Friday, July 26, 2019 #70141 Alla Derevyanny from 4 Front Holding Good Service Did you find this review helpful?
Wednesday, July 24, 2019 #70062 Phil Hartz from Monere Security Solutions Suresh the support person was patient, kind, knowledgable and didn't waste time. He understood the issue quickly and just as quickly worked to resolve it and get me up running. One of the best support experiences I have had in a long time. Great Job, Suresh!! Did you find this review helpful?
Monday, July 8, 2019 #69752 Marty from Green Badge Signed up at 7:00pm on 7/3 and was up and running by 9:00 am on 7/4. Fast. Great service. Good instructions. Very pleased. Thanks Did you find this review helpful?
Thursday, July 4, 2019 #69629 Joy Coleman from A Joy of Granite & Natural Stone, LLC Suresh was wonderful and helped me tremendously. Very knowledgeable and fixed all of my problems!!!!!Thank you Suresh!!! Did you find this review helpful?
Monday, July 1, 2019 #69550 Regan Eubanks from Cannonball Trucking, Inc. Suresh was amazing and crucial to the deployment of my hosted QB Enterprise installation. When we ran into an issue with the payroll subscription service, he phoned QB support and waited patiently while the issue was resolved. I could not be happier with the experience offered by Suresh and Ace Cloud Hosting! Did you find this review helpful?
Thursday, June 27, 2019 #69518 Garrett Peterson from Downtown Decorations, Inc Service has been fantastic. Suresh is great Did you find this review helpful?
Thursday, June 27, 2019 #69514 Michael McLoughlin from Advanced Hydraulic Solutions, Inc. Exceptional customer service every time I call. Was apprehensive about this service at first but these guys go above and beyond. Would not hesitate to recommend. Did you find this review helpful?
Thursday, June 27, 2019 #69483 Jane Neilan from Milestone Brands Suresh was very prompt & helpful. Resolved the issue quickylThanks! Did you find this review helpful?
Tuesday, June 25, 2019 #69459 Hendrik Kopperl from Early Childhood Council Leadership Alliance Outstanding service. Did you find this review helpful?
Friday, June 21, 2019 #69398 Carol from Tristar Advanced Tech, Inc. Suresh is terrific. So helpful in getting us through the issues we were having. Explained everything to us in a way that we could understand. Thank you Suresh!! Did you find this review helpful?
Wednesday, May 22, 2019 #68682 Oscar from BKPR Suresh. Beyond customer service, EXCELLENT. Did you find this review helpful?
Friday, May 10, 2019 #68264 Kenny Parks from Novasyte Very helpful in providing the services that I needed (admin mode, as prior employee no longer in role). Did you find this review helpful?
Friday, May 10, 2019 #68261 sharon from Golf Trek Thank you for the amazing assistance today! You all are so very professional and helpful!Sharon Did you find this review helpful?
Thursday, May 9, 2019 #68226 william from Tally Energy Great service! Did you find this review helpful?
Thursday, May 2, 2019 #68111 Yousef Nasrallah from CFR Rinekns LLC Rep Suresh has done a great job creating a script that runs our sync utility with delayed timing and and start all the auto programs needed for it to work correctly. Thank you for your superb service, it exceeded my expectation. Did you find this review helpful?
Tuesday, April 30, 2019 #68071 Zia Zahid from Zia Zahid, CPA Contacted Suresh and he very efficiently resolved the issue...Good job, Suresh. 0 of 1 people found this review helpful. Did you find this review helpful?
Monday, April 29, 2019 #68035 Shelly Denny from RMR carpet cleaning Suresh, the technician helping me today was extremely knowledgeable, friendly, quick and professional. Did you find this review helpful?
Friday, April 26, 2019 #67894 Connie Hualde from Chilltek Great work!!! Very helpful and informative. He went out of his way to help us out, Very Patient. Did you find this review helpful?
Friday, April 26, 2019 #67877 Luisa from LOJKD Very prompt response. Very helpful. Did you find this review helpful?
Monday, April 15, 2019 #67728 Jason from Mucho Not a smooth service provider, intermittent services. I hope they understand it and start working on improvements in their business infrastructure. Response from Ace Cloud Hosting:25 April 2019 at 05:39Hi Jason! We always aim to deliver a great experience. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. However, we'd like to learn more about your situation and what exactly happened. You may reach us anytime at support[at]acecloudhosting.com or 1-800-432-1585. Again, thank you for your feedback! 0 of 2 people found this review helpful. Did you find this review helpful?
Monday, April 15, 2019 #67702 Barbara from Barbara Slawson CPA Very good service, fixed my problem quickly and got me back in business. Did you find this review helpful?
Monday, April 15, 2019 #67697 Melissa Balletta from Equity Connect We use quickbooks over the cloud server. They are always amaz ing and super helpful whenever we need them. Absolutely recommend. Did you find this review helpful?
Sunday, April 14, 2019 #67644 Shelley Drevas from Shelley B Drevas AWESOME AND ALWAYS HELPFUL. THANK YOU SO MUCH!!!! Did you find this review helpful?
Monday, March 25, 2019 #67246 Kathryn McCool from LOLp I give you 3.75 stars because two of your techs were great. However, it took us about two days to get up and running and I don't understand that. Plus, had to put my tech guy on the calls and pay for his time...otherwise, we seem to be o.k. at this point and we're excited to be able to have our program shared by your cloud. Did you find this review helpful?
Monday, March 25, 2019 #67245 Shannon from LPLM Tax Attorney Inc Awesome Service!! Always available and ready to help!! Very reliable and knowledge customer service Did you find this review helpful?
Thursday, March 21, 2019 #67064 Chuck from American Gezhi Mart Very nice service and very quick response. Did you find this review helpful?
Thursday, March 21, 2019 #66996 Lenore Silverstein from JTA MJL New Corp good support, always availble to help Did you find this review helpful?
Friday, March 15, 2019 #66954 Chris Walton from Downhole Innovations Easy, fast, good help Did you find this review helpful?
Tuesday, March 12, 2019 #66897 D Carter from BHBC We recently started using Ace to host our Quickbooks. Their support has been stellar! All of our technical questions have been answered the same day and typically on the initial call. Special kudo's to Vaibhav who was able to get a quick resolution to an issue by conferencing in himself, as a sales person, and a tech support person! We highly recommend Ace for hosting. Did you find this review helpful?
Friday, March 1, 2019 #66513 Joan from EIERMAN & SCHULKEN, LLC Excellent support, fixed my problem printing promptly. Did you find this review helpful?
Thursday, February 28, 2019 #66446 Sharon from 825209 Alberta Ltd. Had some major problems with quickbooks but everyone was willing to help me and we got everything fixed. I am now up and running and greatly appreciate everyone who help me.Thank you Did you find this review helpful?
Thursday, February 28, 2019 #66442 Tony Lewis from Chevalier Lewis Tax Service Great service Did you find this review helpful?
Thursday, February 28, 2019 #66441 C harissa Cotten from Charissa H. Cotten, CPA, PA Ace Cloud Hosting has been wonderful. From initial contact to setup to getting the site exactly the way that I need, they have been professional, efficient, and easy to work with every time. Wonderful service and friendly, too. Did you find this review helpful?
Thursday, February 28, 2019 #66344 Lisa Brian from Crocus Landscaping quick, friendly, helpful service Did you find this review helpful?
Thursday, February 28, 2019 #66343 Connie Granillo from Concerned Citizens I always get the help I need with this company. Customer service is always available and almost immediately discovers what the issues are. Did you find this review helpful?
Friday, February 22, 2019 #66292 jim from maxval cpa very efficiently to fix our issues Did you find this review helpful?
Wednesday, February 20, 2019 #66252 Cathy Boer from Ryan-Boer solutions Vivek was knowledgable and very helpful. quick fix! thanks! Use QuickBooks Desktop hosted on cloud server. Did you find this review helpful?
Wednesday, February 20, 2019 #66251 matthew fisher from TCS Interpreting Suresh was very helpful with installing Quickbooks. He tried to help to find correct files and I need to ask our local company IT. He was nice and helpful. Did you find this review helpful?
Tuesday, February 19, 2019 #66205 Scott Miller from Phoenix Electric Ent. Inc. I picked up a surface to attempt to do more work in the field but could not get QB to load. Called customer service and they were helpful, efficient, and now I can see about using QB while on job sites. Thank you. Did you find this review helpful?
Monday, January 21, 2019 #64922 Missy Burkhardt from CONSOLIDATED HUDSON ELECTRIC CORPORATION Suresh Kumar was excellent. Wonderful service, quick and patient. The best!!!! Did you find this review helpful?
Wednesday, January 9, 2019 #64703 Adam Levine from Levine & Associates LLC Suresh did an incredible job getting my password changed Did you find this review helpful?
