What is AvidXchange?
AvidXchange automates invoice and payment processes for mid-market businesses. AvidInvoice paperless invoice management software streamlines your entire invoice process while matching your current approval workflows. We've created over 220 integrations between our AP automation software and widely used accounting systems, meaning your current system can remain intact while streamlining your existing processes.
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AvidXchange Reviews (47)
- ★★★★★17
- ★★★★★11
- ★★★★★4
- ★★★★★1
- ★★★★★14
Review Summary
Generated using AI from real user reviews
AvidXchange shows a sharp divide: users praise its invoice automation and paperless workflow, but serious complaints about payment delays, customer service, and unethical practices dominate negative reviews.
Strong supporters—particularly long-term clients—highlight AP automation that eliminates manual processing, eliminates paper, and improves visibility and audit readiness. The approval routing and invoice tracking features earn consistent praise. Implementation is generally described as smooth, and some users report substantial labor savings and freed-up staff for other work.
However, a substantial block of reviews raise critical issues. Vendors and suppliers report payment delays of 60–90 days, far beyond agreed terms, with the company then offering expedited payment for a fee—a practice several reviewers describe as coercive. Clients also complain about poor customer service: unanswered calls, unresponsive emails, and difficulty reaching management. A smaller but serious group accuses AvidXchange of deceptive sales practices, including false promises about automation scope and integration capabilities, delayed implementations, and inadequate support during rollout. A few reviews allege unauthorized bank account charges and mishandled refunds.
The product itself receives mixed marks on usability; some users want better search and filtering, and there are mentions of bugs and system downtime, particularly following a recent UI upgrade. The payment product (AvidPay) draws especially negative feedback.
★★★★★
Monday, November 12, 2018
“AvidXChange has a lot of functionality to help automate various…”
AvidXChange has a lot of functionality to help automate various phases of your AP department. I really do love the platform. However, it does not interact with our ERP system (Viewpoint - Construction) so we have limited capability of the software. Never the less, I love having specifics uses of it's invoicing to maintain the routing of office and utility invoices for our company.
★★★★★
Friday, November 9, 2018
“Our company would not be able to process the accounts…”
Our company would not be able to process the accounts payable for all of our communities without AvidXchange. We can never go back to paying bills in house.
★★★★★
Wednesday, September 19, 2018
“Our company has been using AvidXchange Invoice and Pay for…”
Our company has been using AvidXchange Invoice and Pay for over 3 years. the process has changed how our AP Department is now run. Instead of spending the day keying invoices in to our accounting software they are now managing the invoice process. They have more time to make sure our AP process is running more smoothly.
★★★★★
Monday, September 17, 2018
“Avid has really helped our company to come into the…”
Avid has really helped our company to come into the 21st century and automate the majority of our AP process and go paperless.
★★★★★
Thursday, September 13, 2018
“AvidXchange is a game changer in the Accounts Payable world.…”
AvidXchange is a game changer in the Accounts Payable world. It has minimized time and paper. We are completely paperless.
★★★★★
Tuesday, September 11, 2018
“Avid has been a total game changer from when i…”
Avid has been a total game changer from when i started doing AP. I went from stacks and stacks of paper invoices to virtually no paper. Approvals are no longer held up due to the back and forth of paper invoices. I believe Avid make the whole AP process smoother and I would definitely recommend to any company.
★★★★★
Tuesday, September 11, 2018
“Great AP automation platform. Easy workflow management, anywhere access, multiple…”
Great AP automation platform. Easy workflow management, anywhere access, multiple vendor payment options and centralized workflow parameters make this system efficient and user friendly.
★★★★★
Tuesday, September 11, 2018
“Great Accounts Payable Processing Platform. Easy centralized workflow management, multiple…”
Great Accounts Payable Processing Platform. Easy centralized workflow management, multiple vendor payment options and easy approval access make this a great option for anyone looking to automate their AP operation.
★★★★★
Tuesday, September 11, 2018
“I love how AVID has made my job soooo much…”
I love how AVID has made my job soooo much easier. everything is at my fingertips, no lost invoices, the ability to sort at month end so I can quickly focus on those invoices that need to be done immediately or the ability to filter to a certain vendor or property as well. The only reason I didn't give a 5 star is there are a couple of tweaks I would like to see...consistency with indexers and more user friendly experience with AvidPay being linked to Avid invoice.
★★★★★
Tuesday, September 11, 2018
“AvidXchange does make quite an impact on the account payable…”
AvidXchange does make quite an impact on the account payable process. They have taken over hours of work for me and I no longer have to process paperwork. They need to work on their indexing guidelines a bit otherwise, they would be 5 stars!
