catalyst2
★★★★★ 5.0 · 39 Reviews
What is catalyst2?
catalyst2 provides a range of managed hosting, from a single websites to fully redundant cloud hosting based on our high performance vmware platform. Over the last 19 years the company has grown from hosting a handful of sites to providing services for tens of thousands of individuals and companies across the UK/EU. Customers include: The Royal British Legion, Marks and Spencer, Thomas Cook, Punch Taverns, Mango Bikes, The London Pass and Kelly Group.
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catalyst2 Reviews (39)
- ★★★★★39
- ★★★★★0
- ★★★★★0
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Review Summary
Generated using AI from real user reviews
Catalyst2 delivers consistently excellent service across all 39 reviews, which are uniformly 5 stars with no reported weaknesses or criticisms.
Users praise three concrete strengths repeatedly: responsive support that answers queries within hours (often outside business hours), human accessibility via chat, email, and phone with UK-based staff, and knowledgeable, patient assistance that makes technical issues understandable for non-experts. Migration from other hosting providers is described as seamless, with staff proactively helping even when issues fall outside Catalyst2's responsibility. Long-term customers (many citing 5–10+ years) consistently report that service quality remains high over time, contrasting with their experiences at competitors.
The company is particularly valued by small business owners and non-technical users who see the support team as an extension of their own IT capability. Several reviewers specifically note switching from major providers like AWS and Azure, or from companies with poor reputations, and finding Catalyst2 superior on service grounds.
No negative feedback, concerns about pricing, downtime, or feature gaps appear across the dataset. The reviews suggest Catalyst2 competes primarily on support quality and reliability rather than being positioned as the cheapest option.
★★★★★
Thursday, April 18, 2019
“Probably the best hosting provider in the UK. Customer service…”
Probably the best hosting provider in the UK. Customer service is fantastic and the pricing model is very reasonable. I migrated away from AWS and Azure in favour of hosting my sites with Catalyst2. Highly recommended
★★★★★
Saturday, March 30, 2019
“I am very impressed with Catalyst2, we have transferred a…”
I am very impressed with Catalyst2, we have transferred a complex server set-up to one of their managed servers and would have really struggled without their help. Their accessible, speedy and competent support have resolved our trickiest of issues. It is a comfort to know that should a problem arise, they will be there.
★★★★★
Thursday, February 28, 2019
“I was required to do a lot of due diligence…”
I was required to do a lot of due diligence finding the next hosting provider for our business critical sites. I looked at all the 'big' names but their reviews were mostly horrid. I decided to use Trustpilot for their social proof and Catalyst2 scored very high on service, which is really the most important thing. They have lived up to that and all looks good.
★★★★★
Wednesday, February 27, 2019
“catalyst2's Support (Chris on this occasion) went above and beyond…”
catalyst2's Support (Chris on this occasion) went above and beyond helping with getting our website back online. We had unfortunately lost access to our domain name with another company, and he couldn't have been more helpful and quick with his responses to get the hosting side sorted out for us... this was out of normal working hours at around 9pm. Fantastic customer service!
★★★★★
Friday, February 8, 2019
“Outstanding. I had to get out of my service provider…”
Outstanding. I had to get out of my service provider who were ?Easily? the worst service providers. Contacted Catalyst2 and they sorted me out from start to finish and did everything. I am not a big customer but they treated me like a VIP and for that you get my recommendation to all my friends and family. Great work guys.
★★★★★
Sunday, November 18, 2018
“Really helpful sales and customer service team from initial contact…”
Really helpful sales and customer service team from initial contact to seamless onboarding. I was really impressed.
★★★★★
Tuesday, May 12, 2015
“I'm extremely happy with the service catalyst2 have provided me…”
I'm extremely happy with the service catalyst2 have provided me with hosting for more than 5 years, and would recommended them without hesitation. I'm provided with a very reliable server to host various websites for my clients, with all the features I need as a web designer. Support has been consistently prompt, professional and excellent - which is very reassuring.
★★★★★
Friday, May 8, 2015
“Great service, I need support in short intense bursts every…”
Great service, I need support in short intense bursts every few months and catalyst2 are always ready and rapid. Thoroughly recommended.
★★★★★
Tuesday, May 5, 2015
“Excellent hosting provider, awesome support, been with them for a…”
Excellent hosting provider, awesome support, been with them for a five years, couldn't be happier!