Tuesday, January 8, 2019 #64695 Joshua Fridey from AB Computer I have been working with Mohit Kaul and his team at Ace Cloud Hosting for about a year now. As an IT provider I depend on cloud services to help me get jobs done quickly and efficiently. Mohit Kaul and his team have given nothing but the best customer service and the fastest response times to myself and my clients. Much appreciated! Did you find this review helpful?
Friday, January 4, 2019 #64622 GARY HARALDSEN from Ridhwan Foundation Suresh was fast, efficient and patient with me. Got the problem first time thru the process. Did you find this review helpful?
Friday, January 4, 2019 #64607 Peter R from Quiltex Inc Every issue I have had has always been dealt with professionally and promptly. Thanks ACE! Did you find this review helpful?
Friday, January 4, 2019 #64589 Zia Zahid from Zia Zahid, CPA Ace Cloud is always one call away. The Support team picks up the phone right away and provide me with instant quality support. I recommend them highly. Did you find this review helpful?
Wednesday, January 2, 2019 #64565 Lisa Baker from TotalMed Staffing Very prompt response and super helpful! Did you find this review helpful?
Friday, December 28, 2018 #64480 PD from CD Thank you!!!!!! 1 of 1 people found this review helpful. Did you find this review helpful?
Friday, December 28, 2018 #64478 David Charns from Dtc consulting Ace cloud helped me with ease and solved my problem. I would recommend to everyone. 1 of 1 people found this review helpful. Did you find this review helpful?
Friday, December 21, 2018 #64461 Lisa Buscemi from Everbearing Services Very helpful and solved the problem. 1 of 1 people found this review helpful. Did you find this review helpful?
Friday, December 7, 2018 #64189 Mark Belan from Glass to Go, Inc Great job working through a difficult problem. Stuck with it to the end 1 of 1 people found this review helpful. Did you find this review helpful?
Tuesday, August 21, 2018 #61337 Ali McRuiz from HP Village Market Ace is quick to help resolve any issues we have. Amazing customer service! Did you find this review helpful?
Monday, July 23, 2018 #60683 Deborah from Presidio Doors, LLC Vivek's services were outstanding. Did you find this review helpful?
Wednesday, July 18, 2018 #60599 Sarah from Carlson Great hosting service. The support if something goes buggy is invaluable. Did you find this review helpful?
Thursday, June 14, 2018 #59998 Jasen from Muto Construction These guys are really good, Whenever we have a problem they are there to help within seconds. they always accomplish the task and get us up and running quickly. no need to call QB for help and wait hours 1 of 1 people found this review helpful. Did you find this review helpful?
Monday, May 21, 2018 #59371 John Bailey from Top 10 Produce LLC "D" , my technician was super patient and super helpful. He personally walked me through the entire setup, and he was very patient. He helped me move two company quickbook company files to the cloud. He also took the time to help me set up logos, and custom profiles. Finally, he showed me how to set up a secure email for each quickbooks so that I could email invoices from a dedicated company email.If I could give 6 stars for this first class service I would!JB 2 of 2 people found this review helpful. Did you find this review helpful?
Thursday, May 17, 2018 #59309 Renee' Mears from Renee' Mears Realtors After wasting over 2 hours with Intuit support we contacted Ace Cloud Hosting directly and within 15 minutes they solved all of our problems immediately. Ace support is extremely reliable and helpful, I can not recommend them enough. 2 of 2 people found this review helpful. Did you find this review helpful?
Wednesday, May 16, 2018 #59289 Steven brown from Theresa D Props, CPA Janardan was a great help in assisting me with my issue today with restoring a backup for my QuickBooks files. These guys are always quick to assist with any and all of my issues. Did you find this review helpful?
Wednesday, May 16, 2018 #59287 Jane from Lu Granite Fast response and very helpful Did you find this review helpful?
Monday, April 30, 2018 #58921 Glynda Smith from Merepark I so appreciate the help! In every circumstance, the representative has been so polite and patient with me. I am certainly NOT a power user and don't even have the correct words to even explain my needs; yet, the technical support person listens and interprets . I am so grateful. Thank you to all 1 of 1 people found this review helpful. Did you find this review helpful?
Wednesday, April 25, 2018 #58860 Marlene Sherwood from Bookkeeping Tax & Admin Services I have been using Ace Cloud for my QuickBooks Hosting for several months and I am very pleased with their service. Their customer support is the best I have experienced. I would highly recommend Ace Cloud Hosting for QuickBooks! 1 of 1 people found this review helpful. Did you find this review helpful?
Wednesday, April 18, 2018 #58778 Maria from Twylite Investments Everything was perfect and quick Did you find this review helpful?
Wednesday, April 18, 2018 #58766 Cynthia Archambault from Paradigm Tech Solutions This has been the 2nd or 3rd time I have worked with Vivek. He has always been very courteous, thorough and patient in his approach with customers. He speaks impeccable English and has been very helpful in solving any issue I have had in a timely manner. I greatly appreciate his professionalism! Did you find this review helpful?
Friday, April 6, 2018 #58596 Andrew Paulhamus from Tryon Veterinary Partners Ace Cloud Hosting for our Quickbooks Enterprise software has been a great value add to our finance department. The support team is knowledgeable and is timely in resolving any issues Did you find this review helpful?
Tuesday, April 3, 2018 #58382 Tiffany from 3BM Tax These guys are super quick to answer the phone and when I have problems with pop-ups in quickbooks, they always seem to figure out the problem right over the phone quickly. They are always friendly and efficient. 1 of 2 people found this review helpful. Did you find this review helpful?
Tuesday, April 3, 2018 #58378 Brenda from Metro Mechanical Corp Quick and efficient quickbooks assistance. Did you find this review helpful?
Wednesday, March 28, 2018 #58350 Jeff Carpenter from Boba Inc Took the time to fully determine the issue and resolved all of my connection issues. Thanks so much Did you find this review helpful?
Wednesday, March 28, 2018 #58346 Trimmer Green (Travis) from Echo Lake Entertainment The service provided by the representative for my recent lock out was very efficient and very straight to the point. I appreciated the experience! Not like usual tech support. 1 of 1 people found this review helpful. Did you find this review helpful?
Friday, March 23, 2018 #58197 Faye Lanford from Precision Converters, Inc. PCI uses Quickbooks on server and it's been working fine. Support team is fantastic. Did you find this review helpful?
Friday, February 23, 2018 #57236 Rich from Healthcare- South Florida Spectacular customer service from the day we started. Highly recommended. Did you find this review helpful?
Friday, February 16, 2018 #57155 Tanya from RoofMart International, Inc We are very happy with our service and support! Always no problems when dealing with them. The Sage Peachtree service is seamless and we have never been happier. Did you find this review helpful?
Friday, February 16, 2018 #57136 John from ISTAXpro.com Janardan was able to successfully direct me through QuickBooks 2018 Accountant as I had questions during busy tax season. Thank you Janardan, your a savior! Did you find this review helpful?
Tuesday, January 16, 2018 #56721 Manish Patel from Lwarenceville Tax Services Vivek from Real Time Cloud Services provided excellent services for setting up printer and printing issues Did you find this review helpful?
Wednesday, January 10, 2018 #56659 Jane from Lu Granite & Cabinet He was very helpful dealing with intuit, I would have never got my issue worked out if I did not have Vivek had not talked to them and help them to understand my problem.Thank you Did you find this review helpful?
Monday, January 8, 2018 #56626 Igor Solovjov from Lenol Auto Ltd Great customer Service, It's been long time (since 2013) i have using QuickBooks hosting service with them & i got no issue ever. Good Customer Service & Technical Support. Did you find this review helpful?
Thursday, January 4, 2018 #56600 Carra S. from Redecam Dwaipayan was very helpful in getting issues resolved in our Quickbooks software. He did an update and it quickly fixed the problem. Thank you for your assistance. Did you find this review helpful?
Tuesday, January 2, 2018 #56559 Mark Curtiss from Lead Staffing We have been using ACE for over six years and their service and support has been terrific! Did you find this review helpful?
Tuesday, January 2, 2018 #56546 maria belknap from marbel conceptz Always there to answer a tech call...fast and efficient. Great knowledge of QB, regularly update software and knowledge of fixes Did you find this review helpful?
Tuesday, January 2, 2018 #56544 Erin from Springhaus Helped me recover my Google Drive through Quickbooks!! Did you find this review helpful?
Friday, December 22, 2017 #56498 John Rowan from ABE Great service and tech support for my Quickbooks server hosting service.. Allows me travel anywhere and have access to my files! Did you find this review helpful?
Thursday, December 21, 2017 #56488 Susan Anthony from Strider Management Professional, quick, easyThank you! Did you find this review helpful?
