AppFolio

AppFolio

354 Reviews · Last reviewed on 08 October 2019

What is AppFolio?

AppFolio Property Manager is a powerful cloud-based property management software that allows multifamily and single-family, commercial, student housing, homeowners and condo association, and mixed portfolio property managers to more effectively market, manage and grow their business.

Our online property management software includes complete accounting and property management functionality, including the ability to:
-Provide instant access to reports and statements directly through the Owner Portal
-Post vacancy ads to your website and hundreds of listing sites on the Internet
-Accept online rental applications and leases
-Quickly screen residents
-Streamline dues increases and rent collection online
-Perform mobile inspections
-Communicate with residents through text messages

AppFolio Key Features

Residential & Student Housing

Commercial

Homeowners & Condo Association

Owner Reports & Statements

Marketing & Leasing Features

Online Applications & Payments

Streamlined Rent Collection

Mobile Inspections

Communication Features

Resident Screenings

Serchen Index

80.36
592
Employees
354
Reviews
5,164
Followers
N/A
Likes

AppFolio Reviews

4.7

Excellent!

354 Reviews

Last reviewed on
08 October 2019

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Friday, October 4, 2019

from Real Estate

This program is constantly upgrading and making new items to help make our life easier and quicker to do things. I am sure there is still a lot that I don't use on this program that would benefit me and my company.

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Thursday, October 3, 2019

from Bustos Management

I love that this software encompasses every facet of property management and that it is continually updating and changing to fit the current needs of the users. The customer service department is top notch is responds quickly to my needs.

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Thursday, October 3, 2019

from M.D. Atkinson Co. Inc.

Very user friendly. Easy to train new employees . Easy to show residents how to access their portal information

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Thursday, October 3, 2019

from Rollingwood Management, Inc.

The software is easy to use. The support is awesome! AppFolio listens to customers' needs and implements changes and new software options to help them run their business more effectively.

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Thursday, October 3, 2019

from Investment Realty

I like most about this software that it is so user friendly and that the users can submit their opinions on improvements.

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Thursday, October 3, 2019

from Real Estate

Easy, and love the new features that enhance our capabilities.

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Thursday, October 3, 2019

from Premier Properties Inc.

Ease of use and customer support- It is versatile and I use it for rentals and HOA

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Thursday, October 3, 2019

from BEST MANAGEMENT TEAM

IT IS SO USER FRIENDLY- I LIKE BEING ABLE TO MANAGE MY BUSINESS FROM THE OFFICE- OR FROM MY CELL PHONE.

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Thursday, October 3, 2019

from Investors Property Management Group, Inc.

Transitioning to AF has saved us at least 30% in our time in doing the same thing we have been doing in Yardi. The capability of online rent payments has the tenants do the job for you. The capability to pay bills through ACH has eliminated the need of having to cut checks, mail them, having to put stop payment on lost checks, not talking about how much faster the bill payment process has become. We are happier, renters are happier, and vendors are happier. The capability of monthly financial reports being electronically provided to Owners in their own portal has made our clients more satisfied. The capability of attaching everything directly into the software has made it possible for us to go 99% paperless, no more buying paper, no more file cabinets, no more time spent on filing. All of the above and much more has allowed me as the Finance Manager to close the month at 2 weeks earlier than I used to.

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Thursday, October 3, 2019

from Dunn Real Estate

Support is great!! They call me back quickly and fix my mistakes!

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Thursday, October 3, 2019

from Windermere Management

I like that it makes everything more convenient. Our tenants can pay their rent online, sign paperwork, and submit work orders. It saves everyone time and paper.

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Thursday, October 3, 2019

from Property Management & Maintenance

There are so many features. The capabilities are truly endless.

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Thursday, October 3, 2019

from Frederick Realty, Inc

Easy to use on items that have not been changed.

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Thursday, October 3, 2019

from Fayette Twp Fire Department

This service allows for a wide variety of property management tasks to be completed all from one app or online dashboard. From maintenance requests to sharing important documents, tenants are always in the know and have direct access to the leasing company. The maintenance request section is very easy to use and makes it much better on both sides as they are organized very well for viewing by maintenance personnel.

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Thursday, October 3, 2019

from Exit Realty Number One

That it is web base. I can be anywhere and get into my accounts. I have be using this system for over 6years.

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Thursday, October 3, 2019

from New Dimensions

I like that Appfolio is constantly inovative and changing the software to meet our ever changing needs.

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Thursday, October 3, 2019

from Gervin Management & Realty

I liked the ease of use and especially like the tenant/homeowner portal. This feature saves the staff a lot of time. Less phone calls from homeowners & tenants asking if they are up-to-date with monthly payments or reporting maintenance issues.

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Thursday, October 3, 2019

from Diversified Property Management

Appfolio is easy to use, the software is easy to navigate and they are always coming out with new helpful features

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Thursday, October 3, 2019

from All East Bay Properties

ease of use/portability - you can do pretty much anything from anywhere/reports/automation/electronic transactions

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Thursday, October 3, 2019

from Latter & Blum Property Management

It's robust yet easy to use, dependable, constantly evolving, their developers listen to their customer's needs and if possible delivers, issues are handled quickly by their web based customer service team, and it's affordable.

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Thursday, October 3, 2019

from Maxim Realty Trust

I am a CPA and have a Masters Degree in Management Information Systems. I've used AppFolio for 15 months and was instrumental in the selection and implementation process. This software company excels in customer service and software ease of use. Many of the functions are intuitive and those that require a learning tool, AppFolio has live training sessions and training videos. When support is needed, I have yet to have a bad experience with them. The staff is very knowledgeable and listen to what your issue is. They are improving the software periodically. Most current feature I have seen is their software will read an invoice and try to place the correct data in the correct field. The more you use it, the smarter it gets.

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Thursday, October 3, 2019

from RightMove Properties

Appfolio has ever feature you could imagine and they are CONSTANTLY listening to users and adding more features. If Appfolio was down for ever a day, I don't know if our company could function.

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Tuesday, October 1, 2019

from Blue Parrot City LLC

I found a NEW LOW. I was attempting to call this company to learn about their software. Getting past the receptionist proved nearly impossible. She kept me on the line for 15 minutes putting me on hold and asking irrelevant questions before I got put through to an "account executive". After just a couple of minutes, it was discovered that this "executive" could not answer my questions and would have to call me back with answers the following day. When he called back the next day he insisted on asking me personal and private questions that had nothing to do with me buying his product. I told him that his questions were inappropriate and could we just set up a demonstration for his software. He said he would not do that unless I answered his questions. Really? I opted to end the conversation there and find another company. I figured that if I cannot get past the initial meet and greet calls, then I certainly could not work with such poorly trained people and poorly run company. I quickly realized why they have so many 1 star ratings. This was a first for me and as I said - A NEW LOW.

0 of 2 people found this review helpful.
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Tuesday, October 1, 2019

from Cornerstone Communities, LLC

Not only was AppFolio very complete when I switched to it in 2013 they constantly add new features! And! They listen to the users to implement the ideas that they suggest.

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Tuesday, October 1, 2019

from Burkely Communities, LLC

Ease of use and easy to learn for most tasks.

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Monday, September 30, 2019

from Wilkinsandco Realtors

The capability of running variou reports and and different formats they can be saved in.

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Monday, September 30, 2019

from IRC Real Estate LL

The all in one aspect and the accessibility for our clients through online and app formats.

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Saturday, September 28, 2019

from Outer Banks Beach Rentals & Sales

This company has made great strides to create software that is fully automated. I can virtually work from just about anywhere and do most any functions include payables. I have been with the company since 2013 and have seen them software progress to comprehensive software company I highly recommend it if you are a small business.

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Friday, September 27, 2019

from Core Communities & Investments

I love that you can work on multiple properties at the same time. It is super easy and user friendly!

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Friday, September 27, 2019

from Beltwood Property Management

Appfolio has saved us a tremendous amount of time in our monthly tasks. It puts our financials at our fingertips. And it allows us to share the financials with the people we need to very easily. The system for scheduling and paying vendors is very easy and wonderful to have integrated into the recordkeeping for the units. The various functions used with renting new properties renting properties to new tenants is great to work with. The system for communicating with tenants once they are in his real great. From maintenance request to being able to contact the entire buildings tenant is really easy and leaves a good record. I'm the one who writes our leases and amendments. I really like the way the system works for that. Overall we are very happy working with the system

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Friday, September 27, 2019

from Silverheels Property Management

I have been very pleased from the start up of with AppFolio. Staff have always been helpful, professional, and work hard to solve any issues. They listen to the clients and are constantly upgrading the programs to meet our needs.

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Friday, September 27, 2019

from Harbour Club

It's very user-friendly and is consistent with how things work. Feedback is monitored and changes are made according to demand. My company uses this software across multiple sites daily with no complaints. I love being able to text the residents.

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Friday, September 27, 2019

from George Gay Real Estate

It allows me to assemble data into reports effortlessly and quickly and allows me to find info quickly. It is the most important and successful business decisions I have ever made.

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Friday, September 27, 2019

from Armstrong Team Realty,Inc.

It makes keeping up with each and every property really easy. As long as the individual property managers are using the system properly, admin can easily see what the status is.

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Friday, September 27, 2019

from American Heritage Property Mgmt

Appfolio is very user friendly. There are many features which I was not able to use with our other software.

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Friday, September 27, 2019

from Charter Real Estate Services

I love the ease of use. I really like the dashboard feature so that all my work can be seen on one screen.

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Friday, September 27, 2019

from David Nase Property Management

The ability to use across multiple devices

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Thursday, September 26, 2019

from Emerald Management

THAT MAKES OUR JOB EASIER AND YOU WORK EVERY DAY TO IMPROVE THE SYSTEM

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Wednesday, September 25, 2019

from Kay's Crossing Apartments

When I started using Appfolio 3 years ago, I found it easy to use and was able to offer suggestions on ways to improve the software for my company's benefit. These ongoing improvements have helped me manage my property better and with more detail. At this point, I am excited about what's new every time it pops up. Some of the implementations are simple, some more complicated but almost always very useful to me and the rest of my property management company.

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Wednesday, September 25, 2019

from The Realty Corner, Inc.

Appfolio is a User friendly, highly intuitive software program for the Property management Industry. Having used another major program previously, I can say that Appfolio has addressed a variety of shortcomings of the other program and has done so with a eye to Customer use and clear understanding. The customer service/ tech help/ problem solving- we consistently receive far surpasses our previous program as well as that of customer service outside our industry that I have worked with. I so appreciate the constant refining of Appfolio's program areas- much of which comes via customer requests and reviews. I can heartily recommend Appfolio to any size property management office.

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Tuesday, September 24, 2019

from Schwalb Realty

What I like most about this software is 1. ease of use. 2. constant updates or changes that improve use for both property managers and tenants. Often these updates are based off of suggestions of users where other users get to vote on.

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Tuesday, September 24, 2019

from USa Real Estate & Property Management

I love that they are constantly improving their program using real input from the users. I also like the overall ease of use of Appfolio.

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Tuesday, September 24, 2019

from Team Harris Real Estate

User friendly, available functions, property management done in one program!

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Tuesday, September 24, 2019

from Pine Grove Apartments

Very simple to use and understand the lay out of AppFolio

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Tuesday, September 24, 2019

from Pfeifer Property Managemnt

great program with lots of options, does everything we could ask for

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Tuesday, September 24, 2019

from The Jacques Company

This software keeps me organized and on top of managing a large inventory of properties and clients. -It has a strong financial reporting side that encompasses everything necessary to operate and deliver to owners as well as tenants. -We receive great feedback from the tenants as this software provides a very seamless experience from application process all the way through move outs. -User friendly, easy to navigate. -Reports to Experian credit bureau and now RentBureau. -I also love that on the property page, tenant page, owner page we can add activity reminders. -The options of reports are great and the customization of them are endless. -Owners, tenants, vendors all have portals to work in giving them access to their information/accounts. -AppFolio is always working to improve features and add new services that could benefit property management companies. -Newer feature is an app for tenants to use to pay online and schedule maintenance. Love it! Many pros. You won't be disappointed.

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Tuesday, September 24, 2019

from Carriage Real Estate & Property management

I appreciate and could not run my company without your help, your website and software. Using your site has helped me organize and better able to manage my clients and tenants. I also appreciate the accounting and how specific it can be, or it can be more simplistic for clients who are not as sophisticated in using some of the more advance features of the site. Over all, developers at Appfolio seem to spend a lot of time with the evolution of the site constantly, and it shows.

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Tuesday, September 24, 2019

from Gifford Properties & Management LLC

I switched from Buildium to Appfolio 5 years ago and have not had any regrets. It is very robust and Appfolio is always updating the system

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Tuesday, September 24, 2019

from Integrity Place Realty and Property Management Co

I love how easy it is to advertise our vacancies. Then the interested parties can schedule viewings and apply for the property right from our web site. Once we select a tenant, we can transfer all of their information from their application over to make them our active tenant with the click of a button. I love how easy it is for tenants to pay their rent online or at pay stations and it goes directly into our bank account and calculates the management fees.

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Tuesday, September 24, 2019

from Remax Select

I manage so many homes. Without appfolio there is no way I could manage 130 homes in my own with my assistants. It keeps us inline

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Tuesday, September 24, 2019

from ES Property Management

One stop shop for tenant information and invoicing

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Tuesday, September 24, 2019

from City Real Estate

I purchased this program in 2011. The program offers all aspects of property management and is easy and convenient from beginners to experienced agents. I can operate my business sitting in the sun at the lake - just as well as sitting behind my desk. I have referred this program to several new companies!

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Tuesday, September 24, 2019

from Association Billing Services

It is very user friendly. I like that it is always evolving. The support has been great.

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Tuesday, September 24, 2019

from ADG Realty

The many features. Can upload many photos. Can text and email vendors, tenants and owners through the software. Every aspect in property management is covered using the software from application to collections. We received money recently from the collection company. Awesome!

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Tuesday, September 24, 2019

from VEGAS EDGE REALTY

Love the ease of use, the convenience of texting and emailing form the program. The invoice and maintenance tracker really help keep me on top of repairs for our owners.

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Tuesday, September 24, 2019

from Advanced Property Management

It makes my job much more efficient! Recently switched from rent Manager, Appfolio is so much more efficient. I would not hesitate to recommend this software!

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Tuesday, September 24, 2019

from Aaims Property Management

Very easy to learn and use this program.

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Tuesday, September 24, 2019

from Long & Foster Property Management

Very Efficient for Property Management Processes

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Tuesday, September 24, 2019

from Real Property Management Legacy

Access Help Center; GL Account Codes.

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Tuesday, September 24, 2019

from CENTURY 21 North Homes Realty

Ease of use. Very user friendly. Not complicated. Integrated operation. World wide availability.

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Tuesday, September 24, 2019

from Sassouni Management

cloud based master search function often see new feature upgrades introductions

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Monday, September 23, 2019

from WDC Properties

The software is very intuitive and user friendly

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Friday, September 20, 2019

from Hermitage Property Management

Our team loves the flexibility and ease of use. We also very much appreciate the ongoing changes and tweaks the AF teams makes to the software. They are constantly trying to improve it.

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Friday, September 20, 2019

from E Cooling Properties

Flow of application to lease to tenant management Online payment system Text customer through software function

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Friday, September 20, 2019

from Munson Realty, Inc.

The user interface is very easy to navigate

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Friday, September 20, 2019

from Hecht Property Management

This is a toss up between ease of use and the great staff at Appfolio. Appfolio is quick to assist you with problems you might be having and they are always making improvements to the software.

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Friday, September 20, 2019

from RK Smith Realty

This software makes our daily work so much easier. It allows us to stay very organized.

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Friday, September 20, 2019

from R&B Properties

It's easy to use

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Thursday, September 19, 2019

from Real Estate

all the reports easily assailable, looking up information and inputting bills is very convenient.

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Thursday, September 19, 2019

from Property Management Positive Moves

very easy to use, and had many already made reports

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Thursday, September 19, 2019

from Rental Zebra

This property management software is easy to use and user friendly for both manager and tenant. Easy to store notes, files, and data all in one place easily accessed by anyone on our team. One stop shopping.

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Thursday, September 19, 2019

from Meridian Commercial Property Management

Ease of use and user interface. The ability to directly and simply customize reports helps provide each of our clients with the information they want, the way they want it.

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Thursday, September 19, 2019

from Park Place Communities

It flows well for our use. It has features we use daily.

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Thursday, September 19, 2019

from Barnhart Realty Group

The overall flow of the system from application, to move-in, to month to month operations is very complete. Rent receiving and recording is payments to the landlord are much quicker than our previous ledger system. This has taken the money handling out of the hands of the leasing agents and placed checks and balances on who and how the funds are moved or paid. All correspondance can be tracked via emails and texts between tenant and agent. Very easy to follow a discussion after the fact and see where and how things get changed in the conversation.

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Thursday, September 19, 2019

from Rosemount Management

Great database for property management; has everything we need to manage a residential apartment complex. Allows residents to pay online for free, submit work orders, & sign paperless leases. AppFolio is always adding & improving new features.

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Thursday, September 19, 2019

from John L Scott Portland Property Management

The ease of use, the help topics, and the ACH payment functions.

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Thursday, September 19, 2019

from Real Property Management Westchester

Ease of use. They are always updating and improving the software.

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Thursday, September 19, 2019

from Veracity Property Management

Appfolio allows us to not only manage accounting, but makes work orders easy to track, keeps us on task and helps make sure that things don't fall through the cracks. Bill paying is simple and tracking tenant communications is easy too.

