AppFolio

AppFolio

410 Reviews · Last reviewed on 18 June 2020

What is AppFolio?

AppFolio Property Manager is a powerful cloud-based property management software that allows multifamily and single-family, commercial, student housing, homeowners and condo association, and mixed portfolio property managers to more effectively market, manage and grow their business.

Our online property management software includes complete accounting and property management functionality, including the ability to:
-Provide instant access to reports and statements directly through the Owner Portal
-Post vacancy ads to your website and hundreds of listing sites on the Internet
-Accept online rental applications and leases
-Quickly screen residents
-Streamline dues increases and rent collection online
-Perform mobile inspections
-Communicate with residents through text messages

Serchen Index

80.32
592
Employees
410
Reviews
5,357
Followers
N/A
Likes

AppFolio Key Features

Residential & Student Housing

Commercial

Homeowners & Condo Association

Owner Reports & Statements

Marketing & Leasing Features

Online Applications & Payments

Streamlined Rent Collection

Mobile Inspections

Communication Features

Resident Screenings

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AppFolio Reviews

4.7

Excellent!

410 Reviews

Last reviewed on
18 June 2020

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Friday, June 19, 2020

This company has the worst Customer Service, they reel you in and give you service for the first 30 days and after that your pretty much on your own. you can't reach anyone, they take weeks and sometimes over a month to get back to you. I would NOT recommend this software for that reason alone.

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Sunday, May 10, 2020

We have been with Appfolio for about a year now. The platform and technology is decent, however the customer service is HORRIBLE. I cannot emphasize enough how much they have let us down when we needed them.

For instance (this is just the latest example but there are more), I have been trying to resolve a VERY serious and VERY time sensitive problem for over a month. The problem is that our vacancies are not posting to advertising sites properly...very important stuff. Our leasing season right now feels like we are fighting with both hands tied behind our backs because our listings are not being advertised on the partner sites! I asked them to look into this at the end of March by reaching out to them via their chat feature. I was told that they would look into and get back to me. I got no response and after two weeks I asked for a call with someone so they could see the problem with me on the phone. I spent 20 minutes on a call with Sydney, who seemed to understand the problem at the time. I gave Sydney the benefit of the doubt and waited for her to let me know what was being done. I waited for almost a week and after hearing nothing (again time sensitive problem), I sent her a follow up email. Her reply was that they had contacted Apartments.com about why the ad was not working. Side note, when we spoke we determined that the apartments.com feed was not working because they were switching to a paid model...so there was no reason for anyone to contact them. It is every other site that needed checked into! I became obviously frustrated as it appeared as though no progress had been made in 3 weeks! I emailed Sydney back 2 more times after this and she gave NO RESPONSE. I got back on their chat service (you cannot actually call them) and asked for a manager to call me. I gave them the case # and I was assured that a manager would reach out to let me know why no one has fixed the problem, or at the very least followed up with me to let me know what has been done. It has been 3 days since the chat and NO ONE has reached out to me! It is beyond comprehension. I am not expecting them to tell me that everything is fixed, I am realistic. I do however expect them to do what they say they are going to do, like reach out to me.

It is painfully and regretfully clear that AppFolio does not value their customers. If they did, they would at least follow up with you and let you know what they are doing while they work on a solution. I have been BEGGING them to help me with a problem that is directly tied to providing for my family, and they do not seem to have any sense of urgency.

Early on, before I understood these things, I referred another friend to them and they have treated him with the same lack of concern. I regret that I told him about the service as it has negatively impacted his business too. We regret that we switched to AppFolio and hope that they will see these reviews and make some fundamental changes about how they go about treating their customers. Again, the product is pretty good, but when there is a problem, it is a nightmare.

Nick Lamatrice
Venice Properties

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Monday, May 4, 2020

The integrated package of accounting, property management and marketing was the reason I selected Appfolio. The marketing aspect with Appfolio is almost non-existent. The ability of Appfolio to successfully introduce the marketing information to the online marketing networks is sporadic and limited at best. Multiple times I have had to set up my own marketing information on the Zillow Network because Appfolio's system failed to do so. In the latest incident, I placed a support request to Apfollio and got no response. On the third day after the request was submitted, I utilized the chat support. The representative informed me that if I wanted a resolution that I would have to contact Zillow myself to resolve the Appfolio/Zillow issue. I am unfortunately under contract until next spring.

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Thursday, April 16, 2020

This is not a good fit for smaller companies and their customer support is a joke. I have been waiting for 48 hrs for a response to a support question submitted through their channels. I sure don't want to put my work on hold, for a 3rd day, for a problem, while I wait for a response.

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Sunday, March 15, 2020

This company is so busy with their "Possible" clients that they can't help a new company begin it's work. After 6 weeks of connecting with them and no clear communication, they told us they couldn't work with a growing company.

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Saturday, March 7, 2020

Customer Service is not good at all. They do not get back with you, you call and they tell you that your case has been assigned to someone and that person will call you, they don't. I have emailed them, and called and no help with a situation that has been going on for almost 2 months.

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Monday, March 2, 2020

I have tried to get setup as a customer with Appfolio to no avail, if you do not have min of 50doors that won't consider you NO EXCEPTIONS. I pay the same amount monthly for RENT MANAGER for almost 1 year now, they no min requirements. If you can pay the min $ 250 why won't you want a customer. Who wants to wait until you reach 50 doors to keep switching software, I feel it makes not sense to deny a company to get set up with your company. Rent Manager is very robust but at the same time very complex so you need to call support to figure things out all the time and its hosted on their server so you have to use remote desktop service to access your data. I would prefer the cloud.

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Response from AppFolio:
02 March 2020 at 15:29

Hi Yvette, unfortunately, you do need at least 50 units to be successful with our software. Best of luck to you in your search for new software.

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Tuesday, February 25, 2020

Very user friendly especially for someone new to the software

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Friday, February 21, 2020

I really like that the tenant's can pay on-line. This has saved us many trips to the bank and enables tenant's to pay their rent in a really timely manner.

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Thursday, February 20, 2020

The ease of being to do many things in this one application. The help we are able to get when we have questions and can get things resolved same day.

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Wednesday, February 19, 2020

Detailed daily use and easy to communicate with residents

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Tuesday, February 11, 2020

I love that the softeware is constantly changing from the feedback of property managers. I appreciate that Appfolio listens to us and make changes.

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Thursday, February 6, 2020

Appfolio is very organized and user friendly. It has to be! Tenants need to be able to enter their work orders easily. I need to be able to get these work orders to vendors easily. I also need to be able to see at a glance where each work order is in the process.

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Wednesday, February 5, 2020

This software is easy to use and the customer service with appfolio is great!

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Tuesday, January 28, 2020

How extremely user friendly it is. Training anyone new is a breeze. And if for some reason you need additional support, the support center with the step by step articles and videos offer great back up support.

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Wednesday, January 22, 2020

The product is essential to running business smoothly in property management. Everyone, including, including myself is able to use this program and must use this everyday on cell phone or on computer.

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Wednesday, January 22, 2020

My partner, at the time we switched, liked that it was cloud based. I was skeptical. She was right . We no longer have to worry about losing our info when we have to replace a computer. It is accessible from anywhere.

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Tuesday, January 21, 2020

I love the search bar and how easy it is to find ANYTHING you need. Appfolio is very user-friendly. I love how easy it is to not have to backtrack and update a report instead of starting at the beginning again.

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Wednesday, January 15, 2020

Ease in client management.... Notes, payments, deposits and maintenance

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Wednesday, January 8, 2020

Keeps track of tenant payments, work orders, notes and texts. Love that tenants can submit their own work orders with pictures.

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Tuesday, January 7, 2020

I like that they continue to increase capabilities and adding new features. Over the 10 yrs I have been using it it has been a huge benefit to my business.

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Tuesday, January 7, 2020

Mobility - Being able to access all the same information on the go as I would if I was in my office is huge.
Ease of use - One of the easiest software's for property management to learn to use and train others to use.
Continued Improvements - AppFolio is great at updating and changing the software to meet the needs of its customers.

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Monday, January 6, 2020

It's ease of navigation. Very user friendly. Updates.

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Friday, January 3, 2020

I really enjoy how easy it is to pay the rent on this software as opposed to other renters where you have to send a check in. I also like how my lease, maintenance requests, and rent payments are all on the same platform.

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Thursday, December 26, 2019

This program has done absolutely everything we have needed it to do. Most companies have 2 or more programs they use for there day to day operations. We have managed to do ours with just one Appfolio It handles our billing, monthly statements, work-orders, and a long list of other things as well.

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Friday, December 20, 2019

First and foremost, the value of the product. You get everything you need for cheaper than most of the other products out there. For my company, we transitioned from Buildium to AppFolio and instantly reaped the rewards. AppFolio provided us with an inexpensive company website, a quick and easy tool to post our vacancies to multiple websites, and great assistance during set-up.

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Thursday, December 19, 2019

The software is a very easy to understand, logical accounting system that everyone can understand. Easy to create budgets, manage the rental and keep finances in check.

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Thursday, December 19, 2019

It is a user friendly program and easy to manage for accountants, maintenance techs, property managers, etc. There are always updates improving this already fantastic product!

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Thursday, December 19, 2019

The system is easy to use and the system is always being improved with new features. Also, customer service is great!

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Thursday, December 19, 2019

What I love about Appfolio is that it is a complete software, very practical and easy to use.
Also the impressive thing is that they are constantly working to improve.

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Wednesday, December 18, 2019

How fast and easy it is to use. Love that it is accessible by cell phone also.

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Wednesday, December 18, 2019

Helps keep track of ending leases, easy posting of payments,

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Tuesday, December 17, 2019

I like the modern touches, the ability to text/email practically anyone and keep the records in a single location. Very helpful when keeping track of communications in a busy office.

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Tuesday, December 17, 2019

Appfolio is so easy to use, both for us as managers and for homeowners using the portal. Appfolio has spent a great deal of time figuring out which features are the most beneficial and perfecting those features.

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Monday, December 16, 2019

At months end it will tell me if we are balanced or not...I LOVE THAT.

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Sunday, December 15, 2019

Navigation is easy although sometimes it is hard to find what I need, but learning curve is short.

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Friday, December 13, 2019

I have everything available online, anytime. Whether at the office, home or on the road with the mobile app.

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Friday, December 13, 2019

User friendly and very easy to research and run reports

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Friday, December 13, 2019

#NAME?

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Friday, December 13, 2019

The features on appfolio is great. It is very easy to use.

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Friday, December 13, 2019

For the first time since becoming a Property Manager in 1996, I have consistently been able to collect all due Rents, Late Fees, Tenant Reimbursements for Services, and Application Fees. I have had a zero balance due at the end of every month all because of the ease of using AppFolio. My tenants love the fact that they can pay on line anytime of day or night, check their balances and are able to communicate effectively regarding any maintenance needs.

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Friday, December 13, 2019

I have worked with many soft wares and this is one of the best user friendly I have ever used.
It is fast, efficient, and is all in one. Everything I need for keeping up with work orders, tenants info, and home owners. It is the greatest!!

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Friday, December 13, 2019

ease of use, able to conference call with reps.

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Wednesday, December 11, 2019

From using AppFolio before it was "New York Ready" to now has really been a game changer for our company! The functionality, stability and tracking of every entry is unprecedented. You can navigate through AppFolio with ease and track all maintenance requests, work orders, accounting and much more! As we continue to use AppFolio, the updates and new features are always very, very useful.

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Wednesday, December 11, 2019

This is the best property management software out there, it's user friendly and visually attractive.
In it's simplicity it makes complicated processes a breeze.

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Tuesday, December 10, 2019

I love using AppFolio because starting the process of completing paperwork for new tenants is streamlined. When I have roommates or a couple moving into the apartment, the system will group their applicaitions together. Once the tenants are approved, the system takes us through a move in flow where the lease is sent out and the tenant pays the security deposit and rent online. It is easy for me and the new tenant. I also like that every tenant I have now pays online where I never have to process a check or money order, so collecting rent each month is easy. It is a great system to use.

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Tuesday, December 10, 2019

I live the ease of use, the constant evolvement of the process. The automation on bill entry is awesome.

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Tuesday, December 10, 2019

Easy to use for users of all skill and job levels. Makes tracking Receivables and Payables very simple. Constantly being updated and enhanced with new features at no new cost (some do cost but the majority are free updates) Customer support is always quick to help and respond. I feel like I get the same support agent 95% of the time, which makes it feel comfortable and like a working relationship rather than some random customer support person every time.

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Tuesday, December 10, 2019

User friendly and integrates nicely. A lot of features to use that make it easy to track payables and receivables, as well as work orders.

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Tuesday, December 10, 2019

It pulls everything together. Marketing, leasing, collections, work orders, and reports all supported with this software.

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Tuesday, December 10, 2019

Customer Support is excellent. Search engine is amazing!!

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Tuesday, December 10, 2019

Easy to use, such as; Running applications, credit reports, adding photos into property pages, PDFs, rental information. Checking out keys to tenants, storing vendor information.
Appfolio makes it so easy to manage rental properties.

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Tuesday, December 10, 2019

Without this software I can't imagine doing this job! I was fortunate to start this in this industry with AppFolio.

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Tuesday, December 10, 2019

The ease of using/training it. I am not one for change, but ultimately the change is to better the system.

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Tuesday, December 10, 2019

Appfolio is user friendly and easily a self taught system. The Tenant and Owner Portals are fantastic, Tenants can pay rent online, Owners can send us fund contributions. Funds are received immediately.

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Tuesday, December 10, 2019

It has changed our company's business. Won't be able to do without this software. So many good features. It is amazing and I don't want our competitors to use this bc this software will make every one using it extremely successful. Excellent

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Friday, October 4, 2019

This program is constantly upgrading and making new items to help make our life easier and quicker to do things. I am sure there is still a lot that I don't use on this program that would benefit me and my company.

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Thursday, October 3, 2019

I love that this software encompasses every facet of property management and that it is continually updating and changing to fit the current needs of the users. The customer service department is top notch is responds quickly to my needs.

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Thursday, October 3, 2019

Very user friendly. Easy to train new employees . Easy to show residents how to access their portal information

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Thursday, October 3, 2019

The software is easy to use. The support is awesome! AppFolio listens to customers' needs and implements changes and new software options to help them run their business more effectively.

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Thursday, October 3, 2019

I like most about this software that it is so user friendly and that the users can submit their opinions on improvements.

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Thursday, October 3, 2019

Easy, and love the new features that enhance our capabilities.

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Thursday, October 3, 2019

Ease of use and customer support- It is versatile and I use it for rentals and HOA

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Thursday, October 3, 2019

IT IS SO USER FRIENDLY- I LIKE BEING ABLE TO MANAGE MY BUSINESS FROM THE OFFICE- OR FROM MY CELL PHONE.

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Thursday, October 3, 2019

Transitioning to AF has saved us at least 30% in our time in doing the same thing we have been doing in Yardi. The capability of online rent payments has the tenants do the job for you. The capability to pay bills through ACH has eliminated the need of having to cut checks, mail them, having to put stop payment on lost checks, not talking about how much faster the bill payment process has become. We are happier, renters are happier, and vendors are happier. The capability of monthly financial reports being electronically provided to Owners in their own portal has made our clients more satisfied. The capability of attaching everything directly into the software has made it possible for us to go 99% paperless, no more buying paper, no more file cabinets, no more time spent on filing. All of the above and much more has allowed me as the Finance Manager to close the month at 2 weeks earlier than I used to.

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Thursday, October 3, 2019

Support is great!! They call me back quickly and fix my mistakes!

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Thursday, October 3, 2019

I like that it makes everything more convenient. Our tenants can pay their rent online, sign paperwork, and submit work orders. It saves everyone time and paper.

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Thursday, October 3, 2019

There are so many features. The capabilities are truly endless.

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Thursday, October 3, 2019

Easy to use on items that have not been changed.

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Thursday, October 3, 2019

This service allows for a wide variety of property management tasks to be completed all from one app or online dashboard. From maintenance requests to sharing important documents, tenants are always in the know and have direct access to the leasing company. The maintenance request section is very easy to use and makes it much better on both sides as they are organized very well for viewing by maintenance personnel.