Friday, December 15, 2017 #56426 Estefania Rumbos from FBO Professionals Group Excellent, Dan was wonderful and very helpful! Did you find this review helpful?
Tuesday, December 12, 2017 #56385 Susan from BCA Consultingllc.com QuickBooks - Janardabn helped me be able to print again, and stayed on the line with me until he knew that our client could print as well. Wonderful help, as always! thank you Did you find this review helpful?
Tuesday, December 12, 2017 #56382 Jeniffer Miranda from Quest Always very helpful with QB cloud hosting. Very professional and always help when i email them. Did you find this review helpful?
Monday, December 11, 2017 #56367 Cheryl from Metro Mechanical Corp Great customer service! If there is any sort of problem with the system it is quickly resolved. Did you find this review helpful?
Tuesday, December 5, 2017 #56314 Cynthia from Actegra Business Solutions Always prompt service with favourable results. Did you find this review helpful?
Tuesday, November 28, 2017 #56229 Kimberly Stange from Xpedition Travel Very friendly and helpful! Did you find this review helpful?
Monday, November 27, 2017 #56217 Lisa from Law Office They host my QuickBooks and were incredibly helpful tonight with some connections issues I was having! Did you find this review helpful?
Tuesday, November 21, 2017 #56157 Barry Long from Warrior Accounting and Consulting Dwaipayan fixed the uniprint problems I had with Drake. Fast, efficient and courteous! 5 stars!!!! Did you find this review helpful?
Thursday, November 9, 2017 #56016 Jasen from Muto Construction Been using these guys for over a year and every time there is a problem they solve it very quickly. I appreciate there prompt attention. Did you find this review helpful?
Tuesday, November 7, 2017 #55981 Nadir Poonawala from Huned Doctor CPA PC Using the services for Quickbooks hosting and ATX tax software for the last 4-5 years.Very satisfied with the services provided Did you find this review helpful?
Monday, November 6, 2017 #55962 Brian Borawski from Brian Borawaski CPA. PC Your services is very bad I just faced many of problems from your cloud services since last 14 days. Response from Ace Cloud Hosting:18 December 2017 at 03:36Hi Brian,We apologize for the inconvenience caused to you.We thank you for taking the time to bring your concern to our attention. We welcome and appreciate your feedback as this provides us with a valuable insight into our services from the client's perspective and leads to further service improvement. We work really hard to provide reliable, secure, and super fast cloud services, considering customer satisfaction our top priority. We did our research and couldn't locate you in our records. We couldn't find a pending case which has lasted over 14 days as well and hence, we will need your help to find and resolve things.Please do not hesitate to contact 800-432-1585 or mail to [email protected] at your earliest convenience.We are here for you.Sincerely,Support Team, Ace Cloud Hosting 4 of 14 people found this review helpful. Did you find this review helpful?
Monday, November 6, 2017 #55956 Arslan Latif from Mediderm Laboratories They are very co-operative. Help me very quickly. I will definitely use these services. Thanks Did you find this review helpful?
Monday, November 6, 2017 #55943 Adam Levine from Levine & Associates LLC I am very impressed with Ace's online support. Every time I have needed help, you specialists were able to resolve the problems very quickly. 1 of 1 people found this review helpful. Did you find this review helpful?
Friday, November 3, 2017 #55938 David from ENT Associates Dwaipayan was a great help. Took less than a few minutes for him to solve my problems. Did you find this review helpful?
Wednesday, November 1, 2017 #55910 Carra S. from Redecam Great Service every time. Always able to fix the problem. Thank you. Did you find this review helpful?
Tuesday, October 31, 2017 #55896 Susan Anthony from Strider Management Vivek solved both of my issues quickly and efficiently.Thank you! Did you find this review helpful?
Monday, October 30, 2017 #55888 Julissa from Magniflex Great service. Very reliable and quick. Did you find this review helpful?
Monday, October 30, 2017 #55887 Tana Lloyd from Full Circle Maintenance & Repair, Inc. Service was speedy and complete. My tech was professional , patient and very helpful to get me back up and working. thank you ! :) Did you find this review helpful?
Monday, October 9, 2017 #55664 Stacia Routh from Roosevelt LLC Vivek could not have been more helpful and certainly allowed me to have every confidence in his ability. We use QuickBooks on Ace cloud hosted servers which are very reliable and fast. Did you find this review helpful?
Monday, October 2, 2017 #55597 Jane from Lu Granite & Cabinet Janardan Mishra was able to adjust my checks setting in QuickBooks. He was fast and friendly. Did you find this review helpful?
Sunday, October 1, 2017 #55595 Arun Kumar from TAXEVO Very helpful. Helped to install scanner. Excellent customer service.Arun Kumar,CPA Did you find this review helpful?
Friday, September 29, 2017 #55586 C. Adams from Entech Instruments I cannot say enough good things about this company. We switched servers and they helped us perform a Sage 100 ERP upgrade from 2014 to 2017 and they have done an all around fantastic job! So far we have worked with Abhishek Sharma, Kulvinder Singh, Gaurava Tyagi, Vivek Sharma, Dwaipayan Ganguly, Janardan Mishra, Shubhashish Ranjan, Dharmendra Kumar and everyone has been 100% dedicated to getting us settled into our new server home. They have been exremely responsive, helpful, and kind in their dealing with me as the Administrator as well as our individual users. So far I would say that their services are amazing and that the pricing is phenomenal as well. Thank you to all of you that have helped us thus far. I hope to have a long and healthy relationship with this company. Did you find this review helpful?
Wednesday, September 27, 2017 #55560 Christine Ryan from QRC Valve Distributors, LLC Received great service. was able to fix my issues within minutes. Did you find this review helpful?
Wednesday, September 27, 2017 #55559 Stephanie Auchterlonie from DR Tax Guy Excellent service, very quick to solve problems. Did you find this review helpful?
Monday, September 25, 2017 #55544 Sandra Nagy from Martin Enterprises HVAC The professionalism and experience of the companyand staff is top knotch. We are very happy with thisservice, it has allowed our staff to successfully work remotely to provide our best service as well. Did you find this review helpful?
Monday, September 18, 2017 #55449 Mark Curtiss from Lead Staffing As always, excellent and timely service in helping me set up my new computer on the server!!! Did you find this review helpful?
Monday, September 11, 2017 #55373 Mark K from Stanmark Food Products, Inc. Awesome support - Always help and correct issues in minutes. I use the server mostly for QB - the program works faster than on our local server. Did you find this review helpful?
Tuesday, September 5, 2017 #55318 Tony from JKD Co This is a great service with excellent customer support! 1 of 1 people found this review helpful. Did you find this review helpful?
Thursday, August 31, 2017 #55257 Ruth McCutchen from RenewLogic Janardan was able to help me resolve my issue with email and Quickbooks very quickly. He was professional and courteous. Thank you Did you find this review helpful?
Tuesday, August 29, 2017 #55245 Sharon Jones from Puroil Janardan was very helpful in helping me upload a portable quickbooks file to our accountant. Could not have done it without him. Thank you so much for being so helpful! Did you find this review helpful?
Wednesday, August 23, 2017 #55191 Mary Kilgarriff from Aall & Company Ltd Our company has been working with Ace Cloud for about 6 years now. They host our Quickbooks files. We have found their service invaluable as we have never had to worry about losing our data. We have been able to work 24/7 on our files from all over the world.Their response to any issues such as our not being able to access the server (mostly an issue with our own computers) has been immediate. They have solved any problems quickly and courteously. We would recommend them to any individual or company needing safe and secure back-up of their data. Mary K Did you find this review helpful?
Tuesday, August 22, 2017 #55177 Lydia Li from Cyphen Limited The Quick Book hosting service is very good. I like their service and the tech support is very helpful. Did you find this review helpful?
Monday, August 14, 2017 #55090 Brianne from Van Bulck Ratliff CPA Firm PC Quick and polite service, handled the problem. Did you find this review helpful?
Wednesday, August 2, 2017 #54943 Pat Novak from authentic Knitting Board Extremely helpful and fast and knowledgeable. Did you find this review helpful?
Tuesday, August 1, 2017 #54937 Monnie from Sandra King Financial Services, Inc. Vivek was great with helping me recover my QB file that I accidentally deleted. They are always friendly and willing to help. Did you find this review helpful?
Tuesday, July 25, 2017 #54861 Tara Charles from Quest International Ace Cloud Hosting offers wonderful customer service. They are always extremely quick to assist our company why any issues we may face or questions we have. They always answer emails quickly and always answer the phone, which is a huge help. They are very kind over the phone. Overall A experience with them. Did you find this review helpful?