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Thursday, September 19, 2019

from Real Property Associates

Everything is kept in one place and all the flows are intuitive and easy to use. This software is significantly more functional than any other property management software i've used.

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Thursday, September 19, 2019

from Pike Properties

User Friendly. Good reports to see various financials and figures.

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Thursday, September 19, 2019

from Florida Property Management & Sales Corp.

User-friendly, it meets our needs, efficient reports

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Thursday, September 19, 2019

from Royce Realty & Property Management

The most important feature is that the software streamlines my business making me highly efficient at managing all the various day to day tasks. Also enjoy the constant improvements meeting mage to the product.

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Thursday, September 19, 2019

from Jd McCormick

Its very easy, clean lay out and contains all the needs all in one

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Thursday, September 19, 2019

from Sterling Porperty Solutions

Very user friendly and easy to navigate!

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Thursday, September 19, 2019

from Disciple Property Management

As someone who was new the property management industry when I came onboard a year and a half ago, I found AppFolio very easy to learn and navigate. The training resources were and continue to be extremely helpful. The support response with questions / concerns is absolutely a 10/10.

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Thursday, September 19, 2019

from Real Estate Opportunity

I like the ease of use, the fact that there is a working app that I use every day.

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Thursday, September 19, 2019

from Clint Lukens Realty

Appfolio is user friendly. Love the search engine. Makes it easy to locate what I need, it be a tenant, check, owner, etc. I also like that it is constantly being improved. I like that the Appfolio team takes our suggestions on features to add or change within the system. Their support staff is always professional and courteous. They are knowledgeable of the system and are always willing to further explain how they resolved the issue. The live chat is a lifesaver for minor issues . Overall, this software is great!

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Thursday, September 19, 2019

from Invictus Mgt LLC

This software is incredibly user friendly and is constantly being updated in great ways to make it even more so. Everything is so intuitive that even when there is something new to do, etc I find it very easy to walk myself through it. I've been using this software for 7 years I think and it just gets better all the time.

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Thursday, September 19, 2019

from Koetje Property Management

The best thing about the system when we selected it was that it is cloud based and allows us access to our database anywhere. Since then it is the continued improvement of the system. It is an all in one for property managers.

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Tuesday, September 17, 2019

from Karya Property management

User friendly and great customer service with ease of getting minor items customized/developed to fulfill your specific needs

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Tuesday, September 17, 2019

from Savio Group

easy to upload and download data, very easy to navigate, ease to access needed reports...etc

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Tuesday, September 17, 2019

from First Realty of Greenville, Inc.

It has really streamlined our property management process. We like the owner portal and the capability for tenants to pay online and to make direct deposits.

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Tuesday, September 17, 2019

from Townsend Real Estate

The ease of using the accounting side of it and the many features.

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Sunday, September 15, 2019

from Not Displayed

With a real estate side business, I'm able to do all of the necessary management of my properties from a simple app. Helps me connect with tenants, vendors, and business partners all in one. Saves me a lot of time from what used to be a grueling process. Great customer support team as well.

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Friday, September 13, 2019

from Winstar Properties

It's right to the point and easy to use

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Thursday, September 12, 2019

from Keyrenter

I like that it is pretty functional and easy to navigate through.

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Thursday, September 12, 2019

from Rock Consolidated LLC

I can't imagine managing rental properties without a management software. I use AppFolio every day to look up tenant, property, and owner information and take notes; enter and pay bills; communicate with tenants, owners, and vendors, and more.

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Thursday, September 12, 2019

from Town 'N Country Realty

They are always changing things to make it easier and more user friendly. Customer service is great too, they will call and walk you through the steps to show you how to do things that you might not know how to do.

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Thursday, September 12, 2019

from Braunfels Haus Apartments

The convenience of entering information in one place is like nothing else I've used in the past.

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Tuesday, August 27, 2019

"Experience with appfolio" . What do you like best? I like being able to engage with tenants using the texting app built into appfolio What do you dislike . I dislike the updated design. The app version is hard to use versus using it online. What problems are you solving with the product? What benefits have you realized? Solving have to use more than one app to get multiple things done. We can engage with tenants, create reports, work orders, upload leases and etc all in one app.

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Tuesday, August 13, 2019

Pros: How comprehensive the program is. AppFolio was more detailed and offered a more professional final product. Cons: Only lately with changes in Texas law are we experiencing problems with the program flexibility Overall: I am very pleased as this program brings together the information I need with the push of a few buttons. It also provides easy to read reports that are very detailed for the owners.

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Wednesday, August 7, 2019

Pros: Updates Work Order Report Able to look at everything at a glance and detailed Cons: Owner Statements work order estimates not holding funds properly when an owner has more than 1 property Re-occurring work orders

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Tuesday, July 30, 2019

Pros: I love AppFolio, it does everything all together in one place, no need to have multiple programs because AppFolio has everything you need to be organized and professional. You can basically go paperless using this software. It is very easy to learn, there is self help that walks you through things if you forget or need to learn how to do something. They are always adding new things and making AppFolio better. Our company is actually one of there testers so we get the new updates to try before they are even released. AppFolio takes you through the leasing process from start to finish and takes care of everything in between. Your company can upload all the forms you could possibly need as templates (applications, leases, notices, letters, renewals, terminations and you can also make your own letters to add as templates.) All forms auto populate and give you the ability to edit as needed to fit the tenant(s) you are sending to. Everything between you and the tenant can be completed online such as applications, leases, changes in terms, addendums, lease assumptions and more. Tenants and managers are able to sign forms digitally which is great. When everyone has completed signing it automatically send a copy of the signed document to each resident and the property manager. Rent can be paid online, maintenance requests are done online. Keeps all your records in one place. I have never used a better software product and I have been in this business for 22 years. Cons: This is a hard one because AppFolio since it started has listened to its users and just about everything we've asked for to make our jobs more efficient and easier they have made happen. There is literally one thing that comes to mind that I wish was different. When you print something from AppFolio you click to print to PDF then it opens a PDF copy of what you are trying to print, then on the PDF you go to file, print, then your printer opens up and you hit print again. to me its a lot of steps just to print something. But if you look at all the pros in this software having to click 4 times to print something is really nothing! (me being lazy or in a hurry) Who knows, one of these days I might come to work and they'll have changed it and it will print with one click! Overall: I have had nothing but a great experience with AppFolio. I love the fact that it does everything and that it gets better every single week. I love the functionality of it, that you can send text messages to your residents and get immediate responses back probably 90% of the time, I love the fact that it auto populates all you forms for you. I love that most tenants pay rent online so there are hardly any checks to deposit each month. we can send group messages to an entire unit at the same time either via email or text message. I have never felt lost and there is nothing that I cant figure out how to do on my own. The help section is amazing and there is also a forum where you can also get help from other users. I am so glad my company started using AppFolio. There is so much more that I could tell you about that AppFolio does, be glad there is a limit on how much information I can give you!! It is really great software hands down.

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Thursday, July 25, 2019

Pros: The office point was reasonable for usage and it sooner a lot if the issues it office was having at the time. We needed an online portal for payments and maintenance requests to stay better organized. The software also helped our tenants get their payment history and what free we're accessed for various services provided. It really helped the efficiency of the office in keeping pertinent tenant information all in one place and not scattered in everyone's individual email boxes. Cons: From my experience in the set-up process, it did take some time, especially not having such a system to switch from. I'm sure if we had a similar one prior, the prices would have been much easier.

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Thursday, July 18, 2019

Pros: It is very easy to use, with the layout being so user friendly. It also keeps a very nice organization of payment made and received, with properties, tenants, and vendors having a very easy setup for your property management needs. Cons: The bank check setup could use refinement, as for all of the checks our team had to make custom templates to print check properly. Also, saving an invoice to a payment only shows on bill page. To show the same pdf saved on payment page the invoice needs to be saved again.

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Friday, July 12, 2019

Pros: I love how much you are able to do and keep organized. As a property manager that handles customer relations and accounting this keeps it very organized! Cons: Customer service sometimes make mores problems with our accounting team - which comes back on us. Sometimes they seem like they are winging" issues . Overall: It has been great!

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Tuesday, July 9, 2019

Comments: Overall experience has been great aside from the length of time it takes to make any changes to accounts etc. It should feel and look more like a live report while you are on it . Pros: I recommended this to a property manager and also installed it. We found that it was simple and easy yet you could do so much with this software. Renters can pay their rent, keep track of payments, print, customize reports and property managers can also track and manage reports for multiple tenants. Al of the reporting can also be shared with outside vendors. This was and is the perfect software for property managers that are on a smaller, not a huge commercial scale. with high volume properties. One of the best things about this software is that there is a capability to screen prospective tenants, you can also text a tenant right through the software and do so much more. The value and services cater to both the landlord/property manager and the tenant. Cons: Quite a bit of logging in and out to verify a change has actually been completed or made. It doesn't automatically change while you are on the actual page where you made the initial change.

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Monday, July 1, 2019

Comments: I'll be more willing to refer AppFolio once the bookeeping part of it is cleaner. Pros: I like how everything is in one place- property management, bookkeeping, maintenance- it's a brilliant design . Cons: The bookkeeping aspect is still a nightmare and needs software engineers with a BOOKEEPING mind to improve its use.

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Friday, June 28, 2019

Comments: You save a lot of time since all your files are loaded to the Appfolio Portal Appfolio is multi functional and multi task . Pros: everything is there in one place,easy to use . Cons: When having issues I will like to have a better help from appfolio to resolve them

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Friday, June 28, 2019

Comments: Overall it's a decent experience that with a few tweaks could be a great one. Pros: Most options are easy to navigate to, layout is pretty good as well. Cons: No dark mode, really harsh on the eyes with the bright colors. Speed can sometimes be an issue as well.

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Tuesday, June 25, 2019

from EdgeOTown

We received multiple calls from this company. I told them we were very happy with our current system and asked them not to call again. I asked the guy not to call back and he got very rude and kept asking me over and over why. Why? Because of your very rude obnoxious sales people! We will never consider your company! This guy from 865-338-5374 ruined it for us and will continue to do so with his attitude!

1 of 3 people found this review helpful.
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Thursday, June 13, 2019

Comments: I love the option to personalize to find the business needs. Pros: The option to make recommendations based on current needs. Also, the option to chat with a representative. Cons: It is a simple software. It is not a complex system.

1 of 1 people found this review helpful.
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Tuesday, June 11, 2019

Comments: thumbs up Pros: the functionality. It's pretty much full suit for pM software . Cons: nothing comes to mind.

1 of 1 people found this review helpful.
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Thursday, June 6, 2019

Comments: Overall I love this software. Appfolio always seems to be adapting and making my life easier. I only ask a simpler way to reduce the number of emails we all get from Guest cards and a smoother way to communicate if applications have been worked on. Pros: Easy access and easy to learn. Tenants, owners, and staff are able to learn very quickly using Appfolio. Thank you for that. Cons: Guest cards- The number of emails I get about guest cards. I have removed my email and unposted/posted the unit but I feel I still get them. There has to be a way so that none of the staff receives them. A check I can mark off in my settings. Rental applications- I would like more options than approved, denied, decision pending, canceled, or converting. I need an option between decision pending and approved or a status that says new application.

1 of 1 people found this review helpful.
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Saturday, June 1, 2019

Comments: I work with property owners to get the properties ready to market, and then also answer phone calls and help out tenants, vendors, owners, and whoever else needs help. Pros: This software is packed with features and information, and at the same time, very easy to navigate. Cons: The software is very good at tracking communication for all parties involved. The property information is a bit more free form, so it is up to you how to manage that to make sure property information includes everything you want

1 of 1 people found this review helpful.
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Tuesday, May 28, 2019

Pros: We have been using AppFolio for five years now. In that time, the features and adaptability of the software have increased significantly. When adopted the software, it really wasn't really geared toward commercial properties or owners associations. Since that time, they have really made it a great solution for us in those segments of the property management profession. They listen. They make changes/additions to the features based on feedback from the users. They can't satisfy every individual firm's specific method of handling an issue, but they really pay attention to providing a feature for the vast majority of users. One amazing feature they added was at a customer conference. At the beginning of the conference, they took a poll of what one feature would the users like. The overwhelming majority selected a calendaring feature. The initial roll out of that feature was released by the end of the two day conference. Since then, the calendar feature has become very robust and a great management tool. Back-up issues are no longer a worry. Cons: Nothing so far. Another Pro: Another example occurred shortly after the first conference I attended. I was sitting at one of the outstanding mixers. A gentleman sat down next to me, said that he was with AppFolio. He asked if I had any suggestions as a new user. I said that as a data entry convenience (I'm an old programmer from the '60s), I was all about reducing keystrokes. I mentioned that it would be nice if you were in a date field that you could change the date by tapping the or - keys. Turns out that he is one of the leaders of the firm, and the feature was activated in most date fields by the end of the week. Overall: This software has made our lives easier, and more productive. I have been able to send funds to a client who needed them desperately from the deck of a cruise ship. We are all very happy with our choice of AppFolio.

1 of 1 people found this review helpful.
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Tuesday, May 28, 2019

Pros: The software streamlines our entire operation and it continues to get better every year! Cons: I would like to see a move in and move out inspection functionality that ties photos and conditions right into the online lease signing.

1 of 1 people found this review helpful.
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Thursday, May 23, 2019

from RE/MAX Associated Realty

Appflio is not an accounting system, it is a trust account only. Terrible customer service,the worst I have ever dealt with.

4 of 5 people found this review helpful.
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Thursday, May 23, 2019

Pros: This software is very easy to learn and to use on a daily basis for most aspects of my job. Cons: Not every business runs the same - customizable fields to insert into reports or letters would make my business more personalized. Overall: Being able to share up to the minute information with all employees, owners and residents has been fantastic. Whenever I have had a question for Appfolio, the Support Team has been very responsive and professional.

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Wednesday, May 22, 2019

Comments: Our property management company decided to use AppFolio when we brought all of our bookkeeping in house, taking it from a 3rd party bookkeeping company. At first, we were just looking for bookkeeping software, and AppFolio fit the bill in a reasonably priced package. We soon came to realize how many more features there were with AppFolio, at no additional cost, and how we can streamline much of our leasing process to save time and eliminate typos and duplication of effort. And we came to find out how AppFolio listens to its user and improves its product - "What's New" item pop up weekly or more often! We've made several suggestions ourselves, and now they're part of AppFolio functionality! We consider AppFolio our partner in helping us serve our investors and our tenants. Pros: There are several things that I like about this software. I think the top of my list is that there is so much functionality related to apartment leasing/management that is all integrated - basic general ledger accounting, tenant accounts receivable, screening applicants, online leasing, attachment of invoices, statements, agreements, etc to appropriate pages in AppFolio, vendor payments, owner payments, 1099's, financial reporting, etc, and on top of that, it's an online platform available from any computer or mobile device, live and up-to-date for all users. Cons: Currently my biggest frustration is RUBS for utilities. The feature is set up in such a manner that we are unable to use it because it allocates costs to anything considered a "unit" which for us includes non-residents who lease a parking space. I have made sure that top management and the development team at AppFolio are aware of this flaw in the functionality of this feature, so I'm hopeful there will be a resolution.

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Wednesday, May 22, 2019

from Calad

"Excellent "What do you like best? Its a tool that helps property manager run a clean and transparent business What do you dislike? I have no complains except for pricing, What problems are you solving with the product? What benefits have you realized? Clean Accounting, transparent work order process

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Tuesday, May 21, 2019

Comments: We work with a lot of mom & pop property owners and they are always blown away by the monthly owner statements we send. It is so easy on our end to compile their packet but to them, its sophisticated, and organized. It builds trust with our owners which makes our jobs easier! Pros: How easy it is to learn how to use Appfolio. While the basics are pretty much self explanatory, there are tutorials, videos and a full support team to guide you through the more complex functions of Appfolio. I also love how we can keep everything all in one place, i.e. our resident information, vendor contacts, maintenance requests, property inspections, invoicing, etc. I used to have 4-5 different softwares between all of the above and it's much more efficient having everything in one user friendly place. Cons: Honestly, there's nothing to dislike. The functions not yet available in Appfolio are most likely already in progress to be developed because of the "Suggestion Box" where other users can vote on ideas. What I'm looking forward to most is Appfolio being able to pro-rate rent amounts when a lease renewal starts and ends mid-month as well as more detailed activity reminders on the maintenance side.

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Tuesday, May 21, 2019

from Gremp

Pros: My favorite aspect of AppFolio is how great their customer support is. My company has a lot of questions for them and they always answer each question with cheer in their voice. Furthermore, they do their best to educate as opposed to quickly fixing our problems which I really appreciate. Cons: Some features in this software are a little clunky, such as the feature for sending mail. All in all the complaints I have about AppFolio are heavily outweighed by the positive aspects of the software.

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Tuesday, May 21, 2019

Comments: Overall I love it and have had great experiences with your team in building our processes these last 2 1/2 years. Pros: Documented communication with residents, online leasing and resident portal, forced place insurance, marketing platform, workflows, dashboard, almost everything . Cons: The consistency in where information is pulled, example the phone number on the marketing flyer . Not being able to format the flyers, RUBS is to be built out to have more options.

