I purchased a new computer. When I tried to upload my data to the new version of QuickBooks I was informed by Carbonite restoring and importing data isn't their responsibility. I could pay someone to do it. I inaccurately believed moving my subscription to the new computer meant it was moved and ready to go. I had to get the old computer out of the closet, set it back up, then save the QB information to a flash drive. QB support was incredible. Lesson learned.