Tuesday, July 11, 2017 #54686 Tom Kuppens from HCP Excellent support!!!!!!!!!!!!!! We use their QuickBooks support and hosting Did you find this review helpful?
Monday, July 3, 2017 #54595 Trish Feistner from Trish Feistner Always quick, excellent customer support for Quickbooks Cloud at Ace! Did you find this review helpful?
Sunday, July 2, 2017 #54485 ROBEERT HULTMAN from ADVANCED GLOBAL LOGISTICS EXCELLENT SERVICE. WE USE QUICKBOOKS HOSTED OVER THE CLOUD SERVER,. Did you find this review helpful?
Monday, June 26, 2017 #54456 sherry wilson from george m hill & sons, inc was a great help- very knowledgeable . We use Quickbooks over the server hosted by Ace Cloud Hosting. Did you find this review helpful?
Wednesday, June 14, 2017 #54249 Asif Ehtesham from Trupply LLC We have been using their services for 8 months and very happy with it. Server is up almost all the time. Speed is good. Customer service is very responsive. Prices are reasonable. What else you can ask!. Strongly recommended........ Did you find this review helpful?
Wednesday, May 31, 2017 #54008 Michelle from St. George Party Rentals Very helpful in helping me upgrade my Quickbooks to a new version so I had the ability to email. Very Friendly service and VERY helpful! Did you find this review helpful?
Wednesday, May 31, 2017 #54007 Gary Hursey from Telecom Direct, LLC Very good Service and quality! Did you find this review helpful?
Tuesday, May 30, 2017 #53978 maria from marbel conceptz PHone service is ALWAYS prompt, effective and efficient. I have always enjoyed wonderful interaction with ACE EE, who are knowledgeable, patient and thorough. Frankly staff knows more about QB functionality than many Intuit Pro Advisors!! Did you find this review helpful?
Wednesday, May 17, 2017 #53846 Jean from Westco Systems Inc Very patient and helpful... Did you find this review helpful?
Tuesday, May 2, 2017 #53644 Nick Labao from Mixbook Great customer support. Very timely and diligent in making sure issues is fixed to completion. Did you find this review helpful?
Tuesday, May 2, 2017 #53639 Lisa Miller from Safe Harbor Inc Great service. We always have good luck with their response to any of our questions or issues. Did you find this review helpful?
Friday, April 28, 2017 #53629 Nicole Hart-Richardson from Maryland Horse Breeders Association An excellent company. Their response time is great, and the knowledge of the technicians is incredible. We've never been able to stump them, even with our crazy work flow. Can't say enough great things about them. Did you find this review helpful?
Thursday, April 27, 2017 #53622 Maria Barrera from APP Investment Fund Vivek was very helpful today! I appreciate the great service. We use QuickBooks Hosting services over the Shared cloud server. 0 of 1 people found this review helpful. Did you find this review helpful?
Wednesday, April 26, 2017 #53621 Maria from SF Modern They helped me with a printer issue and were able to guide me easily through the steps to correct the issue. Really liked the customer service. Did you find this review helpful?
Wednesday, April 26, 2017 #53619 Axel Rangel from Rangel Business Services Inc. Escellent service. Very happy with the level of service the employee provided.Thank you so much. Did you find this review helpful?
Wednesday, April 26, 2017 #53618 nicole from Free Press, Inc. We host QB desktop on this server. Easy to use and responsive support when needed. Did you find this review helpful?
Wednesday, April 26, 2017 #53600 Bonnie Brunt from Coastal Tile & Stone, LLC Quick Books is a great program online. The technical support team is also very helpful. Did you find this review helpful?
Wednesday, April 26, 2017 #53599 Susy Mcmillen from Champion Income Tax As always, Great, Responsive and Quick Customer response Did you find this review helpful?
Tuesday, April 25, 2017 #53583 Dana from Southwest Bookkeepers Vivek was able to quickly figure out why I was not able to load my client to the 2017 version of QB's. He was extremely helpful. Did you find this review helpful?
Thursday, April 20, 2017 #53534 Marlin Earley from Power Control Systems Engineering,Inc Always the best service every time. Did you find this review helpful?
Tuesday, April 18, 2017 #53489 Tanya Wagnon from Go Ye Village Always so helpful when I am having trouble logging into our Quick Books account. So very nice and quick!! I am back to work in no time at all. Did you find this review helpful?
Tuesday, April 11, 2017 #53428 Jon Bell from Jon Bell, CPA and Co. LLC It works great at times but their servers are unreliable as the network crashes fairly frequently. Also, the process to set up the cloud server was a difficult and frustrating process. Response from Ace Cloud Hosting:12 April 2017 at 07:35Dear Jon,We are sorry to hear about your unfortunate experience.First and foremost, We'd like to apologize for any inconvenience we may have caused to you that has led to bad experience.Due to some unavoidable rare network glitches in one of our data centers last week, you faced performance issues with the server, also, there was a delay in migration process because of the type of application setup you had. However, all of the issues have been taken care now and currently there is no performance or setup issues are left over. It's our ultimate goal that all of our customers go through an exceptionally gratifying experience. We will do whatever it takes to achieve that and we are always ready to do so for you as well. In case you need any further assistance, feel free to call us at 800-432-1585. We'd be glad to assist you on that.Please do not hesitate to share your thoughts and feedback with us at any time. We are here for you.Sincerely,Support Team, Ace Cloud Hosting 0 of 1 people found this review helpful. Did you find this review helpful?
Wednesday, April 5, 2017 #53375 Cathy from Secondgenome Thank you for the support and service! Did you find this review helpful?
Monday, April 3, 2017 #53339 Michelle from Bubela There customer service is excellent. A wonderful Quick Books hosting option! Did you find this review helpful?
Thursday, March 30, 2017 #53299 Sherry from Afton Promotions Very personable and very knowladgeable.Kulvinder.. was a great host and solved my problem fast . good service of QuickBooks hosting..Must recommend to all. Did you find this review helpful?
Wednesday, March 29, 2017 #53276 Lori from Legacy Remodeling Team Great support. Never have to wait to talk to someone and they are quick to follow up on any questions. Everyone is very knowledgeable. I have used them for 3 years and am very satisfied. Did you find this review helpful?
Tuesday, March 28, 2017 #53262 mike gitlen from peter wittscpa Very helpful in solving Quickbooks access issues over phone. Did you find this review helpful?
Thursday, March 23, 2017 #53218 Devon from Michael Anthony Furniture I love that the tech was willing to spend so much time working with me trying to fix my printer problems. It didn't resolve in the perfect way that I would like it to, but I have been given some good options and am able to print my labels. Did you find this review helpful?
Thursday, March 16, 2017 #53102 Joy Coleman from A Joy of Granite & Natural Stone, LLC Janardan was very helpful in my search for my icloud server. He instructed me, as well as took control of my issue(s) and fixed my personal server for me to use the Icloud folder. They are so helpful at Real Time Cloud Services. I have used them for my server choice for over 3 years - they are totally up on all the new features and can solve all the problems that arise in having a server. Thank you Real Time Cloud Services!!!!!!!! They are awesome!!! Joy Did you find this review helpful?
Thursday, March 16, 2017 #53090 Nicole from Panorama Responsive and helpful Did you find this review helpful?
Wednesday, March 15, 2017 #53059 Drew from Sallyport Great experience. Customer service is very knowledgeable at fixing issues. Customer service fixed an issue with QuickBooks registration. Did you find this review helpful?
Wednesday, March 8, 2017 #52862 Mike from NCES Great product but poor sales and service. I dont appreciate being lied too. Response from Ace Cloud Hosting:15 March 2017 at 23:00Hi Mike,We apologize for the inconvenience caused to you. We did our research and found that there was a confusion in the pricing which was offered to you along with our promotional offer which led to the current situation. We will take necessary measures to make sure that this is not repeated. To compensate for this scenario, we decided to provide you with additional discounts over and above the promotional offer. We thank you for taking the time to bring your concern to our attention. We welcome and appreciate your feedback as this provides us with a valuable insight into our services from the client's perspective and leads to further service improvement, as it has done in this case. If you have any queries arising from the above, then please do not hesitate to contact 855-ACE-IT-UP at your earliest convenience. 0 of 2 people found this review helpful. Did you find this review helpful?
Monday, March 6, 2017 #52866 Linda from Incline Village Board of Realtors Gaurav and others worked diligently to resolve a conflict in getting my web connector to work. Though it took hours, they persevered and found the issue and got the set up working. They did not quit and they worked at it till the underlying problem was found and corrected. It wasn't an issue they were responsible for but they got it figured out none the less. Very pleased. Did you find this review helpful?
Thursday, March 2, 2017 #52780 Jordan Fraser from Novasyte Very helpful!! Did you find this review helpful?