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Tuesday, May 21, 2019

Comments: We had a very rough start when we moved our 210 properties and 1600 doors over, but we have worked through most of the issues. Pros: I like having everything in one place and not having to search different software programs . Cons: LEAST Favorite Software Issues Invoicing with a mark up Not having a vendor portal where they can only access their work orders Letters - Not having folders and being able to organize letters and notices

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Tuesday, May 21, 2019

Comments: We are much better and much more efficient at doing our jobs! And they keep improving it! Pros: Comprehensive and easy to use. Great support! Cons: What I like least about this software is that it can't read my mind.

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Thursday, May 16, 2019

"Seamless management software " What do you like best? Appfolio seamlessly combines all facets of the property management business into one package What do you dislike? The software is not as strong for commercial management . Recommendations to others considering the product: Highly recommended . What problems are you solving with the product? What benefits have you realized? Improvement in tenant and owner communications especially with maintenance repairs. Accounting marketing management

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Thursday, May 16, 2019

"Love this program!" What do you like best? Seriously, everything! We love receiving payments, making deposits, creating work orders (and receiving them from our tenants through their online portals). This is also a great software for storing all of our documents to each tenants account, which can be accessed online. It gives us the peace of mind knowing if something ever happened to our paper copies of different documents, we have them uploaded to AppFolio. What do you dislike Honestly, we haven?t found anything about this software that we don?t like. Recommendations to others considering the product: This software will have every thing you need to manage rental property. Definitely worth the investment. What problems are you solving with the product? What benefits have you realized? AppFolio makes keeping up with our business so much easier. Everything we need is one place. It?s also wonderful to be able to access AppFolio from anywhere.

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Wednesday, May 15, 2019

from 648 Riverside drive

I hesitate to give this company even one star. I spoke with two representatives on the phone and received another communication via email through my management company. All communications contradicted each other and the sarcastic tone of the phone reps was insulting.

4 of 5 people found this review helpful.
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Wednesday, May 15, 2019

Comments: If you use 100% of the appfolio features you can easily down size your staff and cost due to the system being able to do most of the work for you as well as all the communication with the tenants. Being able to have the pay online option, the renters insurance in the system and direct contact with the tenant in the system with it recording every point of contact is priceless. Pros: This is the easiest and user friendly software out. I have used every other software on the market and Appfolio is the most seamless one out! Appfolio works for tenant, manager, and owner without missing a beat and you can't beat the customer support. The fact that it works just like an app in today's world is priceless especially for the tenant portal. Cons: Only issue I have had with the software is at times it may double post when renewing a lease and changing rental amounts but its only happened a few times.

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Wednesday, May 15, 2019

Pros: It's fairly easy to navigate and if I post something in error it's super easy to reverse it unlike our previous software. Cons: So far I haven't seen anything that makes me not like it. Overall: It's easy for the property owners and tenants alike to read their statements.

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Wednesday, May 15, 2019

Comments: AppFolio is a great platform for my clients/owners/tenants and me. Pros: I've used AppFolio for over 5 years and found them to be accurate and responsive--my clients find it user friendly as well. Cons: Lack of access to the marketing pages--it seems to be either Presidential with access to everything or no access outside of reading. Isn't there an in between so I can not be locked out by our administrative staff?

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Tuesday, May 14, 2019

"Appfolio " What do you like best? Very streamlined system, often times easy to use and figure out. What do you dislike? Live support can improve , most times a have an issue they have to get back to me later. What problems are you solving with the product? What benefits have you realized. Having all aspects of property management in one place.

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Tuesday, May 14, 2019

"Why I love Appfolio" What do you like best? As a manager that started with LEDGERS, that is my favorite part. What do you dislike? Sometimes I get a little flustered when there is a change to a procedure that I already liked. Had a few issues with after hours maintenance Recommendations to others considering the product: I think it's great and easy to use . What problems are you solving with the product? What benefits have you realized? Since we started using appfolio, so much of my time is freed up. The reports that appfolio has streamlined is a big bonus. Lease ups, delinquency etc

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Tuesday, May 14, 2019

"AppFolio - Made the right choice switching over " What do you like best? The AppFolio function is simple, error-proof, love that its online and I can access it from my smartphone. It has brought down our calls internally from tenants, now they can review their accounts online and place work orders no need to call the office anymore. What do you dislike? As of today no complains, the best thing we ever did was switch ever from Yardi to AppFolio. Well, there is one Con for those that are not computer shabby don't think you will be able to get someone over the phone right away to help you out. You will have to wait until a rep get back to you via email? What problems are you solving with the product? What benefits have you realized? we currently have no problems with Appfolio smooth sailing for us, there customer service team is quick to reply if or when an issue needs to be resolved. My advice is to take time and review those helpful self-help tools and videos they have.

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Tuesday, May 14, 2019

Comments: This is a great overall program for property management. It does just about everything that the bigger PM software programs do at a much-reduced cost. Pros: This program does everything the more expensive PM programs does at less than half the cost. The property management functions do everything we need to keep track of tenants and vendors. Cons: Accounting functions are limited, you can't run Cash Flow projections or some other accounting items with this.

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Tuesday, May 14, 2019

Pros: I have used the software for over 6 years. It's great and new features are added constantly. The company listens to its users and tries to accommodate the needs of the masses. It has helped streamline our office tremendously. In the past, we kept hard copies of all bills. With the ease of uploading a bill into AppFolio the time and storage have been a huge savings. Our tenants and owners find it easy to use. I have an 88 year old owner who loves it! And, she did not grow up with computers! Cons: There are some reports I would like to be able to manipulate to our owners or company needs. If there were a few more options, that would be a tremendous help. Overall: Being able to have a web based product has helped our business, as several employees work remotely. It is also very helpful to be able to each see the screen if one employee needs assistance with a task.

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Tuesday, May 7, 2019

Pros: You can jump right in with it and find your away around with ease. Cons: In a few instances, we've had to find workarounds to accommodate the way we prefer to do things versus the way the software is set up to do them. All in all, those have been very few.

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Tuesday, May 7, 2019

from Ornum

Pros: It's so user friendly and constantly updating it's process. Cons: I wish there was a better way of paying out late\nsf\other fees. Right now I have to post the fee however Appfolio wants to then go back in and change it then repost and delete again.

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Tuesday, May 7, 2019

Pros: Mobile app is a really great, user-friendly tool; continual improvement to the product; excellent customer support. Also love the market comparison tool. Cons: While it is great that property managers can access and edit their own properties, that sometimes creates problems. I wish we could have a management (accountant or president-level) approval before they make changes to certain information fields.

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Thursday, May 2, 2019

Comments: Quick & accurate . Pros: The csr was polite ad didn't make me feel stupid or uneducated about the program even though I had questions Cons: that in this review I can not seem to go to page 3 unless I come up with a problem. I DO NOT have an issue with the software I just couldn't figure out how to do what I needed to do

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Wednesday, May 1, 2019

Pros: What I liked with the AppFolio software is that you can access multiple screens without having to leave another screen and that you can access information without worrying if another user is accessing the information. The customer support is great with assistance in many areas. Cons: There isn't anything I can think of that I do not like.

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Wednesday, May 1, 2019

Pros: Appfolio Software is easy to use and intuitive. The software is easy to learn and the way it is organized makes it easy to do things in multiple ways. When I want to accomplish something I know right where to go because it is intuitive. In other words, things are right where you expect they would be. Also, the program has multiple reminder systems to help Property Managers stay on tasks. This eliminates the tragedy of things falling through the cracks, being ignored or forgotten. Further, the program is easy and simple for clients, customers, owners and Tenants. The features for Tenants to pay online are fantastic and the phone apps that model and work like the online program make it possible to work from anywhere. Among the most powerful features of Appfolio is how well it supports the work of Property Management. It is clear the designers of Appfolio have worked hard to understand the needs of Property Managers. And, they are always making changes to update and improve the features to better serve Property Managers. Cons: Cannot customize Tenant Applications Cannot assign more than one vendor to work orders or share work orders across handymen Cannot enter credit card payments manually if Tenants come to the office to pay

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Tuesday, April 30, 2019

What do you like best? I have utilized many different industry software options over the last 15 years. AppFolio is by far the most user friendly, which is critical in an industry where there's little time for training new employees. AppFolio is also the most efficient tool I've used for resident communication and retention efforts. I've been extremely pleased to see AppFolio take customer feedback and create new features that make our daily workflow more efficient. Their Support Team is by far the most responsive, educated and caring team out there. AppFolio is the only software I would recommend or choose to use. Great job, AppFolio! What do you dislike? There is no feature to pro-rate move-outs. This is something that really needs to be added. Recommendations to others considering the product . Recommendations would be outlined in responses above. What business problems are you solving with the product? What benefits have you realized? Benefits to using AppFolio can be seen from the financial savings compared to competitor products, time saving in numerous aspects and more. Overall, AppFolio is a much more efficient and cost effective industry tool.

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Tuesday, April 30, 2019

Comments: Every time we have questions our issues are always addressed quickly. Pros: very user friendly always giving new updates . Cons: can you delete the text messaging? If so please advise.

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Tuesday, April 30, 2019

Pros: records everything , easy to get to the clients . Cons: nothing at this moment everything works for me

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Friday, April 26, 2019

Pros: Appfolio may not be Sinead O'Connor, but nothing compares to this platform. All-encompassing, it has everything a property manager could want - from Vendor Management, the texting capability, and the restrictive parameters that "force" the tenant to remit full pament - the historical data and reporting elements are top notch . Cons: The thing I dislike most about this software is that not all property managers utilize this amazing software.

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Wednesday, April 24, 2019

from South Creek

Agree with most of the reviews covering the same thing. NO SUPPORT or very lacking. I never get an answer that is helpful, always by email and days late. I beg for someone to call me to actually resolve the issue but that does not work either. W hen their email doesn't give me the answer I ask again and have to wait days again. I ask a specific question like how to do something, three email later I get a response "in reality we can't do that" after the inquiries prior to that we "yes, we can do that".

2 of 3 people found this review helpful.
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Tuesday, April 23, 2019

What do you like best? All of the techincal support staff are excellent in customer service. They contact me right away and help to resolve any questions I may have in regards to accounting and use of the platform. They are very patient and explain the process until I have grasped the hows and whys. I cannot say enough positive affirmations in regards to their performance! What do you dislike? I truly cannot think of any negative aspects. What business problems are you solving with the product? What benefits have you realized? Ease of bookkeeping and record keeping for me. AppFolio makes every aspect of Property Management much smoother.

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Tuesday, April 23, 2019

Comments: The ease of use of the software makes it a joy. The Appfolio team truly listens to the customers suggestions and are always making improvements! Pros: Cloud based - can access information anywhere you are! Cons: The only feature that I think would be nice is if you could associate and write checks from more than one bank account for a property

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Tuesday, April 23, 2019

Comments: AppFolio is by far the best bang for the buck! I can't say enough about how much I love AppFolio! Pros: That it can be updated, changed, revised and is ever-changing for OUR use! You listen to us, grow with us and honestly CARE about US! Cons: Nothing, seriously! - I am very very happy with it!

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Monday, April 22, 2019

Pros: Love that it is very easy to use and you can store your files/photos/ and even post marketing ads from the site. Cons: At first it took a little getting used to but after you learn the ins and outs it is great. Overall: Overall I love using appfolio and hope to keep using it for our rental portfolio down the road.

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Monday, April 22, 2019

Pros: I love the notes section in appfolio resident accounts. Also the ease of sharing uploaded attachments with residents. Cons: I was not impressed with the new dashboard layout. Getting used to it now though.

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Monday, April 22, 2019

Great Product, Great Customer Service.

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Friday, April 19, 2019

I have used appfolio since 2010. They continually update their product by listening to their clients and to the industry. They are helpful when I need help and they have great video tutorials not only for the Property Managers but also for the property owners and tenants.

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Friday, April 19, 2019

from Cleave

Once you get familiar with the software the ease of use is wonderful. That coupled with support and training provided is top notch. You would have to pay me to use another property management software!

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Friday, April 19, 2019

AppFolio is a very easy and helpful system, now ii is much better with the new tools and improvements. I found very helpful chatting with an expert, they are very fast responding with a solution to my questions. I work in the Accounting Department, Account Receivable and I do recommend to anyone to use AppFolio for their business.

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Friday, April 19, 2019

AppFolio is very intuitive and easy to learn, provides excellent training materials. They are a company that is innovative and listens to it's customer. They are responsive, helpful and through in their development.

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Friday, April 19, 2019

Super easy to use, very helpful customer service if needed

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Friday, April 19, 2019

The best PM software I have used in 20 years in the business

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Thursday, April 18, 2019

AppFolio Property Manager is a great tool. Besides being convenient and easy to use they have a place where you can put suggestion and they take it seriously. They will alert you when ever someone likes your suggestion and when Appfolio is taking steps to make your suggestion a reality. Another great feature is the how to videos. When ever we hire anyone new we have them watch the videos first.

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Thursday, April 18, 2019

Great platform, seminars and webinars are much appreciated and contain current relevant information. Keep up the great work!

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Wednesday, April 17, 2019

Comments: Communication with tenants and owners has increased and made scheduling so much easier. If we have issues the cusstomer service provided is outstanding. Pros: The ease of use & great customer service . Cons: Can't upload our applications or leases.

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Tuesday, April 16, 2019

Comments: We have recommended AppFolio to other property managers. We couldn't live without it! Pros: The software is very intuitive and the training center with customers input and video training is great. Customer Service is very good and prompt. Cons: It does take time to get critical software changes made. New features are important, but listening to current users suggestions for changes to current issue is also important.

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Friday, April 12, 2019

Pros: I really like the fact that tenants can pay on line so it saves me many trips to the bank. I also like the ease of doing credit checks and how quickly they are done. Cons: I don't like having to constantly enter bills - it would be nice if you could do one entry for several properties if, for instance, they all had the same amount for water bills, instead of entering each property separately. Overall: Tracking delinquent accounts

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Thursday, April 11, 2019

Pros: AppFolio has the task section panel that makes navigation quick and easy to use. It is a great time saver. Cons: AppFolio seems to be the complete package. I presently can't think of any dislikes.

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Wednesday, April 10, 2019

Comments: Appfolio has allowed us to be more proficient when it comes to leasing and the amount of time it takes from lead to lease signing. The tenant portal has also help the maintenance department streamline the work order process. Pros: The ability to be web-based and to stream line the paperless lease function. Cons: The time to transfer over all data when we first started.

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Tuesday, April 9, 2019

Pros: Customer service available instantly through online chat, ease of use. Cons: Ability to find reports to clean up different items, one being emails that aren't vailid

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Tuesday, April 9, 2019

Pros: Ease of Accessibility. Integration between management and marketing. Cons: We have no issues to date! Would recommend a commercial version? Overall: Keep up the great work!

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Tuesday, April 9, 2019

Comments: We are much more a team now than ever before. From owners, to general management, to on-site managers and maintenance, everyone can see in real time what is happening within the program. Pros: There are so many aspects to like about this program, but for our management online collections has been huge. It completely changed the way we do business. Couple that with online maintenance requests, online leasing, and basic tenant tracking, and we have almost completely transitioned away from paper files and word/excel. Cons: There are some aspects of management that are very specific to a state and/or city. While it would be a huge ask of Appfolio to be able to drill down to those local quirks, it would be nice to get the major items correct. California for example requires a breakdown of each month of rent on a notice to pay or quit. Appfolio has been working on that ability for a few years but nothing has been released yet. I'm hopeful a software update will fix that.

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Tuesday, April 9, 2019

Comments: Converting to AppFolio allowed us to break away from the esoteric real estate software and utilize our general office staff. This has saved significant SS by not having to use degreed accountants. Pros: Ease of use and intuitive work flow. For the first time in years, we were able to transfer our workflow to non-accountants . Cons: As with any software that is written for a broad customer base, there is some rigidity but we were able to adapt.

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Tuesday, April 9, 2019

Pros: I like the different functions and options i have within the software. Cons: At this appointed time i don't have anything i don't like about the program, it's a solid software. Overall: I really enjoy using appfolio, i can do a lot of unique things that meet my property needs. However i'm not a big fan of the costumer service. I feel like their response time for any given issue is delayed for too long. I got a response via email from a rep. I asked if he can call me instead so i can better explain my question i had, however he insisted on me explaining my issue via email. I understand that your representatives are busy and have a lot more cases to tend to. But at least try and accommodate my request by giving me an appointed time for a phone call can be fulfilled instead of ignoring me.

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Tuesday, April 9, 2019

Pros: We have used several software programs but none were as all inclusive as AppFolio. The ease of use and the constant drive to improve the product are second to none in our experience. Support has always been prompt and on point. Being able to work from our desk or on our phone is definitely a plus. All this is packaged with a professional, cheerful and knowledgeable Team. Thanks AppFolio! Cons: We also do some accounting work for our owners for which AppFolio is not designed. No problem, we found some workarounds!

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Tuesday, April 9, 2019

from

Comments: For the most part I am very happy with Appfolio. We still are not using it to it's fullest potential. It seems that I have always had people that I train that are resistant to change. So I have to slowly change things that seem little changes at the time so that they don't realize it and are more willing participants. Pros: I do accounts payable, plus deal with Owners and basically put out little fires that arise. Since using Appfolio I have reduced my work load or should I say the time that is necessary to do my job. By being able to do ACH's and emailing and texting. End of month statements was reduced down to a few hours from 2 days. The world we live in now does a lot of texting and emailing and that is always nice to be able to do when you are slammed. More than 50% of my Owners are retired or semi retired and are older so I find that it is important to have that conversation with them over the phone for that personal relationship that they like. I am friends with a lot of my Owners even though I have never laid eyes on them. So we need to balance things for good PR. Cons: I don't have many, and I am at a loss right now to specifically point any particular problem. It is those times when you run into a situation that you rarely do and have problem figuring it out. The instructions are not real clear. As example off the top of my head. I have a problem right now with my Diagnostic under the Non-Zero Security Clearing Account Balances. I think that I have done it correctly after following the instructions and then I find my diagnostic with a problem that I will need help from Appfolio with. Right now I haven't had the time to contact Appfolio to help me due to my own personal issues, medical, vacation etc.

