Penelope by Social Solutions

Penelope by Social Solutions

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What is Penelope by Social Solutions?

Athena Software is now Social Solutions. We partner with health and social service agencies around the world to: achieve their missions and improve client service outcomes, meet evolving accountability reporting requirements, and deliver the best experience possible to their customers via use of Athena’s highly acclaimed Penelope SaaS technology platform supported by best practice insights, training, tools, and 24/7 support.

Whether your organization is looking to reduce paperwork, increase staff efficiency, or streamline reporting, Penelope is the cloud-based case management software you’ve been looking for.

Penelope is a configurable, cloud-based solution designed for a broad range of social service providers, and is trusted by national government departments, police and military services, universities, networks of social service providers, and midsize and large nonprofits worldwide.

We are driven by a passion to help improve the lives of children, youth and families around the world by helping the agencies that serve them provide better, smarter, more efficient services.

Serchen Index


Penelope by Social Solutions Key Features


Accounts receivable billing

Configurable forms and assessments

Referral tracking

Secure cloud hosting

Flexible reporting

Privacy-compliant security

Automated workflows and action triggers

Collaboration and communication tools

Client portal

What is Penelope by Social Solutions?

Penelope by Social Solutions Product Details

Over the past 20 years, we’ve developed Penelope to become a flexible tool set for collecting, measuring, and reporting on client and performance data, while helping to reduce paper usage and manual processes with our configurable smart forms and automated workflows.

Penelope is a secure, cloud-based solution designed to improve data consistency, service delivery processes, and client outcomes, while reducing administrative burden and creating operational efficiencies for organizations who offer multiple services, often across multiple locations.

Our core system is supported by our growing suite of client engagement options that includes Add.Me, a configurable web form that allows your clients to securely add themselves directly into Penelope, and Add.Me Import, which provides your agency with the capability to bulk upload new clients into Penelope from a CSV file.

We've also developed a client portal for Penelope called ClientConnect, a mobile customer portal that gives your clients the ability to update their profile information, view and book appointments, complete documentation or tasks, pay online, and more.

Our commitment to developing new products to meet the needs of our customers includes the recent release of our medication management integration with DrFirst, and the impending release of Penelope Mobile, a mobile version of Penelope that allows access to key system features on smartphones and tablets for staff who often work outside of the office.

Penelope and its accompanying products are used by tens of thousands of people worldwide, and our commitment to data security and ISO certification positions us as a trusted provider of software and data hosting to governments and military organizations, along with organizations in the fields of mental health, home visiting services, family and children's services, victim services, counselling, disability support services, education, and EAPs.

Penelope by Social Solutions Support & Customer Service

We recognize that unrestricted full customer service enables agencies to be successful with Penelope on an ongoing basis. As such, we provide unlimited support to our customers anytime through a web-based priority ticketing system as well as extensive call-in support by phone.

Our support team are in-house Penelope experts and have access to the other teams here so that issues can be resolved in an efficient manner. Urgent support is available 24/7/365.

Our Professional Services team brings extensive experience implementing Penelope at organizations around the world for over 20 years. The majority of our implementation staff have also worked for nonprofit and human service organizations that use our software, giving them valuable experience on both sides of a Penelope implementation.

Our experienced Tailored Services team is also available to provide consultation on any custom reporting or integration projects that may be required, and our friendly and knowledgeable support team is always at the ready to provide assistance after go-live.

Countries Penelope by Social Solutions Services Available In

The majority of our customers are located in the United States, Canada, and Australia, and we also have significant presence in the UK, Ireland, and New Zealand.

Penelope by Social Solutions Pricing

Penelope pricing packages are based on the number of named active users at your organization and are offered in affordable bands starting at 25 licenses, providing your organization with flexibility as you grow while reducing the total cost of ownership.

Penelope licenses are available on a minimum two-year term with default auto-renewals designed to help your organization budget for the long term. We also take care of license keys, lightening the load for your system administrators.

Penelope by Social Solutions Free Trial Information

We offer a free guided demo of Penelope. Fill out a form at to schedule a free consultation with a Penelope expert today.

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Penelope by Social Solutions Reviews



4 Reviews

Last reviewed on
02 September 2020

What do you think?

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Friday, March 27, 2020

Overall: Overall, Penelope has been a great asset to our organization. It has helped to gather our data into one secure location for all staff to access. We love the ability to configure Penelope to best fit our organization, and we look forward to the reporting updates in the near future.

Pros: The ability to unite multiple programs with varying services is by far the best feature. This software allows us to track our families and the services they utilize, regardless of location and which program they attend. The ease of access to log into Penelope and the extensive help support (trainings, guides available on the website, and direct technical support) are additional key features Athena excels in.

Cons: In the beginning, it was a bit challenging to integrate this software with our current business processes. The inability to export data using Excel is the most challenging. Although there is an option to export data, it requires further training and time.

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Friday, March 20, 2020

Our trainer has been very responsive when we have questions and need further direction! I am very excited to finish the production side of our project and to start using the program.

I like that using this program will allow our office to reduce our use of paper and switch over to digital health records.

The set up is very time consuming, do not underestimate how much time this project will take. Some of the terminology is different from what we use geographically and in our office, that takes some time to get used to as well.

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Friday, September 6, 2019

Overall: Our overall experience has been great! Our cases are cleaner, more accessible and reporting is more efficient. Penelope is a great software for case management.

Pros: The software is user friendly for those utilizing it daily. It's functionality of the software and its accessibility for reporting is great. Penelope has made our cases cleaner and faster to access.

Cons: When adding a photo under profile, the photo can't be seen 100% after it's downloaded. So for our restricted users, it's hard to view a client's photo because only the forehead if visible. It would be great if our case plans could auto populate from the initial one so we don't have to reenter the same information in the progress and closing plans.

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Tuesday, September 3, 2019

Overall: I don't use the software as often as some of our field staff but the process of customizing the software to fit our needs was great. Representative was our point of contact/Penelope expert and did a fabulous job of walking us through the significant amount mapping and customization that our case management process requires.

Pros: Penelope was the best solution available for the advanced case management work our staff do across the U.S. Our customized employment professionals needed a case management system that allowed for a significant amount of narrative description and the folks at Athena were able to accommodate this need.

Cons: There's a bit of a learning curve with Penelope but it's well worth the effort to learn.

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