Tuesday, February 28, 2017 #52756 Gustavo H from The Workhouse Worldwide LLC Great cloud-hosting option. Speedy response and full walkthrough of any tech related issues, including Quickbooks troubleshooting. Highly recommended. Did you find this review helpful?
Thursday, February 16, 2017 #52563 John Shannon from The Footlight Players, inc. Footlight Players relies on Ace Cloud for hosting its QuickBooks data. Ace is excellent: reliable and competitive. Also great customer support. 1 of 1 people found this review helpful. Did you find this review helpful?
Tuesday, January 31, 2017 #52337 James from Kerr Vivek was exceptionally knowledgeable and helpful. He went directly to the problem and solved everything in a matter of minutes. I have never been disappointed with the service at Ace Cloud! Did you find this review helpful?
Tuesday, January 24, 2017 #52018 jayashri srivelu from tax geeks Helped me in resolving the issue. Great job.Thanks for your help. Did you find this review helpful?
Monday, January 16, 2017 #51884 Jenny Mestayer from Universal Industrial Assets Quick response, all fixed! Thanks! Did you find this review helpful?
Saturday, January 14, 2017 #51771 Mike Sales from Brand Commercial Services awesome help. Through and complete!Thank You Did you find this review helpful?
Thursday, January 12, 2017 #51696 Valicienne Arnold from Eugene C. Varnado This service call was very helpful. Did you find this review helpful?
Monday, January 9, 2017 #51556 Taunee English from Carbo Films It was awesome that they were available on a Sunday and responded very quickly and no wait time. Thank you Vivek! Did you find this review helpful?
Wednesday, January 4, 2017 #51514 Nancy McGuire from Lindamar Thank you for your help getting me back on quickbooks!! Did you find this review helpful?
Wednesday, January 4, 2017 #51513 Isabella F from BWC Vivek saved me a 7 hour data transfer by finding a faster method that completed within 5 mins. Thanks Vivek!! 0 of 1 people found this review helpful. Did you find this review helpful?
Wednesday, January 4, 2017 #51509 Jeff from Sourcing Allies Great service, good quick resolution to our day to day issues. Have never had reliability issues either. As a business owner I would highly recommend Real Time ServicesJeff 0 of 1 people found this review helpful. Did you find this review helpful?
Wednesday, January 4, 2017 #51506 Brianne from Van Bulck Ratliff CPA Firm PC Very helpful and patient. It was a time consuming problem and he was thorough in making sure it was complete. 1 of 1 people found this review helpful. Did you find this review helpful?
Wednesday, January 4, 2017 #51489 Matt Silva from Amtech The service I received today was top notch. I appreciate the prompt and efficient help that the representative provided me with. Did you find this review helpful?
Friday, December 9, 2016 #51269 Lisa from Native Wholesale Use QB over the Server. Very helpful. Was able to get us up and running very quickly. Polite and Professional. Did you find this review helpful?
Thursday, December 1, 2016 #50990 Adam Caron from Rasmussen, Teller, O'Neil & Christman Excellent assistance and quick response time! 1 of 1 people found this review helpful. Did you find this review helpful?
Thursday, November 24, 2016 #50699 Jody Roethele from Shiawassee Regional Chamber of Commerce My QB back up problem was corrected quickly and very professionally. 1 of 1 people found this review helpful. Did you find this review helpful?
Friday, November 18, 2016 #50662 Jen Redden from Anderson Accounting Always helpful and resolves the problems fast and efficient. Did you find this review helpful?
Friday, November 18, 2016 #50612 jennifer hagre from point pleasant veterinary hospital we use quick bookssrvice was very helpful Did you find this review helpful?
Tuesday, November 8, 2016 #50342 Robert Whitney from Whitney & Gore Financial Service was excellent! 1 of 1 people found this review helpful. Did you find this review helpful?
Tuesday, November 8, 2016 #50294 Barb Earp from BLADE EQUIPMENT INC I'm back up and running on Sage Thank you 1 of 1 people found this review helpful. Did you find this review helpful?
Monday, September 12, 2016 #49234 Dylon Bollock from Accountable to You Inc Very helpful in fixing the issue we were having. 1 of 2 people found this review helpful. Did you find this review helpful?
Wednesday, September 7, 2016 #49180 Carmen VanSuilichem from BTM Industrial Love them! Always quick to answer any questions that I may have. I have been a client for the past 3 years. No issues that wasn't resolved with an email or a quick call in. Thank you! Carmen 2 of 3 people found this review helpful. Did you find this review helpful?
Tuesday, August 30, 2016 #48989 Niall from SNC construction I have been using this service with over a year. I could not be happier with it. The technicians are very helpful, whenever i have problems.Niall 1 of 1 people found this review helpful. Did you find this review helpful?
Tuesday, August 30, 2016 #48988 Ana Izaguirre from Cimcon LLC Great customer service! 1 of 2 people found this review helpful. Did you find this review helpful?
Tuesday, August 30, 2016 #48987 Angela from Kenstruct Ltd. Been using the ace quick books server for a month now. Has changed how I work...where I work. The customer service is what sets this apart from anything else out there. Outstanding! 1 of 1 people found this review helpful. Did you find this review helpful?
Friday, August 26, 2016 #48972 Gemma from Alliances Management Great job RTCS! Thank you for your help always - fast, professional, and reliable. 1 of 1 people found this review helpful. Did you find this review helpful?
Friday, August 26, 2016 #48970 Carson from Moore Very Helpful! 1 of 1 people found this review helpful. Did you find this review helpful?
Monday, August 22, 2016 #48852 Rae from Voltaic Systems It has been long time we are using hosting services from Ace Cloud Hosting. And as per our experience this company has expertise in QuickBooks hosting, their support is awesome & knowledgeable. 1 of 1 people found this review helpful. Did you find this review helpful?
Monday, August 22, 2016 #48820 Raina from AS Consulting Great technical support, excellent service. 1 of 1 people found this review helpful. Did you find this review helpful?
Monday, August 22, 2016 #48813 Barb Williams from Tass Travel Agency Support Services Needed to transfer my data onto New Computer.It was seamless and fast,Chaitanya was amazing and very helpful.Any time I have contacted them they are great 1 of 1 people found this review helpful. Did you find this review helpful?
Friday, August 19, 2016 #48811 Heath from Performance Powder Coating Thanks for your help, the service was great and my system is working great! 1 of 1 people found this review helpful. Did you find this review helpful?
Thursday, August 18, 2016 #48802 Wanda from Greatstone They solved the problem, though it took a really long time. They do answer the query quickly. 1 of 1 people found this review helpful. Did you find this review helpful?
Wednesday, August 17, 2016 #48719 Ed Blasco from Limat Graphics inc They are very good.They quickly have helped me in every challenge I encounter ( self-inflected mostly).I am very happy the are my service provider and highly recommend them 1 of 1 people found this review helpful. Did you find this review helpful?
Wednesday, August 17, 2016 #48711 VERGI from BRAND commercial SERVICES Vivek was very helpful with all the pertinent information need to connect me with QuickBooks. 1 of 1 people found this review helpful. Did you find this review helpful?
Monday, August 15, 2016 #48656 Virireader Harry from The Rilington Group Excellent Service. Great follow up. Stay with me until the item was resolved. I highly recommend their services. 0 of 1 people found this review helpful. Did you find this review helpful?
Monday, August 15, 2016 #48652 Judy Patrick from 1Badcat Bookkeeping Since switching to Ace Cloud Hosting from another hosting company we have been very happy with the service and support offered. They are very professional and always address any issue promptly and completely. 1 of 2 people found this review helpful. Did you find this review helpful?
Friday, August 12, 2016 #48651 Cata from FGS Design Great services, very professional Did you find this review helpful?
Thursday, August 11, 2016 #48645 jon from express logistics five star. all good. 1 of 1 people found this review helpful. Did you find this review helpful?
Thursday, August 11, 2016 #48636 Norma from Talcon, Ways, LLC Amazing and super fast service for my QB 0 of 1 people found this review helpful. Did you find this review helpful?
Wednesday, August 10, 2016 #48598 Tanuj from Wireless Direction the service is excellent Did you find this review helpful?
Wednesday, August 10, 2016 #48597 Linda Barni from Tramonte & Associates The service from Abhi that I received was professional, courteous and fast! He helped me with no problem and resolved the issue promptly. Did you find this review helpful?
Tuesday, August 9, 2016 #48577 Alexis from Brand Commercial Services Awesome customer service for assisting me with downloading and operating QuickBooks. 1 of 2 people found this review helpful. Did you find this review helpful?