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Thursday, October 3, 2019

That it is web base. I can be anywhere and get into my accounts. I have be using this system for over 6years.

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Thursday, October 3, 2019

I like that Appfolio is constantly inovative and changing the software to meet our ever changing needs.

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Thursday, October 3, 2019

I liked the ease of use and especially like the tenant/homeowner portal. This feature saves the staff a lot of time. Less phone calls from homeowners & tenants asking if they are up-to-date with monthly payments or reporting maintenance issues.

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Thursday, October 3, 2019

Appfolio is easy to use, the software is easy to navigate and they are always coming out with new helpful features

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Thursday, October 3, 2019

ease of use/portability - you can do pretty much anything from anywhere/reports/automation/electronic transactions

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Thursday, October 3, 2019

It's robust yet easy to use, dependable, constantly evolving, their developers listen to their customer's needs and if possible delivers, issues are handled quickly by their web based customer service team, and it's affordable.

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Thursday, October 3, 2019

I am a CPA and have a Masters Degree in Management Information Systems. I've used AppFolio for 15 months and was instrumental in the selection and implementation process. This software company excels in customer service and software ease of use. Many of the functions are intuitive and those that require a learning tool, AppFolio has live training sessions and training videos. When support is needed, I have yet to have a bad experience with them. The staff is very knowledgeable and listen to what your issue is. They are improving the software periodically. Most current feature I have seen is their software will read an invoice and try to place the correct data in the correct field. The more you use it, the smarter it gets.

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Thursday, October 3, 2019

Appfolio has ever feature you could imagine and they are CONSTANTLY listening to users and adding more features. If Appfolio was down for ever a day, I don't know if our company could function.

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Tuesday, October 1, 2019

I found a NEW LOW. I was attempting to call this company to learn about their software. Getting past the receptionist proved nearly impossible. She kept me on the line for 15 minutes putting me on hold and asking irrelevant questions before I got put through to an "account executive". After just a couple of minutes, it was discovered that this "executive" could not answer my questions and would have to call me back with answers the following day. When he called back the next day he insisted on asking me personal and private questions that had nothing to do with me buying his product. I told him that his questions were inappropriate and could we just set up a demonstration for his software. He said he would not do that unless I answered his questions. Really? I opted to end the conversation there and find another company. I figured that if I cannot get past the initial meet and greet calls, then I certainly could not work with such poorly trained people and poorly run company. I quickly realized why they have so many 1 star ratings. This was a first for me and as I said - A NEW LOW.

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Tuesday, October 1, 2019

Not only was AppFolio very complete when I switched to it in 2013 they constantly add new features! And! They listen to the users to implement the ideas that they suggest.

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Tuesday, October 1, 2019

Ease of use and easy to learn for most tasks.

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Monday, September 30, 2019

The capability of running variou reports and and different formats they can be saved in.

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Monday, September 30, 2019

The all in one aspect and the accessibility for our clients through online and app formats.

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Saturday, September 28, 2019

This company has made great strides to create software that is fully automated. I can virtually work from just about anywhere and do most any functions include payables. I have been with the company since 2013 and have seen them software progress to comprehensive software company I highly recommend it if you are a small business.

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Friday, September 27, 2019

I love that you can work on multiple properties at the same time. It is super easy and user friendly!

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Friday, September 27, 2019

Appfolio has saved us a tremendous amount of time in our monthly tasks. It puts our financials at our fingertips. And it allows us to share the financials with the people we need to very easily. The system for scheduling and paying vendors is very easy and wonderful to have integrated into the recordkeeping for the units. The various functions used with renting new properties renting properties to new tenants is great to work with. The system for communicating with tenants once they are in his real great. From maintenance request to being able to contact the entire buildings tenant is really easy and leaves a good record. I'm the one who writes our leases and amendments. I really like the way the system works for that. Overall we are very happy working with the system

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Friday, September 27, 2019

I have been very pleased from the start up of with AppFolio. Staff have always been helpful, professional, and work hard to solve any issues. They listen to the clients and are constantly upgrading the programs to meet our needs.

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Friday, September 27, 2019

It's very user-friendly and is consistent with how things work. Feedback is monitored and changes are made according to demand. My company uses this software across multiple sites daily with no complaints. I love being able to text the residents.

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Friday, September 27, 2019

It allows me to assemble data into reports effortlessly and quickly and allows me to find info quickly. It is the most important and successful business decisions I have ever made.

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Friday, September 27, 2019

It makes keeping up with each and every property really easy. As long as the individual property managers are using the system properly, admin can easily see what the status is.

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Friday, September 27, 2019

Appfolio is very user friendly. There are many features which I was not able to use with our other software.

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Friday, September 27, 2019

I love the ease of use. I really like the dashboard feature so that all my work can be seen on one screen.

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Friday, September 27, 2019

The ability to use across multiple devices

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Thursday, September 26, 2019

THAT MAKES OUR JOB EASIER AND YOU WORK EVERY DAY TO IMPROVE THE SYSTEM

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Wednesday, September 25, 2019

When I started using Appfolio 3 years ago, I found it easy to use and was able to offer suggestions on ways to improve the software for my company's benefit. These ongoing improvements have helped me manage my property better and with more detail. At this point, I am excited about what's new every time it pops up. Some of the implementations are simple, some more complicated but almost always very useful to me and the rest of my property management company.

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Wednesday, September 25, 2019

Appfolio is a User friendly, highly intuitive software program for the Property management Industry. Having used another major program previously, I can say that Appfolio has addressed a variety of shortcomings of the other program and has done so with a eye to Customer use and clear understanding. The customer service/ tech help/ problem solving- we consistently receive far surpasses our previous program as well as that of customer service outside our industry that I have worked with. I so appreciate the constant refining of Appfolio's program areas- much of which comes via customer requests and reviews. I can heartily recommend Appfolio to any size property management office.

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Tuesday, September 24, 2019

What I like most about this software is 1. ease of use. 2. constant updates or changes that improve use for both property managers and tenants. Often these updates are based off of suggestions of users where other users get to vote on.

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Tuesday, September 24, 2019

I love that they are constantly improving their program using real input from the users. I also like the overall ease of use of Appfolio.

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Tuesday, September 24, 2019

User friendly, available functions, property management done in one program!

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Tuesday, September 24, 2019

Very simple to use and understand the lay out of AppFolio

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Tuesday, September 24, 2019

great program with lots of options, does everything we could ask for

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Tuesday, September 24, 2019

This software keeps me organized and on top of managing a large inventory of properties and clients. -It has a strong financial reporting side that encompasses everything necessary to operate and deliver to owners as well as tenants. -We receive great feedback from the tenants as this software provides a very seamless experience from application process all the way through move outs. -User friendly, easy to navigate. -Reports to Experian credit bureau and now RentBureau. -I also love that on the property page, tenant page, owner page we can add activity reminders. -The options of reports are great and the customization of them are endless. -Owners, tenants, vendors all have portals to work in giving them access to their information/accounts. -AppFolio is always working to improve features and add new services that could benefit property management companies. -Newer feature is an app for tenants to use to pay online and schedule maintenance. Love it! Many pros. You won't be disappointed.

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Tuesday, September 24, 2019

I appreciate and could not run my company without your help, your website and software. Using your site has helped me organize and better able to manage my clients and tenants. I also appreciate the accounting and how specific it can be, or it can be more simplistic for clients who are not as sophisticated in using some of the more advance features of the site. Over all, developers at Appfolio seem to spend a lot of time with the evolution of the site constantly, and it shows.

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Tuesday, September 24, 2019

I switched from Buildium to Appfolio 5 years ago and have not had any regrets. It is very robust and Appfolio is always updating the system

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Tuesday, September 24, 2019

I love how easy it is to advertise our vacancies. Then the interested parties can schedule viewings and apply for the property right from our web site. Once we select a tenant, we can transfer all of their information from their application over to make them our active tenant with the click of a button. I love how easy it is for tenants to pay their rent online or at pay stations and it goes directly into our bank account and calculates the management fees.

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Tuesday, September 24, 2019

I manage so many homes. Without appfolio there is no way I could manage 130 homes in my own with my assistants. It keeps us inline

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Tuesday, September 24, 2019

One stop shop for tenant information and invoicing

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Tuesday, September 24, 2019

I purchased this program in 2011. The program offers all aspects of property management and is easy and convenient from beginners to experienced agents. I can operate my business sitting in the sun at the lake - just as well as sitting behind my desk. I have referred this program to several new companies!

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Tuesday, September 24, 2019

It is very user friendly. I like that it is always evolving. The support has been great.

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Tuesday, September 24, 2019

The many features. Can upload many photos. Can text and email vendors, tenants and owners through the software. Every aspect in property management is covered using the software from application to collections. We received money recently from the collection company. Awesome!

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Tuesday, September 24, 2019

Love the ease of use, the convenience of texting and emailing form the program. The invoice and maintenance tracker really help keep me on top of repairs for our owners.

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Tuesday, September 24, 2019

It makes my job much more efficient! Recently switched from rent Manager, Appfolio is so much more efficient. I would not hesitate to recommend this software!

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Tuesday, September 24, 2019

Very easy to learn and use this program.

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Tuesday, September 24, 2019

Very Efficient for Property Management Processes

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Tuesday, September 24, 2019

Access Help Center; GL Account Codes.

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Tuesday, September 24, 2019

Ease of use. Very user friendly. Not complicated. Integrated operation. World wide availability.

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Tuesday, September 24, 2019

cloud based master search function often see new feature upgrades introductions

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Monday, September 23, 2019

The software is very intuitive and user friendly

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Friday, September 20, 2019

Our team loves the flexibility and ease of use. We also very much appreciate the ongoing changes and tweaks the AF teams makes to the software. They are constantly trying to improve it.

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Friday, September 20, 2019

Flow of application to lease to tenant management Online payment system Text customer through software function

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Friday, September 20, 2019

The user interface is very easy to navigate

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Friday, September 20, 2019

This is a toss up between ease of use and the great staff at Appfolio. Appfolio is quick to assist you with problems you might be having and they are always making improvements to the software.

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Friday, September 20, 2019

This software makes our daily work so much easier. It allows us to stay very organized.

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Friday, September 20, 2019

It's easy to use

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Thursday, September 19, 2019

all the reports easily assailable, looking up information and inputting bills is very convenient.

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Thursday, September 19, 2019

very easy to use, and had many already made reports

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Thursday, September 19, 2019

This property management software is easy to use and user friendly for both manager and tenant. Easy to store notes, files, and data all in one place easily accessed by anyone on our team. One stop shopping.

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Thursday, September 19, 2019

Ease of use and user interface. The ability to directly and simply customize reports helps provide each of our clients with the information they want, the way they want it.

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Thursday, September 19, 2019

It flows well for our use. It has features we use daily.

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Thursday, September 19, 2019

The overall flow of the system from application, to move-in, to month to month operations is very complete. Rent receiving and recording is payments to the landlord are much quicker than our previous ledger system. This has taken the money handling out of the hands of the leasing agents and placed checks and balances on who and how the funds are moved or paid. All correspondance can be tracked via emails and texts between tenant and agent. Very easy to follow a discussion after the fact and see where and how things get changed in the conversation.

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Thursday, September 19, 2019

Great database for property management; has everything we need to manage a residential apartment complex. Allows residents to pay online for free, submit work orders, & sign paperless leases. AppFolio is always adding & improving new features.

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Thursday, September 19, 2019

The ease of use, the help topics, and the ACH payment functions.

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Thursday, September 19, 2019

Ease of use. They are always updating and improving the software.

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Thursday, September 19, 2019

Appfolio allows us to not only manage accounting, but makes work orders easy to track, keeps us on task and helps make sure that things don't fall through the cracks. Bill paying is simple and tracking tenant communications is easy too.

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Thursday, September 19, 2019

Everything is kept in one place and all the flows are intuitive and easy to use. This software is significantly more functional than any other property management software i've used.

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Thursday, September 19, 2019

User Friendly. Good reports to see various financials and figures.

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Thursday, September 19, 2019

User-friendly, it meets our needs, efficient reports

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Thursday, September 19, 2019

The most important feature is that the software streamlines my business making me highly efficient at managing all the various day to day tasks. Also enjoy the constant improvements meeting mage to the product.

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Thursday, September 19, 2019

Its very easy, clean lay out and contains all the needs all in one

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Thursday, September 19, 2019

Very user friendly and easy to navigate!

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Thursday, September 19, 2019

As someone who was new the property management industry when I came onboard a year and a half ago, I found AppFolio very easy to learn and navigate. The training resources were and continue to be extremely helpful. The support response with questions / concerns is absolutely a 10/10.

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Thursday, September 19, 2019

I like the ease of use, the fact that there is a working app that I use every day.

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Thursday, September 19, 2019

Appfolio is user friendly. Love the search engine. Makes it easy to locate what I need, it be a tenant, check, owner, etc. I also like that it is constantly being improved. I like that the Appfolio team takes our suggestions on features to add or change within the system. Their support staff is always professional and courteous. They are knowledgeable of the system and are always willing to further explain how they resolved the issue. The live chat is a lifesaver for minor issues . Overall, this software is great!

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Thursday, September 19, 2019

This software is incredibly user friendly and is constantly being updated in great ways to make it even more so. Everything is so intuitive that even when there is something new to do, etc I find it very easy to walk myself through it. I've been using this software for 7 years I think and it just gets better all the time.

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Thursday, September 19, 2019

The best thing about the system when we selected it was that it is cloud based and allows us access to our database anywhere. Since then it is the continued improvement of the system. It is an all in one for property managers.

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Tuesday, September 17, 2019

User friendly and great customer service with ease of getting minor items customized/developed to fulfill your specific needs

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Tuesday, September 17, 2019

easy to upload and download data, very easy to navigate, ease to access needed reports...etc

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Tuesday, September 17, 2019

It has really streamlined our property management process. We like the owner portal and the capability for tenants to pay online and to make direct deposits.

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Tuesday, September 17, 2019

The ease of using the accounting side of it and the many features.

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Sunday, September 15, 2019

With a real estate side business, I'm able to do all of the necessary management of my properties from a simple app. Helps me connect with tenants, vendors, and business partners all in one. Saves me a lot of time from what used to be a grueling process. Great customer support team as well.

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Friday, September 13, 2019

It's right to the point and easy to use

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Thursday, September 12, 2019

I like that it is pretty functional and easy to navigate through.

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Thursday, September 12, 2019

I can't imagine managing rental properties without a management software. I use AppFolio every day to look up tenant, property, and owner information and take notes; enter and pay bills; communicate with tenants, owners, and vendors, and more.

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Thursday, September 12, 2019

They are always changing things to make it easier and more user friendly. Customer service is great too, they will call and walk you through the steps to show you how to do things that you might not know how to do.

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Thursday, September 12, 2019

The convenience of entering information in one place is like nothing else I've used in the past.

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Tuesday, August 27, 2019

"Experience with appfolio" . What do you like best? I like being able to engage with tenants using the texting app built into appfolio What do you dislike . I dislike the updated design. The app version is hard to use versus using it online. What problems are you solving with the product? What benefits have you realized? Solving have to use more than one app to get multiple things done. We can engage with tenants, create reports, work orders, upload leases and etc all in one app.

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Tuesday, August 13, 2019

Pros: How comprehensive the program is. AppFolio was more detailed and offered a more professional final product. Cons: Only lately with changes in Texas law are we experiencing problems with the program flexibility Overall: I am very pleased as this program brings together the information I need with the push of a few buttons. It also provides easy to read reports that are very detailed for the owners.

