summit in order to share our…”
I signed up with Summit in order to share our Quickbook's file with our accountant. I had some minor issues setting it up and their tech support fixed immediately. Now I'm six months in with their service and am very happy with the speed and haven't had any new issues. Would definitely recommend it.
★★★★★
Wednesday, September 2, 2020
“Very quick response times. They are clearly well trained as…”
Very quick response times. They are clearly well trained as they were able to resolve my issue quickly. They understood what I explained and were delightful to deal with. Their application support is everything you'd hope for when you're trying to run a business.
★★★★★
Wednesday, September 2, 2020
“I worked with Summit Hosting to help a client with…”
I worked with Summit Hosting to help a client with a new computer, setup their remote hosting environment. They were very prompt and courteous. They stayed with it and made the customer very happy as they were able to get back into QuickBooks and they showed them how to get back into the environment a few times so they understood. Excellent service and resolution.
★★★★★
Wednesday, September 2, 2020
“Demonstrated genuine consideration for the needs of their customer. I…”
Demonstrated genuine consideration for the needs of their customer. I was very impressed and relieved by the quality of technical knowledge and service.
★★★★★
Tuesday, September 1, 2020
“The response to resolution with Summit's support ticket system is…”
The response to resolution with Summit's support ticket system is wonderful. Every time I need their assistance, the support team saves me from losing valuable work time on our hosted software. Thank you!