Monday, August 8, 2016 #48554 Angela from Kenstruct Ltd. I have tried to update to Intuit Enterprise a year ago and gave up after endless attempts to resolve issues and explaining over and over to different customer service reps the same issue. Ace Cloud Hosting accomplishes the same thing and their Customer Service is outstanding. Dealt with the same person and he went over and above to resolve and track me down to ensure everything was working as it should. Thank you! 1 of 3 people found this review helpful. Did you find this review helpful?
Friday, August 5, 2016 #48537 Angie from Mark Smith Plumbing Excellent Service . Very knowledgeable about any question I have had and always able to resolve. Thank you. 1 of 3 people found this review helpful. Did you find this review helpful?
Friday, August 5, 2016 #48528 Lily Yao from IDUSA Quick response, great service, problem solving. it is a good experience and strongly recommend it. 2 of 4 people found this review helpful. Did you find this review helpful?
Thursday, August 4, 2016 #48500 Mary Kilgarriff from Aall & Company Ltd Always solve the problem. Always ready to help. never have to wait. Great service. We have been using them for a number of years and highly recommend them to anyone looking for cloud hosting services. 1 of 3 people found this review helpful. Did you find this review helpful?
Tuesday, August 2, 2016 #48490 Henry from Hilton Kennedy Vivek was instrumental in helping us setup a new user using Quickbooks on our dedicated server! 1 of 4 people found this review helpful. Did you find this review helpful?
Tuesday, August 2, 2016 #48476 Megan from fatmongoose Very helpful! Great experience using quickbooks on our server 1 of 4 people found this review helpful. Did you find this review helpful?
Monday, August 1, 2016 #48458 Brandon from Pilgrim's Way Church I was having trouble with Quickbooks on my church's remote server. I contacted Ace and the technician, Abhi, was very patient and helpful in resolving the issue. I am grateful for the service I was provided. 1 of 4 people found this review helpful. Did you find this review helpful?
Monday, August 1, 2016 #48451 Henry from Hilton Kennedy I worked with Dharmendra to resolve several problems we were having. We received excellent customer service and his skills were greatly appreciated!! 1 of 4 people found this review helpful. Did you find this review helpful?
Wednesday, July 27, 2016 #48398 Lori Poyner from PeaceLoveMom Excellent Service! We use quickbooks over the server and received prompt repair 1 of 4 people found this review helpful. Did you find this review helpful?
Tuesday, July 26, 2016 #48374 Kamal Butala from SK BEDS INC Best online support for 24/7. Staff is very pleasant to work with. They go out of their way to help their clients. I will recommend with 100% confidence.Kamal Butala 1 of 4 people found this review helpful. Did you find this review helpful?
Tuesday, July 26, 2016 #48372 Ana Gorrocino from Shopxmart LL/Champions Direct LLC Thanks.. Great service and fast response. Very happy with the assistance.Regards,Ana Gorrocino 1 of 3 people found this review helpful. Did you find this review helpful?
Monday, July 25, 2016 #48318 Sylvano from Histria I am with Ace Cloud Hosting for about 3 year now and this company is one of the very few that I can recommend. I am using cloud hosting for QuickBooks and few other utility applications. Ace Cloud Hosting services are reasonably priced and they have a very solid 24/7 support. So far, whatever issue I run into, they have had it solved within 24 hours. Honestly, I wish there are more companies like these guys. Highly recomended! 3 of 6 people found this review helpful. Did you find this review helpful?
Friday, July 22, 2016 #48291 Mitzi from Inter-State Artesian Well No matter what problem I have these guys keep working until it's solved! 1 of 3 people found this review helpful. Did you find this review helpful?
Friday, July 22, 2016 #48285 Manish Patel from Lwarenceville Tax Services Excellent Service anytime. Can recommend to use the service. 0 of 3 people found this review helpful. Did you find this review helpful?
Wednesday, July 20, 2016 #48227 Megan from DrTaxGuy, LLC We are happy with our service and quick response to any technical issues that we have. We use QuickBooks, Outlook, Proseries andmany other programs on the server. 1 of 3 people found this review helpful. Did you find this review helpful?
Wednesday, July 20, 2016 #48223 Brenda from Loudmouth Golf They are so helpful with our QuickBooks and Remote Desktop. They are very knowledgable with the products. 0 of 2 people found this review helpful. Did you find this review helpful?
Tuesday, July 19, 2016 #48216 Trish Ensign from Freeman and Son Fire Restoration Real Time has always helped me with any problems I have had with our Quickbooks in a timely manner. All of our users have had a easy time accessing our accounts. They do a great job. 0 of 2 people found this review helpful. Did you find this review helpful?
Tuesday, July 19, 2016 #48215 Mary Kilgarriff from Aall & Company Ltd I have been working with Real Time Data Services for a number of years now and I find them always ready to assist with no delay. I use Quickbooks primarily on their server and they always resolve any issues I have immediately. I would recommend them to anyone who needs such a service. Thank you. 0 of 2 people found this review helpful. Did you find this review helpful?
Tuesday, July 19, 2016 #48205 Axel Rangel from Rangel Business Services Inc. Excellent service. Very pleased with the attention given by your employee.Thank 0 of 2 people found this review helpful. Did you find this review helpful?
Monday, July 18, 2016 #48203 Steve Peterson from Steve Peterson CPA I have used Ace Cloud Hosting since January 2016. They did an great job for me this past tax season. I am a Lacerte, Smartvault and Quickbooks 2015 user. 0 of 2 people found this review helpful. Did you find this review helpful?
Monday, July 18, 2016 #48202 Linda Cook from Preferred CFO Solutions Excellent job !! I called in and was on hold less than a minute. The support personnel was very polite and quick to resolve my issues. I could not be happier. 0 of 3 people found this review helpful. Did you find this review helpful?
Monday, July 18, 2016 #48199 Suneil from Kalantry LLP I am very happy with the services provided by Real Time Cloud Services. Their customer service has always proven to be knowledgeable and helpful. 0 of 2 people found this review helpful. Did you find this review helpful?
Monday, July 18, 2016 #48162 Andrew Lavrenov from Emergn Limited Thank you guys for your excellent service! 0 of 2 people found this review helpful. Did you find this review helpful?
Friday, July 15, 2016 #48157 Lindsay from Bay Area Fire & Safety, Inc. I Love Ace Cloud Hosting! This product has made it possible for me to work and manage the financials for this company across the state. I have recommended it to several other companies and they love it as well! There customer support is always on top of everything!Best Hosting Product Out there!!! 0 of 1 people found this review helpful. Did you find this review helpful?
Thursday, July 14, 2016 #48124 Michael Li from Option Motor Cars Excellent service! Fast Support request! 1 of 3 people found this review helpful. Did you find this review helpful?
Tuesday, July 12, 2016 #48065 Nikki Cadle from Toulmin Cabinetry & Design Very quick response from online support staff. They quickly helped to resolve my issue. 1 of 3 people found this review helpful. Did you find this review helpful?
Tuesday, July 12, 2016 #48064 Robert HUdson from Theo Subs, Inc Shubh was very helpful, very patient and his assistance was prompt and accurate. 2 of 4 people found this review helpful. Did you find this review helpful?
Monday, July 11, 2016 #48063 Nhi Eklund from Nytec I had a very good experience with service. My log in and access problem was resolved in a timely manner. 1 of 3 people found this review helpful. Did you find this review helpful?
Monday, July 11, 2016 #48060 Jennifer Hazelgrove from The Fahrenheit Group It is hard to understand the customer support representatives at times. Also, they didn't try to understand our QB set-up when they tried to charge us more than $2,000 to upgrade to QB Enterprise 2016. We were able to get it for free since we've already paid for QB and the upgrade is free. Response from Ace Cloud Hosting:12 July 2016 at 06:28Hi Jennifer,Thank you for the feedback and we regret the inconvenience caused. There seems to be a confusion regarding QuickBooks licensing. We have a very dedicated customer support team here to help you with QuickBooks hosting in every possible way. If you still have any issue with QuickBooks set-up, kindly feel free to contact us anytime.We highly appreciate and value your time for the feedback as it will help us improve.Support Team,Ace Cloud Hosting 0 of 3 people found this review helpful. Did you find this review helpful?
Monday, July 11, 2016 #48041 Jeff from All States Cremation Great customer service. I had an issue and was able to get the issue resolved once talking to the proper people. Thank you! 0 of 3 people found this review helpful. Did you find this review helpful?
Thursday, July 7, 2016 #48018 Siva Path from WebCPA.ca The best customer service you can rely on. A real person answered the phone every time when I called and problems were solved within few hours the latest, even some time provide solution at the same time. I would highly recommend. 0 of 2 people found this review helpful. Did you find this review helpful?
Thursday, July 7, 2016 #48017 Beatriz Landa from Landa & Associates Very professional and took care the problem fast 0 of 2 people found this review helpful. Did you find this review helpful?