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Wednesday, August 7, 2019

Pros: Updates Work Order Report Able to look at everything at a glance and detailed Cons: Owner Statements work order estimates not holding funds properly when an owner has more than 1 property Re-occurring work orders

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Tuesday, July 30, 2019

Pros: I love AppFolio, it does everything all together in one place, no need to have multiple programs because AppFolio has everything you need to be organized and professional. You can basically go paperless using this software. It is very easy to learn, there is self help that walks you through things if you forget or need to learn how to do something. They are always adding new things and making AppFolio better. Our company is actually one of there testers so we get the new updates to try before they are even released. AppFolio takes you through the leasing process from start to finish and takes care of everything in between. Your company can upload all the forms you could possibly need as templates (applications, leases, notices, letters, renewals, terminations and you can also make your own letters to add as templates.) All forms auto populate and give you the ability to edit as needed to fit the tenant(s) you are sending to. Everything between you and the tenant can be completed online such as applications, leases, changes in terms, addendums, lease assumptions and more. Tenants and managers are able to sign forms digitally which is great. When everyone has completed signing it automatically send a copy of the signed document to each resident and the property manager. Rent can be paid online, maintenance requests are done online. Keeps all your records in one place. I have never used a better software product and I have been in this business for 22 years. Cons: This is a hard one because AppFolio since it started has listened to its users and just about everything we've asked for to make our jobs more efficient and easier they have made happen. There is literally one thing that comes to mind that I wish was different. When you print something from AppFolio you click to print to PDF then it opens a PDF copy of what you are trying to print, then on the PDF you go to file, print, then your printer opens up and you hit print again. to me its a lot of steps just to print something. But if you look at all the pros in this software having to click 4 times to print something is really nothing! (me being lazy or in a hurry) Who knows, one of these days I might come to work and they'll have changed it and it will print with one click! Overall: I have had nothing but a great experience with AppFolio. I love the fact that it does everything and that it gets better every single week. I love the functionality of it, that you can send text messages to your residents and get immediate responses back probably 90% of the time, I love the fact that it auto populates all you forms for you. I love that most tenants pay rent online so there are hardly any checks to deposit each month. we can send group messages to an entire unit at the same time either via email or text message. I have never felt lost and there is nothing that I cant figure out how to do on my own. The help section is amazing and there is also a forum where you can also get help from other users. I am so glad my company started using AppFolio. There is so much more that I could tell you about that AppFolio does, be glad there is a limit on how much information I can give you!! It is really great software hands down.

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Thursday, July 25, 2019

Pros: The office point was reasonable for usage and it sooner a lot if the issues it office was having at the time. We needed an online portal for payments and maintenance requests to stay better organized. The software also helped our tenants get their payment history and what free we're accessed for various services provided. It really helped the efficiency of the office in keeping pertinent tenant information all in one place and not scattered in everyone's individual email boxes. Cons: From my experience in the set-up process, it did take some time, especially not having such a system to switch from. I'm sure if we had a similar one prior, the prices would have been much easier.

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Thursday, July 18, 2019

Pros: It is very easy to use, with the layout being so user friendly. It also keeps a very nice organization of payment made and received, with properties, tenants, and vendors having a very easy setup for your property management needs. Cons: The bank check setup could use refinement, as for all of the checks our team had to make custom templates to print check properly. Also, saving an invoice to a payment only shows on bill page. To show the same pdf saved on payment page the invoice needs to be saved again.

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Friday, July 12, 2019

Pros: I love how much you are able to do and keep organized. As a property manager that handles customer relations and accounting this keeps it very organized! Cons: Customer service sometimes make mores problems with our accounting team - which comes back on us. Sometimes they seem like they are winging" issues . Overall: It has been great!

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Tuesday, July 9, 2019

Comments: Overall experience has been great aside from the length of time it takes to make any changes to accounts etc. It should feel and look more like a live report while you are on it . Pros: I recommended this to a property manager and also installed it. We found that it was simple and easy yet you could do so much with this software. Renters can pay their rent, keep track of payments, print, customize reports and property managers can also track and manage reports for multiple tenants. Al of the reporting can also be shared with outside vendors. This was and is the perfect software for property managers that are on a smaller, not a huge commercial scale. with high volume properties. One of the best things about this software is that there is a capability to screen prospective tenants, you can also text a tenant right through the software and do so much more. The value and services cater to both the landlord/property manager and the tenant. Cons: Quite a bit of logging in and out to verify a change has actually been completed or made. It doesn't automatically change while you are on the actual page where you made the initial change.

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Monday, July 1, 2019

Comments: I'll be more willing to refer AppFolio once the bookeeping part of it is cleaner. Pros: I like how everything is in one place- property management, bookkeeping, maintenance- it's a brilliant design . Cons: The bookkeeping aspect is still a nightmare and needs software engineers with a BOOKEEPING mind to improve its use.

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Friday, June 28, 2019

Comments: You save a lot of time since all your files are loaded to the Appfolio Portal Appfolio is multi functional and multi task . Pros: everything is there in one place,easy to use . Cons: When having issues I will like to have a better help from appfolio to resolve them

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Friday, June 28, 2019

Comments: Overall it's a decent experience that with a few tweaks could be a great one. Pros: Most options are easy to navigate to, layout is pretty good as well. Cons: No dark mode, really harsh on the eyes with the bright colors. Speed can sometimes be an issue as well.

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Tuesday, June 25, 2019

We received multiple calls from this company. I told them we were very happy with our current system and asked them not to call again. I asked the guy not to call back and he got very rude and kept asking me over and over why. Why? Because of your very rude obnoxious sales people! We will never consider your company! This guy from 865-338-5374 ruined it for us and will continue to do so with his attitude!

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Thursday, June 13, 2019

Comments: I love the option to personalize to find the business needs. Pros: The option to make recommendations based on current needs. Also, the option to chat with a representative. Cons: It is a simple software. It is not a complex system.

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Tuesday, June 11, 2019

Comments: thumbs up Pros: the functionality. It's pretty much full suit for pM software . Cons: nothing comes to mind.

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Thursday, June 6, 2019

Comments: Overall I love this software. Appfolio always seems to be adapting and making my life easier. I only ask a simpler way to reduce the number of emails we all get from Guest cards and a smoother way to communicate if applications have been worked on. Pros: Easy access and easy to learn. Tenants, owners, and staff are able to learn very quickly using Appfolio. Thank you for that. Cons: Guest cards- The number of emails I get about guest cards. I have removed my email and unposted/posted the unit but I feel I still get them. There has to be a way so that none of the staff receives them. A check I can mark off in my settings. Rental applications- I would like more options than approved, denied, decision pending, canceled, or converting. I need an option between decision pending and approved or a status that says new application.

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Saturday, June 1, 2019

Comments: I work with property owners to get the properties ready to market, and then also answer phone calls and help out tenants, vendors, owners, and whoever else needs help. Pros: This software is packed with features and information, and at the same time, very easy to navigate. Cons: The software is very good at tracking communication for all parties involved. The property information is a bit more free form, so it is up to you how to manage that to make sure property information includes everything you want

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Tuesday, May 28, 2019

Pros: We have been using AppFolio for five years now. In that time, the features and adaptability of the software have increased significantly. When adopted the software, it really wasn't really geared toward commercial properties or owners associations. Since that time, they have really made it a great solution for us in those segments of the property management profession. They listen. They make changes/additions to the features based on feedback from the users. They can't satisfy every individual firm's specific method of handling an issue, but they really pay attention to providing a feature for the vast majority of users. One amazing feature they added was at a customer conference. At the beginning of the conference, they took a poll of what one feature would the users like. The overwhelming majority selected a calendaring feature. The initial roll out of that feature was released by the end of the two day conference. Since then, the calendar feature has become very robust and a great management tool. Back-up issues are no longer a worry. Cons: Nothing so far. Another Pro: Another example occurred shortly after the first conference I attended. I was sitting at one of the outstanding mixers. A gentleman sat down next to me, said that he was with AppFolio. He asked if I had any suggestions as a new user. I said that as a data entry convenience (I'm an old programmer from the '60s), I was all about reducing keystrokes. I mentioned that it would be nice if you were in a date field that you could change the date by tapping the or - keys. Turns out that he is one of the leaders of the firm, and the feature was activated in most date fields by the end of the week. Overall: This software has made our lives easier, and more productive. I have been able to send funds to a client who needed them desperately from the deck of a cruise ship. We are all very happy with our choice of AppFolio.

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Tuesday, May 28, 2019

Pros: The software streamlines our entire operation and it continues to get better every year! Cons: I would like to see a move in and move out inspection functionality that ties photos and conditions right into the online lease signing.

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Thursday, May 23, 2019

Appflio is not an accounting system, it is a trust account only. Terrible customer service,the worst I have ever dealt with.

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Thursday, May 23, 2019

Pros: This software is very easy to learn and to use on a daily basis for most aspects of my job. Cons: Not every business runs the same - customizable fields to insert into reports or letters would make my business more personalized. Overall: Being able to share up to the minute information with all employees, owners and residents has been fantastic. Whenever I have had a question for Appfolio, the Support Team has been very responsive and professional.

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Wednesday, May 22, 2019

Comments: Our property management company decided to use AppFolio when we brought all of our bookkeeping in house, taking it from a 3rd party bookkeeping company. At first, we were just looking for bookkeeping software, and AppFolio fit the bill in a reasonably priced package. We soon came to realize how many more features there were with AppFolio, at no additional cost, and how we can streamline much of our leasing process to save time and eliminate typos and duplication of effort. And we came to find out how AppFolio listens to its user and improves its product - "What's New" item pop up weekly or more often! We've made several suggestions ourselves, and now they're part of AppFolio functionality! We consider AppFolio our partner in helping us serve our investors and our tenants. Pros: There are several things that I like about this software. I think the top of my list is that there is so much functionality related to apartment leasing/management that is all integrated - basic general ledger accounting, tenant accounts receivable, screening applicants, online leasing, attachment of invoices, statements, agreements, etc to appropriate pages in AppFolio, vendor payments, owner payments, 1099's, financial reporting, etc, and on top of that, it's an online platform available from any computer or mobile device, live and up-to-date for all users. Cons: Currently my biggest frustration is RUBS for utilities. The feature is set up in such a manner that we are unable to use it because it allocates costs to anything considered a "unit" which for us includes non-residents who lease a parking space. I have made sure that top management and the development team at AppFolio are aware of this flaw in the functionality of this feature, so I'm hopeful there will be a resolution.

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Wednesday, May 22, 2019

"Excellent "What do you like best? Its a tool that helps property manager run a clean and transparent business What do you dislike? I have no complains except for pricing, What problems are you solving with the product? What benefits have you realized? Clean Accounting, transparent work order process

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Tuesday, May 21, 2019

Comments: We work with a lot of mom & pop property owners and they are always blown away by the monthly owner statements we send. It is so easy on our end to compile their packet but to them, its sophisticated, and organized. It builds trust with our owners which makes our jobs easier! Pros: How easy it is to learn how to use Appfolio. While the basics are pretty much self explanatory, there are tutorials, videos and a full support team to guide you through the more complex functions of Appfolio. I also love how we can keep everything all in one place, i.e. our resident information, vendor contacts, maintenance requests, property inspections, invoicing, etc. I used to have 4-5 different softwares between all of the above and it's much more efficient having everything in one user friendly place. Cons: Honestly, there's nothing to dislike. The functions not yet available in Appfolio are most likely already in progress to be developed because of the "Suggestion Box" where other users can vote on ideas. What I'm looking forward to most is Appfolio being able to pro-rate rent amounts when a lease renewal starts and ends mid-month as well as more detailed activity reminders on the maintenance side.

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Tuesday, May 21, 2019

Pros: My favorite aspect of AppFolio is how great their customer support is. My company has a lot of questions for them and they always answer each question with cheer in their voice. Furthermore, they do their best to educate as opposed to quickly fixing our problems which I really appreciate. Cons: Some features in this software are a little clunky, such as the feature for sending mail. All in all the complaints I have about AppFolio are heavily outweighed by the positive aspects of the software.

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Tuesday, May 21, 2019

Comments: Overall I love it and have had great experiences with your team in building our processes these last 2 1/2 years. Pros: Documented communication with residents, online leasing and resident portal, forced place insurance, marketing platform, workflows, dashboard, almost everything . Cons: The consistency in where information is pulled, example the phone number on the marketing flyer . Not being able to format the flyers, RUBS is to be built out to have more options.

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Tuesday, May 21, 2019

Comments: We had a very rough start when we moved our 210 properties and 1600 doors over, but we have worked through most of the issues. Pros: I like having everything in one place and not having to search different software programs . Cons: LEAST Favorite Software Issues Invoicing with a mark up Not having a vendor portal where they can only access their work orders Letters - Not having folders and being able to organize letters and notices

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Tuesday, May 21, 2019

Comments: We are much better and much more efficient at doing our jobs! And they keep improving it! Pros: Comprehensive and easy to use. Great support! Cons: What I like least about this software is that it can't read my mind.

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Thursday, May 16, 2019

"Seamless management software " What do you like best? Appfolio seamlessly combines all facets of the property management business into one package What do you dislike? The software is not as strong for commercial management . Recommendations to others considering the product: Highly recommended . What problems are you solving with the product? What benefits have you realized? Improvement in tenant and owner communications especially with maintenance repairs. Accounting marketing management

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Thursday, May 16, 2019

"Love this program!" What do you like best? Seriously, everything! We love receiving payments, making deposits, creating work orders (and receiving them from our tenants through their online portals). This is also a great software for storing all of our documents to each tenants account, which can be accessed online. It gives us the peace of mind knowing if something ever happened to our paper copies of different documents, we have them uploaded to AppFolio. What do you dislike Honestly, we haven?t found anything about this software that we don?t like. Recommendations to others considering the product: This software will have every thing you need to manage rental property. Definitely worth the investment. What problems are you solving with the product? What benefits have you realized? AppFolio makes keeping up with our business so much easier. Everything we need is one place. It?s also wonderful to be able to access AppFolio from anywhere.

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Wednesday, May 15, 2019

I hesitate to give this company even one star. I spoke with two representatives on the phone and received another communication via email through my management company. All communications contradicted each other and the sarcastic tone of the phone reps was insulting.

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Wednesday, May 15, 2019

Comments: If you use 100% of the appfolio features you can easily down size your staff and cost due to the system being able to do most of the work for you as well as all the communication with the tenants. Being able to have the pay online option, the renters insurance in the system and direct contact with the tenant in the system with it recording every point of contact is priceless. Pros: This is the easiest and user friendly software out. I have used every other software on the market and Appfolio is the most seamless one out! Appfolio works for tenant, manager, and owner without missing a beat and you can't beat the customer support. The fact that it works just like an app in today's world is priceless especially for the tenant portal. Cons: Only issue I have had with the software is at times it may double post when renewing a lease and changing rental amounts but its only happened a few times.

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Wednesday, May 15, 2019

Pros: It's fairly easy to navigate and if I post something in error it's super easy to reverse it unlike our previous software. Cons: So far I haven't seen anything that makes me not like it. Overall: It's easy for the property owners and tenants alike to read their statements.

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Wednesday, May 15, 2019

Comments: AppFolio is a great platform for my clients/owners/tenants and me. Pros: I've used AppFolio for over 5 years and found them to be accurate and responsive--my clients find it user friendly as well. Cons: Lack of access to the marketing pages--it seems to be either Presidential with access to everything or no access outside of reading. Isn't there an in between so I can not be locked out by our administrative staff?

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Tuesday, May 14, 2019

"Appfolio " What do you like best? Very streamlined system, often times easy to use and figure out. What do you dislike? Live support can improve , most times a have an issue they have to get back to me later. What problems are you solving with the product? What benefits have you realized. Having all aspects of property management in one place.

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Tuesday, May 14, 2019

"Why I love Appfolio" What do you like best? As a manager that started with LEDGERS, that is my favorite part. What do you dislike? Sometimes I get a little flustered when there is a change to a procedure that I already liked. Had a few issues with after hours maintenance Recommendations to others considering the product: I think it's great and easy to use . What problems are you solving with the product? What benefits have you realized? Since we started using appfolio, so much of my time is freed up. The reports that appfolio has streamlined is a big bonus. Lease ups, delinquency etc

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Tuesday, May 14, 2019

"AppFolio - Made the right choice switching over " What do you like best? The AppFolio function is simple, error-proof, love that its online and I can access it from my smartphone. It has brought down our calls internally from tenants, now they can review their accounts online and place work orders no need to call the office anymore. What do you dislike? As of today no complains, the best thing we ever did was switch ever from Yardi to AppFolio. Well, there is one Con for those that are not computer shabby don't think you will be able to get someone over the phone right away to help you out. You will have to wait until a rep get back to you via email? What problems are you solving with the product? What benefits have you realized? we currently have no problems with Appfolio smooth sailing for us, there customer service team is quick to reply if or when an issue needs to be resolved. My advice is to take time and review those helpful self-help tools and videos they have.

