What is TrackerRMS?
TrackerRMS is a web-based recruitment management solution designed for recruiting professionals across all industries. The solution allows businesses to streamline the entire recruitment workflow, right from candidate sourcing and placement to employee onboarding. The browser-based solution can be used to manage sales, CRM, recruiting and onboarding activities from any Internet browser on different systems including laptops, mobile devices and tablets. TrackerRMS allows recruiting agencies or consultants to post open job positions on multiple job boards. The solution automatically builds an applicant database from the applications received and lets recruiters shortlist applicants based on the skill-sets, work experience, job location or any other selection criteria. TrackerRMS candidate management feature helps to streamline the entire application cycle of the candidates. Recruiters can view and update the progress of candidates during their selection process. With TrackerRMS Mobile application, recruiters can access candidates' information, search candidates, contacts and placements from their mobile devices. The solution can also integrate with leading email service applications such as MS Outlook and Gmail for synchronizing contact details and communication history.
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TrackerRMS Reviews (150)
- ★★★★★105
- ★★★★★45
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
TrackerRMS wins strong praise for ease of use and customer service, making it a solid choice for staffing and recruiting teams. Users consistently highlight the intuitive interface, customizable workflows, and templates that automate multi-step processes—like sending contracts while updating candidate and job statuses simultaneously. The platform handles both ATS and CRM functions, letting some teams consolidate multiple systems and reduce costs. Migration from competing platforms is reportedly handled carefully, with dedicated staff ensuring data integrity.
Customer support emerges as a standout strength across nearly all reviews. Named representatives receive individual recognition for responsiveness, patience, and genuine investment in client success. Users also praise the product's stability, web-based accessibility, reporting flexibility, and integrated features like email tracking, SMS messaging, and built-in tools such as margin calculators.
Criticisms are sparse but consistent: a few users mention search functionality could be easier, and one notes that manually created fields sometimes don't auto-populate in workflows. Another wishes the SMS character limit were higher. A handful of reviews reference occasional glitches and anticipation for upcoming updates, though no major pain points emerge. Overall, satisfaction is overwhelmingly positive, with most reviewers recommending the system to peers in staffing and recruiting.
★★★★★
Monday, January 1, 2018
“Great Product Pros The software has so much functionality and…”
Great Product Pros The software has so much functionality and the customer service is exceptional. They listen to ideas fromt heir customers who use the product daily to make it better and more efficient.
★★★★★
Monday, January 1, 2018
“Once our company was up & running, reliable system with…”
Once our company was up & running, reliable system with excellent, local support Pros handles both the sales & recruiting side of our business, allowing us to eliminate the (expensive) SalesForce licenses.
★★★★★
Monday, January 1, 2018
“20+ years in staffing and Tracker's a winner! With my…”
20+ years in staffing and Tracker's a winner! With my years of experience in staffing, I was a bit skeptical that a relatively-unheard-of ATS would be able to compete with some of the big boys in this market and they are not only competing but winning on a variety of fronts. Tracker has won me over! Pros Customization/layout of screens Customer service/tech support is completely responsive They take suggestions, listen and give all ideas consideration They are constantly rolling out new features to the product Cons There's not much I don't like about it. Of course I'd love to have all the bells and whistles from every ATS I've ever used or seen, but that's just not realistic. Tracker has taken several suggestions and turned them into reality, so the things I may have missed with previously used ATS' are diminishing.
★★★★★
Monday, January 1, 2018
“Integra MIchelle Crisp has been amazing in helping us learn…”
Integra MIchelle Crisp has been amazing in helping us learn and understand Tracker and how we can best use it to support our team! Pros The ability to customize reports specific to how we operate and ability to communicate with Outlook has made organization internally 100 times better than the system we were previously using.
★★★★★
Monday, January 1, 2018
“Excellent tool and reliable customer support Pros -As a company…”
Excellent tool and reliable customer support Pros -As a company we were able to transfer and consolidate two different systems, SalesForce and BigBiller, into one accessible databank that can be better utilized by our team -Their customer support - has been incredibly responsive and helpful through our transition and the learning curve associated.
★★★★★
Monday, January 1, 2018
“Tracker is an extremely efficient applicant tracking system. I would…”
Tracker is an extremely efficient applicant tracking system. I would definitely recommend this product to anyone looking for an applicant tracking system. Pros The system is very easy to use as well as navigate. Adding new candidates is very easy as well. I also really like the candidate summary part. The support team is GREAT too.
★★★★★
Monday, January 1, 2018
“Small things I wanted to change with my reports Customer…”
Small things I wanted to change with my reports Customer service is literally the best part of this product, Customer rep is incredibly fast at responding to any issue/question and has fixed or completed anything we've thrown here way. 10/10 Pros Search is quick, built in email is nice, it's quite customizable which is something that takes some time but makes it much more productive.
★★★★★
Monday, January 1, 2018
“Workflow Dream Pros I love how all the features can…”
Workflow Dream Pros I love how all the features can be connected. I love how easy it is to find the resources to accomplish your goals and learn everything you need to about succeeding with the software.
★★★★★
Monday, January 1, 2018
“Excellent transition! A few years ago, we bought in to…”
Excellent transition! A few years ago, we bought in to a system and pulled out mid-migration due to inefficiencies and lack of customer support. This left me very discouraged. It took me a few years to even consider making a change, again. Walking in to TrackerRMS, I have regained my confidence in customer service. We now have asystem that will increase and make our workflow much more efficient. Pros We changed to TrackerRMS in December 2017. The intake and customer service has been seamless. I’ve gone through a number demos and TrackerRMS was at the top of our list. To date, I am extremely happy with the system, customizations, and especially the customer service. Our workflow has increased and team morale has risen. TrackerRMS has been a big step forward for us, in the right direction.
★★★★★
Monday, January 1, 2018
“Great product, Excellent customer service Pros - Customizable, but with…”
Great product, Excellent customer service Pros - Customizable, but with a functional starting point (i.e. don't have to design it completely from the ground up when onboarding)--so it's easy to license and start using, if you want - Excellent ongoing customer service after onboarding - Helpful dashboards and "To Do" lists keep you easily on top of performance and revenue-driving activity - Great visibility between users - Great, user-friendly integration with MS Outlook
