Athena Software

Athena Software

0 Reviews · Last updated on 04 August 2020

What is Athena Software?

Athena Software partners with health and social service agencies around the world to: achieve their missions and improve client service outcomes, meet evolving accountability reporting requirements, and deliver the best experience possible to their customers via use of Athena’s highly acclaimed Penelope SaaS technology platform supported by best practice insights, training, tools, and 24/7 support.

Whether your organization is looking to reduce paperwork, increase staff efficiency, or streamline reporting, Penelope is the cloud-based case management software you’ve been looking for.

Our head office is based in Waterloo, Ontario in Canada, and we also have employees based in California, Australia, and Europe. We've been around since 2001 and have hundreds of amazing clients around the world dedicated to making their communities a better place.

Penelope is a configurable, cloud-based solution designed for a broad range of social service providers, and is trusted by national government departments, police and military services, universities, networks of social service providers, and midsize and large nonprofits worldwide.

Athena was founded by individuals with professional and academic backgrounds in social services, psychology, and outcomes evaluation. We are driven by a passion to help improve the lives of children, youth and families around the world by helping the agencies that serve them provide better, smarter, more efficient services.

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Athena Software Key Features

Scheduling

Accounts receivable billing

Configurable forms and assessments

Referral tracking

Secure cloud hosting

Flexible reporting

Privacy-compliant security

Automated workflows and action triggers

Collaboration and communication tools

Client portal

What is Athena Software?


Athena Software Product Details

Over the past 19 years, we’ve developed Penelope to become a flexible tool set for collecting, measuring, and reporting on client and performance data, while helping to reduce paper usage and manual processes with our configurable smart forms and automated workflows.

Penelope is a secure, cloud-based solution designed to improve data consistency, service delivery processes, and client outcomes, while reducing administrative burden and creating operational efficiencies for organizations who offer multiple services, often across multiple locations.

Our core system is supported by our growing suite of client engagement options that includes Add.Me, a configurable web form that allows your clients to securely add themselves directly into Penelope, and Add.Me Import, which provides your agency with the capability to bulk upload new clients into Penelope from a CSV file.

We've also developed a client portal for Penelope called ClientConnect, a mobile customer portal that gives your clients the ability to update their profile information, view and book appointments, complete documentation or tasks, pay online, and more.

Our commitment to developing new products to meet the needs of our customers includes the recent release of our medication management integration with DrFirst, and the impending release of Penelope Mobile, a mobile version of Penelope that allows access to key system features on smartphones and tablets for staff who often work outside of the office.

Penelope and its accompanying products are used by tens of thousands of people worldwide, and our commitment to data security and ISO certification positions us as a trusted provider of software and data hosting to governments and military organizations, along with organizations in the fields of mental health, home visiting services, family and children's services, victim services, counselling, disability support services, education, and EAPs.


Athena Software Support & Customer Service

Athena Software recognizes that unrestricted full customer service enables agencies to be successful with Penelope on an ongoing basis. As such, Athena provides unlimited support to our clients anytime through a web-based priority ticketing system as well as extensive call-in support by phone.

Our support team are in-house Penelope experts and have access to the other teams at Athena so that issues can be resolved in an efficient manner. Urgent support is available 24/7/365.

Our Professional Services team brings extensive experience implementing Penelope at organizations around the world for over 19 years. The majority of our implementation staff have also worked for nonprofit and human service organizations that use our software, giving them valuable experience on both sides of a Penelope implementation.

Our experienced Tailored Services team is also available to provide consultation on any custom reporting or integration projects that may be required, and our friendly and knowledgeable support team is always at the ready to provide assistance after go-live.


Countries Athena Software Services Available In

The majority of our customers are located in the United States, Canada, and Australia, and we also have significant presence in the UK, Ireland, and New Zealand.


Athena Software Pricing

Penelope pricing packages are based on the number of named active users at your organization and are offered in affordable bands starting at 25 licenses, providing your organization with flexibility as you grow while reducing the total cost of ownership.

Penelope licenses are available on a minimum two-year term with default auto-renewals designed to help your organization budget for the long term. We also take care of license keys, lightening the load for your system administrators.


Athena Software Free Trial Information

We offer a free guided demo of Penelope. Fill out a form at https://athenasoftware.net/contact to schedule a free consultation with a Penelope expert today.


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This page was last updated 04 August 2020 07:06