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Tuesday, April 9, 2019

Pros: I love the fact that they are always improving and the fact that it's basically paperless. In two years that we have been on appfolio the number of amazing rollouts of new features is beyond impressive . Cons: Sometimes a couple glitches on mobile ie can't zoom some attachments in applications and not enough formatting options on reports (ie can't adjust column width). Also would like a little two way communication on the idea board. So many great ideas and we don't really know what's being prioritized. Overall: Appfolio put is ahead of the competitors by using technology so effortlessly. We use almost all features and it has made our life so much easier and we have more time to focus on our business because the software does so much for us.

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Tuesday, April 9, 2019

Comments: Absolutely works for our company. Pros: Ease of use. Ease of explaining how it works to employees. Ease of using your reports . Cons: Only thing I struggle with is the turn around time when I have an issue. Sometimes it takes a while for customer support to get back to me.

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Tuesday, April 9, 2019

Pros: Love the inter connectivity of the software. It is easy to use and offers many options beyond the basic functions. Cons: There is no way to tell if an email goes through or not unless you go to each and every person's portal. This needs to be taken care of. It causes problems each and every week.

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Tuesday, April 9, 2019

Comments: The best thing our company has done in 30 years ... started using Appfolio Property Manager almost 2 years ago. Set-up of the system, though time consuming, was rewarding because of the help Appfolio's team gave us. Customer service is excellent. They respond quickly to our needs and questions. Pros: Tenant's ability to pay rent online Management's ability to communicate with tenants via text messaging Management's ability to provide Owners with Online Portal for property reports, etc. Management's ability to eCheck Owner's cash withdraws Cons: Automatic charging of Late Rent Fee is a little frustrating

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Tuesday, April 9, 2019

Comments: Everyone loves it; tenants, resident managers. Only main hold back is that it's only in English. Multiple languages would take our business to the next level. Pros: Cash payments acceptance, direct revenue accounting. Cons: Expense accounting could be less clunky, but its still best in the industry. I just hate accounting.

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Tuesday, April 9, 2019

Comments: Incredibly professional and helpful staff at AppFolio. Pros: It's easy to use and the reports look professional. Cons: The reports are downloaded on to my computer. Don't like that it builds up storage and I have to remember to go delete later.

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Tuesday, April 9, 2019

Comments: I've realized many benefits, such as Web design and web presence (our website really works and functions well and has some integration between the website and appfolio is very helpful), the workflow and the rest of the features are very helpful and they work with our workflow. I love the webinars and the help articles. I would like to see a version of the thick app for windows tablets, like the one for Android. Pros: I like that it is online (in the cloud). All the features flow very well with real life activities. I like the reports, the universal search, and I like how new features continue to be rolled out. The newly added chat feature is a tremendous help. I love the way our website is integrated with Appfolio as well, I can control a lot of web aspects via appfolio. Cons: Would really like calendar sync with my outlook calendar. This would really help a lot with work flow.

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Tuesday, April 9, 2019

Comments: AppFolio is a great property management software, it streamlines the entire process form lead to lease. It has made our office much more efficient. Very user friendly. I can't imagine not having it....Love it! Pros: There are several things I love about this software. Love the ability to take a lead in the system through the application process and converts to tenant seamlessly. Love the portals for tenants and owners. Cons: Templates for Lease and application do not have fillable options for potential applicant and tenant.

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Tuesday, April 9, 2019

Pros: AppFolio is a product that seems to be under constant improvement - unlike some others, the AppFolio teams listens to their users, and constantly revises and improves their product keeping it up to date with needs of its users. Cons: In some cases, instructions could use improvement in the area of details that follow actions - one might assume they "think" they know what will happen, only to find out their action did not produce the sought after results. However, when confused, their support staff give excellent, to the point responses/solutions. Overall: Overall, the AppFolio team are wonderful people to work with - over our many years with AppFolio, each and every AppFolio team member has been very eager to help, very pleasant to work with, and all have a very positive attitude.

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Tuesday, April 9, 2019

What do you like best? The ability to see everything from anywhere. We are a VERY mobile workforce and really love being able to pull anything up from just about anywhere in the world. What do you dislike? Online Leases. There a lot of quarks that make this hard to manage. Most things in AF are quick and easy to set up, this is not. Recommendations to others considering the product Be prepared to spend a lot of time learning and setting it up to take advantage of the features. What business problems are you solving with the product? What benefits have you realized? Payments have been a great thing to solve on our end. We used to print and mail checks and it was horrible. Love the bill pay and ach payments.

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Tuesday, April 9, 2019

What do you like best? The software is very user friendly. Appfolio is proactive in updates and pushes them out as they become available. The support is top notch. Appfolio is a very affordable software that meets most of our needs. What do you dislike? Sometimes they make a change that they are excited about but in the great scheme of things, it is not a good change. They have a hard time understanding that not all companies operate the same and there need to be ways to avoid some changes if you don't want them. Some changes are just forced upon you and you have to figure out a work around once they implement it. What business problems are you solving with the product? What benefits have you realized? Prior to Appfolio, we were struggling to grow without adding more staff due to the outdated software we used to have. Appfolio has allowed us to streamline many systems and avoid having to add staff in order to grow.

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Tuesday, April 9, 2019

from Lodarska

What do you like best? AppFolio has excellent customer support and improves the reporting system all the time. What do you dislike? AppFolio should improve owner statement because the owners have trouble to understand the logic. Recommendations to others considering the product To improve Move out - security deposit refund and charge tenants What business problems are you solving with the product? What benefits have you realized? Move and move out for tenants. Good tracking for owner money

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Tuesday, April 9, 2019

What do you like best? This software has dramatically increased our efficiency in every aspect. What do you dislike? Two factor authentication continues to require code several times a day or daily on the same computer with the box checked for save for 30 days . Recommendations to others considering the product . This continues to be the greatest thing we have done for our business in 15 years . What business problems are you solving with the product? What benefits have you realized . Lease signings used to be in the office, taking 45 minutes to review with tenant. We can now have the tenant review online, take their time and ask questions if needed. Tenants have the ability to create work orders which dramatically deceased our call volume.

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Tuesday, April 9, 2019

What do you like best? The ease that I can share work orders with vendors, tenants and owners What do you dislike? There are a few times when the customer call center doesn't fully read the property and owner instructions . What business problems are you solving with the product? What benefits have you realized? The flow of our work order submission process

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Friday, April 5, 2019

Comments: I feel that appfolio is simple to use and become comfortable with. My company isn't using most of it so I cannot say a lot unfortunately. But as for the AP and AR aspect, it's easy to use and manage. Pros: Mistakes are easy to rectify. I found the chatting expert also very useful when I didn't know how to use or do something. Cons: There were some features that my company would have liked (e.g. displaying g/l codes on check stubs for payables).

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Thursday, April 4, 2019

Comments: All the necessary information is available at my fingertips. Extremely easy to follow. Has the inspection for new n move out tenants, something not again other property management app's. The inspection report imports into residence's profile under activity. Maintaining all resident activity in a single file format. Pros: It's very user friendly. No negative feedback. Cons: I haven't found anything negative about appfolio.

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Friday, March 29, 2019

Pros: The software is super friendly user. I love the fact that everything is in one place. Cons: Some features I would like to see added are the options to change/edit the history summary especially when we make a simple mistake and we are not able to make a quick change. I would like for there to be added options to customize to our individual company needs. One example I could share is the fact that some of the properties I manage have and HOA and there is not section in the Properties tab which I can enter that information.

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Friday, March 29, 2019

Pros: Nearly all of the information one might require for a property, tenant, or vendor is contained in one application; documents can be easily attached and bulk tasks are easily handled. Cons: New users may find some information and details hard to locate.

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Tuesday, March 26, 2019

Comments: Overall Appfolio is very user friendly but it does have some flaws here and there. Pros: Appfolio is easy to use, simple, and straight forward. I like that I can submit a support request and get free help to help me solve an issue. Cons: When I submit a support request it usually takes several hours if not 24 hours to hear from someone. This isn't a terrible thing but a lot of the times I need help resolving an issue quicker than a few hours to 24 hours later. Also, it seems as though our monthly bill is constantly increasing / prices being raised often.

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Tuesday, March 26, 2019

Comments: My overall experience has been wonderful with AppFolio Property Manager. It has saved me time and money. Pros: I can call and get answers to my questions without having to pay for them. They are always improving it and will take input from us. Cons: The process to return the security deposit.

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Tuesday, March 26, 2019

Pros: This software is so easy to use and very intuitive. No real training required. Cons: I have no cons at this time. The software is great.

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Friday, March 22, 2019

Pros: What I like the most is the customer support... they're always there to guide you through any questions you might have. The representatives are very knowledgeable and have the best customer service skills I have ever seen. Also when submitting a support request they answer back very promptly sometimes even within an hour or so. Cons: None... Honestly I have none. I can tell you that I love using AppFolio!!

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Wednesday, March 20, 2019

"AppFolio Makes My Life Easier and More Efficient" What do you like best? I love that AppFolio innovates constantly. Just one of the many innovations recently was adding the ability and send and receive texts on AppFolio to the Owners and Tenants. That way, it is a permanent record on their account. They also added bill pay; much easier! I also love that they have a place for our suggestions and implement them. When they have created something new, it actually works the first time! What do you dislike? The thing I wish they had was a "bad debt write off" feature. Recommendations to others considering the product I highly recommend AppFolio! It makes property management immensely easier! What business problems are you solving with the product? What benefits have you realized? They have Tenant and Owner Portals and online payments, which significantly reduced time spent on receiving rent and paying Owners. Paying with bill pay or eCheck also significantly reduced time spent on payables.

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Wednesday, March 20, 2019

Pros: Great software for anyone in the real estate business. Helps keep things organized and accessible Cons: No real cons have come up at this time

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Tuesday, March 19, 2019

Comments: As a business owner for property management, you need a reliable program. AppFolio has been that to us. I can take my tablet out to the property, take pictures of violations or maintenance repairs and upload it strait to the program. When back in my office, it is all done. No need to download pics to the computer to upload to the computer and think about where it was located or house number. Pros: AppFolio has been a great help to my Property Management Company. Before AppFolio, I was using just an out of date accounting software from 1965. So now that I use AppFolio, It's all in one! Accounting, Data Base, Maintenance, Inspections, & Committees. We mostly deal with Condo and Townhome Associations and AppFolio has been Great. If we had any suggestions, they look into them and add them if they can. Cons: That is what is great about AppFolio, if I had an issue, they take suggestions and 9 times out of 10, they have fixed it.

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Saturday, March 16, 2019

Pros: In AppFolio you can do Tenant screenings, online leases, online renter portal, accounting, rental applications and more. it also has training and support. Cons: There is only one con for the AppFolio software is that it should be more affordable and at least give you a free trial, but overall great software.

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Friday, March 15, 2019

Comments: I have really enjoyed using appfolio. In the past 2 years I have help 3 Client convert to this software and hands down they prefer it over their previous methods. It is affordable for a small proeprty management company but has the ability to grow with you. Pros: I like the ability to Maneuver with in the software Cons: Its is so easy it gives those who doen know what thye are doing an over inflated self confidence

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Wednesday, March 13, 2019

Comments: Great program user friendly a lot of areas are self explanatory if not the help section is setup with adequate information to do any function. If you still can not get it, customer service is just a phone call away and they are always courteous and knowledgeable. Quick response time too. Pros: Being I am new to the apartment industry I could not believe how user friendly it is. I was able to jump right in and start making maintenance request, posting receipts etc. Easy flow. Cons: Once you are in a tenants ledger if you do any update to charges can not just jump back to the main tenant page to see the new balance. You have to exit the tenant go back to dashboard and go back into the tenants page again in order to see any updates.

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Tuesday, March 12, 2019

Pros: What I like most is the ease of using the software. Cons: My least favorite thing about this software is the Accounting functions. In my company its hard to do certain things in the system so we created work a around. It just takes a little longer to complete tasks.

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Tuesday, March 12, 2019

Pros: Great software, great features, need few more reports though Cons: No one available to talk on phone , email responses are very ooor for a user

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Monday, March 11, 2019

Comments: Stellar customer service. Anytime I have a question and can't find it in the training section I am contacted immediately and my question is answered almost as soon as I inquired. Pros: This software program is amazing. I like that information is easy to find and managing Residents and Prospects is amazingly quick and efficient. It allows us to give great customer service by being able to communicate and execute any actions needed almost instantly. I honestly cannot say enough about this program and everyone should be using it. Cons: This is not necessarily a con but I would like to see more training only because I'm fairly new to the program but there really isn't a con to using it.

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Friday, March 8, 2019

Pros: Appfolio is the perfect software for property management. I mostly use the accounting, property, maintenance and reporting sections which is fairly easy to understand and adapt too. I have been working in Appfolio for five years now and very comfortable. I would like to see more enhancements, however, Appfolio has been moving forward pretty quickly. The Support Staff are amazing! Once you place a support ticket, they respond within the day. Cons: Not sure if there is anything about the software that I don't like. Overall: We are not using the automated leasing yet, but, hopefully this will be the year. I know once we are fully automated, this program will save time and productivity will soar.

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Friday, March 8, 2019

Pros: AppFolio was real easy to transfer all the properties over to. They are constantly changing and keeping up with what we need. They have great support to help with anything we ask. I like the ease of using the software the most. I can pull it up on my phone while out a the property and look up accounts, add maintenance requests, and violations. Cons: I still have one complaint.....We are a property management company and manage homeowners not tenants. Some reports still have tenant on them like... tenant unpaid charges report... that gets sent to homeowners. I have asked for this to change and hope they will get it changed as they have other requests in the past. My most current request is to have more than one committee. When they added a committee, it was great, but now I have 2 and can't add another. Overall: When we started out with 7 properties and changing over to AppFolio, we thought OMG!! it is going to be hard learning a new program. Well, it was the easiest transformation there was. The old program we use is harder and really only does the accounting, you had to use an older computer that can print to a printer with out USB, that is what scared us into changing, when the computer went out and you just cant find older computers that would work or printers. THE BEST THING THAT COULD HAPPEN TO US. AppFolio has been a GREAT EXPERIENCE!

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Tuesday, March 5, 2019

Pros: What I liked most about AppFolio is how easy it is to learn, very user friendly. Cons: For me, it's a lot to take in.. I'm a resident manager so I really don't get to use all the accounting and owner pages. But it's perfect for what I need to do!

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Tuesday, March 5, 2019

Comments: Impressed with the ability to adapt and grow. They are continuing to grow with the times. Pros: The ability to keep track of all 387 of our properties and the tenants that call them home. Cons: Still need a few updates. 1. ability to text all of our properties, no matter where they are in the County, not just by address. 2. Pull a report of the renewals signed. 3. Auto leasing fee to be added when the renewal is signed for 6 month, 1 year, 18 month lease. (if the lease fee was $100 and they resign for only 6 months they add $50 lease fee.) 4. The Maintenance line is not as effective as it could be.

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Tuesday, March 5, 2019

Pros: Easy set up Access while on the road Ability to text and email tenants . Cons: Update training. Not using Appfolio to the fullest.

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Friday, March 1, 2019

Comments: From the inception my experience with Appfolio has been exceptional. The Help Center, Forums, Suggestions are good useful tools. I use them in my Appfolio training workshops for new property managers and strongly suggest to them to use these handy references. Pros: Ease of use and understandability of the platform. The flow is great and the reports are top notch. Cons: Sometimes it's a little too intuitive and on a rare occasion slows things down because you don't notice right away that something had been added that has to be corrected manually. I just wish there was a way to delete the incorrect suggestions in those drop down menus that got put in by an unwitting agent and keep trying to insert themselves into whatever you are doing.

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Thursday, February 28, 2019

from Door to Door Properties LLC.

The software appears to work fine as long as you do not support, The support team is terrible at resolving in less than 3 to 5 days. The company also does not have any supervision of people on site according to the girl on the telephone. The company should consider payed technical support team by telephone, Dell did it for years with great success. If you are looking for assistance from the support team to at Appfolio it is not going to happen.

2 of 3 people found this review helpful.
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Wednesday, February 27, 2019

Comments: Great experience using appfolio. Highly recommend! Pros: The program is easy to use, all of the features are pretty self-explanatory and straightforward. If you have a question appfolio is very good about getting back to you and answering your questions. They are constantly looking for feedback on how that can improve and take your suggestions into consideration. Cons: There is a text character limit that can be very inconvenient sometimes. Another con is that with the new feature with insurance, you are unable to customize the email to the tenants.

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Tuesday, February 26, 2019

Pros: ongoing improvement great customer services . Cons: GL account Reports, with limited flexibility to customize . Overall: great!

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Tuesday, February 26, 2019

Pros: This is a great software program. We have ~200 unit property management company and this program works great for us. It is easy to use and there are many features that saves our company countless hours of work. Cons: The customer support is very lacking. The ONLY way to get a problem solved is to put in a work order. You then have to wait for them to get back to you with a person who should be able to take care of the problem. They don't call you, though. They only email you with the remedy (hopefully). I have gone back and forth with them over two or three days trying to get one simple problem taken care of. This just drives all of us in the office crazy. Overall: If it weren't for the poor customer support program in place, this company,and the program they provide, would be, far and away, the best in the industry.

