Bookafy
★★★★★ 4.8 · 54 Reviews
What is Bookafy?
Bookafy helps leading brands optimize customer engagement through all phases of the booking process. Bookafy's appointment scheduling app gives your customers and staff a beautiful booking experience with automated confirmations, text reminders, syncing to calendars and much more. +25,000 businesses around the world trust Bookafy– including leading global banks, retailers, and software companies. Try Bookafy free today!
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Bookafy Reviews (54)
- ★★★★★44
- ★★★★★8
- ★★★★★2
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Bookafy is an overwhelmingly well-regarded scheduling tool that users consistently praise for ease of use, affordable pricing, and responsive customer support. The vast majority of reviews highlight genuine time savings—particularly around calendar syncing, payment collection, and automated reminders—with users reporting dramatic reductions in admin overhead and no-shows.
Customer service stands out as a defining strength. Multiple reviewers name staff members (especially "Sarah") by name and describe proactive, hands-on support: same-day phone availability, account setup walkthroughs, and willingness to implement feature requests. Integrations with Google Calendar, Zoom, Mailchimp, and QuickBooks are frequently cited as valuable. Users also note the software has improved meaningfully over time, with regular feature releases.
The main criticisms are modest: one reviewer (from 2019–2020) reported a serious issue with billing disputes and unresponsive support over months, which stands in stark contrast to current reviews. A few users mention the interface and customization could be more intuitive, and one noted the backend has many options that can feel overwhelming at first setup. Another flagged that most features work well but "leave room for improvement."
Overall, Bookafy delivers genuine value for small to mid-sized scheduling needs at a low monthly cost, with customer service that clearly exceeds user expectations.
★★★★★
Friday, April 3, 2020
“This scheduling app is absolutely crushing its competitors I'm able…”
This scheduling app is absolutely crushing its competitors I'm able to set up a scheduler *inside* a popup box within a marketing funnel (a pathway of pages that leads cold traffic to book a call). Being able to do this within a popup means my users won't need to leave the particular page where they get the invitation to book in the first place-which removes yet another step (aka 'friction point').
★★★★★
Sunday, March 22, 2020
“Book like kabam! I hate the back and forth to…”
Book like kabam! I hate the back and forth to set up appointments, it drives me nuts. Once back and forth is fine but the constant how about this, what about that, etc was too much. I tried several 'free' apps and in the end, Bookafy was the one that was the best to interact with clients with the least issues.
★★★★★
Tuesday, March 10, 2020
“My Booking Program Overall I haven't missed an appointment, as…”
My Booking Program Overall I haven't missed an appointment, as I have a terrible memory. I like this and I like the branded homepage, even though the url is bookafy, I don't mind.
★★★★★
Thursday, February 27, 2020
“Bookafy Is A Great Option For Mid- Large Sized Booking…”
Bookafy Is A Great Option For Mid- Large Sized Booking Solutions We are currently experiencing less no-show's , less confusion over the expectations of the appointment, and less burden on our administrative staff.
★★★★★
Saturday, February 15, 2020
“Excellent Product/Service They actually have customer service...yes...real people in the…”
Excellent Product/Service They actually have customer service...yes...real people in the US who will help you on the phone.
★★★★★
Monday, February 3, 2020
“Very user friendly software and a must have for businesses…”
Very user friendly software and a must have for businesses with appointments! I like its ease of use for me and my clients primarily but I really love that they are constantly making improvements and adding additional functionality
★★★★★
Wednesday, January 22, 2020
“Best available Cloud based solution for POS & Online Booking…”
Best available Cloud based solution for POS & Online Booking So there is no perfect product BUT... We've run our wellness business for 8 years now using a variety of non-integrated systems including AppointmentQuest and Intuit POS. About 2 years ago, we became very frustrated with the total lack of customer support from our current solutions... they literally did not have a phone number to reach a real person in any circumstance. The role Bookafy would play for us was mission critical so I did some serious due diligence before selecting Bookafy. I created a massive feature spreadsheet that compared the 4 top contenders. Bookafy and one other option appeared to be the best on paper. So I called Bookafy and grilled that sales person for literally 3 hours about all the nuances of Bookafy. She was cheerful and knowledgable (I think her name was Sarah) and answered pretty much all of my questions. We have over 60 employees, so training and switching our software backbone is a huge hassle you really want to choose the right long term partner so you don't have to deal with all that work again. Yes, we push the limits of the features. Yes, we wish they would fix some of the "glitches" more quickly it seems that adding new customers might be getting more CEO focus than improving the user/customer experience. But so far, Bookafy appears to still be the best available option.
★★★★★
Friday, January 10, 2020
“Dont Bother With Calendly I love that i actualy got…”
Dont Bother With Calendly I love that i actualy got a loatening ear when I provided feedback. In all honesty I havent used Calendly's custoner support, but once. The answer was unfoetubately we dont offer that for marketing agencies. Bit bookafy did. I was way surprised thst i got even into a long mail conversation with support wven though I havent paid them a single dollar. Way rare, and impressive.
★★★★★
Sunday, December 29, 2019
“made for coaches My previous scheduling service dealt with time…”
made for coaches My previous scheduling service dealt with time zones in a strange way, and BLAB has absolutely solved that issue. The switch, learning a new system, and setting it up was a bit time consuming, but ended up being well worth it.
★★★★★
Tuesday, December 17, 2019
“Very simple I wanted to ensure that I remain organized…”
Very simple I wanted to ensure that I remain organized and keep in contact with my clients so that good business relationships are fostered. With Bookafy, I can do just that.
