“Very pleased with product”
Overall: Overall, it has been a nice addition of tools that we have implemented at Donahue Fitzgerald. From looking at client-matter information, to running conflicts and processing intakes, I am very pleased with the overall use of the the LMS system. In my 18 years of being in legal, Rippe / Surepoint got it right.
Pros: I oversee conflicts / intakes for the firm, so for me it was mostly about creating a seamless workflow environment that captured all the information, but that also allowed for all stakeholders during a conflict/intake to be looped into the process, our contacts at Surepoint/Rippe were able to do that and more.
Cons: I have yet to experience anything that is challenging or complicated.
Reasons for Choosing Legal Management System: I suspect that our Finance Director felt this was the best overall product. Thank you.
Reasons for Switching to Legal Management System: Tabs / practicemaster was useless, dated and the worst product ever.