What is Bookafy?
Bookafy helps leading brands optimize customer engagement through all phases of the booking process. Bookafy's appointment scheduling app gives your customers and staff a beautiful booking experience with automated confirmations, text reminders, syncing to calendars and much more. +25,000 businesses around the world trust Bookafy– including leading global banks, retailers, and software companies. Try Bookafy free today!
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Bookafy Reviews (54)
- ★★★★★44
- ★★★★★8
- ★★★★★2
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
Bookafy is an overwhelmingly well-regarded scheduling tool that users consistently praise for ease of use, affordable pricing, and responsive customer support. The vast majority of reviews highlight genuine time savings—particularly around calendar syncing, payment collection, and automated reminders—with users reporting dramatic reductions in admin overhead and no-shows.
Customer service stands out as a defining strength. Multiple reviewers name staff members (especially "Sarah") by name and describe proactive, hands-on support: same-day phone availability, account setup walkthroughs, and willingness to implement feature requests. Integrations with Google Calendar, Zoom, Mailchimp, and QuickBooks are frequently cited as valuable. Users also note the software has improved meaningfully over time, with regular feature releases.
The main criticisms are modest: one reviewer (from 2019–2020) reported a serious issue with billing disputes and unresponsive support over months, which stands in stark contrast to current reviews. A few users mention the interface and customization could be more intuitive, and one noted the backend has many options that can feel overwhelming at first setup. Another flagged that most features work well but "leave room for improvement."
Overall, Bookafy delivers genuine value for small to mid-sized scheduling needs at a low monthly cost, with customer service that clearly exceeds user expectations.
★★★★★
Wednesday, August 7, 2019
“Powerful calendar that you can integrate to your main calendar…”
Powerful calendar that you can integrate to your main calendar but also with Zoom What gives this app a gold star is the ability to add location parameters and links to Zoom web meetings.
★★★★★
Friday, July 26, 2019
“Good online scheduling software Bookafy is a great way to…”
Good online scheduling software Bookafy is a great way to offer customers the possibility of booking a session with you and accept payments in advance. However, their user interface and customisation options need a lot of work and maybe having so many options in the back-end make it somewhat complicated to get it up and running at first.
★★★★★
Sunday, July 14, 2019
“Fast and easy I set my account up in about…”
Fast and easy I set my account up in about 5 minutes. I had a few questions, so I got help on chat with Sarah. She was great! I had their tech guy help me get the iframe into my website, he was amazing. I gave him my credentials to my WP site, he made a custom button for me, had the iframe installed (which in hindsite I could've done myself because it is so easy after I saw what he did) and within about 40 minutes of signing up, I am totally operational and ready to take on the world. I tried another company before, when I got stuck there was no one to help. So Bookafy gets my business because the software is great and they are extremely helpful. Go gett'm Bookafy!
★★★★★
Tuesday, July 2, 2019
“Very helpful customer service and easy to learn program. I…”
Very helpful customer service and easy to learn program. I love this software... one thing in particular... knowing that everyone has specific business needs, the Bookafy crew has been amazing at taking my feedback and improving their site. Frankly, it was good as is... and I wasn't going anywhere. But I gave them a little feedback and right away they said, that is a great idea and a week later it was implemented. Look, I work for a software company and we aren't doing anything that fast. We barely take feedback and almost never implement requests (shhhh)... so needless to say I was very very pleased. This software honestly gets better and better every week. (I think they roll out a serious of features weekly).
★★★★★
Thursday, June 20, 2019
“Ill be honest! We bought this program for our wellness…”
Ill be honest! We bought this program for our wellness center in Denver. I am not super tech savy, so at first I was a little overwhelmed. I watched a little Start video on their FAQ page and it was then I realized how simple this would be. I did most of the set up on my own, but then I called and spoke to Sarah she was phenomenal. She always answered all of my questions and was a real joy to work with.The software is good, but there is a lot involved so really take time getting to learn the various features. Go over everything numerous times and write yourself some cheat sheets to refer back to. Thanks, Sarah, for all your help.
★★★★★
Saturday, June 8, 2019
“Ease to use platform with the best customer service I've…”
Ease to use platform with the best customer service I've ever had! I am still glowing from my experience with Bookafy. As someone who is not exactly the most tech-savvy person, I require a lot of hands-on customer service attention. When I called, I was lucky enough to chat with the Bookafy CEO. We chatted about my needs and how Bookafy would help my business. After I signed up for the free trial, he walked me through the entire platform until I was confident I could easily navigate it. He knows the platform in and out and explained to me how each setting would help streamline my business. I really enjoy working with Bookafy and look forward to growing my business with it.
★★★★★
Monday, May 27, 2019
“Ill be honest! We bought this program for our wellness…”
Ill be honest! We bought this program for our wellness center in Denver. I am not super tech savy, so at first I was a little overwhelmed. I watched a little "Start" video on their FAQ page and it was then I realized how simple this would be. I did most of the set up on my own, but then I called and spoke to Sarah she was phenomenal. She always answered all of my questions and was a real joy to work with.The software is good, but there is a lot involved so really take time getting to learn the various features. Go over everything numerous times and write yourself some cheat sheets to refer back to. Thanks, Sarah, for all your help.
★★★★★
Wednesday, May 15, 2019
“Casey is Great to work with We have a sales…”
Casey is Great to work with We have a sales organization, and we use Bookafy to schedule our calls and meetings... and I worked with Casey early on to get our account all set up and working perfectly. There are so many options to customize, so I definitely recommend that new users do a walk through with the bookafy staff to make sure you are fully utilizing the software. Really great and has been working wonders in our business! Ps, I think casey is the owner... and it was pretty cool to have him help us with customer service and never made a deal about it... I didn't know he was the owner until long after... I guess that is what humble service looks like!
★★★★★
Friday, May 3, 2019
“Great software We absolutely love our scheduling software. We often…”
Great software We absolutely love our scheduling software. We often say we don't know how we ever did without it. We still have the same front receptionist, but she is now spending more of her time greeting customers, working on marketing, helping plan events, etc. I would estimate that she spends about 80% of her time doing non-scheduling related tasks, and before it was 80% on scheduling. For a small monthly fee, we are saving a massive amount of money and time and I couldn't be happier. Oh yeah, I wanted to say the customer service is great, love the online tech support. They have always been able to walk us through problems or issues we have had.
★★★★★
Sunday, April 21, 2019
“Excellent and very affordable system Pros: We have been using…”
Excellent and very affordable system Pros: We have been using your services for about 1 year and have had hardly any problems. Your customer service is fantastic, the service you provide is really good and the price is very reasonable... Bookafy is giving us great value for themoney. Cons: There are few features that are missing and would be useful, but I have no doubt that these will get added in due course as everything else has. The upside to this 'con'is that I asked them for the features and they said 'great idea, we will do it'. No biggie. I would highly recommend and the value for money is excellent.
