Bobcares

Bobcares

9 Reviews · Last reviewed on 14 June 2019

What is Bobcares?

Bobcares provides server management and outsourced technical support over helpdesk, phone and live chat for web hosting companies and other online service providers.

https://bobcares.com/ https://bobcares.in/

Bobcares Key Features

Remote Infrastructure Management

Remote Technical Support

Bobcares Reviews

4.1

Excellent!

9 Reviews

Last reviewed on
14 June 2019

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Friday, June 14, 2019

from A.N

Very poor response time in times of crisis

2 of 2 people found this review helpful.
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Tuesday, April 17, 2018

from CityWideHost.com

Great having Bobcares taking care of my customers so I can focus on growing my business. I can finally sleep at night knowing they are taking care of things. And if ever there’s a problem they alert me right away with a phone call. Best partnership a hosting company could ask for.

Response from Bobcares:
19 April 2018 at 21:23

Robert, thank you so much for the lovely review. Making sure your customers are happy with the service will always be a priority for Bobcares. Rest assured, we have your back. :)

3 of 3 people found this review helpful.
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Wednesday, April 4, 2018

from LisGer

After migrating to a new server, emails to the server started bouncing. So we contacted Bobcares. Sherin quickly zoned into my issue and managed to get the emails to and from the server to work fine. I'm impressed with their speed in emergency situations.

Response from Bobcares:
19 April 2018 at 21:38

Thank you Gerlinde. :)

Sherin here is smiling ear to ear seeing your feedback. :D

It was great working with you. We're happy that none of the mails were lost.

5 of 5 people found this review helpful.
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Wednesday, October 25, 2017

from Jones

Horrible support, they take their sweet time to complete tasks and then say they are busy with other customers, I Pay an invoice every month just like anyone else.

NEVER AGAIN! AVOID AT ALL COSTS

Response from Bobcares:
19 April 2018 at 21:43

Dear Mike,

We're sorry to hear you are unhappy.

We tried to find out what happened with your services, but couldn't find your name in our records. We went back till Jan 2017.

Is this the Name and Company name you used to signup with us?

Please mail us at [email protected], and we promise we'll do everything in our power to make things right.

Good day!

2 of 9 people found this review helpful.
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Tuesday, October 25, 2016

Verified Review

from Field of Words

These guys were great...professional, affordable, and got the job done fast.

Response from Bobcares:
19 April 2018 at 21:44

Thank you Eileen for the lovely feedback. We're happy that we could help you. :)

4 of 4 people found this review helpful.
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Tuesday, August 23, 2016

from Gh1

I have been a Bobcares customer for many years. I am one of the oldest customers they have. They have become part of my company and part of my life. They care about my business and also about me. They are good at the tech support, but many other companies are as well. Where Bobcares staff stands is their personal touch. You know this is more than a job for them. They care about their customers. I could not run my company without them. I asked them to uses their real first names because I wanted my customer to know they are doing the support. To me, Bobcares is an asset, not a liability. I want my customers to know that I am paying for the best support money can buy. They are part of my team. You can get any better than that!

Response from Bobcares:
19 April 2018 at 21:49

Thank you Dale. :)

You are like family to us. The tech team, the management, the developers, everyone here love working with you.

Here's to many more years of this great partnership! *clink* :)

4 of 4 people found this review helpful.
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Sunday, April 10, 2016

from 1st Host Web

We at 1stHostWeb.com have been with Bobcares for over 15 years and it was the absolute best decision we made. They are not just another tech service but more of a partner. They care to go the extra mile to make sure the customer is taken care of. They are always professional and courteous. If you want a support STAFF that will represent your company with expert knowledge and compassion...look no further. Bobcares is all you need!

Response from Bobcares:
19 April 2018 at 21:55

Thank you Glenn. :)

Many of us here started off at Bobcares working for you. You and 1stHostWeb are legends here.

Everyone here feels a personal connection to you, your company and customers.

Thanks for being a part of our lives. :)

3 of 3 people found this review helpful.
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Monday, December 8, 2014

from Stop The Hacker

I am very happy with the services provided for our SaaS security products by Bobcares – we have found them to be a great partner for all support activities and remote-hands work. I would totally recommend this team!

Response from Bobcares:
19 April 2018 at 21:59

Thank you Anirban. :)

Thanks for trusting the venture you founded to our hands.

We'll continue doing all we can to keep StopTheHacker the best Anti-Malware solution in the market.

3 of 3 people found this review helpful.
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Wednesday, January 15, 2014

from Webcountry

Tharun and Hamish have been amazing. Totally helpful and fully engaged with me to overcome some very serious server issues. They worked extremely hard and did not give up until the job was finished. I can't thank those two gentlemen and their team enough for all of their tireless help and support! I feel that I can really count on them to be there for me when I need them the most. Thanks again guys, you are awesome!!!

3 of 3 people found this review helpful.
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This page was last updated 14 June 2019 00:31