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Tuesday, May 14, 2019

Comments: This is a great overall program for property management. It does just about everything that the bigger PM software programs do at a much-reduced cost. Pros: This program does everything the more expensive PM programs does at less than half the cost. The property management functions do everything we need to keep track of tenants and vendors. Cons: Accounting functions are limited, you can't run Cash Flow projections or some other accounting items with this.

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Tuesday, May 14, 2019

Pros: I have used the software for over 6 years. It's great and new features are added constantly. The company listens to its users and tries to accommodate the needs of the masses. It has helped streamline our office tremendously. In the past, we kept hard copies of all bills. With the ease of uploading a bill into AppFolio the time and storage have been a huge savings. Our tenants and owners find it easy to use. I have an 88 year old owner who loves it! And, she did not grow up with computers! Cons: There are some reports I would like to be able to manipulate to our owners or company needs. If there were a few more options, that would be a tremendous help. Overall: Being able to have a web based product has helped our business, as several employees work remotely. It is also very helpful to be able to each see the screen if one employee needs assistance with a task.

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Tuesday, May 7, 2019

Pros: You can jump right in with it and find your away around with ease. Cons: In a few instances, we've had to find workarounds to accommodate the way we prefer to do things versus the way the software is set up to do them. All in all, those have been very few.

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Tuesday, May 7, 2019

Pros: It's so user friendly and constantly updating it's process. Cons: I wish there was a better way of paying out late\nsf\other fees. Right now I have to post the fee however Appfolio wants to then go back in and change it then repost and delete again.

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Tuesday, May 7, 2019

Pros: Mobile app is a really great, user-friendly tool; continual improvement to the product; excellent customer support. Also love the market comparison tool. Cons: While it is great that property managers can access and edit their own properties, that sometimes creates problems. I wish we could have a management (accountant or president-level) approval before they make changes to certain information fields.

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Thursday, May 2, 2019

Comments: Quick & accurate . Pros: The csr was polite ad didn't make me feel stupid or uneducated about the program even though I had questions Cons: that in this review I can not seem to go to page 3 unless I come up with a problem. I DO NOT have an issue with the software I just couldn't figure out how to do what I needed to do

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Wednesday, May 1, 2019

Pros: What I liked with the AppFolio software is that you can access multiple screens without having to leave another screen and that you can access information without worrying if another user is accessing the information. The customer support is great with assistance in many areas. Cons: There isn't anything I can think of that I do not like.

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Wednesday, May 1, 2019

Pros: Appfolio Software is easy to use and intuitive. The software is easy to learn and the way it is organized makes it easy to do things in multiple ways. When I want to accomplish something I know right where to go because it is intuitive. In other words, things are right where you expect they would be. Also, the program has multiple reminder systems to help Property Managers stay on tasks. This eliminates the tragedy of things falling through the cracks, being ignored or forgotten. Further, the program is easy and simple for clients, customers, owners and Tenants. The features for Tenants to pay online are fantastic and the phone apps that model and work like the online program make it possible to work from anywhere. Among the most powerful features of Appfolio is how well it supports the work of Property Management. It is clear the designers of Appfolio have worked hard to understand the needs of Property Managers. And, they are always making changes to update and improve the features to better serve Property Managers. Cons: Cannot customize Tenant Applications Cannot assign more than one vendor to work orders or share work orders across handymen Cannot enter credit card payments manually if Tenants come to the office to pay

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Tuesday, April 30, 2019

What do you like best? I have utilized many different industry software options over the last 15 years. AppFolio is by far the most user friendly, which is critical in an industry where there's little time for training new employees. AppFolio is also the most efficient tool I've used for resident communication and retention efforts. I've been extremely pleased to see AppFolio take customer feedback and create new features that make our daily workflow more efficient. Their Support Team is by far the most responsive, educated and caring team out there. AppFolio is the only software I would recommend or choose to use. Great job, AppFolio! What do you dislike? There is no feature to pro-rate move-outs. This is something that really needs to be added. Recommendations to others considering the product . Recommendations would be outlined in responses above. What business problems are you solving with the product? What benefits have you realized? Benefits to using AppFolio can be seen from the financial savings compared to competitor products, time saving in numerous aspects and more. Overall, AppFolio is a much more efficient and cost effective industry tool.

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Tuesday, April 30, 2019

Comments: Every time we have questions our issues are always addressed quickly. Pros: very user friendly always giving new updates . Cons: can you delete the text messaging? If so please advise.

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Tuesday, April 30, 2019

Pros: records everything , easy to get to the clients . Cons: nothing at this moment everything works for me

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Friday, April 26, 2019

Pros: Appfolio may not be Sinead O'Connor, but nothing compares to this platform. All-encompassing, it has everything a property manager could want - from Vendor Management, the texting capability, and the restrictive parameters that "force" the tenant to remit full pament - the historical data and reporting elements are top notch . Cons: The thing I dislike most about this software is that not all property managers utilize this amazing software.

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Wednesday, April 24, 2019

Agree with most of the reviews covering the same thing. NO SUPPORT or very lacking. I never get an answer that is helpful, always by email and days late. I beg for someone to call me to actually resolve the issue but that does not work either. W hen their email doesn't give me the answer I ask again and have to wait days again. I ask a specific question like how to do something, three email later I get a response "in reality we can't do that" after the inquiries prior to that we "yes, we can do that".

2 of 3 people found this review helpful.
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Tuesday, April 23, 2019

What do you like best? All of the techincal support staff are excellent in customer service. They contact me right away and help to resolve any questions I may have in regards to accounting and use of the platform. They are very patient and explain the process until I have grasped the hows and whys. I cannot say enough positive affirmations in regards to their performance! What do you dislike? I truly cannot think of any negative aspects. What business problems are you solving with the product? What benefits have you realized? Ease of bookkeeping and record keeping for me. AppFolio makes every aspect of Property Management much smoother.

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Tuesday, April 23, 2019

Comments: The ease of use of the software makes it a joy. The Appfolio team truly listens to the customers suggestions and are always making improvements! Pros: Cloud based - can access information anywhere you are! Cons: The only feature that I think would be nice is if you could associate and write checks from more than one bank account for a property

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Tuesday, April 23, 2019

Comments: AppFolio is by far the best bang for the buck! I can't say enough about how much I love AppFolio! Pros: That it can be updated, changed, revised and is ever-changing for OUR use! You listen to us, grow with us and honestly CARE about US! Cons: Nothing, seriously! - I am very very happy with it!

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Monday, April 22, 2019

Pros: Love that it is very easy to use and you can store your files/photos/ and even post marketing ads from the site. Cons: At first it took a little getting used to but after you learn the ins and outs it is great. Overall: Overall I love using appfolio and hope to keep using it for our rental portfolio down the road.

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Monday, April 22, 2019

Pros: I love the notes section in appfolio resident accounts. Also the ease of sharing uploaded attachments with residents. Cons: I was not impressed with the new dashboard layout. Getting used to it now though.

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Monday, April 22, 2019

Great Product, Great Customer Service.

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Friday, April 19, 2019

I have used appfolio since 2010. They continually update their product by listening to their clients and to the industry. They are helpful when I need help and they have great video tutorials not only for the Property Managers but also for the property owners and tenants.

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Friday, April 19, 2019

Once you get familiar with the software the ease of use is wonderful. That coupled with support and training provided is top notch. You would have to pay me to use another property management software!

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Friday, April 19, 2019

AppFolio is a very easy and helpful system, now ii is much better with the new tools and improvements. I found very helpful chatting with an expert, they are very fast responding with a solution to my questions. I work in the Accounting Department, Account Receivable and I do recommend to anyone to use AppFolio for their business.

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Friday, April 19, 2019

AppFolio is very intuitive and easy to learn, provides excellent training materials. They are a company that is innovative and listens to it's customer. They are responsive, helpful and through in their development.

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Friday, April 19, 2019

Super easy to use, very helpful customer service if needed

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Friday, April 19, 2019

The best PM software I have used in 20 years in the business

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Thursday, April 18, 2019

AppFolio Property Manager is a great tool. Besides being convenient and easy to use they have a place where you can put suggestion and they take it seriously. They will alert you when ever someone likes your suggestion and when Appfolio is taking steps to make your suggestion a reality. Another great feature is the how to videos. When ever we hire anyone new we have them watch the videos first.

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Thursday, April 18, 2019

Great platform, seminars and webinars are much appreciated and contain current relevant information. Keep up the great work!

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Wednesday, April 17, 2019

Comments: Communication with tenants and owners has increased and made scheduling so much easier. If we have issues the cusstomer service provided is outstanding. Pros: The ease of use & great customer service . Cons: Can't upload our applications or leases.

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Tuesday, April 16, 2019

Comments: We have recommended AppFolio to other property managers. We couldn't live without it! Pros: The software is very intuitive and the training center with customers input and video training is great. Customer Service is very good and prompt. Cons: It does take time to get critical software changes made. New features are important, but listening to current users suggestions for changes to current issue is also important.

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Friday, April 12, 2019

Pros: I really like the fact that tenants can pay on line so it saves me many trips to the bank. I also like the ease of doing credit checks and how quickly they are done. Cons: I don't like having to constantly enter bills - it would be nice if you could do one entry for several properties if, for instance, they all had the same amount for water bills, instead of entering each property separately. Overall: Tracking delinquent accounts

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Thursday, April 11, 2019

Pros: AppFolio has the task section panel that makes navigation quick and easy to use. It is a great time saver. Cons: AppFolio seems to be the complete package. I presently can't think of any dislikes.

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Wednesday, April 10, 2019

Comments: Appfolio has allowed us to be more proficient when it comes to leasing and the amount of time it takes from lead to lease signing. The tenant portal has also help the maintenance department streamline the work order process. Pros: The ability to be web-based and to stream line the paperless lease function. Cons: The time to transfer over all data when we first started.

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Tuesday, April 9, 2019

Pros: Customer service available instantly through online chat, ease of use. Cons: Ability to find reports to clean up different items, one being emails that aren't vailid

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Tuesday, April 9, 2019

Pros: Ease of Accessibility. Integration between management and marketing. Cons: We have no issues to date! Would recommend a commercial version? Overall: Keep up the great work!

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Tuesday, April 9, 2019

Comments: We are much more a team now than ever before. From owners, to general management, to on-site managers and maintenance, everyone can see in real time what is happening within the program. Pros: There are so many aspects to like about this program, but for our management online collections has been huge. It completely changed the way we do business. Couple that with online maintenance requests, online leasing, and basic tenant tracking, and we have almost completely transitioned away from paper files and word/excel. Cons: There are some aspects of management that are very specific to a state and/or city. While it would be a huge ask of Appfolio to be able to drill down to those local quirks, it would be nice to get the major items correct. California for example requires a breakdown of each month of rent on a notice to pay or quit. Appfolio has been working on that ability for a few years but nothing has been released yet. I'm hopeful a software update will fix that.

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Tuesday, April 9, 2019

Comments: Converting to AppFolio allowed us to break away from the esoteric real estate software and utilize our general office staff. This has saved significant SS by not having to use degreed accountants. Pros: Ease of use and intuitive work flow. For the first time in years, we were able to transfer our workflow to non-accountants . Cons: As with any software that is written for a broad customer base, there is some rigidity but we were able to adapt.

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Tuesday, April 9, 2019

Pros: I like the different functions and options i have within the software. Cons: At this appointed time i don't have anything i don't like about the program, it's a solid software. Overall: I really enjoy using appfolio, i can do a lot of unique things that meet my property needs. However i'm not a big fan of the costumer service. I feel like their response time for any given issue is delayed for too long. I got a response via email from a rep. I asked if he can call me instead so i can better explain my question i had, however he insisted on me explaining my issue via email. I understand that your representatives are busy and have a lot more cases to tend to. But at least try and accommodate my request by giving me an appointed time for a phone call can be fulfilled instead of ignoring me.

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Tuesday, April 9, 2019

Pros: We have used several software programs but none were as all inclusive as AppFolio. The ease of use and the constant drive to improve the product are second to none in our experience. Support has always been prompt and on point. Being able to work from our desk or on our phone is definitely a plus. All this is packaged with a professional, cheerful and knowledgeable Team. Thanks AppFolio! Cons: We also do some accounting work for our owners for which AppFolio is not designed. No problem, we found some workarounds!

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Tuesday, April 9, 2019

Comments: For the most part I am very happy with Appfolio. We still are not using it to it's fullest potential. It seems that I have always had people that I train that are resistant to change. So I have to slowly change things that seem little changes at the time so that they don't realize it and are more willing participants. Pros: I do accounts payable, plus deal with Owners and basically put out little fires that arise. Since using Appfolio I have reduced my work load or should I say the time that is necessary to do my job. By being able to do ACH's and emailing and texting. End of month statements was reduced down to a few hours from 2 days. The world we live in now does a lot of texting and emailing and that is always nice to be able to do when you are slammed. More than 50% of my Owners are retired or semi retired and are older so I find that it is important to have that conversation with them over the phone for that personal relationship that they like. I am friends with a lot of my Owners even though I have never laid eyes on them. So we need to balance things for good PR. Cons: I don't have many, and I am at a loss right now to specifically point any particular problem. It is those times when you run into a situation that you rarely do and have problem figuring it out. The instructions are not real clear. As example off the top of my head. I have a problem right now with my Diagnostic under the Non-Zero Security Clearing Account Balances. I think that I have done it correctly after following the instructions and then I find my diagnostic with a problem that I will need help from Appfolio with. Right now I haven't had the time to contact Appfolio to help me due to my own personal issues, medical, vacation etc.

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Tuesday, April 9, 2019

Pros: I love the fact that they are always improving and the fact that it's basically paperless. In two years that we have been on appfolio the number of amazing rollouts of new features is beyond impressive . Cons: Sometimes a couple glitches on mobile ie can't zoom some attachments in applications and not enough formatting options on reports (ie can't adjust column width). Also would like a little two way communication on the idea board. So many great ideas and we don't really know what's being prioritized. Overall: Appfolio put is ahead of the competitors by using technology so effortlessly. We use almost all features and it has made our life so much easier and we have more time to focus on our business because the software does so much for us.

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Tuesday, April 9, 2019

Comments: Absolutely works for our company. Pros: Ease of use. Ease of explaining how it works to employees. Ease of using your reports . Cons: Only thing I struggle with is the turn around time when I have an issue. Sometimes it takes a while for customer support to get back to me.

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Tuesday, April 9, 2019

Pros: Love the inter connectivity of the software. It is easy to use and offers many options beyond the basic functions. Cons: There is no way to tell if an email goes through or not unless you go to each and every person's portal. This needs to be taken care of. It causes problems each and every week.

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Tuesday, April 9, 2019

Comments: The best thing our company has done in 30 years ... started using Appfolio Property Manager almost 2 years ago. Set-up of the system, though time consuming, was rewarding because of the help Appfolio's team gave us. Customer service is excellent. They respond quickly to our needs and questions. Pros: Tenant's ability to pay rent online Management's ability to communicate with tenants via text messaging Management's ability to provide Owners with Online Portal for property reports, etc. Management's ability to eCheck Owner's cash withdraws Cons: Automatic charging of Late Rent Fee is a little frustrating

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Tuesday, April 9, 2019

Comments: Everyone loves it; tenants, resident managers. Only main hold back is that it's only in English. Multiple languages would take our business to the next level. Pros: Cash payments acceptance, direct revenue accounting. Cons: Expense accounting could be less clunky, but its still best in the industry. I just hate accounting.

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Tuesday, April 9, 2019

Comments: Incredibly professional and helpful staff at AppFolio. Pros: It's easy to use and the reports look professional. Cons: The reports are downloaded on to my computer. Don't like that it builds up storage and I have to remember to go delete later.

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Tuesday, April 9, 2019

Comments: I've realized many benefits, such as Web design and web presence (our website really works and functions well and has some integration between the website and appfolio is very helpful), the workflow and the rest of the features are very helpful and they work with our workflow. I love the webinars and the help articles. I would like to see a version of the thick app for windows tablets, like the one for Android. Pros: I like that it is online (in the cloud). All the features flow very well with real life activities. I like the reports, the universal search, and I like how new features continue to be rolled out. The newly added chat feature is a tremendous help. I love the way our website is integrated with Appfolio as well, I can control a lot of web aspects via appfolio. Cons: Would really like calendar sync with my outlook calendar. This would really help a lot with work flow.