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Friday, February 22, 2019

Pros: AppFolio is easy to use and is great at keeping data organized and searchable. It is constantly being updated to help make it function better on mobile devices. The more I learn about Appfolio the more ways I find that help me function better at my job. The safety features and warning boxes are very helpful to make sure changes aren't made that would effect data incorrectly. Cons: The formatting changes are hard to get used to when you have a system that works well for you. But over time you get used to the changes and they work out fine. I enter lots of tenant receipts and the auto-recall feature is not as intuitive as I would like it to be. With the most recent changes the calender feature does not move on the screen with the scroll bar. Overall: We manage a lot of different properties that have a variety of owners. AppFolio helps our company keep all the data straight and easy to work with. It also has lots of safety features built in to help us make sure we are doing everything correctly. I would highly recommend AppFolio to anyone with a buisness on a scale of our sized company or bigger.

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Friday, February 22, 2019

Pros: AppFolio is easy to use and is great at keeping data organized and searchable. It is constantly being updated to help make it function better on mobile devices. The more I learn about Appfolio the more ways I find that help me function better at my job. The safety features and warning boxes are very helpful to make sure changes aren't made that would effect data incorrectly. Cons: The formatting changes are hard to get used to when you have a system that works well for you. But over time you get used to the changes and they work out fine. I enter lots of tenant receipts and the auto-recall feature is not as intuitive as I would like it to be. With the most recent changes the calender feature does not move on the screen with the scroll bar. Overall: We manage a lot of different properties that have a variety of owners. AppFolio helps our company keep all the data straight and easy to work with. It also has lots of safety features built in to help us make sure we are doing everything correctly. I would highly recommend AppFolio to anyone with a buisness on a scale of our sized company or bigger.

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Thursday, February 21, 2019

Pros: Very organized, the tabs on the left make it very easy to jump from category to category, and you can limit what certain people have access to. It's very easy for the tenants to pay rent and report maintenance issues, and for the owners to see everything to do with repairs, rent, their pay outs and other fees. It also makes documenting communication easier for reference, and makes it faster to get information to the contractors and vendors we use. Cons: When a tenant moves in on any day other than the first of the month, the accounting system automatically lumps the first months rent and the prorated rent together. This can't be changed until the first of the following month, this has proven to be confusing for the new tenants. Also, we can't search work orders by property, we have to go into the owners ledger to see what's been paid for each property. Overall: This software has streamlined our operations and increased our ability to handle a greater number of properties. It has also improved communication between us and the tenants and us and the owners, therefore improving on relationships.

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Thursday, February 21, 2019

Comments: Loved this software! Pros: Ease of use and functionality. This product is fully integrated with all the features and tools that are needed for a property management software system. Cons: Pricing is high. We used it at our previous company but due to low property count starting out at our current company, we aren't at the minimum 50 property count yet. yet.

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Thursday, February 21, 2019

Pros: Very organized, the tabs on the left make it very easy to jump from category to category, and you can limit what certain people have access to. It's very easy for the tenants to pay rent and report maintenance issues, and for the owners to see everything to do with repairs, rent, their pay outs and other fees. It also makes documenting communication easier for reference, and makes it faster to get information to the contractors and vendors we use. Cons: When a tenant moves in on any day other than the first of the month, the accounting system automatically lumps the first months rent and the prorated rent together. This can't be changed until the first of the following month, this has proven to be confusing for the new tenants. Also, we can't search work orders by property, we have to go into the owners ledger to see what's been paid for each property. Overall: This software has streamlined our operations and increased our ability to handle a greater number of properties. It has also improved communication between us and the tenants and us and the owners, therefore improving on relationships.

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Thursday, February 21, 2019

Comments: Loved this software! Pros: Ease of use and functionality. This product is fully integrated with all the features and tools that are needed for a property management software system. Cons: Pricing is high. We used it at our previous company but due to low property count starting out at our current company, we aren't at the minimum 50 property count yet. yet.

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Tuesday, February 19, 2019

Pros: Appfolio is easy to use and very intuitive. Cons: Appfolio has some nice reports, but lacks the flexibility to change the reports adding unnecessary waste of time every time reports are run that then need to be modified in Excel. It would be great if Appfolio had a way to modify its reports so that they could be printed right out of Appfolio.

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Tuesday, February 19, 2019

Comments: Overall, the program meets our needs. Pros: I like the customer support that comes with the program. The support staff are fantastic in walking me through any issues that I have and always follow up to be sure that the concern is resolved. AppFolio is always working toward improving features and I hope that they continue to develop features that are geared specifically toward Common Interest Development Management. (HOA's) . Cons: Limitations in which reports are available for Board Member Packets and the inability to print certain reports within a date range that I choose.

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Tuesday, February 19, 2019

Pros: Everything about the Appfolio software has led us to greater efficiencies and organization not to mention paperless . We are only out of touch if we want to be otherwise we always have access I can respond to tenants and owners . The online tenant payment system and owner portal's and direct deposit to bank accounts I'll work seamlessly. Cons: I haven't found anything that I don't like about Appfolio. Overall: We manage more problems with your employees and do you sell more efficiently with greater customer experience for bothe owners and tenants.

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Tuesday, February 19, 2019

Pros: AppFolio is very adaptable. There are tons of features to automate things for you. I've been using AppFolio for almost 5 years, and it has continually evolved into a more robust application. Their Help Center answers almost every question I've come up with and includes lots of troubleshooting step-by-step solutions. They have a client suggestion website that they continually work with follow-up questions and statuses that let you know if a feature is in production, released, or not planned. Over the years I have seen so many suggestions become features. Cons: Lack of audit capabilities. However, I know they have a team working on this. Overall: Top notch! I'm made fun of around the office for liking any application as much as I like AppFolio. The customer service is fantastic. I've never been given "good enough" answer to my questions. If they person I talk to does not have the answer, they will turn to their programmers and come back with solutions if possible and if not, they help me come up with a work-around.

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Tuesday, February 19, 2019

Pros: The ease of use for residents and staff is amazing. Cons: I wish the reporting on application and deposits would read more easily for weekly reporting. Overall: The work flow from online payments through ledger updates for residents resolves a lot of entry errors and puts the responsibility back on the resident.

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Tuesday, February 19, 2019

Pros: Easy software to process all PM actions. Good for tracking and handling new tenants, existing tenants, and all the owners. The reports make it nice to be able to track different data points to see growth and see upcoming events, move-ins/move-outs, ect. Cons: Some very common task has to be done outside the program, signing of move-in inspections has to be done outside the program even though they have a workflow for inspections. The showing schedauller for new tenants doesn't go out to public pages, only sits on Appfolio built sites. so it doesn't' work that well Overall: Decent program, keeps getting better.

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Tuesday, February 19, 2019

Pros: Appfolio is easy to use and very intuitive. Cons: Appfolio has some nice reports, but lacks the flexibility to change the reports adding unnecessary waste of time every time reports are run that then need to be modified in Excel. It would be great if Appfolio had a way to modify its reports so that they could be printed right out of Appfolio.

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Tuesday, February 19, 2019

Comments: Overall, the program meets our needs. Pros: I like the customer support that comes with the program. The support staff are fantastic in walking me through any issues that I have and always follow up to be sure that the concern is resolved. AppFolio is always working toward improving features and I hope that they continue to develop features that are geared specifically toward Common Interest Development Management. (HOA's) . Cons: Limitations in which reports are available for Board Member Packets and the inability to print certain reports within a date range that I choose.

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Tuesday, February 19, 2019

Pros: Everything about the Appfolio software has led us to greater efficiencies and organization not to mention paperless . We are only out of touch if we want to be otherwise we always have access I can respond to tenants and owners . The online tenant payment system and owner portal's and direct deposit to bank accounts I'll work seamlessly. Cons: I haven't found anything that I don't like about Appfolio. Overall: We manage more problems with your employees and do you sell more efficiently with greater customer experience for bothe owners and tenants.

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Tuesday, February 19, 2019

Pros: AppFolio is very adaptable. There are tons of features to automate things for you. I've been using AppFolio for almost 5 years, and it has continually evolved into a more robust application. Their Help Center answers almost every question I've come up with and includes lots of troubleshooting step-by-step solutions. They have a client suggestion website that they continually work with follow-up questions and statuses that let you know if a feature is in production, released, or not planned. Over the years I have seen so many suggestions become features. Cons: Lack of audit capabilities. However, I know they have a team working on this. Overall: Top notch! I'm made fun of around the office for liking any application as much as I like AppFolio. The customer service is fantastic. I've never been given "good enough" answer to my questions. If they person I talk to does not have the answer, they will turn to their programmers and come back with solutions if possible and if not, they help me come up with a work-around.

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Tuesday, February 19, 2019

Pros: The ease of use for residents and staff is amazing. Cons: I wish the reporting on application and deposits would read more easily for weekly reporting. Overall: The work flow from online payments through ledger updates for residents resolves a lot of entry errors and puts the responsibility back on the resident.

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Tuesday, February 19, 2019

Pros: Easy software to process all PM actions. Good for tracking and handling new tenants, existing tenants, and all the owners. The reports make it nice to be able to track different data points to see growth and see upcoming events, move-ins/move-outs, ect. Cons: Some very common task has to be done outside the program, signing of move-in inspections has to be done outside the program even though they have a workflow for inspections. The showing schedauller for new tenants doesn't go out to public pages, only sits on Appfolio built sites. so it doesn't' work that well Overall: Decent program, keeps getting better.

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Monday, February 18, 2019

Pros: I like how it is cloud based and I can be anywhere in the world and have complete access to what's going on with our properties. Cons: Reconciliation part. When we buy on the Amex credit card and then have to reconcile this onto Appfolio. I know there's no substitute for a credit card on Appfolio. Also when we pay our vendors from Appfolio it takes too long (only a problem for our hand to mouth vendors). Overall: My overall experience is good. There's a lot to learn. I am 12 months into working with it and have worked on leasing, maintenance and accounting. It's nice to have it all in one and how it all links together.

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Monday, February 18, 2019

Comments: My only request is a lockbox solution Pros: AppFolio is user friendly and the Help/Support menu is great! It has been a huge improvement for us! Cons: The only issue we have had is the lockbox. We are almost a year in and I am still entering every lockbox manually

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Monday, February 18, 2019

Pros: What I like most about this software is that you can do just about anything when paying your rent to reaching out to residents and their infomation. The software is always being updated with new and improved ways to get tasks done in a timely manner. Cons: I don't think there is anything I like lease about the software. It gets all jobs done. Overall: All business problems are being solved with just about everything the Appfilio Property Manager software continues to strive to improve everything we can do on it. The benefits of the residents being able to upload information and updated their into the system.

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Monday, February 18, 2019

Pros: I like how it is cloud based and I can be anywhere in the world and have complete access to what's going on with our properties. Cons: Reconciliation part. When we buy on the Amex credit card and then have to reconcile this onto Appfolio. I know there's no substitute for a credit card on Appfolio. Also when we pay our vendors from Appfolio it takes too long (only a problem for our hand to mouth vendors). Overall: My overall experience is good. There's a lot to learn. I am 12 months into working with it and have worked on leasing, maintenance and accounting. It's nice to have it all in one and how it all links together.

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Monday, February 18, 2019

Comments: My only request is a lockbox solution Pros: AppFolio is user friendly and the Help/Support menu is great! It has been a huge improvement for us! Cons: The only issue we have had is the lockbox. We are almost a year in and I am still entering every lockbox manually

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Monday, February 18, 2019

Pros: What I like most about this software is that you can do just about anything when paying your rent to reaching out to residents and their infomation. The software is always being updated with new and improved ways to get tasks done in a timely manner. Cons: I don't think there is anything I like lease about the software. It gets all jobs done. Overall: All business problems are being solved with just about everything the Appfilio Property Manager software continues to strive to improve everything we can do on it. The benefits of the residents being able to upload information and updated their into the system.

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Saturday, February 16, 2019

Pros: Super easy for residents & staff alike, and always adding new upgrades. We love the autopay features, easy apps for back end & front end users, help forum, shared documents area for residents, Work Order/maintenance system, reporting features, and easy website integration for posting on your own site as well as advertising sites. Cons: We've been very happy with Appfolio and their ever-upgrading features. Overall: We save lots of time thanks to Appfolios work order system, and apps for front end & back end users.

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Saturday, February 16, 2019

Pros: Super easy for residents & staff alike, and always adding new upgrades. We love the autopay features, easy apps for back end & front end users, help forum, shared documents area for residents, Work Order/maintenance system, reporting features, and easy website integration for posting on your own site as well as advertising sites. Cons: We've been very happy with Appfolio and their ever-upgrading features. Overall: We save lots of time thanks to Appfolios work order system, and apps for front end & back end users.

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Friday, February 15, 2019

Pros: marketing: Being able to push a button and have homes posted every where Cons: Owner Statements. I would like to customize them and make them easier to read. Overall: I love it! One stop shop

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Friday, February 15, 2019

from Gremp

Pros: I really appreciate the ease of automation that is provided with this software. Tracking rent, lease expirations, and delinquency are all very easy with AppFolio. Cons: I wish there were more customization with lease extension offers.

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Friday, February 15, 2019

Pros: I like the new layout with the "menu" on the left hand side rather than up at the top. May updated features have made working with this software easy to navigate. Cons: The one thing that is still not available is the ability to add a line to generated bills in the middle if needed. The only option is to add things to the bottom or start over with a new bill. Overall: Overall experience is fantastic. We were using Yardi prior to this and the upgrade is better. We now have the ability to give access to all of our employees at whatever "level" we choose rather than Yardi only allowing access to a few individuals and everyone having to go them for a tenants phone number or any other needed information.

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Friday, February 15, 2019

Pros: I started in property management in 2015 with absolutely no experience with PM or PMOS! My boss and I went over running owner reports and monthly statements, but that was about it. Everything else I had to learn on my own. I'd say I was at 80% of mastering all the features and systems within about a week. Luckily, the "support" system has become much more efficient that my predecessor's notes said. Presently, the longest you ever have to wait for support is about 12 hours. They always develop new features which makes things easier. I particularly like being able to "Text Unit" or "Text Property" features. Tenants can "text" back, but it comes in the form of an email. If you use your personal phone for business, this is tremendous!!!! You can also see who made edits which is nice. My office only has 2 people, but I can imagine that if you were in a larger office you would want to be able to note who made what changes and why. Move out accounting is super easy with Appfolio - saves me a lot of time generating move out reports. And finally, I'd say that online applications really streamline the process. This is by far my fave feature of Appfolio. Cons: While I can allocate certain payments, I can't seem to allocate charges. I'd like to be able to do that. Also, transitioning tenants from one unit to the other is confusing. It's not hard to do, but I don't follow the logic. That might just my fault.

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Friday, February 15, 2019

Pros: It's very user friendly, mobile access is great, online payments and maintenance requests have cut down on office traffic. Owners love online access to statements, payments, inspections. Cons: Some accounting shortfalls, would like the ability to customize reports/emails more. Overall: We have used Appfolio for 3 years now and it has changed our business and online presence dramatically. The ease of use for everyone in our office & extended sites has been great. Our tenants/owners love their portals and complete digital use for statements, payments, maintenance, etc. The ability to have all of our information in one place which includes mobile access is invaluable.

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Friday, February 15, 2019

Pros: easy to use, accounting, tenant portals, all functionality, and the quick customer service turnaround Cons: Not many cons at all, i enjoy all the system, i would just love for you to add customizable fields.

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Friday, February 15, 2019

Pros: The ease and organization of both the website and the mobile app. The ability to stay organized while constantly on the go. The ability to search for past work orders, invoices, etc. makes life tremendously easier month to month. Cons: I wish there was a calendar feature in the website/app that allowed you to put in times for showings, walk throughs, move-ins, move-outs.

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Friday, February 15, 2019

Pros: Ease of use. This software does for one property manager what use to take 4-5 property managers to keep up with.... for a fraction of the cost. Cons: Nothing- every week this software just keeps getting better Overall: We were one of the first companies to adopt this program in our area. Since then other companies are jumping on board. The experience has been great. The customer service is great and the agents are well versed in the program and the trainings. If you are a new company and or older company and are worried about the cost or switching over.... don't.... Appfolio makes this transition so easy and so worth it.

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Friday, February 15, 2019

Comments: I appreciate the program is fluid and always improving. The help center rocks and the optional training is another bonus. Pros: I use the app while in the field, it allows me to continue my effectiveness in managing my portfolio out of the office. Real time notices and research provides excellent customer service. Cons: Some systems still need to develop into the final product. Violation items mostly. Print envelopes from violation page rather than going back to the homeowner page. Systematic violation rules and letters.

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Friday, February 15, 2019

Pros: marketing: Being able to push a button and have homes posted every where Cons: Owner Statements. I would like to customize them and make them easier to read. Overall: I love it! One stop shop

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Friday, February 15, 2019

from Gremp

Pros: I really appreciate the ease of automation that is provided with this software. Tracking rent, lease expirations, and delinquency are all very easy with AppFolio. Cons: I wish there were more customization with lease extension offers.

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Friday, February 15, 2019

Pros: I like the new layout with the "menu" on the left hand side rather than up at the top. May updated features have made working with this software easy to navigate. Cons: The one thing that is still not available is the ability to add a line to generated bills in the middle if needed. The only option is to add things to the bottom or start over with a new bill. Overall: Overall experience is fantastic. We were using Yardi prior to this and the upgrade is better. We now have the ability to give access to all of our employees at whatever "level" we choose rather than Yardi only allowing access to a few individuals and everyone having to go them for a tenants phone number or any other needed information.

