What is The Real PBX?
The Real PBX is a leading provider of unified cloud communication services to consumers and businesses. Our Hosted PBX, VoIP and SIP services and solutions are highly cost effective and consumer oriented. We provide different unified communication services including - 1. Hosted PBX (IP PBX, Virtual PBX, Cloud PBX) 2. VoIP Telephony (Business Phones, Virtual Office, Home Phones and IP Phone System) 3. Call Center Solutions ( Predictive Dialer, Inbound, Outbound, and Blended Call Center) 4. Toll Free Numbers 5. SIP Trunking Headquartered in the United States, we deliver affordable, scalable and flexible services across the globe. You can write us at sales@therealpbx.com or call us at these toll-free numbers: +1-888-892-9646 (USA) +44-800-048-8104 (UK ) +61-286-078-789 (AUS)
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The Real PBX Reviews (118)
- ★★★★★81
- ★★★★★23
- ★★★★★0
- ★★★★★0
- ★★★★★14
Review Summary
Generated using AI from real user reviews
The Real PBX shows sharply divided customer opinion, with most users praising service quality but a vocal minority reporting serious problems.
The majority of reviews highlight responsive support and knowledgeable staff, with customers repeatedly naming individual agents—Manish, Ashish, Vikalpa, Sarthak—as reasons for satisfaction. Users praise the dialer tool, toll-free features, and CC panel as useful, and several long-term customers report reliability and no downtime. Service is often described as prompt and easy to use.
However, a consistent cluster of complaints raises red flags. Multiple reviewers report long wait times (50–60 minutes on phone), unresponsive support channels, and billing disputes—prepaid plans allegedly converting to postpaid, false charges, and promised plan upgrades not honoured after payment. Some customers describe unresolved issues and non-responsive email support. A few reviews make serious allegations about account suspensions without cause and compare the company unfavourably to competitors. One reviewer explicitly calls the company fraudulent and another accuses staff of bait-and-switch tactics on pricing.
The pattern suggests individual agent quality is high, but backend processes—billing, ticket resolution, communication infrastructure—may struggle under volume or have systemic issues. Buyers should verify pricing commitments in writing and monitor accounts closely.
★★★★★
Thursday, June 27, 2019
“This company got best quality and good customer support. Recommended…”
This company got best quality and good customer support. Recommended to all
★★★★★
Thursday, June 27, 2019
★★★★★
Tuesday, June 25, 2019
“Excellent assistance was given by Sales Team. I rate them…”
Excellent assistance was given by Sales Team. I rate them 5 on 5
★★★★★
Tuesday, May 21, 2019
“we reported toll free numbers to therealpbx.com and they did…”
we reported toll free numbers to therealpbx.com and they did not investigate our complaints. this company is run by indian scammers for indian scammers trust me. they have many sister companies mentioned below. its the legal and moral duty of a company if received any complaint should investigate and shut down those toll free numbers but they did nothing.These are all same and once company operated by indians. www.therealpbx.com www.therealpbx.co.uk www.myrealdata.com realtime cloud services llc
★★★★★
Monday, February 4, 2019
“Sales and support both the team are quite prompt in…”
Sales and support both the team are quite prompt in client handling.
★★★★★
Friday, January 18, 2019
“Have been working with the realpbx for a few years…”
Have been working with the realpbx for a few years now, one of the best if not the best company that I have worked with. Great Dialer, no downtime, great people, always willing to help. So far so good, especially Dinesh, extremely helpful, always. No complaints, very satisfied with their service, would highly recommend them.
★★★★★
Tuesday, January 15, 2019
“pathetic service.. agents have no idea what they are doing..…”
pathetic service.. agents have no idea what they are doing.. They do not reply on emails... They false charge the customers.. They are cheaters and cheat customers by falsifying charges every month.. The have a prepaid plan but for some reason it gets converted to postpaid and they start charging you pro rata. I signed up 3 accounts with the and now I am going to cancel my accounts with them
★★★★★
Friday, November 16, 2018
“Hosted 6c Dialer has been an important tool for our…”
Hosted 6c Dialer has been an important tool for our outbound process, It was easy to use and has been quite economical in terms of payment I used to make earlier.
★★★★★
Friday, August 31, 2018
“The Services provided by TheRealPBX are excellent , I have…”
The Services provided by TheRealPBX are excellent , I have moved my business from trackdrive to them because of there excellent portal and support that they provide.5 Star for them
★★★★★
Monday, July 23, 2018
“Excellent services, I like their CC panel and has been…”
Excellent services, I like their CC panel and has been helping me in generating my business, Easy to use it is
