CallTrackingMetrics

CallTrackingMetrics

3 Reviews

What is CallTrackingMetrics?

CallTrackingMetrics is the all-in-one call tracking platform that combines conversation intelligence with robust contact center functionality to go beyond driving more informed marketing decisions and facilitate smarter customer acquisition and communication across sales, marketing, and customer service teams.

CallTrackingMetrics has also been recognized in Inc. Magazine's 5000™ list of fastest-growing private companies, Capterra's Top 20 Call Center Tools report, and as a leader on G2 for both CCaaS and Inbound Call Tracking solutions.

Serchen Index

73.13
57
Employees
3
Reviews
3,978
Followers
6,523
Likes

CallTrackingMetrics Key Features

Call Tracking Software

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CallTrackingMetrics Reviews

4.7

Excellent!

3 Reviews

Last reviewed on
18 March 2021

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Friday, March 12, 2021

It is incredibly streamlined. There isn't a "phone" obstacle that CTM can't solve for your business. The tracking information alone that it is able to tell you is invaluable and being able to transition from a 9 am-5 pm business to 24-7 and streamline those calls to specific numbers and departments making it possible for our customers to talk to a real person every time and not a voicemail was the growth push we needed and call companies should be striving for! The ablity to make ALL numbers a textable number, is the most innovative thing CTM quite frankly does. Not to miss a call because they texted instead... what more could you want being in the service industry!

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Tuesday, November 24, 2020

CallTrackingMetrics dashboard has a clean interface allowing users of all experience levels the ability to quickly make data-driven decisions. The agency billing component helps agencies scale and bill appropriately based on client usage. The support team is quick and attentive both in the ticket system and chat support.

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Tuesday, November 17, 2020

Call Tracking Metrics has every feature I need in a call center platform, and WAY more. The pricing is really reasonable the it's super powerful. Also the customer service is awesome, the platform is really complicated, but if I ever have a problem I just call the customer service and they get it fixed quickly.

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