1 of 1 people found this review helpful.
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Friday, February 15, 2019

Pros: I started in property management in 2015 with absolutely no experience with PM or PMOS! My boss and I went over running owner reports and monthly statements, but that was about it. Everything else I had to learn on my own. I'd say I was at 80% of mastering all the features and systems within about a week. Luckily, the "support" system has become much more efficient that my predecessor's notes said. Presently, the longest you ever have to wait for support is about 12 hours. They always develop new features which makes things easier. I particularly like being able to "Text Unit" or "Text Property" features. Tenants can "text" back, but it comes in the form of an email. If you use your personal phone for business, this is tremendous!!!! You can also see who made edits which is nice. My office only has 2 people, but I can imagine that if you were in a larger office you would want to be able to note who made what changes and why. Move out accounting is super easy with Appfolio - saves me a lot of time generating move out reports. And finally, I'd say that online applications really streamline the process. This is by far my fave feature of Appfolio. Cons: While I can allocate certain payments, I can't seem to allocate charges. I'd like to be able to do that. Also, transitioning tenants from one unit to the other is confusing. It's not hard to do, but I don't follow the logic. That might just my fault.

1 of 1 people found this review helpful.
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Friday, February 15, 2019

Pros: It's very user friendly, mobile access is great, online payments and maintenance requests have cut down on office traffic. Owners love online access to statements, payments, inspections. Cons: Some accounting shortfalls, would like the ability to customize reports/emails more. Overall: We have used Appfolio for 3 years now and it has changed our business and online presence dramatically. The ease of use for everyone in our office & extended sites has been great. Our tenants/owners love their portals and complete digital use for statements, payments, maintenance, etc. The ability to have all of our information in one place which includes mobile access is invaluable.

1 of 1 people found this review helpful.
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Friday, February 15, 2019

Pros: easy to use, accounting, tenant portals, all functionality, and the quick customer service turnaround Cons: Not many cons at all, i enjoy all the system, i would just love for you to add customizable fields.

1 of 1 people found this review helpful.
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Friday, February 15, 2019

Pros: The ease and organization of both the website and the mobile app. The ability to stay organized while constantly on the go. The ability to search for past work orders, invoices, etc. makes life tremendously easier month to month. Cons: I wish there was a calendar feature in the website/app that allowed you to put in times for showings, walk throughs, move-ins, move-outs.

1 of 1 people found this review helpful.
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Friday, February 15, 2019

Pros: Ease of use. This software does for one property manager what use to take 4-5 property managers to keep up with.... for a fraction of the cost. Cons: Nothing- every week this software just keeps getting better Overall: We were one of the first companies to adopt this program in our area. Since then other companies are jumping on board. The experience has been great. The customer service is great and the agents are well versed in the program and the trainings. If you are a new company and or older company and are worried about the cost or switching over.... don't.... Appfolio makes this transition so easy and so worth it.

1 of 1 people found this review helpful.
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Friday, February 15, 2019

Comments: I appreciate the program is fluid and always improving. The help center rocks and the optional training is another bonus. Pros: I use the app while in the field, it allows me to continue my effectiveness in managing my portfolio out of the office. Real time notices and research provides excellent customer service. Cons: Some systems still need to develop into the final product. Violation items mostly. Print envelopes from violation page rather than going back to the homeowner page. Systematic violation rules and letters.

1 of 1 people found this review helpful.
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Thursday, February 14, 2019

Comments: appfolio is an amazing program Pros: very efficient and helpful Cons: none. all the functions of appfolio is very professional

1 of 1 people found this review helpful.
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Thursday, February 14, 2019

Comments: appfolio is an amazing program Pros: very efficient and helpful Cons: none. all the functions of appfolio is very professional

1 of 1 people found this review helpful.
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Wednesday, February 13, 2019

Pros: The best thing about the software is the people behind it. The AppFolio team is constantly coming up with new updates, features and fixes that make my job a lot easier and more efficient. I use the Inspection Report feature a lot during the week, and our property owners appreciate the photos sent directly to their email - and this helps me keep track of a property's overall condition over the years . Cons: The only complaint I have is that there can be minor bugs at times: the website or app fails to load at times. Other than that, there are a few updates that are desperately needed to help the AppFolio community. Some of these issues are heard and addressed on the Help Center forum website, while others get pushed back and listed by AppFolio as "We'll thing about fixing it, but not right now." Overall: The overall experience is exceptional. This is the reason we left the two other property management software programs behind. I highly recommend AppFolio and there development team. I have nothing but good things to say. The company is super well organized. And I even have a personal support contact at AppFolio. He even called me 5 minutes after I submitted an issue online - wow, talk about service! Thank you so much AppFolio.

1 of 1 people found this review helpful.
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Wednesday, February 13, 2019

Pros: The best thing about the software is the people behind it. The AppFolio team is constantly coming up with new updates, features and fixes that make my job a lot easier and more efficient. I use the Inspection Report feature a lot during the week, and our property owners appreciate the photos sent directly to their email - and this helps me keep track of a property's overall condition over the years . Cons: The only complaint I have is that there can be minor bugs at times: the website or app fails to load at times. Other than that, there are a few updates that are desperately needed to help the AppFolio community. Some of these issues are heard and addressed on the Help Center forum website, while others get pushed back and listed by AppFolio as "We'll thing about fixing it, but not right now." Overall: The overall experience is exceptional. This is the reason we left the two other property management software programs behind. I highly recommend AppFolio and there development team. I have nothing but good things to say. The company is super well organized. And I even have a personal support contact at AppFolio. He even called me 5 minutes after I submitted an issue online - wow, talk about service! Thank you so much AppFolio.

1 of 1 people found this review helpful.
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Tuesday, February 12, 2019

Pros: It is a consolidation of bookkeeping (rent and owner statements), maintenance (vendor and tenants), and marketing. Very user friendly . Cons: Customer service is very hard to get a hold of, no phone number only email and I have waited days for help Overall: I fought transitioning to Appfolio several years ago, but really like it now. Love I can run my business from my cell

1 of 1 people found this review helpful.
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Tuesday, February 12, 2019

Pros: Continuos development of the software and services, the customer service department is responsive and helpful. I feel like they listen to the community and implement items that the users are requesting Cons: Price for the most part is really the only thing I see as a con as it is on the high side Overall: We love Appfolio and have been with it since 2011. The software is always improving and adding new features as well as refining. The team at Appfolio is responsive and quick to answer questions. Appfolio has helped us streamline a lot of our business and allowed us to focus on other areas.

1 of 1 people found this review helpful.
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Tuesday, February 12, 2019

Pros: Tenant and property management, the fact that it handles all aspects of property management. It has saved soooooo soooooo soooo much time. Cons: As an operator owner with multiple LLCs Appfolio does the job. The bookkeeping aspect of it is not intuitive or easy to work with as quick books or xero. However, the many advantages means we just work through some of our issues. Every year at tax time it is a little cumbersome to fix and work with my bookkeeper and CPA and get hte numbers lined back up. Overall: It saves so much time and has allowed us to scale up so quickly. Running new tenants, accepting rent, bookeeping... notices... contractors... bills... payables... managers security deposits... it does it all- even things I didnt know i needed!

1 of 1 people found this review helpful.
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Tuesday, February 12, 2019

Pros: This offer is extremely easy to use. Most mistakes can be fixed immediately. It is very user-friendly especially for somebody who has never been in property management Cons: Being that I manage multiple properties I don't need certain notifications from certain properties it would be nice if we could go in and adjust notifications per property Overall: Great

1 of 1 people found this review helpful.
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Tuesday, February 12, 2019

Pros: - Love that they are constantly improving and adding new features based on customer feedback - Everything is pretty user-friendly and simple to use - Customer support is great, quick, and they have a lot of great help articles without needing to call/email for help - Very affordable without sacrificing features you absolutely need. A lot of software/websites cost the same amount but offer much less. Cons: - The "marketing" isn't as in-depth/pervasive as some other programs, it just posts a general ad to multiple free listing sites and sometimes the ads are either formatted strangely or not active/clickable to drive more customers - Definitely lacks some of the incredible features of say, Yardi, but for a simpler company, this is perfect . Overall: We are a small owner-operated company that owns multi-family, single-family, and a few office spaces. AppFolio was cheaper for us than a similar program with no features. We have used it almost 2 years now and plan to continue using it for a long time

1 of 1 people found this review helpful.
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Tuesday, February 12, 2019

Pros: Ease of use from phone and computer. RentMatch Comparison! Tenant's ability to report maintenance through their online portal. Cons: It can be a bit overwhelming when first learning all of the capabilities. Overall: AppFolio has been a great tool for our company. I cannot imagine being in this business without it.

1 of 1 people found this review helpful.
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Tuesday, February 12, 2019

Pros: Easy to find anything and very simple overall I love this compared to other programs I have used Cons: Sometimes the search for previous payable doesn't always pull everything up

1 of 1 people found this review helpful.
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Tuesday, February 12, 2019

Pros: AppFolio is user friendly and easy to learn- it serves our portfolio style management style perfectly. Cons: Customer support can be tricky at times Inability for integration with certain other products. Overall: Positive experience thus far- We look forward to continuing to grow with AppFolio.

1 of 1 people found this review helpful.
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Tuesday, February 12, 2019

Pros: Customer Service - Any time we have had an issue or question, we easily submitted a request and were contacted promptly to resolve the issue or answer the question. Owners can submit funds through their Portal for large maintenance projects, Tenants can submit online maintenance requests include photos when needed, cash flow reports and 1099s sharing directly from Appfolio, online applications and fees, etc. Too many Pros to name all! Cons: Any Cons we have come across were submitted as Feedback, and eventually fixed, making it part of the Pros in the end! Overall: Every week there is something new to discover and test out. Cannot recommend Appfolio enough!

1 of 1 people found this review helpful.
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Tuesday, February 12, 2019

Pros: It is user friendly. It is accurate and detailed. We can easily send quarterly and annual Income & Expense statements, Rent Roll Reports and Balance Sheet Information. Cons: Requires 2 factor authentication to run credit/background checks. Overall: We've used the software for 5 years. We have never had a bad experience with their customer service. They respond promptly to our teams questions. No matter what our question is they are patient and polite.

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Tuesday, February 12, 2019

Pros: AppFolio is an extremely intuitive property management software solution! Navigation is clean and clear and daily tasks are processed efficiently. Cons: While a minor problem in the grand scheme of things, I would greatly value the ability to run the "Pay Owner" function for a specific date. Overall: We have used AppFolio for 8 years now and are very happy with our choice. The customer service is exceptional, and new features are released often. Keep up the great work!

1 of 1 people found this review helpful.
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Tuesday, February 12, 2019

Pros: For the most part it is easy to navigate and use. Having everything on one app makes our job much easier! Cons: You can't delete tenants and there is no way to transfer tenants between properties. This can be frustrating if you manage multiple properties and apartment complexes.

1 of 1 people found this review helpful.
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Tuesday, February 12, 2019

Pros: There are several features to the software that make it a great product for our team to use. #1. The ease of use and overall aesthetic functionality is hands down best I've seen. #2. The ability to have all of our property management activities done out of one centralized location has increased our efficiency. #3. We love the conversational component of AppFolio. Being able to communicate with our resident base out of the system and have that communication recorded is a value add unlike anything else. Documentation of conversations is hard, especially since we are people, AppFolio takes the excuse out of not recording conversations. #4. The evolution of AppFolio is amazing. In attending my first conference I discovered that the ability for AppFolio to create such an evolving product is tied into not only the phenomenal leadership but also to the phenomenal talent and passion among the team. I love that they listen to what the customer wants and 9 times out of 10 makes it happen. Such a customer service focused environment. Cons: If I were to say there is a feature I like the least about AppFolio it is that we can't yet have the vendor communication recorded anywhere but the vendor page. I'd love to have all vendor communication link back to the work order for a more complete conversation log. Overall: AppFolio has made our business more efficient which has enabled us to provide a higher level of customer service not only to our clients but our customers as well.

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Tuesday, February 12, 2019

Pros: It is a beautiful thing to look up a homeowners account on the fly without having to exit out of one Quickbooks file and into another, waiting, waiting, tick tock, time killer! We don't have to drop what we are doing to help a caller and then try to remember where we left off in our project. We can open another browser window, answer the questions and then flip back to where we were! Viola! Time saved and fewer mistakes made! Managing communications with board members or a homeowner within appFolio gives us a great paper trail of the conversations, and all employees can see it in real time! We manage 57 HOAs with 3,888 individual homeowners. Using appFolio has allowed us to provide a better product and services to our stakeholders! Cons: There are some kinks in report printing, such as one report printing in street address order and another report printing in homeowner name alpha order. But we are aware now and plan accordingly. Overall: Smooth transition, hard working focused support help during transition, and even today after 14 months we still get prompt and excellent support help with any little or big question.

1 of 1 people found this review helpful.
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Tuesday, February 12, 2019

Pros: It is a consolidation of bookkeeping (rent and owner statements), maintenance (vendor and tenants), and marketing. Very user friendly . Cons: Customer service is very hard to get a hold of, no phone number only email and I have waited days for help Overall: I fought transitioning to Appfolio several years ago, but really like it now. Love I can run my business from my cell

1 of 1 people found this review helpful.
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Tuesday, February 12, 2019

Pros: Continuos development of the software and services, the customer service department is responsive and helpful. I feel like they listen to the community and implement items that the users are requesting Cons: Price for the most part is really the only thing I see as a con as it is on the high side Overall: We love Appfolio and have been with it since 2011. The software is always improving and adding new features as well as refining. The team at Appfolio is responsive and quick to answer questions. Appfolio has helped us streamline a lot of our business and allowed us to focus on other areas.

1 of 1 people found this review helpful.
Did you find this review helpful?

Tuesday, February 12, 2019

Pros: Tenant and property management, the fact that it handles all aspects of property management. It has saved soooooo soooooo soooo much time. Cons: As an operator owner with multiple LLCs Appfolio does the job. The bookkeeping aspect of it is not intuitive or easy to work with as quick books or xero. However, the many advantages means we just work through some of our issues. Every year at tax time it is a little cumbersome to fix and work with my bookkeeper and CPA and get hte numbers lined back up. Overall: It saves so much time and has allowed us to scale up so quickly. Running new tenants, accepting rent, bookeeping... notices... contractors... bills... payables... managers security deposits... it does it all- even things I didnt know i needed!

1 of 1 people found this review helpful.
Did you find this review helpful?

Tuesday, February 12, 2019

Pros: This offer is extremely easy to use. Most mistakes can be fixed immediately. It is very user-friendly especially for somebody who has never been in property management Cons: Being that I manage multiple properties I don't need certain notifications from certain properties it would be nice if we could go in and adjust notifications per property Overall: Great

1 of 1 people found this review helpful.
Did you find this review helpful?

Tuesday, February 12, 2019

Pros: - Love that they are constantly improving and adding new features based on customer feedback - Everything is pretty user-friendly and simple to use - Customer support is great, quick, and they have a lot of great help articles without needing to call/email for help - Very affordable without sacrificing features you absolutely need. A lot of software/websites cost the same amount but offer much less. Cons: - The "marketing" isn't as in-depth/pervasive as some other programs, it just posts a general ad to multiple free listing sites and sometimes the ads are either formatted strangely or not active/clickable to drive more customers - Definitely lacks some of the incredible features of say, Yardi, but for a simpler company, this is perfect . Overall: We are a small owner-operated company that owns multi-family, single-family, and a few office spaces. AppFolio was cheaper for us than a similar program with no features. We have used it almost 2 years now and plan to continue using it for a long time

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Tuesday, February 12, 2019

Pros: Ease of use from phone and computer. RentMatch Comparison! Tenant's ability to report maintenance through their online portal. Cons: It can be a bit overwhelming when first learning all of the capabilities. Overall: AppFolio has been a great tool for our company. I cannot imagine being in this business without it.

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Tuesday, February 12, 2019

Pros: Easy to find anything and very simple overall I love this compared to other programs I have used Cons: Sometimes the search for previous payable doesn't always pull everything up

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Tuesday, February 12, 2019

Pros: AppFolio is user friendly and easy to learn- it serves our portfolio style management style perfectly. Cons: Customer support can be tricky at times Inability for integration with certain other products. Overall: Positive experience thus far- We look forward to continuing to grow with AppFolio.

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Tuesday, February 12, 2019

Pros: Customer Service - Any time we have had an issue or question, we easily submitted a request and were contacted promptly to resolve the issue or answer the question. Owners can submit funds through their Portal for large maintenance projects, Tenants can submit online maintenance requests include photos when needed, cash flow reports and 1099s sharing directly from Appfolio, online applications and fees, etc. Too many Pros to name all! Cons: Any Cons we have come across were submitted as Feedback, and eventually fixed, making it part of the Pros in the end! Overall: Every week there is something new to discover and test out. Cannot recommend Appfolio enough!

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Tuesday, February 12, 2019

Pros: It is user friendly. It is accurate and detailed. We can easily send quarterly and annual Income & Expense statements, Rent Roll Reports and Balance Sheet Information. Cons: Requires 2 factor authentication to run credit/background checks. Overall: We've used the software for 5 years. We have never had a bad experience with their customer service. They respond promptly to our teams questions. No matter what our question is they are patient and polite.

