I have been a customer of ASPHostPortal for many years now, with them hosting quite a few of my own business and some client business sites that I administrate. The general services offered are great - the performance and uptime being fantastic and this should not go unmentioned. However, I have been driven to comment on this occasion because of, in my opinion, the unsurpassed service provided by the team at ASPHostPortal Support.
I will be more specific about their services:
The first is their sales team. With one exception they have been friendly, professional and more than ready to make sure the service I receive is second to none. They have never tried to hard sell me anything but they do sometimes make valid and helpful suggestions which, on the occasions I have taken them up, proved to be very worthwhile. I never feel 'conned' or 'pushed'.
The second is support team. Unlike the 'support' provided by many of the hosting companies I have used in the past...these people actually get back to you promptly with HELPUL answers that 'normal people' can understand and work with. So many times (with other companies) I have waited ages for a reply to my support only to receive a one liner that required me to take a three year residential course in computer science to decipher, I would then need to wait ages again for a response to my request of...'English please'? If ASPHostPortal can do it, why can't others?
In these days where the reputation of customers services as difficult to get hold of, it's refreshing to be proved wrong. Thank you ASPHostPortal.