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Tuesday, April 9, 2019

Comments: AppFolio is a great property management software, it streamlines the entire process form lead to lease. It has made our office much more efficient. Very user friendly. I can't imagine not having it....Love it! Pros: There are several things I love about this software. Love the ability to take a lead in the system through the application process and converts to tenant seamlessly. Love the portals for tenants and owners. Cons: Templates for Lease and application do not have fillable options for potential applicant and tenant.

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Tuesday, April 9, 2019

Pros: AppFolio is a product that seems to be under constant improvement - unlike some others, the AppFolio teams listens to their users, and constantly revises and improves their product keeping it up to date with needs of its users. Cons: In some cases, instructions could use improvement in the area of details that follow actions - one might assume they "think" they know what will happen, only to find out their action did not produce the sought after results. However, when confused, their support staff give excellent, to the point responses/solutions. Overall: Overall, the AppFolio team are wonderful people to work with - over our many years with AppFolio, each and every AppFolio team member has been very eager to help, very pleasant to work with, and all have a very positive attitude.

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Tuesday, April 9, 2019

What do you like best? The ability to see everything from anywhere. We are a VERY mobile workforce and really love being able to pull anything up from just about anywhere in the world. What do you dislike? Online Leases. There a lot of quarks that make this hard to manage. Most things in AF are quick and easy to set up, this is not. Recommendations to others considering the product Be prepared to spend a lot of time learning and setting it up to take advantage of the features. What business problems are you solving with the product? What benefits have you realized? Payments have been a great thing to solve on our end. We used to print and mail checks and it was horrible. Love the bill pay and ach payments.

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Tuesday, April 9, 2019

What do you like best? The software is very user friendly. Appfolio is proactive in updates and pushes them out as they become available. The support is top notch. Appfolio is a very affordable software that meets most of our needs. What do you dislike? Sometimes they make a change that they are excited about but in the great scheme of things, it is not a good change. They have a hard time understanding that not all companies operate the same and there need to be ways to avoid some changes if you don't want them. Some changes are just forced upon you and you have to figure out a work around once they implement it. What business problems are you solving with the product? What benefits have you realized? Prior to Appfolio, we were struggling to grow without adding more staff due to the outdated software we used to have. Appfolio has allowed us to streamline many systems and avoid having to add staff in order to grow.

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Tuesday, April 9, 2019

What do you like best? AppFolio has excellent customer support and improves the reporting system all the time. What do you dislike? AppFolio should improve owner statement because the owners have trouble to understand the logic. Recommendations to others considering the product To improve Move out - security deposit refund and charge tenants What business problems are you solving with the product? What benefits have you realized? Move and move out for tenants. Good tracking for owner money

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Tuesday, April 9, 2019

What do you like best? This software has dramatically increased our efficiency in every aspect. What do you dislike? Two factor authentication continues to require code several times a day or daily on the same computer with the box checked for save for 30 days . Recommendations to others considering the product . This continues to be the greatest thing we have done for our business in 15 years . What business problems are you solving with the product? What benefits have you realized . Lease signings used to be in the office, taking 45 minutes to review with tenant. We can now have the tenant review online, take their time and ask questions if needed. Tenants have the ability to create work orders which dramatically deceased our call volume.

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Tuesday, April 9, 2019

What do you like best? The ease that I can share work orders with vendors, tenants and owners What do you dislike? There are a few times when the customer call center doesn't fully read the property and owner instructions . What business problems are you solving with the product? What benefits have you realized? The flow of our work order submission process

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Friday, April 5, 2019

Comments: I feel that appfolio is simple to use and become comfortable with. My company isn't using most of it so I cannot say a lot unfortunately. But as for the AP and AR aspect, it's easy to use and manage. Pros: Mistakes are easy to rectify. I found the chatting expert also very useful when I didn't know how to use or do something. Cons: There were some features that my company would have liked (e.g. displaying g/l codes on check stubs for payables).

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Thursday, April 4, 2019

Comments: All the necessary information is available at my fingertips. Extremely easy to follow. Has the inspection for new n move out tenants, something not again other property management app's. The inspection report imports into residence's profile under activity. Maintaining all resident activity in a single file format. Pros: It's very user friendly. No negative feedback. Cons: I haven't found anything negative about appfolio.

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Friday, March 29, 2019

Pros: The software is super friendly user. I love the fact that everything is in one place. Cons: Some features I would like to see added are the options to change/edit the history summary especially when we make a simple mistake and we are not able to make a quick change. I would like for there to be added options to customize to our individual company needs. One example I could share is the fact that some of the properties I manage have and HOA and there is not section in the Properties tab which I can enter that information.

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Friday, March 29, 2019

Pros: Nearly all of the information one might require for a property, tenant, or vendor is contained in one application; documents can be easily attached and bulk tasks are easily handled. Cons: New users may find some information and details hard to locate.

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Tuesday, March 26, 2019

Comments: Overall Appfolio is very user friendly but it does have some flaws here and there. Pros: Appfolio is easy to use, simple, and straight forward. I like that I can submit a support request and get free help to help me solve an issue. Cons: When I submit a support request it usually takes several hours if not 24 hours to hear from someone. This isn't a terrible thing but a lot of the times I need help resolving an issue quicker than a few hours to 24 hours later. Also, it seems as though our monthly bill is constantly increasing / prices being raised often.

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Tuesday, March 26, 2019

Comments: My overall experience has been wonderful with AppFolio Property Manager. It has saved me time and money. Pros: I can call and get answers to my questions without having to pay for them. They are always improving it and will take input from us. Cons: The process to return the security deposit.

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Tuesday, March 26, 2019

Pros: This software is so easy to use and very intuitive. No real training required. Cons: I have no cons at this time. The software is great.

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Friday, March 22, 2019

Pros: What I like the most is the customer support... they're always there to guide you through any questions you might have. The representatives are very knowledgeable and have the best customer service skills I have ever seen. Also when submitting a support request they answer back very promptly sometimes even within an hour or so. Cons: None... Honestly I have none. I can tell you that I love using AppFolio!!

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Wednesday, March 20, 2019

"AppFolio Makes My Life Easier and More Efficient" What do you like best? I love that AppFolio innovates constantly. Just one of the many innovations recently was adding the ability and send and receive texts on AppFolio to the Owners and Tenants. That way, it is a permanent record on their account. They also added bill pay; much easier! I also love that they have a place for our suggestions and implement them. When they have created something new, it actually works the first time! What do you dislike? The thing I wish they had was a "bad debt write off" feature. Recommendations to others considering the product I highly recommend AppFolio! It makes property management immensely easier! What business problems are you solving with the product? What benefits have you realized? They have Tenant and Owner Portals and online payments, which significantly reduced time spent on receiving rent and paying Owners. Paying with bill pay or eCheck also significantly reduced time spent on payables.

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Wednesday, March 20, 2019

Pros: Great software for anyone in the real estate business. Helps keep things organized and accessible Cons: No real cons have come up at this time

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Tuesday, March 19, 2019

Comments: As a business owner for property management, you need a reliable program. AppFolio has been that to us. I can take my tablet out to the property, take pictures of violations or maintenance repairs and upload it strait to the program. When back in my office, it is all done. No need to download pics to the computer to upload to the computer and think about where it was located or house number. Pros: AppFolio has been a great help to my Property Management Company. Before AppFolio, I was using just an out of date accounting software from 1965. So now that I use AppFolio, It's all in one! Accounting, Data Base, Maintenance, Inspections, & Committees. We mostly deal with Condo and Townhome Associations and AppFolio has been Great. If we had any suggestions, they look into them and add them if they can. Cons: That is what is great about AppFolio, if I had an issue, they take suggestions and 9 times out of 10, they have fixed it.

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Saturday, March 16, 2019

Pros: In AppFolio you can do Tenant screenings, online leases, online renter portal, accounting, rental applications and more. it also has training and support. Cons: There is only one con for the AppFolio software is that it should be more affordable and at least give you a free trial, but overall great software.

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Friday, March 15, 2019

Comments: I have really enjoyed using appfolio. In the past 2 years I have help 3 Client convert to this software and hands down they prefer it over their previous methods. It is affordable for a small proeprty management company but has the ability to grow with you. Pros: I like the ability to Maneuver with in the software Cons: Its is so easy it gives those who doen know what thye are doing an over inflated self confidence

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Wednesday, March 13, 2019

Comments: Great program user friendly a lot of areas are self explanatory if not the help section is setup with adequate information to do any function. If you still can not get it, customer service is just a phone call away and they are always courteous and knowledgeable. Quick response time too. Pros: Being I am new to the apartment industry I could not believe how user friendly it is. I was able to jump right in and start making maintenance request, posting receipts etc. Easy flow. Cons: Once you are in a tenants ledger if you do any update to charges can not just jump back to the main tenant page to see the new balance. You have to exit the tenant go back to dashboard and go back into the tenants page again in order to see any updates.

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Tuesday, March 12, 2019

Pros: What I like most is the ease of using the software. Cons: My least favorite thing about this software is the Accounting functions. In my company its hard to do certain things in the system so we created work a around. It just takes a little longer to complete tasks.

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Tuesday, March 12, 2019

Pros: Great software, great features, need few more reports though Cons: No one available to talk on phone , email responses are very ooor for a user

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Monday, March 11, 2019

Comments: Stellar customer service. Anytime I have a question and can't find it in the training section I am contacted immediately and my question is answered almost as soon as I inquired. Pros: This software program is amazing. I like that information is easy to find and managing Residents and Prospects is amazingly quick and efficient. It allows us to give great customer service by being able to communicate and execute any actions needed almost instantly. I honestly cannot say enough about this program and everyone should be using it. Cons: This is not necessarily a con but I would like to see more training only because I'm fairly new to the program but there really isn't a con to using it.

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Friday, March 8, 2019

Pros: Appfolio is the perfect software for property management. I mostly use the accounting, property, maintenance and reporting sections which is fairly easy to understand and adapt too. I have been working in Appfolio for five years now and very comfortable. I would like to see more enhancements, however, Appfolio has been moving forward pretty quickly. The Support Staff are amazing! Once you place a support ticket, they respond within the day. Cons: Not sure if there is anything about the software that I don't like. Overall: We are not using the automated leasing yet, but, hopefully this will be the year. I know once we are fully automated, this program will save time and productivity will soar.

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Friday, March 8, 2019

Pros: AppFolio was real easy to transfer all the properties over to. They are constantly changing and keeping up with what we need. They have great support to help with anything we ask. I like the ease of using the software the most. I can pull it up on my phone while out a the property and look up accounts, add maintenance requests, and violations. Cons: I still have one complaint.....We are a property management company and manage homeowners not tenants. Some reports still have tenant on them like... tenant unpaid charges report... that gets sent to homeowners. I have asked for this to change and hope they will get it changed as they have other requests in the past. My most current request is to have more than one committee. When they added a committee, it was great, but now I have 2 and can't add another. Overall: When we started out with 7 properties and changing over to AppFolio, we thought OMG!! it is going to be hard learning a new program. Well, it was the easiest transformation there was. The old program we use is harder and really only does the accounting, you had to use an older computer that can print to a printer with out USB, that is what scared us into changing, when the computer went out and you just cant find older computers that would work or printers. THE BEST THING THAT COULD HAPPEN TO US. AppFolio has been a GREAT EXPERIENCE!

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Tuesday, March 5, 2019

Pros: What I liked most about AppFolio is how easy it is to learn, very user friendly. Cons: For me, it's a lot to take in.. I'm a resident manager so I really don't get to use all the accounting and owner pages. But it's perfect for what I need to do!

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Tuesday, March 5, 2019

Comments: Impressed with the ability to adapt and grow. They are continuing to grow with the times. Pros: The ability to keep track of all 387 of our properties and the tenants that call them home. Cons: Still need a few updates. 1. ability to text all of our properties, no matter where they are in the County, not just by address. 2. Pull a report of the renewals signed. 3. Auto leasing fee to be added when the renewal is signed for 6 month, 1 year, 18 month lease. (if the lease fee was $100 and they resign for only 6 months they add $50 lease fee.) 4. The Maintenance line is not as effective as it could be.

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Tuesday, March 5, 2019

Pros: Easy set up Access while on the road Ability to text and email tenants . Cons: Update training. Not using Appfolio to the fullest.

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Friday, March 1, 2019

Comments: From the inception my experience with Appfolio has been exceptional. The Help Center, Forums, Suggestions are good useful tools. I use them in my Appfolio training workshops for new property managers and strongly suggest to them to use these handy references. Pros: Ease of use and understandability of the platform. The flow is great and the reports are top notch. Cons: Sometimes it's a little too intuitive and on a rare occasion slows things down because you don't notice right away that something had been added that has to be corrected manually. I just wish there was a way to delete the incorrect suggestions in those drop down menus that got put in by an unwitting agent and keep trying to insert themselves into whatever you are doing.

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Thursday, February 28, 2019

The software appears to work fine as long as you do not support, The support team is terrible at resolving in less than 3 to 5 days. The company also does not have any supervision of people on site according to the girl on the telephone. The company should consider payed technical support team by telephone, Dell did it for years with great success. If you are looking for assistance from the support team to at Appfolio it is not going to happen.

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Wednesday, February 27, 2019

Comments: Great experience using appfolio. Highly recommend! Pros: The program is easy to use, all of the features are pretty self-explanatory and straightforward. If you have a question appfolio is very good about getting back to you and answering your questions. They are constantly looking for feedback on how that can improve and take your suggestions into consideration. Cons: There is a text character limit that can be very inconvenient sometimes. Another con is that with the new feature with insurance, you are unable to customize the email to the tenants.

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Tuesday, February 26, 2019

Pros: ongoing improvement great customer services . Cons: GL account Reports, with limited flexibility to customize . Overall: great!

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Tuesday, February 26, 2019

Pros: This is a great software program. We have ~200 unit property management company and this program works great for us. It is easy to use and there are many features that saves our company countless hours of work. Cons: The customer support is very lacking. The ONLY way to get a problem solved is to put in a work order. You then have to wait for them to get back to you with a person who should be able to take care of the problem. They don't call you, though. They only email you with the remedy (hopefully). I have gone back and forth with them over two or three days trying to get one simple problem taken care of. This just drives all of us in the office crazy. Overall: If it weren't for the poor customer support program in place, this company,and the program they provide, would be, far and away, the best in the industry.

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Friday, February 22, 2019

Pros: AppFolio is easy to use and is great at keeping data organized and searchable. It is constantly being updated to help make it function better on mobile devices. The more I learn about Appfolio the more ways I find that help me function better at my job. The safety features and warning boxes are very helpful to make sure changes aren't made that would effect data incorrectly. Cons: The formatting changes are hard to get used to when you have a system that works well for you. But over time you get used to the changes and they work out fine. I enter lots of tenant receipts and the auto-recall feature is not as intuitive as I would like it to be. With the most recent changes the calender feature does not move on the screen with the scroll bar. Overall: We manage a lot of different properties that have a variety of owners. AppFolio helps our company keep all the data straight and easy to work with. It also has lots of safety features built in to help us make sure we are doing everything correctly. I would highly recommend AppFolio to anyone with a buisness on a scale of our sized company or bigger.

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Friday, February 22, 2019

Pros: AppFolio is easy to use and is great at keeping data organized and searchable. It is constantly being updated to help make it function better on mobile devices. The more I learn about Appfolio the more ways I find that help me function better at my job. The safety features and warning boxes are very helpful to make sure changes aren't made that would effect data incorrectly. Cons: The formatting changes are hard to get used to when you have a system that works well for you. But over time you get used to the changes and they work out fine. I enter lots of tenant receipts and the auto-recall feature is not as intuitive as I would like it to be. With the most recent changes the calender feature does not move on the screen with the scroll bar. Overall: We manage a lot of different properties that have a variety of owners. AppFolio helps our company keep all the data straight and easy to work with. It also has lots of safety features built in to help us make sure we are doing everything correctly. I would highly recommend AppFolio to anyone with a buisness on a scale of our sized company or bigger.

