What is UK2?
Based in the heart of London, UK2 is Britain’s local web hosting company powered by THG Ingenuity. Since UK2 started 20 years ago, it has seen the birth and rise of the online era and now stands as one of the UK’s top choices for budding entrepreneurs and small businesses. From domain names to web hosting, emails to website builders, UK2 has everything you need to get online.
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UK2 Reviews (57)
- ★★★★★28
- ★★★★★8
- ★★★★★3
- ★★★★★3
- ★★★★★15
Review Summary
Generated using AI from real user reviews
UK2 receives sharply divided feedback, with strong support from long-term customers but serious complaints about inconsistent service delivery and support responsiveness. The split appears partly driven by customer tenure and service tier—loyal decade-plus customers report reliable uptime and helpful staff, while newer or problem-hit users describe slow ticket responses and difficulty reaching meaningful support escalation.
Praise centres on value for money, reliable uptime for established customers, and individual team members (particularly sales rep Kevin Ababio) who deliver responsive, knowledgeable help. Many long-standing clients emphasise stability and straightforward email support. However, critics highlight slow first-response times on support tickets, inadequate phone support (first-line agents repeatedly redirect to ticket queues), and apparent understaffing in the second-line team. Several users report outages lasting 24+ hours with minimal acknowledgment or action.
Recurring friction points include domain release barriers when transferring away, confusing control panel interfaces, and inconsistent support quality across staff. A minority report unprompted service suspensions and disputes over paid refunds. Newer users frequently find the setup unintuitive and feel abandoned once initial onboarding issues arise. For those requiring hands-on help or quick problem resolution, expectations often go unmet despite premium support add-ons.
The verdict depends heavily on fit: well-suited to experienced users with stable, long-running infrastructure who rarely need help; risky for newcomers or those facing active problems.
★★★★★
Tuesday, May 29, 2012
Caribbean Delights“For the first time since having my website I was…”
For the first time since having my website I was able to have a response to my query dealt with in a matter of minutes
★★★★★
Saturday, May 12, 2012
RJS+Marine“I+registered+with+UK2+approximately+22+hours+ago,+I+am+still+unable+to+view+my+site.+I+contacted+tech+support+last+night+and+received+a+reply+by+8am+this+morning.+There+was+a+DNS+mis-configuration,+which+had+been+corrected.+The+reply+stated+I+should+be+able+to+access+my+site+within+the+next+6-24+hours.++I+have+replied+asking+for+an+alternative+way+of+logging+in+and+am+awaiting+a+reply.+I+did+not+find+the+site+setup+particularly+intuitive.+I+have+used+other+hosts+who+have+a+much+more+user+friendly+feel.+I++would+not+be+able+to+recommend+UK2+to+a+'newbie'.+In+fairness+to+UK2,+I+shall+update+this+post+when+the+teething+issues+are+resolved.”
I+registered+with+UK2+approximately+22+hours+ago,+I+am+still+unable+to+view+my+site.+I+contacted+tech+support+last+night+and+received+a+reply+by+8am+this+morning.+There+was+a+DNS+mis-configuration,+which+had+been+corrected.+The+reply+stated+I+should+be+able+to+access+my+site+within+the+next+6-24+hours.++I+have+replied+asking+for+an+alternative+way+of+logging+in+and+am+awaiting+a+reply.+I+did+not+find+the+site+setup+particularly+intuitive.+I+have+used+other+hosts+who+have+a+much+more+user+friendly+feel.+I++would+not+be+able+to+recommend+UK2+to+a+'newbie'.+In+fairness+to+UK2,+I+shall+update+this+post+when+the+teething+issues+are+resolved.
