Z.com
★★★★★ 5.0 · 181 Reviews
What is Z.com?
Who is Z.com? Z.com is an industry-leading company, and they are one of the pioneers in terms of IPO in Japan; The company is part of the GMO Internet Group. It is proud to announce that they have helped over 10 million local businesses succeed on the Internet since 1995. Specialize in domain registration and web hosting solutions for individuals, small-medium enterprises and large companies. Choose Z.com if you are looking for: • Easy-to-use customer control panel • Live Chat Support • Affordable prices • All our hosting plans come with a free domain (1-year) Find out more about us: https://web.z.com/us/
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Z.com Reviews (181)
- ★★★★★176
- ★★★★★5
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Z.com receives overwhelmingly positive feedback, with 49 of 50 recent reviews giving 5 stars. Users consistently praise affordable pricing, responsive support, and a user-friendly interface. The platform is frequently compared favorably to competitors like GoDaddy and HostGator, with particular appreciation for cheap domains, included free domains on hosting plans, and the ability to host 10 websites on personal accounts.
Support emerges as a major strength, with multiple reviewers naming specific agents (Veronica, Markus, Emely) for their patience, clarity, and quick problem resolution. Users highlight how support staff guide them through technical processes like domain transfers and website migrations step-by-step. The live chat channel in particular receives strong endorsements for real-time assistance.
One minor limitation appears in Review 22 and Review 43: inconsistent support quality (some agents less clear than others) and no weekend support hours, though staff are transparent that the team comprises humans rather than bots working standard shifts. A few users mention desire for additional features like PHP 8.1 or reseller hosting options. Overall, Z.com is recommended as especially suitable for beginners and small business owners seeking affordable, reliable service with strong personalized support.
★★★★★
Wednesday, July 13, 2022
“I love how customer service agent Ms. Veronica helped me…”
I love how customer service agent Ms. Veronica helped me in all my queries. She's very detailed oriented and willing to help you in any way. Thank you Ms. veronica.
★★★★★
Friday, July 8, 2022
“I had some issues on my website in transferring it…”
I had some issues on my website in transferring it to the new dashboard of Z.Com. At first, I was escalating these issues to a Support Agent, however, the instructions that the agent is giving is unclear and some of the questions are unanswered. Leading for issues being unsolved by almost 2-3 days. But I have connected to a new support agent and she helped me solved my issues in just a couple of minutes. Very responsive, her details about the issue are complete and clear. Discussing also what should I do next. Very well done for this agent! Huge thanks to Veronica for helping us solved all of our issues. I'm giving Z.Com 5 stars because of her efforts! Most of the support team is very helpful. I just hope all of them will be just like the support agents that help solved all of my issues. Or even if they cannot solve it right away, can give out clear instructions and details.
★★★★★
Wednesday, July 6, 2022
“Im very satisfied. Issue is resolve within an hour.”
Im very satisfied. Issue is resolve within an hour.
★★★★★
Wednesday, July 6, 2022
“The support is very helpful and anwers the queues very…”
The support is very helpful and anwers the queues very fast and accurate.
★★★★★
Friday, July 1, 2022
“Thank you to Emely for being so patient in walking…”
Thank you to Emely for being so patient in walking me through the process of accessing my website and addressing all my issues and concerns. I also would like to thank Huisin G who assisted me numerous times previously.
★★★★★
Thursday, June 30, 2022
“I've been using your Live Chat support for all of…”
I've been using your Live Chat support for all of my issues regarding my account and website, and every time - they were fixed! Shoutout to Veronica and Markus, super helpful and competent!
★★★★★
Wednesday, June 29, 2022
“Hi, Live Chat was better, while the internal customer support…”
Hi, Live Chat was better, while the internal customer support system of the dashboard was not responded to.
★★★★★
Tuesday, June 28, 2022
“Interesting people , helps me save a lot of time…”
Interesting people , helps me save a lot of time with prospecting, simple and efficient "Markus + Veronica" Keep up the good work guys ***RATING-10-STAR***
★★★★★
Tuesday, June 28, 2022
“There's a transition with Z.COM that we need to migrate…”
There's a transition with Z.COM that we need to migrate webhosting from 'old' z.com to 'new' z.com - I'm no techy but can understand clear guidance & instruction (step-by-step) - Z.COM Chat CSR delivered did just that! Shout out to Markus and Veronica for their much-much patience as they assisted me through the whole process of migrating from the old webhosting to the new webhosting! Help extended on how to do the fixing of the "NAMESERVER" too! Thanks for excellent service! Customer service at its best! Keep this going!
★★★★★
Tuesday, June 28, 2022
“They are very helpful. Specially to Veronica, she helps me…”
They are very helpful. Specially to Veronica, she helps me to transfer my remaining balance from old account to new account without problem. Very accomodating. And she understand my concern even its hard to explain on my side. If you posted this to public. I would recommend this CSR Agent Veronica.