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Thursday, February 21, 2019

Pros: Very organized, the tabs on the left make it very easy to jump from category to category, and you can limit what certain people have access to. It's very easy for the tenants to pay rent and report maintenance issues, and for the owners to see everything to do with repairs, rent, their pay outs and other fees. It also makes documenting communication easier for reference, and makes it faster to get information to the contractors and vendors we use. Cons: When a tenant moves in on any day other than the first of the month, the accounting system automatically lumps the first months rent and the prorated rent together. This can't be changed until the first of the following month, this has proven to be confusing for the new tenants. Also, we can't search work orders by property, we have to go into the owners ledger to see what's been paid for each property. Overall: This software has streamlined our operations and increased our ability to handle a greater number of properties. It has also improved communication between us and the tenants and us and the owners, therefore improving on relationships.

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Thursday, February 21, 2019

Comments: Loved this software! Pros: Ease of use and functionality. This product is fully integrated with all the features and tools that are needed for a property management software system. Cons: Pricing is high. We used it at our previous company but due to low property count starting out at our current company, we aren't at the minimum 50 property count yet. yet.

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Thursday, February 21, 2019

Pros: Very organized, the tabs on the left make it very easy to jump from category to category, and you can limit what certain people have access to. It's very easy for the tenants to pay rent and report maintenance issues, and for the owners to see everything to do with repairs, rent, their pay outs and other fees. It also makes documenting communication easier for reference, and makes it faster to get information to the contractors and vendors we use. Cons: When a tenant moves in on any day other than the first of the month, the accounting system automatically lumps the first months rent and the prorated rent together. This can't be changed until the first of the following month, this has proven to be confusing for the new tenants. Also, we can't search work orders by property, we have to go into the owners ledger to see what's been paid for each property. Overall: This software has streamlined our operations and increased our ability to handle a greater number of properties. It has also improved communication between us and the tenants and us and the owners, therefore improving on relationships.

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Thursday, February 21, 2019

Comments: Loved this software! Pros: Ease of use and functionality. This product is fully integrated with all the features and tools that are needed for a property management software system. Cons: Pricing is high. We used it at our previous company but due to low property count starting out at our current company, we aren't at the minimum 50 property count yet. yet.

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Tuesday, February 19, 2019

Pros: Appfolio is easy to use and very intuitive. Cons: Appfolio has some nice reports, but lacks the flexibility to change the reports adding unnecessary waste of time every time reports are run that then need to be modified in Excel. It would be great if Appfolio had a way to modify its reports so that they could be printed right out of Appfolio.

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Tuesday, February 19, 2019

Comments: Overall, the program meets our needs. Pros: I like the customer support that comes with the program. The support staff are fantastic in walking me through any issues that I have and always follow up to be sure that the concern is resolved. AppFolio is always working toward improving features and I hope that they continue to develop features that are geared specifically toward Common Interest Development Management. (HOA's) . Cons: Limitations in which reports are available for Board Member Packets and the inability to print certain reports within a date range that I choose.

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Tuesday, February 19, 2019

Pros: Everything about the Appfolio software has led us to greater efficiencies and organization not to mention paperless . We are only out of touch if we want to be otherwise we always have access I can respond to tenants and owners . The online tenant payment system and owner portal's and direct deposit to bank accounts I'll work seamlessly. Cons: I haven't found anything that I don't like about Appfolio. Overall: We manage more problems with your employees and do you sell more efficiently with greater customer experience for bothe owners and tenants.

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Tuesday, February 19, 2019

Pros: AppFolio is very adaptable. There are tons of features to automate things for you. I've been using AppFolio for almost 5 years, and it has continually evolved into a more robust application. Their Help Center answers almost every question I've come up with and includes lots of troubleshooting step-by-step solutions. They have a client suggestion website that they continually work with follow-up questions and statuses that let you know if a feature is in production, released, or not planned. Over the years I have seen so many suggestions become features. Cons: Lack of audit capabilities. However, I know they have a team working on this. Overall: Top notch! I'm made fun of around the office for liking any application as much as I like AppFolio. The customer service is fantastic. I've never been given "good enough" answer to my questions. If they person I talk to does not have the answer, they will turn to their programmers and come back with solutions if possible and if not, they help me come up with a work-around.

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Tuesday, February 19, 2019

Pros: The ease of use for residents and staff is amazing. Cons: I wish the reporting on application and deposits would read more easily for weekly reporting. Overall: The work flow from online payments through ledger updates for residents resolves a lot of entry errors and puts the responsibility back on the resident.

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Tuesday, February 19, 2019

Pros: Easy software to process all PM actions. Good for tracking and handling new tenants, existing tenants, and all the owners. The reports make it nice to be able to track different data points to see growth and see upcoming events, move-ins/move-outs, ect. Cons: Some very common task has to be done outside the program, signing of move-in inspections has to be done outside the program even though they have a workflow for inspections. The showing schedauller for new tenants doesn't go out to public pages, only sits on Appfolio built sites. so it doesn't' work that well Overall: Decent program, keeps getting better.

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Tuesday, February 19, 2019

Pros: Appfolio is easy to use and very intuitive. Cons: Appfolio has some nice reports, but lacks the flexibility to change the reports adding unnecessary waste of time every time reports are run that then need to be modified in Excel. It would be great if Appfolio had a way to modify its reports so that they could be printed right out of Appfolio.

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Tuesday, February 19, 2019

Comments: Overall, the program meets our needs. Pros: I like the customer support that comes with the program. The support staff are fantastic in walking me through any issues that I have and always follow up to be sure that the concern is resolved. AppFolio is always working toward improving features and I hope that they continue to develop features that are geared specifically toward Common Interest Development Management. (HOA's) . Cons: Limitations in which reports are available for Board Member Packets and the inability to print certain reports within a date range that I choose.

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Tuesday, February 19, 2019

Pros: Everything about the Appfolio software has led us to greater efficiencies and organization not to mention paperless . We are only out of touch if we want to be otherwise we always have access I can respond to tenants and owners . The online tenant payment system and owner portal's and direct deposit to bank accounts I'll work seamlessly. Cons: I haven't found anything that I don't like about Appfolio. Overall: We manage more problems with your employees and do you sell more efficiently with greater customer experience for bothe owners and tenants.

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Tuesday, February 19, 2019

Pros: AppFolio is very adaptable. There are tons of features to automate things for you. I've been using AppFolio for almost 5 years, and it has continually evolved into a more robust application. Their Help Center answers almost every question I've come up with and includes lots of troubleshooting step-by-step solutions. They have a client suggestion website that they continually work with follow-up questions and statuses that let you know if a feature is in production, released, or not planned. Over the years I have seen so many suggestions become features. Cons: Lack of audit capabilities. However, I know they have a team working on this. Overall: Top notch! I'm made fun of around the office for liking any application as much as I like AppFolio. The customer service is fantastic. I've never been given "good enough" answer to my questions. If they person I talk to does not have the answer, they will turn to their programmers and come back with solutions if possible and if not, they help me come up with a work-around.

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Tuesday, February 19, 2019

Pros: The ease of use for residents and staff is amazing. Cons: I wish the reporting on application and deposits would read more easily for weekly reporting. Overall: The work flow from online payments through ledger updates for residents resolves a lot of entry errors and puts the responsibility back on the resident.

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Tuesday, February 19, 2019

Pros: Easy software to process all PM actions. Good for tracking and handling new tenants, existing tenants, and all the owners. The reports make it nice to be able to track different data points to see growth and see upcoming events, move-ins/move-outs, ect. Cons: Some very common task has to be done outside the program, signing of move-in inspections has to be done outside the program even though they have a workflow for inspections. The showing schedauller for new tenants doesn't go out to public pages, only sits on Appfolio built sites. so it doesn't' work that well Overall: Decent program, keeps getting better.

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Monday, February 18, 2019

Pros: I like how it is cloud based and I can be anywhere in the world and have complete access to what's going on with our properties. Cons: Reconciliation part. When we buy on the Amex credit card and then have to reconcile this onto Appfolio. I know there's no substitute for a credit card on Appfolio. Also when we pay our vendors from Appfolio it takes too long (only a problem for our hand to mouth vendors). Overall: My overall experience is good. There's a lot to learn. I am 12 months into working with it and have worked on leasing, maintenance and accounting. It's nice to have it all in one and how it all links together.

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Monday, February 18, 2019

Comments: My only request is a lockbox solution Pros: AppFolio is user friendly and the Help/Support menu is great! It has been a huge improvement for us! Cons: The only issue we have had is the lockbox. We are almost a year in and I am still entering every lockbox manually

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Monday, February 18, 2019

Pros: What I like most about this software is that you can do just about anything when paying your rent to reaching out to residents and their infomation. The software is always being updated with new and improved ways to get tasks done in a timely manner. Cons: I don't think there is anything I like lease about the software. It gets all jobs done. Overall: All business problems are being solved with just about everything the Appfilio Property Manager software continues to strive to improve everything we can do on it. The benefits of the residents being able to upload information and updated their into the system.

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Monday, February 18, 2019

Pros: I like how it is cloud based and I can be anywhere in the world and have complete access to what's going on with our properties. Cons: Reconciliation part. When we buy on the Amex credit card and then have to reconcile this onto Appfolio. I know there's no substitute for a credit card on Appfolio. Also when we pay our vendors from Appfolio it takes too long (only a problem for our hand to mouth vendors). Overall: My overall experience is good. There's a lot to learn. I am 12 months into working with it and have worked on leasing, maintenance and accounting. It's nice to have it all in one and how it all links together.

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Monday, February 18, 2019

Comments: My only request is a lockbox solution Pros: AppFolio is user friendly and the Help/Support menu is great! It has been a huge improvement for us! Cons: The only issue we have had is the lockbox. We are almost a year in and I am still entering every lockbox manually

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Monday, February 18, 2019

Pros: What I like most about this software is that you can do just about anything when paying your rent to reaching out to residents and their infomation. The software is always being updated with new and improved ways to get tasks done in a timely manner. Cons: I don't think there is anything I like lease about the software. It gets all jobs done. Overall: All business problems are being solved with just about everything the Appfilio Property Manager software continues to strive to improve everything we can do on it. The benefits of the residents being able to upload information and updated their into the system.

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Saturday, February 16, 2019

Pros: Super easy for residents & staff alike, and always adding new upgrades. We love the autopay features, easy apps for back end & front end users, help forum, shared documents area for residents, Work Order/maintenance system, reporting features, and easy website integration for posting on your own site as well as advertising sites. Cons: We've been very happy with Appfolio and their ever-upgrading features. Overall: We save lots of time thanks to Appfolios work order system, and apps for front end & back end users.

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Saturday, February 16, 2019

Pros: Super easy for residents & staff alike, and always adding new upgrades. We love the autopay features, easy apps for back end & front end users, help forum, shared documents area for residents, Work Order/maintenance system, reporting features, and easy website integration for posting on your own site as well as advertising sites. Cons: We've been very happy with Appfolio and their ever-upgrading features. Overall: We save lots of time thanks to Appfolios work order system, and apps for front end & back end users.

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Friday, February 15, 2019

Pros: marketing: Being able to push a button and have homes posted every where Cons: Owner Statements. I would like to customize them and make them easier to read. Overall: I love it! One stop shop

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Friday, February 15, 2019

Pros: I really appreciate the ease of automation that is provided with this software. Tracking rent, lease expirations, and delinquency are all very easy with AppFolio. Cons: I wish there were more customization with lease extension offers.

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Friday, February 15, 2019

Pros: I like the new layout with the "menu" on the left hand side rather than up at the top. May updated features have made working with this software easy to navigate. Cons: The one thing that is still not available is the ability to add a line to generated bills in the middle if needed. The only option is to add things to the bottom or start over with a new bill. Overall: Overall experience is fantastic. We were using Yardi prior to this and the upgrade is better. We now have the ability to give access to all of our employees at whatever "level" we choose rather than Yardi only allowing access to a few individuals and everyone having to go them for a tenants phone number or any other needed information.

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Friday, February 15, 2019

Pros: I started in property management in 2015 with absolutely no experience with PM or PMOS! My boss and I went over running owner reports and monthly statements, but that was about it. Everything else I had to learn on my own. I'd say I was at 80% of mastering all the features and systems within about a week. Luckily, the "support" system has become much more efficient that my predecessor's notes said. Presently, the longest you ever have to wait for support is about 12 hours. They always develop new features which makes things easier. I particularly like being able to "Text Unit" or "Text Property" features. Tenants can "text" back, but it comes in the form of an email. If you use your personal phone for business, this is tremendous!!!! You can also see who made edits which is nice. My office only has 2 people, but I can imagine that if you were in a larger office you would want to be able to note who made what changes and why. Move out accounting is super easy with Appfolio - saves me a lot of time generating move out reports. And finally, I'd say that online applications really streamline the process. This is by far my fave feature of Appfolio. Cons: While I can allocate certain payments, I can't seem to allocate charges. I'd like to be able to do that. Also, transitioning tenants from one unit to the other is confusing. It's not hard to do, but I don't follow the logic. That might just my fault.

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Friday, February 15, 2019

Pros: It's very user friendly, mobile access is great, online payments and maintenance requests have cut down on office traffic. Owners love online access to statements, payments, inspections. Cons: Some accounting shortfalls, would like the ability to customize reports/emails more. Overall: We have used Appfolio for 3 years now and it has changed our business and online presence dramatically. The ease of use for everyone in our office & extended sites has been great. Our tenants/owners love their portals and complete digital use for statements, payments, maintenance, etc. The ability to have all of our information in one place which includes mobile access is invaluable.

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Friday, February 15, 2019

Pros: easy to use, accounting, tenant portals, all functionality, and the quick customer service turnaround Cons: Not many cons at all, i enjoy all the system, i would just love for you to add customizable fields.

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Friday, February 15, 2019

Pros: The ease and organization of both the website and the mobile app. The ability to stay organized while constantly on the go. The ability to search for past work orders, invoices, etc. makes life tremendously easier month to month. Cons: I wish there was a calendar feature in the website/app that allowed you to put in times for showings, walk throughs, move-ins, move-outs.

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Friday, February 15, 2019

Pros: Ease of use. This software does for one property manager what use to take 4-5 property managers to keep up with.... for a fraction of the cost. Cons: Nothing- every week this software just keeps getting better Overall: We were one of the first companies to adopt this program in our area. Since then other companies are jumping on board. The experience has been great. The customer service is great and the agents are well versed in the program and the trainings. If you are a new company and or older company and are worried about the cost or switching over.... don't.... Appfolio makes this transition so easy and so worth it.

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Friday, February 15, 2019

Comments: I appreciate the program is fluid and always improving. The help center rocks and the optional training is another bonus. Pros: I use the app while in the field, it allows me to continue my effectiveness in managing my portfolio out of the office. Real time notices and research provides excellent customer service. Cons: Some systems still need to develop into the final product. Violation items mostly. Print envelopes from violation page rather than going back to the homeowner page. Systematic violation rules and letters.

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Friday, February 15, 2019

Pros: marketing: Being able to push a button and have homes posted every where Cons: Owner Statements. I would like to customize them and make them easier to read. Overall: I love it! One stop shop

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Friday, February 15, 2019

Pros: I really appreciate the ease of automation that is provided with this software. Tracking rent, lease expirations, and delinquency are all very easy with AppFolio. Cons: I wish there were more customization with lease extension offers.

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Friday, February 15, 2019

Pros: I like the new layout with the "menu" on the left hand side rather than up at the top. May updated features have made working with this software easy to navigate. Cons: The one thing that is still not available is the ability to add a line to generated bills in the middle if needed. The only option is to add things to the bottom or start over with a new bill. Overall: Overall experience is fantastic. We were using Yardi prior to this and the upgrade is better. We now have the ability to give access to all of our employees at whatever "level" we choose rather than Yardi only allowing access to a few individuals and everyone having to go them for a tenants phone number or any other needed information.

