What is Total Web Solutions Ltd?
Total Web Solutions has been trading since 1995 offering business critical solutions to organisations of all sizes throughout the UK and worldwide - from small one-man operations to global corporates. The company offers a wide range of services including Online Payment Processing (Payment Gateway), Business Broadband (ADSL/Fibre/Ethernet), Leased Lines, Telephone Line Install and Line Rental, Telephone Calls packages, Shared Hosting, VPS Hosting, Managed Server Hosting and Domain Registration. Total Web Solutions offers a dedicated in-house Sales and Aftercare team to assist you with every aspect of setting up your business. Whether it be for one or all of the services, this dedicated team will ensure you receive the best level of service throughout. Total Web Solutions offers services to businesses and organisations of all sizes from small sole trader operations right through to global corporates. Many of the company's clients have been with us for many years and this is reflected in our continued success and growth, as well as our continued success in achieving high customer reviews across the internet.
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Total Web Solutions Ltd Reviews (32)
- ★★★★★31
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★1
Review Summary
Generated using AI from real user reviews
Total Web Solutions enjoys near-universal praise for responsive, personal support, though one dissatisfied customer reported a serious lack of communication. The overwhelming majority of reviewers—often long-standing clients spanning 10–20 years—highlight fast response times, knowledgeable staff, and willingness to go beyond standard support. Users consistently mention being able to reach someone quickly by phone or email, with problems resolved on the same day. The company handles web hosting, domain management, broadband, and payment processing, and customers across these services report similar quality experiences.
The single critical review stands out sharply: one user reported waiting three months for a response to support queries and recommended avoiding the company entirely. This contrasts starkly with the dozens of five-star ratings, though it suggests that service consistency may occasionally break down. All other feedback emphasises friendly, efficient support and a personal touch—reviewers repeatedly note that staff know them by name and adapt explanations to their technical level. Many cite long relationships and say they would not switch providers.
Pricing appears fair based on the few mentions, and there are no complaints about service quality or product reliability among the satisfied reviewers. The main weakness evident in the data is a single, severe case of unresolved support requests; the main strength is consistent, fast, and personalised customer service over many years.
★★★★★
Wednesday, February 19, 2020
“TWS our trusted supplier for 10+ years After issues with…”
TWS our trusted supplier for 10+ years After issues with previous registrars we selected TWS to control/renew and manage our company domain names. In 10 years we have had no issues with renewals, new orders and transfers. Sales and Support teams are very prompt and efficient. Very highly recommended.
★★★★★
Wednesday, February 19, 2020
“Total Web Solutions offer excellent customer service and are always…”
Total Web Solutions offer excellent customer service and are always quick to respond to any technical enquiries.
★★★★★
Wednesday, February 19, 2020
“Thank you Total Web Solutions for assisting us to add…”
Thank you Total Web Solutions for assisting us to add a payment gateway on a mutual clients new landing page - Brilliant to work with you guys, thanks for your time - Look forward to working on more.
★★★★★
Wednesday, February 19, 2020
“We have worked with Total Web for several years and…”
We have worked with Total Web for several years and they have consistently provided excellent service and support.
★★★★★
Wednesday, February 19, 2020
“Total Web solutions were very helpful this morning. The phone…”
Total Web solutions were very helpful this morning. The phone was answered straight away with a friendly greeting. The gentleman I spoke to was very helpful. He did not judge me or my non existent knowledge of anything technical and he talked me through everything step by step. A great service.
★★★★★
Wednesday, February 19, 2020
“I wouldn't hesitate to recommend total web solutions to any…”
I wouldn't hesitate to recommend total web solutions to any one . Fast and efficient service a very fair price . Thanks for your help .
★★★★★
Thursday, February 13, 2020
“I've waited three months for a response to support queries…”
I've waited three months for a response to support queries from this company. Avoid at all costs. They do not respond to support requests.
★★★★★
Thursday, August 16, 2018
“I have had Total Web Solutions host my websites since…”
I have had Total Web Solutions host my websites since the turn of the century and have never had any issues with their service. On the very rare occasions I have experienced downtime either with a website or with email, it has mostly been caused by a wider telecom network issue beyond their control.
★★★★★
Thursday, August 16, 2018
“Have been using Total Web Solutions since 1999 and have…”
Have been using Total Web Solutions since 1999 and have always been delighted with service received. In all those years we have had very few problems and any that have occured have been dealt with very efficiently. I have no hesitation in recommending Total Web Solutions to anybody seeking a quality web hosting service without the hassles so often associated with this industry.
★★★★★
Thursday, August 16, 2018
“Always friendly and helpful,if they don't know they find out…”
Always friendly and helpful,if they don't know they find out ! Very professional
