What is Bookafy?
Bookafy helps leading brands optimize customer engagement through all phases of the booking process. Bookafy's appointment scheduling app gives your customers and staff a beautiful booking experience with automated confirmations, text reminders, syncing to calendars and much more. +25,000 businesses around the world trust Bookafy– including leading global banks, retailers, and software companies. Try Bookafy free today!
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Bookafy Reviews (54)
- ★★★★★44
- ★★★★★8
- ★★★★★2
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Bookafy is an overwhelmingly well-regarded scheduling tool that users consistently praise for ease of use, affordable pricing, and responsive customer support. The vast majority of reviews highlight genuine time savings—particularly around calendar syncing, payment collection, and automated reminders—with users reporting dramatic reductions in admin overhead and no-shows.
Customer service stands out as a defining strength. Multiple reviewers name staff members (especially "Sarah") by name and describe proactive, hands-on support: same-day phone availability, account setup walkthroughs, and willingness to implement feature requests. Integrations with Google Calendar, Zoom, Mailchimp, and QuickBooks are frequently cited as valuable. Users also note the software has improved meaningfully over time, with regular feature releases.
The main criticisms are modest: one reviewer (from 2019–2020) reported a serious issue with billing disputes and unresponsive support over months, which stands in stark contrast to current reviews. A few users mention the interface and customization could be more intuitive, and one noted the backend has many options that can feel overwhelming at first setup. Another flagged that most features work well but "leave room for improvement."
Overall, Bookafy delivers genuine value for small to mid-sized scheduling needs at a low monthly cost, with customer service that clearly exceeds user expectations.
★★★★★
Thursday, December 5, 2019
“Value for money I am an executive coach organizing lot's…”
Value for money I am an executive coach organizing lot's of calls with clients and business partners all over the world. Bookafy takes me of all the admin and mailing to find a time slot. Moreover, most of my connections are in different time zones and with Bookafy I don't have to go through the trouble of mapping time zones. I had an issue with synchronizing calendars, that was a Google G Suite issue, and not a Bookafy issue. [SENSITIVE CONTENT HIDDEN] spent over an hour with me on the phone to sort this out. That is what I cal customer service!
★★★★★
Saturday, November 23, 2019
“Fantastic Booking Application My experience has been great. Incredible support…”
Fantastic Booking Application My experience has been great. Incredible support starts at the top. Bookafy truely listens to its customers and genuinely wants to do everything it can to give the user the best possible experience... this is real for Bookafy, not hype.
★★★★★
Monday, November 11, 2019
“Best Customer Service! When I found Bookafy it was amazing…”
Best Customer Service! When I found Bookafy it was amazing to me how much they offered in comparison to other scheduling software without the ridiculous price tag and fine print. I actually told them that I think they should raise prices, and they said We are happy having a low monthly fee, no set up fee... and a lot of companies using it, we have no plans to change pricing. It sounded to me like they get that comment a lot, and knew exactly what to say... and frankly the answer was very refreshing... Not trying to pilfer small businesses, just trying to make a great product. I was thrilled to find an honest company thatwas genuinely concerned in creating a product that could help me be more successful. Everyone I have talked to from Bookafy has been completely awesome to work with! The Bookafy set up team really went above and beyond to discover ways to use Bookafy software that worked for my unique business. Really Great!
★★★★★
Wednesday, October 30, 2019
“Very good clean and easy to use interface It has…”
Very good clean and easy to use interface It has really helped my business, as it allowed me to book appointments with potential clients.
★★★★★
Friday, October 18, 2019
“Very Happy! Excellent Software! I have been with Bookafy for…”
Very Happy! Excellent Software! I have been with Bookafy for going on one year and I am very happy. Bookafy is affordable, easy to use, and constantly improving their software. I started using it when the company first launched, and frankly it was a little clunky... but their newest release was a MASSIVE upgrade. It is beautiful and so easy to use. I loved it before, but now I am thrilled. Saving tons of time, and adding years onto my life with the stress reduction! My favorite parts are... I really like the on-line booking, appointment confirmations, email marketing sync with mail chimp and syncing the calendar with my personal google calendar. Bookafy sets themselves apart from other software companies and are the only one I will ever use. Thanks Bookafy.
★★★★★
Sunday, October 6, 2019
“Love it! Life saver... Thank you Bookafy... I found you…”
Love it! Life saver... Thank you Bookafy... I found you on Capterra last month and I have been using your software ever since. This software has literally saved my life! I run an office with about 8 staff members and I cant believe how much time, energy and stress I took off my plate with this simple schedule. 2 months ago (prior to using Bookafy) I was spending my evenings from 6-7ish calling all of the next days appointments confirming. That in itself lead to a ton of phone tag. The automated reminders with Text/sms and email are fantastic. I could go on and on, but i will say, that before atleast half of my time was spent scheduling, rescheduling and reminding people. Now, its all done automatically. I couldn't be happier and the last 30 days have breathed life into me and my business. Thank you Bookafy!
★★★★★
Tuesday, September 24, 2019
“Very descent online scheduling system for a good price Purchased…”
Very descent online scheduling system for a good price Purchased a lifetime subscription through appsumo for Bookary and have been using it ever since. Love that it will sync TWO way with Office 365 or google calendar. Can set multiple time schedule with breaks (like for lunch or supper). Can collect payment upfront from clients to book appointments. Reduces no shows.
★★★★★
Thursday, September 12, 2019
“Great Service I recently had an issue with changing some…”
Great Service I recently had an issue with changing some of my settings on Bookafy and made my first call to the support line. I reached a young lady named Sarah. I've been in the service industry since the beginning of time (I'm old) and Sarah provided perhaps the best customer service experience I've ever received. Sarah identified the problem as a system issue and immediately suggested a potential workaround. Not only did she suggest it, but she then logged into my account and made the changes, showed me the changes, and we were all set. She genuinely seemed to enjoy her job and helping me, and it came out in the service she provided. My first experience with Bookafy Customer Support made me glad I switched from the other company. Bookafy delivered and I am a happy camper!
★★★★★
Saturday, August 31, 2019
“Like the Iphone app We bought this program for our…”
Like the Iphone app We bought this program for our wellness center in Denver. I am not super tech savy, so at first I was a little overwhelmed. I watched a little "Start" video on their FAQ page and it was then I realized how simple this would be. I did most of the set up on my own, but then I called and spoke to Sarah she was phenomenal. She always answered all of my questions and was a real joy to work with.The software is good, but there is a lot involved so really take time getting to learn the various features. Go over everything numerous times and write yourself some cheat sheets to refer back to. Thanks, Sarah, for all your help.
★★★★★
Monday, August 19, 2019
“Nice platform for beginners, attractive entry price point, great customer…”
Nice platform for beginners, attractive entry price point, great customer service Customer service was great, easy to use, both on the business and user side. Very easy to set up and doesn't break the bank for robust features.