1 of 1 people found this review helpful.
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Friday, February 15, 2019

Pros: I started in property management in 2015 with absolutely no experience with PM or PMOS! My boss and I went over running owner reports and monthly statements, but that was about it. Everything else I had to learn on my own. I'd say I was at 80% of mastering all the features and systems within about a week. Luckily, the "support" system has become much more efficient that my predecessor's notes said. Presently, the longest you ever have to wait for support is about 12 hours. They always develop new features which makes things easier. I particularly like being able to "Text Unit" or "Text Property" features. Tenants can "text" back, but it comes in the form of an email. If you use your personal phone for business, this is tremendous!!!! You can also see who made edits which is nice. My office only has 2 people, but I can imagine that if you were in a larger office you would want to be able to note who made what changes and why. Move out accounting is super easy with Appfolio - saves me a lot of time generating move out reports. And finally, I'd say that online applications really streamline the process. This is by far my fave feature of Appfolio. Cons: While I can allocate certain payments, I can't seem to allocate charges. I'd like to be able to do that. Also, transitioning tenants from one unit to the other is confusing. It's not hard to do, but I don't follow the logic. That might just my fault.

1 of 1 people found this review helpful.
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Friday, February 15, 2019

Pros: It's very user friendly, mobile access is great, online payments and maintenance requests have cut down on office traffic. Owners love online access to statements, payments, inspections. Cons: Some accounting shortfalls, would like the ability to customize reports/emails more. Overall: We have used Appfolio for 3 years now and it has changed our business and online presence dramatically. The ease of use for everyone in our office & extended sites has been great. Our tenants/owners love their portals and complete digital use for statements, payments, maintenance, etc. The ability to have all of our information in one place which includes mobile access is invaluable.

1 of 1 people found this review helpful.
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Friday, February 15, 2019

Pros: easy to use, accounting, tenant portals, all functionality, and the quick customer service turnaround Cons: Not many cons at all, i enjoy all the system, i would just love for you to add customizable fields.

1 of 1 people found this review helpful.
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Friday, February 15, 2019

Pros: The ease and organization of both the website and the mobile app. The ability to stay organized while constantly on the go. The ability to search for past work orders, invoices, etc. makes life tremendously easier month to month. Cons: I wish there was a calendar feature in the website/app that allowed you to put in times for showings, walk throughs, move-ins, move-outs.

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Friday, February 15, 2019

Pros: Ease of use. This software does for one property manager what use to take 4-5 property managers to keep up with.... for a fraction of the cost. Cons: Nothing- every week this software just keeps getting better Overall: We were one of the first companies to adopt this program in our area. Since then other companies are jumping on board. The experience has been great. The customer service is great and the agents are well versed in the program and the trainings. If you are a new company and or older company and are worried about the cost or switching over.... don't.... Appfolio makes this transition so easy and so worth it.

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Friday, February 15, 2019

Comments: I appreciate the program is fluid and always improving. The help center rocks and the optional training is another bonus. Pros: I use the app while in the field, it allows me to continue my effectiveness in managing my portfolio out of the office. Real time notices and research provides excellent customer service. Cons: Some systems still need to develop into the final product. Violation items mostly. Print envelopes from violation page rather than going back to the homeowner page. Systematic violation rules and letters.

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Thursday, February 14, 2019

Comments: appfolio is an amazing program Pros: very efficient and helpful Cons: none. all the functions of appfolio is very professional

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Thursday, February 14, 2019

Comments: appfolio is an amazing program Pros: very efficient and helpful Cons: none. all the functions of appfolio is very professional

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Wednesday, February 13, 2019

Pros: The best thing about the software is the people behind it. The AppFolio team is constantly coming up with new updates, features and fixes that make my job a lot easier and more efficient. I use the Inspection Report feature a lot during the week, and our property owners appreciate the photos sent directly to their email - and this helps me keep track of a property's overall condition over the years . Cons: The only complaint I have is that there can be minor bugs at times: the website or app fails to load at times. Other than that, there are a few updates that are desperately needed to help the AppFolio community. Some of these issues are heard and addressed on the Help Center forum website, while others get pushed back and listed by AppFolio as "We'll thing about fixing it, but not right now." Overall: The overall experience is exceptional. This is the reason we left the two other property management software programs behind. I highly recommend AppFolio and there development team. I have nothing but good things to say. The company is super well organized. And I even have a personal support contact at AppFolio. He even called me 5 minutes after I submitted an issue online - wow, talk about service! Thank you so much AppFolio.

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Wednesday, February 13, 2019

Pros: The best thing about the software is the people behind it. The AppFolio team is constantly coming up with new updates, features and fixes that make my job a lot easier and more efficient. I use the Inspection Report feature a lot during the week, and our property owners appreciate the photos sent directly to their email - and this helps me keep track of a property's overall condition over the years . Cons: The only complaint I have is that there can be minor bugs at times: the website or app fails to load at times. Other than that, there are a few updates that are desperately needed to help the AppFolio community. Some of these issues are heard and addressed on the Help Center forum website, while others get pushed back and listed by AppFolio as "We'll thing about fixing it, but not right now." Overall: The overall experience is exceptional. This is the reason we left the two other property management software programs behind. I highly recommend AppFolio and there development team. I have nothing but good things to say. The company is super well organized. And I even have a personal support contact at AppFolio. He even called me 5 minutes after I submitted an issue online - wow, talk about service! Thank you so much AppFolio.

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Tuesday, February 12, 2019

Pros: It is a consolidation of bookkeeping (rent and owner statements), maintenance (vendor and tenants), and marketing. Very user friendly . Cons: Customer service is very hard to get a hold of, no phone number only email and I have waited days for help Overall: I fought transitioning to Appfolio several years ago, but really like it now. Love I can run my business from my cell

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Tuesday, February 12, 2019

Pros: Continuos development of the software and services, the customer service department is responsive and helpful. I feel like they listen to the community and implement items that the users are requesting Cons: Price for the most part is really the only thing I see as a con as it is on the high side Overall: We love Appfolio and have been with it since 2011. The software is always improving and adding new features as well as refining. The team at Appfolio is responsive and quick to answer questions. Appfolio has helped us streamline a lot of our business and allowed us to focus on other areas.

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Tuesday, February 12, 2019

Pros: Tenant and property management, the fact that it handles all aspects of property management. It has saved soooooo soooooo soooo much time. Cons: As an operator owner with multiple LLCs Appfolio does the job. The bookkeeping aspect of it is not intuitive or easy to work with as quick books or xero. However, the many advantages means we just work through some of our issues. Every year at tax time it is a little cumbersome to fix and work with my bookkeeper and CPA and get hte numbers lined back up. Overall: It saves so much time and has allowed us to scale up so quickly. Running new tenants, accepting rent, bookeeping... notices... contractors... bills... payables... managers security deposits... it does it all- even things I didnt know i needed!

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Tuesday, February 12, 2019

Pros: This offer is extremely easy to use. Most mistakes can be fixed immediately. It is very user-friendly especially for somebody who has never been in property management Cons: Being that I manage multiple properties I don't need certain notifications from certain properties it would be nice if we could go in and adjust notifications per property Overall: Great

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Tuesday, February 12, 2019

Pros: - Love that they are constantly improving and adding new features based on customer feedback - Everything is pretty user-friendly and simple to use - Customer support is great, quick, and they have a lot of great help articles without needing to call/email for help - Very affordable without sacrificing features you absolutely need. A lot of software/websites cost the same amount but offer much less. Cons: - The "marketing" isn't as in-depth/pervasive as some other programs, it just posts a general ad to multiple free listing sites and sometimes the ads are either formatted strangely or not active/clickable to drive more customers - Definitely lacks some of the incredible features of say, Yardi, but for a simpler company, this is perfect . Overall: We are a small owner-operated company that owns multi-family, single-family, and a few office spaces. AppFolio was cheaper for us than a similar program with no features. We have used it almost 2 years now and plan to continue using it for a long time

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Tuesday, February 12, 2019

Pros: Ease of use from phone and computer. RentMatch Comparison! Tenant's ability to report maintenance through their online portal. Cons: It can be a bit overwhelming when first learning all of the capabilities. Overall: AppFolio has been a great tool for our company. I cannot imagine being in this business without it.

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Tuesday, February 12, 2019

Pros: Easy to find anything and very simple overall I love this compared to other programs I have used Cons: Sometimes the search for previous payable doesn't always pull everything up

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Tuesday, February 12, 2019

Pros: AppFolio is user friendly and easy to learn- it serves our portfolio style management style perfectly. Cons: Customer support can be tricky at times Inability for integration with certain other products. Overall: Positive experience thus far- We look forward to continuing to grow with AppFolio.

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Tuesday, February 12, 2019

Pros: Customer Service - Any time we have had an issue or question, we easily submitted a request and were contacted promptly to resolve the issue or answer the question. Owners can submit funds through their Portal for large maintenance projects, Tenants can submit online maintenance requests include photos when needed, cash flow reports and 1099s sharing directly from Appfolio, online applications and fees, etc. Too many Pros to name all! Cons: Any Cons we have come across were submitted as Feedback, and eventually fixed, making it part of the Pros in the end! Overall: Every week there is something new to discover and test out. Cannot recommend Appfolio enough!

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Tuesday, February 12, 2019

Pros: It is user friendly. It is accurate and detailed. We can easily send quarterly and annual Income & Expense statements, Rent Roll Reports and Balance Sheet Information. Cons: Requires 2 factor authentication to run credit/background checks. Overall: We've used the software for 5 years. We have never had a bad experience with their customer service. They respond promptly to our teams questions. No matter what our question is they are patient and polite.

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Tuesday, February 12, 2019

Pros: AppFolio is an extremely intuitive property management software solution! Navigation is clean and clear and daily tasks are processed efficiently. Cons: While a minor problem in the grand scheme of things, I would greatly value the ability to run the "Pay Owner" function for a specific date. Overall: We have used AppFolio for 8 years now and are very happy with our choice. The customer service is exceptional, and new features are released often. Keep up the great work!

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Tuesday, February 12, 2019

Pros: For the most part it is easy to navigate and use. Having everything on one app makes our job much easier! Cons: You can't delete tenants and there is no way to transfer tenants between properties. This can be frustrating if you manage multiple properties and apartment complexes.

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Tuesday, February 12, 2019

Pros: There are several features to the software that make it a great product for our team to use. #1. The ease of use and overall aesthetic functionality is hands down best I've seen. #2. The ability to have all of our property management activities done out of one centralized location has increased our efficiency. #3. We love the conversational component of AppFolio. Being able to communicate with our resident base out of the system and have that communication recorded is a value add unlike anything else. Documentation of conversations is hard, especially since we are people, AppFolio takes the excuse out of not recording conversations. #4. The evolution of AppFolio is amazing. In attending my first conference I discovered that the ability for AppFolio to create such an evolving product is tied into not only the phenomenal leadership but also to the phenomenal talent and passion among the team. I love that they listen to what the customer wants and 9 times out of 10 makes it happen. Such a customer service focused environment. Cons: If I were to say there is a feature I like the least about AppFolio it is that we can't yet have the vendor communication recorded anywhere but the vendor page. I'd love to have all vendor communication link back to the work order for a more complete conversation log. Overall: AppFolio has made our business more efficient which has enabled us to provide a higher level of customer service not only to our clients but our customers as well.

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Tuesday, February 12, 2019

Pros: It is a beautiful thing to look up a homeowners account on the fly without having to exit out of one Quickbooks file and into another, waiting, waiting, tick tock, time killer! We don't have to drop what we are doing to help a caller and then try to remember where we left off in our project. We can open another browser window, answer the questions and then flip back to where we were! Viola! Time saved and fewer mistakes made! Managing communications with board members or a homeowner within appFolio gives us a great paper trail of the conversations, and all employees can see it in real time! We manage 57 HOAs with 3,888 individual homeowners. Using appFolio has allowed us to provide a better product and services to our stakeholders! Cons: There are some kinks in report printing, such as one report printing in street address order and another report printing in homeowner name alpha order. But we are aware now and plan accordingly. Overall: Smooth transition, hard working focused support help during transition, and even today after 14 months we still get prompt and excellent support help with any little or big question.

1 of 1 people found this review helpful.
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Tuesday, February 12, 2019

Pros: It is a consolidation of bookkeeping (rent and owner statements), maintenance (vendor and tenants), and marketing. Very user friendly . Cons: Customer service is very hard to get a hold of, no phone number only email and I have waited days for help Overall: I fought transitioning to Appfolio several years ago, but really like it now. Love I can run my business from my cell

1 of 1 people found this review helpful.
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Tuesday, February 12, 2019

Pros: Continuos development of the software and services, the customer service department is responsive and helpful. I feel like they listen to the community and implement items that the users are requesting Cons: Price for the most part is really the only thing I see as a con as it is on the high side Overall: We love Appfolio and have been with it since 2011. The software is always improving and adding new features as well as refining. The team at Appfolio is responsive and quick to answer questions. Appfolio has helped us streamline a lot of our business and allowed us to focus on other areas.

1 of 1 people found this review helpful.
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Tuesday, February 12, 2019

Pros: Tenant and property management, the fact that it handles all aspects of property management. It has saved soooooo soooooo soooo much time. Cons: As an operator owner with multiple LLCs Appfolio does the job. The bookkeeping aspect of it is not intuitive or easy to work with as quick books or xero. However, the many advantages means we just work through some of our issues. Every year at tax time it is a little cumbersome to fix and work with my bookkeeper and CPA and get hte numbers lined back up. Overall: It saves so much time and has allowed us to scale up so quickly. Running new tenants, accepting rent, bookeeping... notices... contractors... bills... payables... managers security deposits... it does it all- even things I didnt know i needed!

1 of 1 people found this review helpful.
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Tuesday, February 12, 2019

Pros: This offer is extremely easy to use. Most mistakes can be fixed immediately. It is very user-friendly especially for somebody who has never been in property management Cons: Being that I manage multiple properties I don't need certain notifications from certain properties it would be nice if we could go in and adjust notifications per property Overall: Great

1 of 1 people found this review helpful.
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Tuesday, February 12, 2019

Pros: - Love that they are constantly improving and adding new features based on customer feedback - Everything is pretty user-friendly and simple to use - Customer support is great, quick, and they have a lot of great help articles without needing to call/email for help - Very affordable without sacrificing features you absolutely need. A lot of software/websites cost the same amount but offer much less. Cons: - The "marketing" isn't as in-depth/pervasive as some other programs, it just posts a general ad to multiple free listing sites and sometimes the ads are either formatted strangely or not active/clickable to drive more customers - Definitely lacks some of the incredible features of say, Yardi, but for a simpler company, this is perfect . Overall: We are a small owner-operated company that owns multi-family, single-family, and a few office spaces. AppFolio was cheaper for us than a similar program with no features. We have used it almost 2 years now and plan to continue using it for a long time

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Tuesday, February 12, 2019

Pros: Ease of use from phone and computer. RentMatch Comparison! Tenant's ability to report maintenance through their online portal. Cons: It can be a bit overwhelming when first learning all of the capabilities. Overall: AppFolio has been a great tool for our company. I cannot imagine being in this business without it.

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Tuesday, February 12, 2019

Pros: Easy to find anything and very simple overall I love this compared to other programs I have used Cons: Sometimes the search for previous payable doesn't always pull everything up

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Tuesday, February 12, 2019

Pros: AppFolio is user friendly and easy to learn- it serves our portfolio style management style perfectly. Cons: Customer support can be tricky at times Inability for integration with certain other products. Overall: Positive experience thus far- We look forward to continuing to grow with AppFolio.

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Tuesday, February 12, 2019

Pros: Customer Service - Any time we have had an issue or question, we easily submitted a request and were contacted promptly to resolve the issue or answer the question. Owners can submit funds through their Portal for large maintenance projects, Tenants can submit online maintenance requests include photos when needed, cash flow reports and 1099s sharing directly from Appfolio, online applications and fees, etc. Too many Pros to name all! Cons: Any Cons we have come across were submitted as Feedback, and eventually fixed, making it part of the Pros in the end! Overall: Every week there is something new to discover and test out. Cannot recommend Appfolio enough!

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Tuesday, February 12, 2019

Pros: It is user friendly. It is accurate and detailed. We can easily send quarterly and annual Income & Expense statements, Rent Roll Reports and Balance Sheet Information. Cons: Requires 2 factor authentication to run credit/background checks. Overall: We've used the software for 5 years. We have never had a bad experience with their customer service. They respond promptly to our teams questions. No matter what our question is they are patient and polite.

Did you find this review helpful?