Thursday, July 7, 2016 #48015 Alesha Reeves from Novasyte Had a very good experience, and all my needs were met. 0 of 2 people found this review helpful. Did you find this review helpful?
Thursday, June 30, 2016 #47886 Adel San Juan from ALBA Designs, INC Excellent service. Very knowledgeable service tech.Thanks you very much 1 of 3 people found this review helpful. Did you find this review helpful?
Wednesday, June 29, 2016 #47859 Nathan Ross from NP ROSS CPAS We have used Ace Cloud Hosting for approximately 4 years now and have been provided very responsive support with 100% problem resolution! 0 of 2 people found this review helpful. Did you find this review helpful?
Wednesday, June 29, 2016 #47856 Steve from CleApparel excellent cust service and promptly 0 of 2 people found this review helpful. Did you find this review helpful?
Monday, June 27, 2016 #47839 Gemma from Alliances Management RTCS support was really quick to assist and help with my request. Keep up the good work Chaintanya! 0 of 1 people found this review helpful. Did you find this review helpful?
Monday, June 27, 2016 #47831 Renee Weaver from Central Ga Financial Very responsive team! They added my users and licenses very promply and their response to my user permissions request was almost instant!Great to work with - highly recommend them! Amit is great! 0 of 1 people found this review helpful. Did you find this review helpful?
Monday, June 27, 2016 #47826 Kimberly from Sigma Capital Very fast and helpful. Thank you! 0 of 1 people found this review helpful. Did you find this review helpful?
Friday, June 24, 2016 #47823 Jennifer from Comprehensive Sleep Very helpful and patient! 0 of 1 people found this review helpful. Did you find this review helpful?
Thursday, June 23, 2016 #47817 barbara rodriguez from computer accounting consultants All I can say is wow to the help and support I have received. Everyone at the company has been very responsive and understanding and indulgent with all of my questions and concerns. They had made it sooo easy to become a cloud hosting person. This is the best. 0 of 1 people found this review helpful. Did you find this review helpful?
Wednesday, June 22, 2016 #47778 Lynda Caudle from Lead Staffing ACE Cloud is very helpful in solving all server issues. Always very helpful and polite. Always solves our problems! 0 of 1 people found this review helpful. Did you find this review helpful?
Tuesday, June 21, 2016 #47759 Elaine Cadman from WineWise great customer service 0 of 1 people found this review helpful. Did you find this review helpful?
Monday, June 20, 2016 #47738 Lisa from LR Robinson CPA Excellent support. Any issues are resolved promptly. 0 of 1 people found this review helpful. Did you find this review helpful?
Friday, June 17, 2016 #47727 John Y from RAF Great service and prompt customer service on our QB hosting account. 0 of 1 people found this review helpful. Did you find this review helpful?
Thursday, June 16, 2016 #47724 Eric from Cornerstone Certified Public Accounting Excellent customer and technical service. 0 of 1 people found this review helpful. Did you find this review helpful?
Wednesday, June 15, 2016 #47710 Taylor The technical support was very helpful. They were nice, to the point, and clearly understood. Thanks!! 0 of 1 people found this review helpful. Did you find this review helpful?
Wednesday, June 15, 2016 #47694 Hila from Artomatic Inc. Real Time Data customer service has consistently answered promptly, solved problems quickly & generally helped us avoid data problems. Thank you. 0 of 1 people found this review helpful. Did you find this review helpful?
Wednesday, June 15, 2016 #47692 Reece Morrel from Go Ye Village, Inc. Only 30 minutes before the cut-off, and we needed to update the configuration file for payroll! Would we make it? Could ACE CLOUD HOSTING make it?The Tech Support Department quickly understood the nature of the problem, and how to fix it!With 6 minutes to go, we were able to complete the setup and the IT department and the employees were especially excited too!Thank-you ACE for a job well done! 0 of 1 people found this review helpful. Did you find this review helpful?
Tuesday, June 14, 2016 #47687 Caprice from Brand Commercial Services Great help and very patient - THANK YOU! 0 of 1 people found this review helpful. Did you find this review helpful?
Tuesday, June 14, 2016 #47672 Mohana Suggula from Suggula & Associates LLC Excellent customer service, quick response to issues. highly recommended. 0 of 1 people found this review helpful. Did you find this review helpful?
Friday, June 10, 2016 #47639 Aaron Taylor from Lead Staffing Very good at troubleshooting my computer issue. Was able to resolve it in a very timely manner. Great customer service. 0 of 1 people found this review helpful. Did you find this review helpful?
Friday, June 10, 2016 #47596 Tyrus Young from Coscina Brothers Coffee Company Support was extremely helpful and we quickly corrected my errors in re-installing the system to my computer. This is not the first time I have contacted support services and have always received excellent, knowledgeable and friendly service. 0 of 1 people found this review helpful. Did you find this review helpful?
Monday, June 6, 2016 #47360 John Foster from Foster Development Inc Very attentive and responded quickly to my request. They did everything possible to address my problem and helped map the drives and transfer files for me. As usual support worked very well. I have no complaints. Thanks you. 0 of 1 people found this review helpful. Did you find this review helpful?
Wednesday, June 1, 2016 #47315 Greg Smith from Nabco Entrances Quick response via chat! 0 of 1 people found this review helpful. Did you find this review helpful?
Wednesday, June 1, 2016 #47104 Shane from Global Very good service, outstanding tech support. Easy to use. 0 of 1 people found this review helpful. Did you find this review helpful?
Tuesday, May 24, 2016 #47035 billy from Rocky Mountain Biological Lab Real Time has supplied us with the best customer support of any business i have worked with- and that is of hundreds of businesses we deal with. They are incredibly helpful and have always been able to solve all problems that have come up over many years of service. I HIGHLY recommend them. Best support ever. 2 of 3 people found this review helpful. Did you find this review helpful?
Tuesday, May 24, 2016 #47031 sherry from fullcirclehome they help me solve my QB problem very fast and attitude is very warm and good 0 of 1 people found this review helpful. Did you find this review helpful?
Monday, May 23, 2016 #46943 Cathy from Plastair Great service thanks! 0 of 1 people found this review helpful. Did you find this review helpful?
Wednesday, May 18, 2016 #46898 Michael Felix Owning a CPA firm requires me to maintain a number of accounting applications and their requirements keep varying during and after the tax season. Ease of scalability with the plans of Ace fits best for my needs. The thing that I liked most about them is their support. I simply call them and they do all the changes with plans as per my demands. They do not force the sale or try to misguide me. Often the solution was delivered over live chat. Great job Acecloud. 1 of 2 people found this review helpful. Did you find this review helpful?
Monday, April 18, 2016 #46155 Lori L from GA, Inc. I was having issues with my QB file and a representative called me right away and was able to resolve the issue on a timely basis. I am very satisfied with the quality of their service and the quick response. 0 of 1 people found this review helpful. Did you find this review helpful?
Wednesday, April 13, 2016 #46126 Sharon L. from Orange Tree Ace Cloud Hosting is good with hosting and support. I am using their hosting services for different software for accounting including Drake, ATX, QuickBooks, etc. Their plans are cost effective and even the quality of service is fine. Though they offer hosting service for all types of application, their expertise is limited to accounting. That might be their only limitation. 0 of 1 people found this review helpful. Did you find this review helpful?
Monday, March 14, 2016 #45574 Susan Q. Wilson I have been using QB for quite some time now. And I have gathered through my experiences that one should choose the hosting party very sincerely. Because they are the ones who remain stuck with you later. Ace Cloud Hosting has done well enough, as much as I can say as a user. I had switched to them after using another hosting provider. And it been almost two years now. Except few instances when the server was down. Their customer support is just great. 2 of 3 people found this review helpful. Did you find this review helpful?
Monday, February 29, 2016 #45352 Bob Ross from RM Constr. Customer support is the factor for which I will always stay with Ace Cloud Hosting. I have used a couple of different service providers before Ace Cloud Hosting and being technically feeble, I could not get comfortable with the cloud. So, I had to opt for a provider that can offer the convenience with the support. Ace Cloud Hosting is certainly the best of them all. I never found myself waiting for the call to be answered, the support staff is polite and most importantly, resolves my issues effectively. They have been impressing ever since my trial period. Now more than 2 years with them, my issues are lesser in number but their support abilities still keep getting better. 3 of 4 people found this review helpful. Did you find this review helpful?
Monday, February 8, 2016 #44502 Denise I am using the hosting services of Ace Cloud Hosting for QB Pro, Lacerate 2012-15, and MS Office Standard for a fluctuating number of users. Right from pricing to support, Ace has been thoroughly satisfying for all the applications. It’s not just me, but all the users working with me find ACH’s work appreciable. 6 of 8 people found this review helpful. Did you find this review helpful?
