What is Summit (formerly Summit Hosting)?
Founded by a team tired of bad IT experiences, Summit (formerly Summit Hosting) offers award-winning colocation, cloud, and app hosting services in secure data centers worldwide. Our clients, ranging from SMBs to industry giants like ABN AMRO, SAP and Cars.com, trust us because we provide 24/7/365 support by friendly engineers. When your IT infrastructure needs attention, we're there. Visit summithq.com to see why some of the world's leading companies choose Summit.
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Summit (formerly Summit Hosting) Reviews (170)
- ★★★★★139
- ★★★★★14
- ★★★★★0
- ★★★★★1
- ★★★★★16
Review Summary
Generated using AI from real user reviews
Summit Hosting delivers fast, responsive support that dominates user feedback, though a small number of customers report severe service failures. The overwhelming majority praise quick response times—often within minutes or hours—and consistently professional, knowledgeable staff who resolve issues efficiently. Users particularly value that they reach real people rather than automated systems, and many note personal relationships with named technicians. For accounting software hosting (QuickBooks, Sage), administrators appreciate having direct access to manage environments rather than waiting for support tickets. Several customers have been loyal for years, citing reliability and reliability paired with helpful onboarding and migration assistance.
However, a handful of recent reviews describe drastically different experiences: extended outages lasting weeks with no response to calls or emails, missed promised response times (the "20 minute resolution" guarantee appears in complaints as a broken commitment), and poor communication where details get lost. One customer reported being charged without service delivery, and another struggled to reach anyone by phone. These contrasting accounts suggest either inconsistent service quality, possible account-level issues, or changes in support capacity.
For most users, support responsiveness appears exceptional relative to industry norms, and the platform itself is described as straightforward. Prospective buyers should confirm current support protocols and response time guarantees before committing, given the divergence in recent experiences.
★★★★★
Tuesday, September 1, 2020
“Summit Hosting has been a life saver more than once.…”
Summit Hosting has been a life saver more than once. Most recently, I submitted a support ticket on a Sunday afternoon. I expected to hear back from someone on Monday. Someone reached out, understood my request and resolved the issue on that Sunday. Thanks Summit!
★★★★★
Friday, August 21, 2020
“The only time I reach out to support is when…”
The only time I reach out to support is when my system stops working in the middle of the day which is frustrating and nerve wracking. Every time I reach out I get a swift response and thorough help! I appreciate each person's patience. Thanks
★★★★★
Thursday, August 20, 2020
“My company has used Summit Hosting (formerly INSYNQ) for over…”
My company has used Summit Hosting (formerly INSYNQ) for over five years to host our QuickBooks products. Although I work within Quickbooks, I'm also the on-site IT. I can truly say that Summit Hosting is one of the very few companies I don't hate to have to contact. Most companies take days to respond, and only escalate you to an actual engineer until you've relayed your issue several times. Summit's support escalates problems, almost immediately. Within an hour or less I'm already speaking with an engineer. Minutes later, the problem is usually resolved. I wish all of our IT vendors operated with the same support system as Summit Hosting. Truly a great company. I have no hesitation in recommending them.
★★★★★
Wednesday, August 19, 2020
“Responsive, Knowledgeable Support. My company has used Summit Hosting (formerly…”
Responsive, Knowledgeable Support. My company has used Summit Hosting (formerly INSYNQ) for over five years to host our QuickBooks products. Although I work within Quickbooks, I'm also the on-site IT. I can truly say that Summit Hosting is one of the very few companies I don't hate to have to contact. Most companies take days to respond, and only escalate you to an actual engineer until you've relayed your issue several times. Summit's support escalates problems, almost immediately. Within an hour or less I'm already speaking with an engineer. Minutes later, the problem is usually resolved. I wish all of our IT vendors operated with the same support system as Summit Hosting. Truly a great company. I have no hesitations on recommending them. I'm not sure why people say their support takes days to get back to them. Honestly, I've never found this to be the case.
★★★★★
Tuesday, August 18, 2020
“We have had problem after problem with so many other…”
We have had problem after problem with so many other hosting providers, but Summit hosting so far has been amazing. They were able to get us exactly what we needed at a reasonable price, and were very polite and professional which doing so. I would recommend this to anyone to is needing to host Quickbooks.
★★★★★
Monday, August 17, 2020
“They were very responsive when we had questions about service,…”
They were very responsive when we had questions about service, even on weekends and after hours. Summit Hosting was an excellent choice for my businesses cloud hosting solution.
★★★★★
Wednesday, August 12, 2020
“Great service! I always receive timely communication from the support…”
Great service! I always receive timely communication from the support team. They are professional and knowledgeable about their products and services and they always respond quickly.
★★★★★
Tuesday, August 11, 2020
“Our company has a lot problem with hosting service due…”
Our company has a lot problem with hosting service due to ther connection issue. Last year we had deal with another host with no problem to work properly. We even did not get any response from support team during the whole day on August 10.
★★★★★
Tuesday, August 11, 2020
“Server is down all the time. Very frustrating. Terrible service…”
Server is down all the time. Very frustrating. Terrible service for the price they charge. Would not recommend to my competition.
★★★★★
Monday, August 10, 2020
“Superb service. The staff keeps notes on our account and…”
Superb service. The staff keeps notes on our account and are well informed of past upgrades which is great so I never have to re-explain anything to them even if I work with a new person. We love being able to use our software from anywhere too.