Tuesday, February 12, 2019

Pros: AppFolio is an extremely intuitive property management software solution! Navigation is clean and clear and daily tasks are processed efficiently. Cons: While a minor problem in the grand scheme of things, I would greatly value the ability to run the "Pay Owner" function for a specific date. Overall: We have used AppFolio for 8 years now and are very happy with our choice. The customer service is exceptional, and new features are released often. Keep up the great work!

Did you find this review helpful?

Tuesday, February 12, 2019

Pros: For the most part it is easy to navigate and use. Having everything on one app makes our job much easier! Cons: You can't delete tenants and there is no way to transfer tenants between properties. This can be frustrating if you manage multiple properties and apartment complexes.

Did you find this review helpful?

Tuesday, February 12, 2019

Pros: There are several features to the software that make it a great product for our team to use. #1. The ease of use and overall aesthetic functionality is hands down best I've seen. #2. The ability to have all of our property management activities done out of one centralized location has increased our efficiency. #3. We love the conversational component of AppFolio. Being able to communicate with our resident base out of the system and have that communication recorded is a value add unlike anything else. Documentation of conversations is hard, especially since we are people, AppFolio takes the excuse out of not recording conversations. #4. The evolution of AppFolio is amazing. In attending my first conference I discovered that the ability for AppFolio to create such an evolving product is tied into not only the phenomenal leadership but also to the phenomenal talent and passion among the team. I love that they listen to what the customer wants and 9 times out of 10 makes it happen. Such a customer service focused environment. Cons: If I were to say there is a feature I like the least about AppFolio it is that we can't yet have the vendor communication recorded anywhere but the vendor page. I'd love to have all vendor communication link back to the work order for a more complete conversation log. Overall: AppFolio has made our business more efficient which has enabled us to provide a higher level of customer service not only to our clients but our customers as well.

Did you find this review helpful?

Tuesday, February 12, 2019

Pros: It is a beautiful thing to look up a homeowners account on the fly without having to exit out of one Quickbooks file and into another, waiting, waiting, tick tock, time killer! We don't have to drop what we are doing to help a caller and then try to remember where we left off in our project. We can open another browser window, answer the questions and then flip back to where we were! Viola! Time saved and fewer mistakes made! Managing communications with board members or a homeowner within appFolio gives us a great paper trail of the conversations, and all employees can see it in real time! We manage 57 HOAs with 3,888 individual homeowners. Using appFolio has allowed us to provide a better product and services to our stakeholders! Cons: There are some kinks in report printing, such as one report printing in street address order and another report printing in homeowner name alpha order. But we are aware now and plan accordingly. Overall: Smooth transition, hard working focused support help during transition, and even today after 14 months we still get prompt and excellent support help with any little or big question.

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Friday, February 8, 2019

Pros: Appfolio has been very helpful and is so easy to navigate. If I ever have any questions or problems their customer service team is always very easy to contact and quick to respond. I also like that they are constantly updating and making Appfolio even better and they actually ask for your opinions and take them into consideration when making those updates. Cons: I would have to say that the thing I like least is probably the dashboard activity notifications. I would prefer to be able to sort and only see the activities that have been assigned to me instead of seeing everyones. Overall: Overall I really like Appfolio. The bill pay feature has saved us a lot of time. We no longer have to print checks, get them signed and create envelopes to get them mailed out. Huge timesaver. Also, their customer service is outstanding. They have a great team and have been fantastic to work with. I would highly recommend their software.

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Friday, February 8, 2019

Pros: I love that things are so well integrated. I have been with Chatel Real Estate for 7 years and we have been using Appfolio for the last 6 years. I appreciate all of the new features that you roll out and I'm super excited every time I see that little bubble at the top of my screen meaning something new has been added. Also, it's super nice that it's easy to use on the phone, I don't like the App. I only use it through my cell phones web browser but it works perfectly and I can get a ton of stuff done while visiting a building. I love that its a one stop shop for property management needs. I like being able to communicate with an entire building and record that information on unit owner pages. The key system is fantastic! We just started using it recently, and it has saved us so much time in addition to providing us with accurate records. Cons: Prepayments on unit owner ledgers do not automatically apply to the next owners charge automatically. This makes the aged receivable detail look off which is annoying and clients complain about it. It's not a huge deal and its something we easily fix. I also wish the homeowner directory report had columns to add their tenant's information into it, instead of having to pull a renter directory and then an owner directory. Clients want just one spreadsheet not two! I wish you accepted AMEX for payments, I get a fair amount of compliants about it. Overall: Overall I'm very pleased and excited every time something new rules out. I'm the operations manager for one of Chatel's locations and I'm constantly playing with the new features to see if they will be useful for my company. This software is super easy to use, it cuts down on labor-intensive data management and archiving information. Plus the fact that it allows a property manager to be mobile. There is nothing sweeter than being at a board meeting or a condo meeting and saying hey I can pull that information up on my phone. :)

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Friday, February 8, 2019

Pros: AppFolio has so many great features for keeping track of pending applications, rents, and maintenance requests. Cons: There are no cons. I love everything about the software. Overall: AppFolio Property Manager has a report for any piece of information you may be looking for. It's so easy to stay organized and keep both the property owners and renters happy. AppFolio's support group are great as well.

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Friday, February 8, 2019

Pros: Constant updates and improvements that keep the usability better and better. Cons: Constant updates and improvements that create other issues within the software.

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Friday, February 8, 2019

Pros: AppFolio has so many great features for keeping track of pending applications, rents, and maintenance requests. Cons: There are no cons. I love everything about the software. Overall: AppFolio Property Manager has a report for any piece of information you may be looking for. It's so easy to stay organized and keep both the property owners and renters happy. AppFolio's support group are great as well.

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Friday, February 8, 2019

Pros: Constant updates and improvements that keep the usability better and better. Cons: Constant updates and improvements that create other issues within the software.

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Friday, February 8, 2019

Pros: Appfolio has been very helpful and is so easy to navigate. If I ever have any questions or problems their customer service team is always very easy to contact and quick to respond. I also like that they are constantly updating and making Appfolio even better and they actually ask for your opinions and take them into consideration when making those updates. Cons: I would have to say that the thing I like least is probably the dashboard activity notifications. I would prefer to be able to sort and only see the activities that have been assigned to me instead of seeing everyones. Overall: Overall I really like Appfolio. The bill pay feature has saved us a lot of time. We no longer have to print checks, get them signed and create envelopes to get them mailed out. Huge timesaver. Also, their customer service is outstanding. They have a great team and have been fantastic to work with. I would highly recommend their software.

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Friday, February 8, 2019

Pros: I love that things are so well integrated. I have been with Chatel Real Estate for 7 years and we have been using Appfolio for the last 6 years. I appreciate all of the new features that you roll out and I'm super excited every time I see that little bubble at the top of my screen meaning something new has been added. Also, it's super nice that it's easy to use on the phone, I don't like the App. I only use it through my cell phones web browser but it works perfectly and I can get a ton of stuff done while visiting a building. I love that its a one stop shop for property management needs. I like being able to communicate with an entire building and record that information on unit owner pages. The key system is fantastic! We just started using it recently, and it has saved us so much time in addition to providing us with accurate records. Cons: Prepayments on unit owner ledgers do not automatically apply to the next owners charge automatically. This makes the aged receivable detail look off which is annoying and clients complain about it. It's not a huge deal and its something we easily fix. I also wish the homeowner directory report had columns to add their tenant's information into it, instead of having to pull a renter directory and then an owner directory. Clients want just one spreadsheet not two! I wish you accepted AMEX for payments, I get a fair amount of compliants about it. Overall: Overall I'm very pleased and excited every time something new rules out. I'm the operations manager for one of Chatel's locations and I'm constantly playing with the new features to see if they will be useful for my company. This software is super easy to use, it cuts down on labor-intensive data management and archiving information. Plus the fact that it allows a property manager to be mobile. There is nothing sweeter than being at a board meeting or a condo meeting and saying hey I can pull that information up on my phone. :)

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Thursday, February 7, 2019

"Great interface and awesome support team!" What do you like best? Appfolio is very versatile and used for many things. From work orders to mass emails, to rental applications; appfolio has it all! What do you dislike? Nothing! Great website and tool for property management What business problems are you solving with the product? What benefits have you realized? Great for tenants as well as agents to communicate and send work orders!

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Thursday, February 7, 2019

"Great interface and awesome support team!" What do you like best? Appfolio is very versatile and used for many things. From work orders to mass emails, to rental applications; appfolio has it all! What do you dislike? Nothing! Great website and tool for property management What business problems are you solving with the product? What benefits have you realized? Great for tenants as well as agents to communicate and send work orders!

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Wednesday, February 6, 2019

Pros: I love the ease of Appfolio. This goes for search, posting ads, everything. The omnibox makes this. I can find any tenant or applicant by name, apartment, email, or even phone number! Cons: I think what I like least is the website platform. Currently, we post listings through an iframe on the WordPress site because it allows us to customize our site to stand out. If we were to sign up for an Appfolio provided website, we would look like all of the other ones. We want to be unique. Our brand and look matter so much to us! Overall: The problems we are solving is having access to a centralized database of everything. The speed we can locate and act upon information adds so much value to how fast we can pivot in this ever changing industry. Nothing stays still and no one wants to be the next Blackberry to the iPhone.

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Wednesday, February 6, 2019

Pros: It is very easy to use. has everything in one place . Cons: I really don't have anything bad to say, I really like the program

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Wednesday, February 6, 2019

Pros: It does an amazing amount for us and allows PM's easy access 24/7. You will love it. The ability to track communication between parties has never been made this easy. Key word...easy. Even I am able to use this and I am less than tech savvy. Cons: It is web based so be prepared to wait for it to load on occasion. Our biggest wait time is for application screening. Overall: Because this software allows for so many things to be tracked, our time searching for communications with both tenants and owners is greatly diminished. Appfolio staff seem very responsive with developments or improvements your client base has recommended. One suggestion, I would like to see a place where a permanent rental reference could be done at move out by the PM, and be readily accessible to be sent along to another Landlord upon their request for a referral.

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Wednesday, February 6, 2019

Pros: Great customer service & support team that are knowledgeable about their product. Easy to track from applicant to tenant. The on-line payments is great for tenants that don't live close to office. I've worked with this software for over 3 years now and love it! Cons: The payment to owners was the most difficult for me, but I came in 2 years after AppFolio was put in place with very little training. Overall: We are able to track payments from tenants, print out ledgers & pay our owners with ease; which makes everyone happy all the way around. buy this for your clients

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Wednesday, February 6, 2019

Pros: Appfolio is very user friendly. They have great online help and training to get you started and to teach you new things as you go. Cons: It is sometimes difficult to find a report with exactly what you need on it. You have to search different reports and then reorganize the data within the report. Overall: I think Appfolio is a wonderful product. Easy to learn, easy to use.

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Wednesday, February 6, 2019

Pros: Online for me and tenants apps online, with option to collect app fee, leases auto-populate with info from apps and property database, tenants can pay online and set up autopay, tenants can submit maintenance requests that go straight to maintenance crew . Cons: doesn't have usable to-do checklist, doesn't have mass tenant texting option, can't receive pictures on texting feature . Overall: This software is the only reason why I still have hair! When I started in property management, it was Quickbooks and Google Sheets. It worked, but accounting was super labor intensive, applications were on paper, tenants had to submit payments in person or into the CORRECT bank account at our local bank. Maintenance was difficult to keep track of, among other things, like unique notes and situations for each tenant. I had to create a new lease for every tenant. Appfolio changed everything. Payment is online, and now 77% of my tenants pay there. I've trained roughly 90% of my tenants to submit maintenance requests online or through the Appfoio app so they go straight to my maintenance team. Leases autopopulate from the information entered onto the online application. I can enter notes on each tenant profile so I can keep track of unique situations. The best part is that it runs off my browser or the app. I can keep track of things while I travel (which I love to do!) There's a lot more to this program, but I can guarantee you'll never go back!

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Wednesday, February 6, 2019

Pros: I love the ease of Appfolio. This goes for search, posting ads, everything. The omnibox makes this. I can find any tenant or applicant by name, apartment, email, or even phone number! Cons: I think what I like least is the website platform. Currently, we post listings through an iframe on the WordPress site because it allows us to customize our site to stand out. If we were to sign up for an Appfolio provided website, we would look like all of the other ones. We want to be unique. Our brand and look matter so much to us! Overall: The problems we are solving is having access to a centralized database of everything. The speed we can locate and act upon information adds so much value to how fast we can pivot in this ever changing industry. Nothing stays still and no one wants to be the next Blackberry to the iPhone.

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Wednesday, February 6, 2019

Pros: It is very easy to use. has everything in one place . Cons: I really don't have anything bad to say, I really like the program

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Wednesday, February 6, 2019

Pros: It does an amazing amount for us and allows PM's easy access 24/7. You will love it. The ability to track communication between parties has never been made this easy. Key word...easy. Even I am able to use this and I am less than tech savvy. Cons: It is web based so be prepared to wait for it to load on occasion. Our biggest wait time is for application screening. Overall: Because this software allows for so many things to be tracked, our time searching for communications with both tenants and owners is greatly diminished. Appfolio staff seem very responsive with developments or improvements your client base has recommended. One suggestion, I would like to see a place where a permanent rental reference could be done at move out by the PM, and be readily accessible to be sent along to another Landlord upon their request for a referral.

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Wednesday, February 6, 2019

Pros: Great customer service & support team that are knowledgeable about their product. Easy to track from applicant to tenant. The on-line payments is great for tenants that don't live close to office. I've worked with this software for over 3 years now and love it! Cons: The payment to owners was the most difficult for me, but I came in 2 years after AppFolio was put in place with very little training. Overall: We are able to track payments from tenants, print out ledgers & pay our owners with ease; which makes everyone happy all the way around. buy this for your clients

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Wednesday, February 6, 2019

Pros: Appfolio is very user friendly. They have great online help and training to get you started and to teach you new things as you go. Cons: It is sometimes difficult to find a report with exactly what you need on it. You have to search different reports and then reorganize the data within the report. Overall: I think Appfolio is a wonderful product. Easy to learn, easy to use.

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Wednesday, February 6, 2019

Pros: Online for me and tenants apps online, with option to collect app fee, leases auto-populate with info from apps and property database, tenants can pay online and set up autopay, tenants can submit maintenance requests that go straight to maintenance crew . Cons: doesn't have usable to-do checklist, doesn't have mass tenant texting option, can't receive pictures on texting feature . Overall: This software is the only reason why I still have hair! When I started in property management, it was Quickbooks and Google Sheets. It worked, but accounting was super labor intensive, applications were on paper, tenants had to submit payments in person or into the CORRECT bank account at our local bank. Maintenance was difficult to keep track of, among other things, like unique notes and situations for each tenant. I had to create a new lease for every tenant. Appfolio changed everything. Payment is online, and now 77% of my tenants pay there. I've trained roughly 90% of my tenants to submit maintenance requests online or through the Appfoio app so they go straight to my maintenance team. Leases autopopulate from the information entered onto the online application. I can enter notes on each tenant profile so I can keep track of unique situations. The best part is that it runs off my browser or the app. I can keep track of things while I travel (which I love to do!) There's a lot more to this program, but I can guarantee you'll never go back!

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Wednesday, February 6, 2019

Pros: Appfolio has been a huge asset in our business! It's very easy to use and makes helping our residents a breeze! Cons: I would say that Appfolio could use an activities function on the Guest Cards.

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Wednesday, February 6, 2019

Pros: Very easy to use and understand. Gives the reports needed. Cons: Price keeps going up annually. I wish we could lock in for 5 years at least. Overall: Great, we really enjoy and have not found another program that we like as much.

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Wednesday, February 6, 2019

Pros: I have used many other property management systems and AppFolio's is so far more superior. The easy of use, the UX, the graphics to follow trends and the affordability, all make this a hands-down winner. I recommended it to all property owners that i know. Cons: I honestly do not know what i would change. There are more functions and reporting options that i don't need but i simply don't use them. But if i were trying to be critical, i would reduce some of the less important reporting or management features and focus on those that are more important. Overall: excellent. it allows me to track and analyse my portfolio to ensure i make optimal decisions in running my operation.

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