Tuesday, October 27, 2015 #42276 Cheval Lewis These guys are amazing with their services. Downtime was my concern while choosing cloud services, but Ace Cloud Hosting has justified that my decision of choosing them. It has been some years since I am hosting my QuickBooks on their servers and I am yet to face any downtime issue. I have even switched the plans for a greater number of users during the tax seasons. Their effectiveness in delivering that was pretty impressive as well. There have been occasions when I had some issues with the printing, but support staff was able to help me with that. I believe that’s acceptable with the technical stuff. The best part is that I never had to wait for the tech support- even during the rush hours. What more can I ask for? 4 of 5 people found this review helpful. Did you find this review helpful?
Friday, September 25, 2015 #41728 Arthur from Dowd Plumbing LLC I have been using QuickBooks Desktop for 5 years and can’t imagine my company running without it. Was a user at other company and their service was satisfactory for the first year. However in the next year it was horrible. The servers were always going down and the support staff was really unhelpful. They just put me on hold saying their technicians are looking into the problem. A colleague told me to switch to Ace Cloud which I did. The setting up and migration of my data was smooth and quick. Even after that they have been really helpful and all the problems that come up are solved instantaneously. The servers run well with hardly any downtime. Excellent service and excellent support. Now that it’s been 6 months with them I only hope that they maintain their quality of service in future also. 2 of 3 people found this review helpful. Did you find this review helpful?
Monday, September 7, 2015 #41134 Anita J Deslauriers Hi, I chose AceCloudHosting for QuickBooks hosting almost a year ago and I have to admit that I’m really impressed with their services. The setup was pretty fast, which was initiated right after the payment. There have been uptime issues at times. They promised a 99.9% and I think they are just able to maintain that. Support service is more than satisfactory and support guys have always been polite and friendly. Recently I hired a couple of new staff members and they weren’t all that comfortable with hosted QuickBooks. I will commend Ace Cloud’s support guys for guiding them pretty well and being patient with them. As a customer, I’m more than satisfied with their service. I hope they continue this service quality in future also. 1 of 3 people found this review helpful. Did you find this review helpful?
Friday, August 14, 2015 #40796 Eva Scott, Accountant from Wrotslavsky & Associates The thing that I like most about guys at Ace is they keep things simple and straight. The support person who assisted me was concerned about my requirements. Though he gave me some suggestions with the plan, but he did not force me for upsell.Right from that moment, Ace Cloud has kept adding more to the positive impression. I have hardly faced any issue related with installation, setup, and rest of technical operations. Maybe some minutes of downtime in a year.It’s been close to a year since I have been using their services and the only reason for which I had to contact them after the installation was for increasing the users. They did good job even then. It is sometimes surprising that they are continuously able to maintain pretty quick response time. 1 of 2 people found this review helpful. Did you find this review helpful?
Thursday, July 2, 2015 #39953 Melinda Jonson from Carvill & Company It’s been more than 2 years since AceCloudHosting has been hosting QuickBooks for me and I believe that is good enough time to judge a service.Mostly, they have been a little lower with up time than what they promise. But their support guys have supported during the days when I was not well-versed with using QuickBooks, so I don’t mind the issue with up time. I have even faced issues with some add-ons sometimes, which can be very frustrating and annoying. Again their technical support has been able to rescue. They are able to fix the things up pretty quickly, which is impressive. So, their service is a mix of some good and some bad.I would not say that they are offering some exceptional services, but they are not bad enough think of other option. Technically, their service may offer some rough patches, which I believe is unavoidable with such services. But their approach always sounds customer-friendly, literally. So, I am going to stay with them for some good time. 4 of 5 people found this review helpful. Did you find this review helpful?
Thursday, May 14, 2015 #38977 Danielle Neidig from CroweMacKay LLP Almost a week ago, I was not able to access to any service offered by Ace Cloud Hosting. On contacting the customer support, I was informed that services are under some upgrading and it was expected to take another hour for services to reinstate. I was furious to hear this as I had to work on some files urgently. Though I was very rude, the customer support behaved pleasantly. They also suggested me to work offline on the files available in backup till the online services get back in action.Thankfully, the backup they provided was recent and I was able to get the job done well in time. I understand that upgrading actions are unavoidable for such services and Ace Cloud Hosting did the job considerably well. Only lacking I feel is that you guys should have informed me earlier that services will be down during those duration. 3 of 4 people found this review helpful. Did you find this review helpful?
Friday, April 10, 2015 #35393 Ralph J Wilson CPA from SMT & Associates They are flawless and perfect with their sales ability. I was convinced that Ace Cloud Hosting is the best possible option for me but things did not last that way for long. Setup was initiated and completed in moment after payment. But soon I faced connectivity issues with their service and support team had to get the things repaired. Their up-time issue is usually fine but sometimes turns slow. While working on some urgent needs, this issue seems unbearable.Their overall services are fine enough. I might be criticizing them more because of the high expectations they had set during the sale, but they have not been able lived up to them. 13 of 15 people found this review helpful. Did you find this review helpful?
Thursday, April 2, 2015 #33305 Sean Barhorst from GHR Accounting Group I switched to Ace Cloud Hosting, because my previous hosting solution was not providing quality support services. It has been more than 3 months with Ace Cloud Hosting and I am now comfortable using it. However, initial phase with them was not very pleasant and I faced some issues during installation and setup. Sometimes, even minute changes in configuration were causing issues.To be honest, that could well be because I was well adapted to the previous service that I was using. Thankfully, technical support of Ace Cloud Hosting did a more than fine job in assisted well. I appreciate their efficiency. But more than that it was their friendliness because of which I did not switched back to my previous service. Of late, I am able to use this service finely and for most reasons I would recommend using this service. 4 of 6 people found this review helpful. Did you find this review helpful?
Sunday, March 1, 2015 #31751 Melinda Smith, CPA from Johnson & Company, P.C. Michigan I have been using Ace services for about a year now. Their constant effort to satisfy clients is commendable. They provide you with tailor-made plans that suit your needs.I got in touch with AceCloudHosting last summer and was pleased with the pricing they offered me. I took my time and opted for the starter plan, just to scrutinize the services. I was satisfied with their responsiveness and tech support and took the 1-year subscription. They always keep me updated with all the latest updates of the servers and other heavy applications that I use.However, there are some minor issues that keep coming up. Server updates that are usually done on Sundays, slows down the business process a bit. If they can also change the schedule of updating windows, that would be really helpful. Printing documents becomes a hectic task sometimes, unless Uniprint software is not installed on the server.Above all the working pattern of Ace Cloud Hosting is satisfactory. 2 of 4 people found this review helpful. Did you find this review helpful?
Wednesday, February 18, 2015 #30462 Andrei Macsin from Carmel Vision Inc. Am taking QuickBooks hosting services from Ace from almost 1 year now. There were some server downtime issues initially. Unresolved issues for many days were also a matter of concern for my company. I tried to get in touch with the technical staff and was assured of better performance but nothing much changed.However, now they seem to have improved in those terms. Last week they delivered our 3 servers within 45 minutes.I would still suggest this company for hosting purpose because they still have something better than the others. Their customer service has improved a lot and is professional in handling queries. The security of your private data is dealt with excellence. Login issues are very minimal and the remote access of applications works fine. There is nothing much that is alarming. 3 of 5 people found this review helpful. Did you find this review helpful?
Friday, January 30, 2015 #30145 Lena Woodruff from Kemper CPA Group, LLP I have a small firm and I have been using QuickBooks since 2012. I went into a lot of research for deciding as to who would be the best hosting provider for QuickBooks. Some were bad and some were good but in the end I rooted for AceCloudHosting. The main reason being that their pricing structure is fairly competitive and the way they treat their customer is very satisfying. Great tech support as well, all my issues and queries were promptly resolved. There were some issues related to service interruption few days back..hope it wouldn’t happen again. 4 of 7 people found this review helpful. Did you find this review helpful?
Friday, January 16, 2015 #28942 Kevin Anderson from Morris J. Cohen & CO. P.C. I signed up for QuickBooks hosting last year with AceCloudHosting. Setup was performed instantly, right after the payment. I had no issue with their price and support; these guys are very good and responsive. But their servers or data centers are somewhat slow; they are not providing server uptime of 99.9%, as promised. So, based on their service I have received overall positive experience and hope they would keep their promise of server uptime. Response from Ace Cloud Hosting:19 January 2015 at 23:11Thank you for the feedback Kevin. We sincerely apologize for the issues faced by you. However, we have resolved the issue by getting new data centers. You are now sure to get 99.9% server uptime with us. To know more about out data centers, you can visit: http://www.acecloudhosting.com/data-centers/ 10 of 14 people found this review helpful. Did you find this review helpful?