What is Zoho?
At Zoho, software is our craft and passion. We create beautiful software to solve business problems. Over the past decade of our journey, the Zoho suite has emerged to be a leader in the cloud and on your devices. As much as we love software, it is our people and our culture that are our most valuable assets. Our people spend years mastering the craft. In an industry where technology changes at a relentless and dizzying pace, we value persistence and endurance as highly as adaptability. When you choose Zoho for your organization or as an individual, you don't just get the product. You get our enduring commitment to keep improving your experience. You get our relentless devotion to customer satisfaction.
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Zoho Reviews (36)
- ★★★★★25
- ★★★★★7
- ★★★★★3
- ★★★★★0
- ★★★★★1
Review Summary
Generated using AI from real user reviews
Zoho delivers strong value for small teams and solo operators, with consistently praised onboarding, reliability, and cross-app integration, though support quality and scaling challenges emerge at larger deployments.
Users consistently highlight the guided setup experience as a standout strength—teams report being productive within days rather than weeks, with clear in-app prompts and logical workflows reducing friction. The suite's breadth of tools (CRM, Projects, Desk, Books, Analytics) under one login appeals across org sizes; the reporting and dashboard capabilities, in particular, earn repeated praise for replacing manual spreadsheet work and multi-tool data stitching. Uptime is rock solid, with multiple users noting near-zero outages. Pricing attracts attention as fair and transparent, especially for nonprofits and small businesses accustomed to per-feature nickel-and-diming.
On the downside, customer support is inconsistent—response times vary, some tickets go unanswered for days, and complex cross-module issues occasionally dead-end at "known limitation." The platform shows scaling friction at enterprise scope; user provisioning, role hierarchies, and automation rules fail silently at larger deployments. Third-party integrations require workarounds or paid connectors outside the Zoho ecosystem. Some users report dated UI across older modules and note that mobile interfaces for less-used apps lag desktop quality.
For departments under a few hundred users prioritizing fast deployment and integrated workflows, Zoho is a serious contender. Enterprise teams with complex integrations or strict support SLAs should test thoroughly and budget for patching gaps.
★★★★★
Tuesday, November 18, 2025
“The pricing page genuinely stopped me in my tracks. As…”
The pricing page genuinely stopped me in my tracks. As a solo consultant watching every pound (and dollar, given my clients), I expected the usual bait-and-switch where the useful features live behind a tier you can't justify alone. Zoho flipped that expectation. The free tier covers more than I imagined, and when I did upgrade one app, the cost was so reasonable I actually rechecked the invoice thinking something had been missed. About six weeks in now, and the billing has stayed exactly what it said it would be. No mystery charges, no surprise seat fees.
★★★★★
Friday, February 6, 2015
“I have been using Zoho CRM on and off for…”
I have been using Zoho CRM on and off for several years. I have used it both as a free and paid service (my needs have changed during that time and Zoho lets you up and downgrade as you need). In my opinion, Zoho CRM gives a lot of bang for the buck and I wholeheartedly recommend it to anyone who needs to follow up with customers on a regular basis. Zoho CRM lets you document all relevant information about customers and potential customers, helps you to keep leads in the forefront of your activity, gives plenty of reporting options and additionally has a ton of flexible setup options like adapting the screens to show only the fields you need, changing field names and exporting data. I have used the export option extensively to get the required mailing info for an external emailer application and it has worked very well. Deserves 5 stars.
★★★★★
Monday, July 7, 2014
Daynes“I Have been using the free email and web hosting…”
I Have been using the free email and web hosting service. Until now, I had been perfectly happy with the service. Unfortunately, you get what you pay for - I pay noting and in terms of support to resolve a problem - I have so far got nothing. Slow responses, useless suggestions and no solution after nearly 2 weeks with the problem. Don't be a scrooge - pay for a better service. Can't recommend at all.
★★★★★
Thursday, February 27, 2014
CarIT, LLC“Zoho has been the best program ever to help me…”
Zoho has been the best program ever to help me complete my IT solution network. Without ZOHO I was losing thousands a month.
★★★★★
Thursday, November 14, 2013
“Zoho is a great tool for any business! It's a…”
Zoho is a great tool for any business! It's a great way to really help a small business get going and become successful. I recommend it!
★★★★★
Monday, July 29, 2013
PPCofSC“Great way to increase success with your business. It helps…”
Great way to increase success with your business. It helps to save time and money. Great way to organize, highly efficient. Fantastic tax and accounting apps. Highly recommend !
★★★★★
Tuesday, June 11, 2013
NewZooReview“I love this product! Getting a small business off the…”
I love this product! Getting a small business off the ground is hard enough and with Zoho I have one less thing to worry about. The user interface is perfect for people like me who are having to be dragged into new technology kicking and screaming! Thanks for such an amazing program!
★★★★★
Tuesday, April 9, 2013
“Zoho is amazing. It helps me with everything from filing…”
Zoho is amazing. It helps me with everything from filing my taxes and communicating with customers, to submitting payroll for my employees and keeping an up to date and detailed schedule. An absolute must for any small business owner!
★★★★★
Monday, December 10, 2012
Raven's Nest Marketing“Zoho has fantastic cloud office services that allow my business…”
Zoho has fantastic cloud office services that allow my business to grow and thrive world wide, from the comfort of my home!
★★★★★
Wednesday, November 28, 2012
“Zoho+Invoice+is+a+must+have+software+for+any+small+business+owner.+You+cannot+beat+this+products+versatility+and+ease+of+use!”
Zoho+Invoice+is+a+must+have+software+for+any+small+business+owner.+You+cannot+beat+this+products+versatility+and+ease+of+use!
