What is Total Web Solutions Ltd?
Total Web Solutions has been trading since 1995 offering business critical solutions to organisations of all sizes throughout the UK and worldwide - from small one-man operations to global corporates. The company offers a wide range of services including Online Payment Processing (Payment Gateway), Business Broadband (ADSL/Fibre/Ethernet), Leased Lines, Telephone Line Install and Line Rental, Telephone Calls packages, Shared Hosting, VPS Hosting, Managed Server Hosting and Domain Registration. Total Web Solutions offers a dedicated in-house Sales and Aftercare team to assist you with every aspect of setting up your business. Whether it be for one or all of the services, this dedicated team will ensure you receive the best level of service throughout. Total Web Solutions offers services to businesses and organisations of all sizes from small sole trader operations right through to global corporates. Many of the company's clients have been with us for many years and this is reflected in our continued success and growth, as well as our continued success in achieving high customer reviews across the internet.
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Total Web Solutions Ltd Reviews (32)
- ★★★★★31
- ★★★★★0
- ★★★★★0
- ★★★★★0
- ★★★★★1
Review Summary
Generated using AI from real user reviews
Total Web Solutions enjoys near-universal praise for responsive, personal support, though one dissatisfied customer reported a serious lack of communication. The overwhelming majority of reviewers—often long-standing clients spanning 10–20 years—highlight fast response times, knowledgeable staff, and willingness to go beyond standard support. Users consistently mention being able to reach someone quickly by phone or email, with problems resolved on the same day. The company handles web hosting, domain management, broadband, and payment processing, and customers across these services report similar quality experiences.
The single critical review stands out sharply: one user reported waiting three months for a response to support queries and recommended avoiding the company entirely. This contrasts starkly with the dozens of five-star ratings, though it suggests that service consistency may occasionally break down. All other feedback emphasises friendly, efficient support and a personal touch—reviewers repeatedly note that staff know them by name and adapt explanations to their technical level. Many cite long relationships and say they would not switch providers.
Pricing appears fair based on the few mentions, and there are no complaints about service quality or product reliability among the satisfied reviewers. The main weakness evident in the data is a single, severe case of unresolved support requests; the main strength is consistent, fast, and personalised customer service over many years.
★★★★★
Friday, July 20, 2018
“Phone promptly answered by a very helpful knowledgeable person, took…”
Phone promptly answered by a very helpful knowledgeable person, took the time to clarify and resolve our requirements / issues, with a friendly and positive attitude. Have great idea of what customer service is about. Used these folks for a few years and never had any technical problems that were not of our own making, but that were not resolved with a smile. Recommend very highly
★★★★★
Friday, June 29, 2018
“We are very satisfied with Total Web Solutions customer service.…”
We are very satisfied with Total Web Solutions customer service. They provided the line improvement when they arranged. In addition, we feel as though we receive a very personal service.