★★★★★
Friday, May 4, 2012
“Very+Bad+Billing+Team+Leader.+I+am+Gobsmacked+that+Uk2.net+employ+someone+who+was+very+tardy+to+respond+and+did+not+grasp+the+issue+nor+did+she+ant+to.+I+bought+a+Domain+and+did+not+receive+the+usual+confirmation+email.+I+contacted+Online+Tech+Support+and+was+told+that+no+such+domain+was+associated+with+my+account.+So+I+went+through+the+Domain+Purchase+again.+Needless+to+say+I+was+billed+twice+and+the+Billing+Team+Leader+refuses+to+resolve+the+issue+and+round+the+duplicate++payment.+Nor+will+they+answer+my+repeated+questions+like+how+quickly+should+I+have+had+the+confirmation+email+in+the+first+instance.+Why+was+a+duplicate+purchase+of+the+same+Domain+possible+and+why+was+it+not+picked+up.+They+continually+refuse+to+escalate+the+issue.+Why.+I+have+used+Uk2.net+for+many+years+and+purchased+many+many+Domains+but+lately+I+have+been+getting+many+emails+regarding+renewals+over+and+over+again,+now+this.+I+feel+they+have+a+problem+in+their+billing+and+sure+they+have+a+very+very+poor+Team+Leader+in+the+Billing+Dept”
Very+Bad+Billing+Team+Leader.+I+am+Gobsmacked+that+Uk2.net+employ+someone+who+was+very+tardy+to+respond+and+did+not+grasp+the+issue+nor+did+she+ant+to.+I+bought+a+Domain+and+did+not+receive+the+usual+confirmation+email.+I+contacted+Online+Tech+Support+and+was+told+that+no+such+domain+was+associated+with+my+account.+So+I+went+through+the+Domain+Purchase+again.+Needless+to+say+I+was+billed+twice+and+the+Billing+Team+Leader+refuses+to+resolve+the+issue+and+round+the+duplicate++payment.+Nor+will+they+answer+my+repeated+questions+like+how+quickly+should+I+have+had+the+confirmation+email+in+the+first+instance.+Why+was+a+duplicate+purchase+of+the+same+Domain+possible+and+why+was+it+not+picked+up.+They+continually+refuse+to+escalate+the+issue.+Why.+I+have+used+Uk2.net+for+many+years+and+purchased+many+many+Domains+but+lately+I+have+been+getting+many+emails+regarding+renewals+over+and+over+again,+now+this.+I+feel+they+have+a+problem+in+their+billing+and+sure+they+have+a+very+very+poor+Team+Leader+in+the+Billing+Dept
★★★★★
Monday, April 30, 2012
Beendesigned“Snail+like+customer+service.+I+have+a+reseller+account+and+have+been+struggling+to+access+my+email,+access+sites+by+ftp+and+even+access+my+cpanels+for+the+past+few+days+but+keep+getting+timeouts.+The+customer+service+responses+are+slower+than+the+server.”
Snail+like+customer+service.+I+have+a+reseller+account+and+have+been+struggling+to+access+my+email,+access+sites+by+ftp+and+even+access+my+cpanels+for+the+past+few+days+but+keep+getting+timeouts.+The+customer+service+responses+are+slower+than+the+server.
★★★★★
Friday, April 27, 2012
★★★★★
Thursday, April 26, 2012
Limongrafica+Limited“Overall+the+product+is+OK+and+it+usually+does+what+it+says+it+will+do.+However,+this+changes+if+you+have+a+problem.+We+have+a+dedicated+server+and+also+pay+£70.00+a+month+for+"Supreme"+Support.+Our+server+went+down+for+over+8+hours+and+NOTHING+was+done+to+help.+Any+request+for+information+was+stonewalled+and+messages+were+just+unanswered.+In+the+meantime+we+had+to+field+calls+from+anxious,+worried+and+angry+clients+wanting+to+know+where+the+emailand+websites+that+their+businesses+depend+on+were.”
Overall+the+product+is+OK+and+it+usually+does+what+it+says+it+will+do.+However,+this+changes+if+you+have+a+problem.+We+have+a+dedicated+server+and+also+pay+£70.00+a+month+for+"Supreme"+Support.+Our+server+went+down+for+over+8+hours+and+NOTHING+was+done+to+help.+Any+request+for+information+was+stonewalled+and+messages+were+just+unanswered.+In+the+meantime+we+had+to+field+calls+from+anxious,+worried+and+angry+clients+wanting+to+know+where+the+emailand+websites+that+their+businesses+depend+on+were.
★★★★★
Thursday, April 26, 2012
★★★★★
Wednesday, April 25, 2012
“I've been with UK2 for several years now and have…”
I've been with UK2 for several years now and have always received great support and great value for money for my dedicated server. I would recommend them to others for reliable web hosting.
★★★★★
Wednesday, April 25, 2012
“I have a number of registered domains with UK2 and…”
I have a number of registered domains with UK2 and they have always provided a friendly and efficient service. Any queries were resolved quickly and advice was always available to hand. I would always recommend UK2.
★★★★★
Tuesday, April 24, 2012
Pointer+srl,+Bestshopping.com“We+started+with+a+dedicated+server+in+2007+because+we+wanted+to+spread+our+services+among+more+providers,+including+one+from+the+USA,+another+one+in+the+UK+and+some+dedicated+housings+in+Italy.+Today+we+are+using+UK2+because+the+technical+support+is+amazing+and+*really*+available+24+hours+a+day+and+UK+is+an+excellent+place+for+fast+bandwidth+and+easy+work+even+if+you+are+localized+elsewhere+in+Europe+as+we+are.”
We+started+with+a+dedicated+server+in+2007+because+we+wanted+to+spread+our+services+among+more+providers,+including+one+from+the+USA,+another+one+in+the+UK+and+some+dedicated+housings+in+Italy.+Today+we+are+using+UK2+because+the+technical+support+is+amazing+and+*really*+available+24+hours+a+day+and+UK+is+an+excellent+place+for+fast+bandwidth+and+easy+work+even+if+you+are+localized+elsewhere+in+Europe+as+we+are.