AbacusNext

AbacusNext

3 Reviews

Serchen Index

60.60
338
Employees
111
Subscribers
1,955
Followers
2,141
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AbacusNext Reviews

1.0

OK.

3 Reviews

Last reviewed on
03 May 2021

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Tuesday, May 4, 2021

Verified Review

We have been with Abacus since 2015 and I cannot express how horrific our experience has been. Abacus is great at making promises and raising the prices however they are horrible at resolving issues. Review the terms and conditions as they will not attempt to fix any issues unless you submit it as a notice that they are in breach of contract. Even when they are in breach of your contract, they make it impossible for you to get your data out and they will refuse to comply with their own terms and conditions to release you from their contract. I strongly recommend against signing up for Abacus. Our billing system completely crashed on numerous occasions and would not allow us to post payments or costs. As we are an hourly firm, this means that we were not paid. We paid for customizations which were never completed and Abacus is again trying to state that they are not in breach.

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Monday, March 30, 2020

BEWARE OF ABACUSNEXT! Abacus is the kiss of death.

I signed up on 8/31/2018 . . . and I am still dealing with them. It looks like I'll have to file a suit to get Abacus to stop billing me for a product I cannot use and have never used. Frankly, a class action lawsuit is probably the only thing that will stop Abacus from refusing to allow customers to cancel their contracts without a penalty.

As soon as I signed the contract, Abacus dumped the whole responsibility for migrating my existing data to Abacus' platform onto me. ABSOLUTELY ZERO CUSTOMER SUPPORT OR TECHNICAL SUPPORT. You cannot reach Customer support or IT support.

If you enjoy listening to elevator music gone bad while on hold, just dial any of the phone numbers you can find for Abacus. Average hold time: 11 minutes . . . then you get dumped into a voice messaging system. The only way to get through to a human is to call Sales and then ask to be transferred . . . to another 11 minutes of waiting and then a voice message system. Fun!!

Given what I know about Abacus now, I am greatly relieved I did not manage to figure out how to migrate my data to AbacusNext. I sincerely believe I would no longer be in business if I had.

I have tried to cancel my contract several times, but no one with the ultimate power and authority of refund monies has ever returned my phone calls. Now it's 3/12/2020, Abacus is still billing me and intends to continue billing me until 8/31/2021! For N-O-T-H-I-N-G.

ATTORNEYS BEWARE.

In my eyes, Abacus has earned a NEGATIVE FIVE STAR rating.

UPDATE: 3/29/2020. On 3/20/2020, I received a call from an “account manager” at AbacusNext whose job it is to “represent” me the meeting at which my request for a refund will be heard. I am not permitted to participate. After all, I am only a customer. I have heard nothing since.

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2 of 2 people found this review helpful.
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Sunday, February 17, 2019

Sold product could not install. Refused to provide a refund.

2 of 2 people found this review helpful.
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