What is ANS?
We’re a 650-strong team of straight-talking, first-class tech experts. And our mission is do what no other organisation is doing – making digital transformation accessible to all. We make enterprise-grade technology, knowledge and processes accessible and affordable for all companies, large or small, no matter the size of their budget. We hack the tech adoption curve, bringing technology usually reserved for large corporates first, to small and medium organisations too. We’re on a mission to help companies Think Bigger. We’re trusted by our customers because we help them achieve their goals. Be it a digital transformation project for a 2000-person government body or helping a 10-person labels maker take their business online.
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ANS Reviews (94)
- ★★★★★89
- ★★★★★5
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
UKFast commands overwhelming praise from users, with 49 of 50 recent reviews giving five stars. Customers consistently highlight responsive, knowledgeable support as the defining strength—many note 24/7 availability and willingness to solve problems beyond standard SLAs. Account managers are frequently named and credited for building genuine partnerships rather than transactional relationships. Users describe reliable uptime and strong technical expertise across server management, security, and infrastructure scaling. Several long-term customers (5–18 years) emphasize peace of mind and dependability critical to their operations.
The main trade-off is price. Users repeatedly acknowledge UKFast is not the cheapest option, but most view the premium as justified by service quality and stability. One review flags billing confusion, though this is isolated. Another notes that poor product fit can occur if customers are wrongly advised by account teams—a risk present with any provider. A single four-star review praises support but stops short of five stars without explaining why.
For buyers prioritizing customer service, stability, and UK-based support over lowest cost, UKFast's track record is exceptionally strong.
★★★★★
Monday, March 2, 2020
“Excellent, friendly service and strong technical expertise.”
Excellent, friendly service and strong technical expertise.
★★★★★
Friday, February 21, 2020
“We have been a customer for 10 years now which…”
We have been a customer for 10 years now which speak volumes. We use UKFast for peace of mind. They have amazing expertise you don't get with many other hosting companies and the support is second to none. Would definitely recommend to others.
★★★★★
Friday, February 21, 2020
“Extraordinary customer service. We have been a customer of UKF…”
Extraordinary customer service. We have been a customer of UKF for 4 years now. They turn tech support and customer support into an art form.
★★★★★
Wednesday, January 29, 2020
“We have been using a UKFast server for two years…”
We have been using a UKFast server for two years now and the company and service is excellent. From the initial set up through to ongoing use we have never once had any problems and our online systems have been running without any interruption in service. It gives us complete confidence and enhances our reputation with our clients.. I have not hesitation in recommending UKFast.
★★★★★
Tuesday, January 21, 2020
“If only all companies were as good as UKFast and…”
If only all companies were as good as UKFast and no I'm not an employee leaving a review but a genuine client of five years standing. Excllent product range, first class support, UK based, who answers the phone deals with your enquiry, transparent and most importantly near perfect uptime. Our business relies on our servers and we therefore rely on UKFast.
★★★★★
Tuesday, January 21, 2020
“We've been with UKFast for a few years now and…”
We've been with UKFast for a few years now and have experienced nothing but excellent & friendly service. It's great to know I can pick up the phone and talk to Sam, our account manager, with any questions, or raise a support ticket and get any help we need in no time at all. I'd have no issues recommending them.
★★★★★
Tuesday, January 21, 2020
“Prompt and well considered responses to my recent queries. Many…”
Prompt and well considered responses to my recent queries. Many thanks
★★★★★
Sunday, November 10, 2019
“Great hosting service for dedicated servers. Pros: - Quick responses…”
Great hosting service for dedicated servers. Pros: - Quick responses - Capable teams with specialisations (MS Servers, Linux team etc.) - Regular security updates - Strong recommendations to customers regarding upgrades and security protocols. - Great service overall for technically competent teams Cons: - Billing can be confusing / finance team needs to be a bit more organised Overall highly recommended for dedicated servers.
★★★★★
Saturday, September 21, 2019
“We allowed a month?s overlap to change over from previous…”
We allowed a month?s overlap to change over from previous hosting company and initially ran into a number of problems. Although my initial reaction was, to put it mildly, very negative it became clear from the UKFast reaction that they were determined to go the extra mile to make sure that we would be satisfied - in fact more than just satisfied - with the service we will experience going forward. Glitches are bound to happen with any migration and occasionally the causes will be difficult to chase down, but the real sign of great customer service isn't obvious when things go smoothly, it's the reaction when things go off course. That has definitely been 5*.
★★★★★
Tuesday, September 17, 2019
“Look no further than UKFast - it took us a…”
Look no further than UKFast - it took us a while to find them in a sea of hosting solutions, but this company is the best we have ever used. Knowledgeable, organised, quick to respond, understanding... everything a hosting company should be. Good prices, excellent security, fast servers and networks. We moved from an appalling hosting company in Slough (see other review) who had pretensions of being professional, but turned out to be disingenuous and incompetent.