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Tuesday, February 12, 2019

Pros: AppFolio is an extremely intuitive property management software solution! Navigation is clean and clear and daily tasks are processed efficiently. Cons: While a minor problem in the grand scheme of things, I would greatly value the ability to run the "Pay Owner" function for a specific date. Overall: We have used AppFolio for 8 years now and are very happy with our choice. The customer service is exceptional, and new features are released often. Keep up the great work!

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Tuesday, February 12, 2019

Pros: For the most part it is easy to navigate and use. Having everything on one app makes our job much easier! Cons: You can't delete tenants and there is no way to transfer tenants between properties. This can be frustrating if you manage multiple properties and apartment complexes.

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Tuesday, February 12, 2019

Pros: There are several features to the software that make it a great product for our team to use. #1. The ease of use and overall aesthetic functionality is hands down best I've seen. #2. The ability to have all of our property management activities done out of one centralized location has increased our efficiency. #3. We love the conversational component of AppFolio. Being able to communicate with our resident base out of the system and have that communication recorded is a value add unlike anything else. Documentation of conversations is hard, especially since we are people, AppFolio takes the excuse out of not recording conversations. #4. The evolution of AppFolio is amazing. In attending my first conference I discovered that the ability for AppFolio to create such an evolving product is tied into not only the phenomenal leadership but also to the phenomenal talent and passion among the team. I love that they listen to what the customer wants and 9 times out of 10 makes it happen. Such a customer service focused environment. Cons: If I were to say there is a feature I like the least about AppFolio it is that we can't yet have the vendor communication recorded anywhere but the vendor page. I'd love to have all vendor communication link back to the work order for a more complete conversation log. Overall: AppFolio has made our business more efficient which has enabled us to provide a higher level of customer service not only to our clients but our customers as well.

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Tuesday, February 12, 2019

Pros: It is a beautiful thing to look up a homeowners account on the fly without having to exit out of one Quickbooks file and into another, waiting, waiting, tick tock, time killer! We don't have to drop what we are doing to help a caller and then try to remember where we left off in our project. We can open another browser window, answer the questions and then flip back to where we were! Viola! Time saved and fewer mistakes made! Managing communications with board members or a homeowner within appFolio gives us a great paper trail of the conversations, and all employees can see it in real time! We manage 57 HOAs with 3,888 individual homeowners. Using appFolio has allowed us to provide a better product and services to our stakeholders! Cons: There are some kinks in report printing, such as one report printing in street address order and another report printing in homeowner name alpha order. But we are aware now and plan accordingly. Overall: Smooth transition, hard working focused support help during transition, and even today after 14 months we still get prompt and excellent support help with any little or big question.

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Friday, February 8, 2019

Pros: Appfolio has been very helpful and is so easy to navigate. If I ever have any questions or problems their customer service team is always very easy to contact and quick to respond. I also like that they are constantly updating and making Appfolio even better and they actually ask for your opinions and take them into consideration when making those updates. Cons: I would have to say that the thing I like least is probably the dashboard activity notifications. I would prefer to be able to sort and only see the activities that have been assigned to me instead of seeing everyones. Overall: Overall I really like Appfolio. The bill pay feature has saved us a lot of time. We no longer have to print checks, get them signed and create envelopes to get them mailed out. Huge timesaver. Also, their customer service is outstanding. They have a great team and have been fantastic to work with. I would highly recommend their software.

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Friday, February 8, 2019

Pros: I love that things are so well integrated. I have been with Chatel Real Estate for 7 years and we have been using Appfolio for the last 6 years. I appreciate all of the new features that you roll out and I'm super excited every time I see that little bubble at the top of my screen meaning something new has been added. Also, it's super nice that it's easy to use on the phone, I don't like the App. I only use it through my cell phones web browser but it works perfectly and I can get a ton of stuff done while visiting a building. I love that its a one stop shop for property management needs. I like being able to communicate with an entire building and record that information on unit owner pages. The key system is fantastic! We just started using it recently, and it has saved us so much time in addition to providing us with accurate records. Cons: Prepayments on unit owner ledgers do not automatically apply to the next owners charge automatically. This makes the aged receivable detail look off which is annoying and clients complain about it. It's not a huge deal and its something we easily fix. I also wish the homeowner directory report had columns to add their tenant's information into it, instead of having to pull a renter directory and then an owner directory. Clients want just one spreadsheet not two! I wish you accepted AMEX for payments, I get a fair amount of compliants about it. Overall: Overall I'm very pleased and excited every time something new rules out. I'm the operations manager for one of Chatel's locations and I'm constantly playing with the new features to see if they will be useful for my company. This software is super easy to use, it cuts down on labor-intensive data management and archiving information. Plus the fact that it allows a property manager to be mobile. There is nothing sweeter than being at a board meeting or a condo meeting and saying hey I can pull that information up on my phone. :)

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Friday, February 8, 2019

Pros: AppFolio has so many great features for keeping track of pending applications, rents, and maintenance requests. Cons: There are no cons. I love everything about the software. Overall: AppFolio Property Manager has a report for any piece of information you may be looking for. It's so easy to stay organized and keep both the property owners and renters happy. AppFolio's support group are great as well.

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Friday, February 8, 2019

Pros: Constant updates and improvements that keep the usability better and better. Cons: Constant updates and improvements that create other issues within the software.

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Friday, February 8, 2019

Pros: AppFolio has so many great features for keeping track of pending applications, rents, and maintenance requests. Cons: There are no cons. I love everything about the software. Overall: AppFolio Property Manager has a report for any piece of information you may be looking for. It's so easy to stay organized and keep both the property owners and renters happy. AppFolio's support group are great as well.

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Friday, February 8, 2019

Pros: Constant updates and improvements that keep the usability better and better. Cons: Constant updates and improvements that create other issues within the software.

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Friday, February 8, 2019

Pros: Appfolio has been very helpful and is so easy to navigate. If I ever have any questions or problems their customer service team is always very easy to contact and quick to respond. I also like that they are constantly updating and making Appfolio even better and they actually ask for your opinions and take them into consideration when making those updates. Cons: I would have to say that the thing I like least is probably the dashboard activity notifications. I would prefer to be able to sort and only see the activities that have been assigned to me instead of seeing everyones. Overall: Overall I really like Appfolio. The bill pay feature has saved us a lot of time. We no longer have to print checks, get them signed and create envelopes to get them mailed out. Huge timesaver. Also, their customer service is outstanding. They have a great team and have been fantastic to work with. I would highly recommend their software.

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Friday, February 8, 2019

Pros: I love that things are so well integrated. I have been with Chatel Real Estate for 7 years and we have been using Appfolio for the last 6 years. I appreciate all of the new features that you roll out and I'm super excited every time I see that little bubble at the top of my screen meaning something new has been added. Also, it's super nice that it's easy to use on the phone, I don't like the App. I only use it through my cell phones web browser but it works perfectly and I can get a ton of stuff done while visiting a building. I love that its a one stop shop for property management needs. I like being able to communicate with an entire building and record that information on unit owner pages. The key system is fantastic! We just started using it recently, and it has saved us so much time in addition to providing us with accurate records. Cons: Prepayments on unit owner ledgers do not automatically apply to the next owners charge automatically. This makes the aged receivable detail look off which is annoying and clients complain about it. It's not a huge deal and its something we easily fix. I also wish the homeowner directory report had columns to add their tenant's information into it, instead of having to pull a renter directory and then an owner directory. Clients want just one spreadsheet not two! I wish you accepted AMEX for payments, I get a fair amount of compliants about it. Overall: Overall I'm very pleased and excited every time something new rules out. I'm the operations manager for one of Chatel's locations and I'm constantly playing with the new features to see if they will be useful for my company. This software is super easy to use, it cuts down on labor-intensive data management and archiving information. Plus the fact that it allows a property manager to be mobile. There is nothing sweeter than being at a board meeting or a condo meeting and saying hey I can pull that information up on my phone. :)

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Thursday, February 7, 2019

"Great interface and awesome support team!" What do you like best? Appfolio is very versatile and used for many things. From work orders to mass emails, to rental applications; appfolio has it all! What do you dislike? Nothing! Great website and tool for property management What business problems are you solving with the product? What benefits have you realized? Great for tenants as well as agents to communicate and send work orders!

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Thursday, February 7, 2019

"Great interface and awesome support team!" What do you like best? Appfolio is very versatile and used for many things. From work orders to mass emails, to rental applications; appfolio has it all! What do you dislike? Nothing! Great website and tool for property management What business problems are you solving with the product? What benefits have you realized? Great for tenants as well as agents to communicate and send work orders!

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Wednesday, February 6, 2019

Pros: I love the ease of Appfolio. This goes for search, posting ads, everything. The omnibox makes this. I can find any tenant or applicant by name, apartment, email, or even phone number! Cons: I think what I like least is the website platform. Currently, we post listings through an iframe on the WordPress site because it allows us to customize our site to stand out. If we were to sign up for an Appfolio provided website, we would look like all of the other ones. We want to be unique. Our brand and look matter so much to us! Overall: The problems we are solving is having access to a centralized database of everything. The speed we can locate and act upon information adds so much value to how fast we can pivot in this ever changing industry. Nothing stays still and no one wants to be the next Blackberry to the iPhone.

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Wednesday, February 6, 2019

Pros: It is very easy to use. has everything in one place . Cons: I really don't have anything bad to say, I really like the program

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Wednesday, February 6, 2019

Pros: It does an amazing amount for us and allows PM's easy access 24/7. You will love it. The ability to track communication between parties has never been made this easy. Key word...easy. Even I am able to use this and I am less than tech savvy. Cons: It is web based so be prepared to wait for it to load on occasion. Our biggest wait time is for application screening. Overall: Because this software allows for so many things to be tracked, our time searching for communications with both tenants and owners is greatly diminished. Appfolio staff seem very responsive with developments or improvements your client base has recommended. One suggestion, I would like to see a place where a permanent rental reference could be done at move out by the PM, and be readily accessible to be sent along to another Landlord upon their request for a referral.

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Wednesday, February 6, 2019

Pros: Great customer service & support team that are knowledgeable about their product. Easy to track from applicant to tenant. The on-line payments is great for tenants that don't live close to office. I've worked with this software for over 3 years now and love it! Cons: The payment to owners was the most difficult for me, but I came in 2 years after AppFolio was put in place with very little training. Overall: We are able to track payments from tenants, print out ledgers & pay our owners with ease; which makes everyone happy all the way around. buy this for your clients

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Wednesday, February 6, 2019

Pros: Appfolio is very user friendly. They have great online help and training to get you started and to teach you new things as you go. Cons: It is sometimes difficult to find a report with exactly what you need on it. You have to search different reports and then reorganize the data within the report. Overall: I think Appfolio is a wonderful product. Easy to learn, easy to use.

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Wednesday, February 6, 2019

Pros: Online for me and tenants apps online, with option to collect app fee, leases auto-populate with info from apps and property database, tenants can pay online and set up autopay, tenants can submit maintenance requests that go straight to maintenance crew . Cons: doesn't have usable to-do checklist, doesn't have mass tenant texting option, can't receive pictures on texting feature . Overall: This software is the only reason why I still have hair! When I started in property management, it was Quickbooks and Google Sheets. It worked, but accounting was super labor intensive, applications were on paper, tenants had to submit payments in person or into the CORRECT bank account at our local bank. Maintenance was difficult to keep track of, among other things, like unique notes and situations for each tenant. I had to create a new lease for every tenant. Appfolio changed everything. Payment is online, and now 77% of my tenants pay there. I've trained roughly 90% of my tenants to submit maintenance requests online or through the Appfoio app so they go straight to my maintenance team. Leases autopopulate from the information entered onto the online application. I can enter notes on each tenant profile so I can keep track of unique situations. The best part is that it runs off my browser or the app. I can keep track of things while I travel (which I love to do!) There's a lot more to this program, but I can guarantee you'll never go back!

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Wednesday, February 6, 2019

Pros: I love the ease of Appfolio. This goes for search, posting ads, everything. The omnibox makes this. I can find any tenant or applicant by name, apartment, email, or even phone number! Cons: I think what I like least is the website platform. Currently, we post listings through an iframe on the WordPress site because it allows us to customize our site to stand out. If we were to sign up for an Appfolio provided website, we would look like all of the other ones. We want to be unique. Our brand and look matter so much to us! Overall: The problems we are solving is having access to a centralized database of everything. The speed we can locate and act upon information adds so much value to how fast we can pivot in this ever changing industry. Nothing stays still and no one wants to be the next Blackberry to the iPhone.

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Wednesday, February 6, 2019

Pros: It is very easy to use. has everything in one place . Cons: I really don't have anything bad to say, I really like the program

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Wednesday, February 6, 2019

Pros: It does an amazing amount for us and allows PM's easy access 24/7. You will love it. The ability to track communication between parties has never been made this easy. Key word...easy. Even I am able to use this and I am less than tech savvy. Cons: It is web based so be prepared to wait for it to load on occasion. Our biggest wait time is for application screening. Overall: Because this software allows for so many things to be tracked, our time searching for communications with both tenants and owners is greatly diminished. Appfolio staff seem very responsive with developments or improvements your client base has recommended. One suggestion, I would like to see a place where a permanent rental reference could be done at move out by the PM, and be readily accessible to be sent along to another Landlord upon their request for a referral.

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Wednesday, February 6, 2019

Pros: Great customer service & support team that are knowledgeable about their product. Easy to track from applicant to tenant. The on-line payments is great for tenants that don't live close to office. I've worked with this software for over 3 years now and love it! Cons: The payment to owners was the most difficult for me, but I came in 2 years after AppFolio was put in place with very little training. Overall: We are able to track payments from tenants, print out ledgers & pay our owners with ease; which makes everyone happy all the way around. buy this for your clients

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Wednesday, February 6, 2019

Pros: Appfolio is very user friendly. They have great online help and training to get you started and to teach you new things as you go. Cons: It is sometimes difficult to find a report with exactly what you need on it. You have to search different reports and then reorganize the data within the report. Overall: I think Appfolio is a wonderful product. Easy to learn, easy to use.

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Wednesday, February 6, 2019

Pros: Online for me and tenants apps online, with option to collect app fee, leases auto-populate with info from apps and property database, tenants can pay online and set up autopay, tenants can submit maintenance requests that go straight to maintenance crew . Cons: doesn't have usable to-do checklist, doesn't have mass tenant texting option, can't receive pictures on texting feature . Overall: This software is the only reason why I still have hair! When I started in property management, it was Quickbooks and Google Sheets. It worked, but accounting was super labor intensive, applications were on paper, tenants had to submit payments in person or into the CORRECT bank account at our local bank. Maintenance was difficult to keep track of, among other things, like unique notes and situations for each tenant. I had to create a new lease for every tenant. Appfolio changed everything. Payment is online, and now 77% of my tenants pay there. I've trained roughly 90% of my tenants to submit maintenance requests online or through the Appfoio app so they go straight to my maintenance team. Leases autopopulate from the information entered onto the online application. I can enter notes on each tenant profile so I can keep track of unique situations. The best part is that it runs off my browser or the app. I can keep track of things while I travel (which I love to do!) There's a lot more to this program, but I can guarantee you'll never go back!

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Wednesday, February 6, 2019

Pros: Appfolio has been a huge asset in our business! It's very easy to use and makes helping our residents a breeze! Cons: I would say that Appfolio could use an activities function on the Guest Cards.

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Wednesday, February 6, 2019

Pros: Very easy to use and understand. Gives the reports needed. Cons: Price keeps going up annually. I wish we could lock in for 5 years at least. Overall: Great, we really enjoy and have not found another program that we like as much.

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Wednesday, February 6, 2019

Pros: I have used many other property management systems and AppFolio's is so far more superior. The easy of use, the UX, the graphics to follow trends and the affordability, all make this a hands-down winner. I recommended it to all property owners that i know. Cons: I honestly do not know what i would change. There are more functions and reporting options that i don't need but i simply don't use them. But if i were trying to be critical, i would reduce some of the less important reporting or management features and focus on those that are more important. Overall: excellent. it allows me to track and analyse my portfolio to ensure i make optimal decisions in running my operation.

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Wednesday, February 6, 2019

Pros: Tenant portal Data/documents all in one place Ease of use User friendly Always coming out with improvements/additions Excellent customer service Ability to text/email via the system Cons: I honestly can't think of a single thing I dislike about this software. It has saved us so much time and stress, I can't really put a monetary figure on it. Love Appfolio!! Overall: We've saved so much time now that we have the ability to sign leases digitally, accept tenant payments digitally, interact with vendors, tenants and owners digitally. It's also been a huge time saver and organizational tool because all of our data/docs are in one place and can be accessed anywhere we have web access. Customer service is excellent. Any time we have a question, we receive a call from Appfolio within 24 hours, usually less. I can't say enough about Appfolio--it has been a tremendous addition to our company and has allowed us to add to our services and grow exponentially over the last five years.

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Wednesday, February 6, 2019

Pros: Easy to understand. Flow of transactions is smooth. Cons: When tenants pay online they cannot pay the fees that go to escrow accounts, other than security deposit. Overall: AppFolio helps me keep track of daily functions and tenant payments. Also communications with tenant and owners are so much easier. Bank reconciliations are a breeze. Thanks AppFolio

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Wednesday, February 6, 2019

Pros: It's easy to maneuver and if I need an answer I click the help button. It was the best choice my company could make to make our task easier. Cons: I don't have anything at the moment that I can say negatively about the software. Overall: It's easy to find ways to access tenant information when needed. Also the live chat and assistance is fusible and an agent gets back to you in a timely manner

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Tuesday, February 5, 2019

Pros: Multiple users. Data in cloud. Can use on laptop and smartphone. Keeps all records. Does everything I need. Cons: There is so much it does, sometimes I forget something I used to do and have to relearn it. Overall: I manage homeowners associations and other rental property here. Tenants and owners can pay on line cost free.

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Tuesday, February 5, 2019

Pros: Absolute love the organization that this software offers. Its mobile abilities make being on the go in a position such as a property manager easy and professional. Cons: Like any software there are some online features that can be improved, but every-time I find something I have trouble with it appears they have already started implementing a upgrade. Overall: I have been with Appfolio over 5 years and don't foresee changing anytime soon. This software will help alleviate some of the everyday headaches that happen in this business.

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Friday, February 1, 2019

Comments: We are very glad we adopted this software, especially it is all in the cloud and we can never lose any information due to a computer malfunction. Pros: It is very user-friendly and has a lot of tips and customer service is only a phone call away. Never found a glitch and enables me to contact directly my workers and tenants as well. Cons: Could do with an easier interface in the mobile application (on the phone) but still manageable. And as I use it in many devices I have to wait for a code to enable me the use of the new device. I do understand the need of this for security reasons, but it can become bothersome.

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Wednesday, January 30, 2019

from Property Management & Maintenance

The software is great. I does more than I could possibly imagine. Technical support is the worst! Right after we went live, we received minimal help. I was assigned to a dedicated person for 2 months to help with support. Instead of calling me, she would email asking me if I had looked at the help tutorials and then try to answer my question via email. So frustrating because it was always more complicated than reading a tutorial. When she did call she was rude and short. I could not wait for the 2 months to be over. But, it did not get better. When I submit a support ticket I get a phone call two days later when I am not in the office and then they drop my ticket. Or, I get an email that is not even close to answering my question and then they move on to the next person and I have to start all over again. Very frustrating. If I do get to talk to someone, they still ask did I read the help tutorial. Really!! Fix your support issues please.

5 of 6 people found this review helpful.
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Tuesday, January 29, 2019

Pros: The software is so user friendly and intuitive. The software provides the best tools to serve both your owners and tenants. AppFolio has reduced the entire processing time for Owner Payments by more than 1/2. We have been able to provide all of our owners with their unique individual needs for reporting, which we had not been able to offer our clients with our previous software. The accounting process for billing vendors is so easy and time efficient. Cons: The only thing we would like to have AppFolio be able to do ... is have a database for us to track potential owners we have communicated with ....and then be able to activate them into new owners once they sign on. Overall: We have been absolutely delighted with AppFolio and our onboarding team. Our previous software system was completely archaic and time consuming that we had maxed out on the number of properties we could efficiently manage. Since moving to AppFolio we have doubled our client base and we now have unlimited potential for growth. The onboarding team responds to all of our inquiries and questions promptly and have been an absolute dream to work with. The training videos, online support and webinars have made the process of transitioning run smoothly.

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Tuesday, January 29, 2019

Comments: Would like more tweaking for HOA management. We have benefited from the use of the program for ease of use with flexibility to use anywhere at anytime from our cell phones. Pros: Price, customer service, majority of the features. The price allows us to be able to use the program because we do only HOA management. Customer service has been very responsive and timely. The Majority of the features are well done, however, doing only HOA there are some areas that could be improved upon. Overall very happy with Appfolio. Cons: Needs more tweaking for HOA management which is all we do. Unless I am missing it, tro name a few, need an Owner directory report which includes the % of ownership of each unit with a total at the bottom; an a/r and prepaid on one document; Tenant unpaid charges needs to drop the word Tenant.

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Monday, January 28, 2019

Pros: Easily access all information on properties, homeowners, tenants and vendors. Cons: the new feature of sending verfication code every 30 days

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Monday, January 28, 2019

Pros: It is very intuitive. About 99% of it seems to work exactly like we want it to. We couldn't be happier with the software. Cons: I don't really have any. I guess the only thing I wish AF had was an option under cash flows to print individually or consolidate.

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Saturday, January 26, 2019

Pros: It continues to improve to allow property managers, hoa managers and vendors provide good service with lots of automation to help. Cons: Not utilizing it enough but we are working on that! I would love to see a training module course specific by user type which would allow a manager or any user to track who has reviewed certain training modules.

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Thursday, January 24, 2019

Pros: I like the ease of looking up a unit, or previous tenants Cons: sometimes freezes up on me. other than that great.

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Wednesday, January 23, 2019

Comments: If Appfolio implemented an inspection system that could allow for signature I would give them A . They have an inspection system but it can be edited at anytime and doesn't have a signature process that closes the inspection out (similar to the lease process). Because of this I give them an A. Pros: Appfolio continues to add integrations that make sense and continue to drive innovation. We don't need everything they come up with but unlike their competitors they're not behind on 99% of the tech out there. Cons: There are a few software additions they have pushed out that very few people seem to actually need but things like online signature for inspections remain unresolved/not really responded to in the same way as other product feature forums. The online inspection has more votes and more comments than several of the items that got implemented. This is the one thing that seems to be critical to every type of pm business that appfolio hasn't truly given great thought to imo.

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Tuesday, January 22, 2019

Comments: It is a great product for owner managers and AppFolio is constantly improving the software based on our requests and comments. Pros: Allows me to run my property relating to the issues I want to focus on and do it in real time. AppFolio is constantly improving the software to meet property owners, managers needs and requests. Cons: It takes some time with self help articles and customer support to really be able to use all the features on AppFolio. One cannot just sign up and know everything at once. I have been doing it for 2 years now and am pretty good at navigating the features.

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Tuesday, January 22, 2019

Great! As always, AppFolio responds very quickly (same day) and can get things done even quicker. The program is not perfect but it is a wonderful resource for all of your Property Management needs. Thank you team #AppFolio!!!!

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Tuesday, January 22, 2019

AppFolio is very easy to use and understand. No training required.

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Tuesday, January 22, 2019

Excellent product. Excellent support.

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Tuesday, January 22, 2019

I have used many programs in property management over the past 30 years and I find Appfolio user friendly and the customer service is prompt and very professional!

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Tuesday, January 22, 2019

I love Appfolio and the ease of the program. The use on my phone allows me to be literally anywhere and have all the information that i need at my fingertips. If you are in property management you need this program. I have used it for now 4 years and love it and wish i would have gotten it earlier, it is worth every penny invested.

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Tuesday, January 22, 2019

Very easy to understand the logic

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Tuesday, January 22, 2019

Great people and fantastic program!

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Monday, January 21, 2019

Excellent rental software. Great customer service.

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Monday, January 21, 2019

Love AppFolio. Super user friendly. Really helps with property management.

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Thursday, January 17, 2019

Comments: Overall this is a very good software. Pros: Ease of use and functionality. Has all the utilities you need in a PM Software! Loved the layout and all the extra features! Cons: Expensive and more suitable for 100 properties. This was the highest price PM Software I have demo'd.

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Tuesday, January 15, 2019

Pros: Very user friendly, easy to operate and go from page to page between tenant, owner or property page. Easy to keep bookkeeping up to date and pay vendors or owners. Cons: I would like to see more options of reasons for denying the applicant for rental property. Overall: Great experience, can't say anything negative.

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Tuesday, January 15, 2019

Pros: Simple, yet deep with what is possible to do with this software. Cons: More Videos. I wish you had a youtube page with Howto videos.

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Friday, January 11, 2019

This is our MAIN program in the office; therefore, I use it every single day. It's always open on one of my Internet tabs on Mozilla. The actual layout of the homepage, including the color scheme of the program, is easy to follow, read, understand, and pleasing to the eye (soft blue hues). You can easily keep track of vendors, owners, tenants, and billing/invoicing. I think it's a quick program to learn even though there are so many features I don't personally use - I know several other people in our office use them. If we ever have an issue we can contact them and the turn around time is super fast. They call us the same day and are always helpful and knowledgeable and even follow up with emails after the calls. AppFolio welcomes suggestions from clients and actually follows through with implementing the updates! They are always evolving and making things easier and more efficient. Maintenance orders are a breeze with our system. Vendors are integrated with billing and we have all the information in one place. We also find it very easy to advertise with this program and it goes out to several locations and websites. Our website is also powered through AppFolio so it saves us an additional step when making updates and getting the most accurate information out there. I'd definitely recommend this program 10/10! Pros and Cons It helps us to keep the Maintenance side of the business very organized. Anyone from our organization can go in and know exactly where a work order is in process (new, waiting, assigned, completed). We know if a work order has been printed and if the tenants are still having an issue we know to contact the Maintenance team. We can build on existing work orders by adding a "-2" or "-3" work order and keep track of the history when managing ongoing issues. AppFolio makes it easy to see exactly what tenants owe and categorizes charges/credits efficiently on their ledgers. We can tell if there are water/sewer charges, pet fees, electricity allocations, late fees, security deposits, etc... It's all easy to follow and understand and it set up in chronological order. I also utilize the Reports and Letters section of this software program quite often. It's great to have a uniform format which helps us maintain the professional element by remaining consistent and accurate. It's easy to run a report with tenant information at a certain property for maintenance and send select tenants letters at a large property without everyone being included. It's very intuitive and the formatting has definitely improved over the past two years I've been using the program. Only a few very technical items that wouldn't necessarily make sense to non-users and I haven't even cared enough to submit requests on the issues. It'd be nice if parking was easier to keep track of on the system. Right now, if you run a report it doesn't show all the information our company requires for the vehicles and therefore we have to keep track of it elsewhere. Another obstacle we've encountered is that the program charges "by door" so if you have multiple units and properties you can really rack up pricing. That's especially true for large multi-unit buildings with parking.

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Thursday, January 10, 2019

from Oz Realty

We were ditched immediately after onboarding and received NO support whatsoever. Our information was ported over incorrectly causing massive accounting errors, owner statments have clerical errors, owners and tenants can't log in or reset passwords. When we call we wait on hold just to put in a support request and have someone email us 2 days later. When we schedule a call they call late and if we can't answer we have no way to call back without putting in another support request and waiting another 48 hours. This has been the worst experience ever and not only for our business but for our owners and tenants as well!

2 of 3 people found this review helpful.
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Friday, November 2, 2018

Verified Review

from Contract Floors of Central Texas

I work for a flooring company that primarily deals with property management companies. Many of our customers use AppFolio and so we do a good bit of business with their customers. Recently we stopped receiving emails from AppFolio to our G Suite accounts. I have been over every setting and change possible to try to figure out why this is not working on my side with the G Suite Email IT support specialists. Once we had covered all of our bases on our side I called AppFolio and was told that there was nothing they could do because I was not one of their customers. I explained in detail that I needed no private or personal information but that I needed IP and Domain information so that I could white list them since they do not meet G Suite Security standards. The Customer service agent was not only unwilling to help but went so far as to repeat " you are not one of our customers so there is nothing we can do for you" every time I spoke. Rude, unprofessional and unhelpful. Beware any company that calls caustic sarcasm customer service.

1 of 2 people found this review helpful.
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Tuesday, October 23, 2018

from Finlay Holdings

I am the homeowner. I have two rentals, one is a vacation rental and one is long term. Each managed by different property managers. Both use AppFolio.

I have just fired the vacation rental manager mostly due to AppFolio. The system is terrible and not conducive to short term rentals. Property manager insists on it cause it is cheaper then alternatives.

I am about to fire the manager handling the long term property. I hired her in June and to this date I have had nothing but trouble logging into owned portal. I am forced to reset password each time, then wait for ever for the reset email, which usually doesn't come.

In the future, I will inquire about accounting/management software during interview process. If they are using AppFolio I will move on to next option.

Definitely a case of getting what you pay for.

2 of 3 people found this review helpful.
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Monday, August 13, 2018

from Level Property Management

Is there a 0 star review?

We are a property management company and have been using the software for years now.
Lately we had to change our URL to align with our company name. First off, their support gave us a new url and confirmed that it was clear and good for us to use. After few weeks they had to change it because it was already used by a different company.

They didn't care on all works that we had to go through specially all the expenses that we spent with the marketing.

We've had several conversation for them if they can find a way since it wasn't our error but all they have to do was to give us BS. After promising that they will be reversing the charges that we spent on marketing, nothing has been refunded after our URL has been changed.

We've had several tickets submitted lately but none of them have been resolved. They kept on telling us that they will escalate the case and someone will call us back but none of them called but closed the ticket unresolved.

These guys are just after our money. Right now they are charging our tenants for $25 for convenience fee for online payments (Seriously) and yet your service is a big BS.

You guys really suck!!

Please improve your service to be easier for your customers.

5 of 6 people found this review helpful.
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Thursday, July 12, 2018

Verified Review

from DeNike Realty and Property Management

We have been utilizing AppFolio for over 5 years now. The one thing that I can say has been consistent since day one is HORRIBLE CUSTOMER SERVICE. We have been dealing with a accounting issue for well over a year now and they still have not resolved which is costing us a insane amount of time and money not to mention making us look horrible with clients. Let me also not forget to mention that the issue occurred after they took it upon themselves to do a "software update". We are not the only company affected there are so many others I am finding out. The accounting of the software is useless! We would be better off utilizing Quickbooks. The system continuously tries to overpay/underpay owners when calculating payments and to make matters worse the money comes from suppressed GL accounts that are supposed to come 100% to our company. We are at a point of hiring legal counsel from the amount of money this company has cost us! Please do your homework before buying into this crappy software.

Response from AppFolio:
18 July 2018 at 10:58

Hi Christie, we are sorry to hear about your negative experience. AppFolio Property Manager is a robust software with built-in accounting features, using our solution, or any other property management accounting software, will require accounting knowledge. Our customers typically have dedicated resources on their team with accounting expertise, and if you don’t we strongly recommend investing in this part of your business. We understand you’ve been speaking with a manager on our Customer Success team for several weeks to help walk you through and resolve any issues. If you need additional assistance, please reach out to us directly. We hope to help you resolve this issue moving forward.

3 of 4 people found this review helpful.
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Friday, May 4, 2018

Always issues with accounting. As well as login.
Says login info isn’t right. I’m 100% sure it is. More than that in fact...
Login reset password option doesn’t work. Says it sent it. It didn’t. Not even in spam. Used them as a tenant for a couple years. Never been impressed.. It’s for landlords ONLY. Screw the tenants that keep landlords in business, who’d have nothing without us. My last landlord used it and there were always issues. New one uses it and always issues now, too. I don’t have these problems with anything else! Fix your password reset option. Actually send out the reset emails you say you sent!

5 of 7 people found this review helpful.
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Tuesday, April 5, 2016

Worst company to take care of information for companies. I had an account with them. Now that it is tax season, I cannot access forms and files for my taxes. they will not get the forms for me. They said to go to another company for help. I would suggest every company should do the same. Go to another company.

Response from AppFolio:
22 June 2016 at 09:03

Dear M. Wench,

Thank you for your feedback, we take your comments seriously. Unfortunately, because your subscription is no longer active you're not able to use AppFolio to file your 1099s with us. We do offer the option to import your final balances from AppFolio into the new solution as starting balances, which would have allowed you to file with the new software. In addition, we do send 1099K's to former customers if they meet the requirements for credit card payments. Please contact us if you'd like to learn more about this option.

5 of 7 people found this review helpful.
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Thursday, February 25, 2016

from Vol llc

Not user friendly in accounts payable/write checks or bank recs. Contacting and getting support takes days!

Response from AppFolio:
22 June 2016 at 09:06

Hi Bonnie,

Thanks for your comments, we take each customer experience into consideration. We recently released the Owner & Vendor eChecks to streamline the payables process and allow you to pay your vendors and owners directly through AppFolio. We also provide a sync transactions feature which speeds up bank reconciliations. You may visit our help center or submit a support request if you would like to learn more about either of these features. We would be happy to get in touch with you and assist with this process!

7 of 9 people found this review helpful.
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Tuesday, January 27, 2015

from Red Roof Rentals

APPFOLIO is not completely transparent in their dealings (some of their programs may be illegal to use in your state) and don't seem to grasp the outdated notion that THE CUSTOMER COMES FIRST.

When I recently pointed out to an upper level management person that using their new "INSPECTION APPLICATION" would cause me to break license law in my state (Washington) , I was told that all they did was provide the APP and it was my problem if it was illegal. What the hell?

I was also told that it is APPFOLIO'S practice to release new APPLICATION before they are fully developed to get customer feedback first so that their new idea can be refined. Well that sounds progressive and smart but NOT when using their "incomplete application" will result in being cited by the Department of Licensing!

Go figure!

I wish I had the phone number or someone high up in that organization... surely they are unaware of what I am describing.

Anyone have a phone number for me?

7 of 9 people found this review helpful.
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Friday, May 16, 2014

from A Management Company

I have been using Appfolio for the past six months. Overall, I am satisfied with the software, but maybe it's because our company just transferred over from Yardi Genesis (very old school). One of the main issues I am having with Appfolio is there is no way to account for credit card purchases. When expenditures are made, the only account available to be offset is a cash account. Proper accounting is to offset the debit in the expense account with a credit in a liability account (such as a credit card payable account). Basic accounting , but Appfolio still cannot perform this function. What does this say about a company, that prides itself for being an accounting software, when it still cannot perform this basic function? It has been a real set back due to the regular use of credit cards in our daily operations.

12 of 12 people found this review helpful.
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This page was last updated 08 October 2019 11:04