What is ClickUp?
ClickUp is a productivity platform that provides a range of features and functionalities to help teams manage their work and increase productivity. The software's intuitive interface makes it easy for users to navigate and manage their work. One of the key features of ClickUp's platform is its project management tools. The software allows teams to organize their tasks, set milestones, and track progress. Users can create custom workflows to fit their specific needs and collaborate with team members in real-time. ClickUp's task management features allow users to create and assign tasks, set due dates, and track progress. The software provides a range of customization options, including task views, tags, and priorities, to help users manage their tasks more effectively. The platform includes a powerful time tracking feature, which allows users to track time spent on individual tasks and projects. The software's time tracking functionality also provides users with detailed reports, making it easy for them to analyze their time usage and identify areas for improvement. ClickUp's team communication tools include features such as comments, mentions, and activity feeds, making it easy for team members to collaborate and communicate effectively. The software also offers a range of integrations with other tools and services, such as Slack and Google Drive, making it easy for users to streamline their workflows. Overall, ClickUp's software is designed to help teams increase their productivity and efficiency by providing them with a range of customizable tools and functionalities. The company's user-friendly interface and customer service have helped it gain a strong reputation in the productivity software market.
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ClickUp Reviews (36)
- ★★★★★21
- ★★★★★10
- ★★★★★3
- ★★★★★2
- ★★★★★0
Review Summary
Generated using AI from real user reviews
ClickUp is a capable project management platform that impresses most users with its flexibility and interface, but demands upfront configuration effort and can overwhelm newcomers. Users consistently praise the intuitive UI, custom views, and time tracking built into tasks—features that often eliminate the need for separate tools. The integration library works reliably with Slack, Google Drive, and Microsoft Teams, and reliability has earned trust across enterprise deployments. Onboarding tends to be smoother than expected for large rollouts, and pricing stays predictable without surprise fees.
The main friction point is complexity. Notification systems flood inboxes by default and require patience to dial in properly. Permission configurations for guest access and multi-client setups can feel buried and unintuitive, particularly in nonprofit or agency contexts where granular access control matters. A minority of users find the learning curve too steep, especially those seeking simplicity over customization, and support can be slow during high-volume periods. For teams willing to invest initial setup time, ClickUp delivers real value—custom workflows, dashboards, and automation significantly reduce reliance on scattered tools. For organizations that prioritize ease-of-use over depth, simpler alternatives may be a better fit.
★★★★★
Friday, February 6, 2026
“Picked this up about two months ago and honestly, the…”
Picked this up about two months ago and honestly, the UI is the real story. Everything sits where you'd expect it. Switching between list view and board view takes one click, not a five-step settings hunt. As a solo freelancer, I need something that gets out of my way fast, and ClickUp mostly does.
Custom task statuses were the feature I didn't know I needed until I set them up in about ten minutes. Small thing, but it changed how I think about my daily pipeline. A little overwhelming at first, sure. Stick with it for a week and it clicks.
★★★★★
Wednesday, January 21, 2026
“Running client projects from a coffee shop in Denver, an…”
Running client projects from a coffee shop in Denver, an airport lounge in Atlanta, or my back porch in the summer, ClickUp's mobile app has never once felt like a stripped-down afterthought. Everything I need to reassign tasks, update statuses, and drop a quick comment is right there. Three-plus years managing deliverables for a rotating roster of clients, and remote access has stayed consistently solid.
For an agency juggling multiple client workspaces, the ability to switch contexts fast on a phone matters more than most tools seem to understand. ClickUp gets it.
★★★★★
Tuesday, December 30, 2025
“Remote work broke our previous setup within about three weeks…”
Remote work broke our previous setup within about three weeks of going fully distributed. Tasks fell through the gaps, nobody could agree on what was urgent, and I was chasing updates on Slack like it was a second job. Switching to ClickUp two years ago was the decision that actually fixed that, and the mobile app is the specific reason things stayed fixed.
I spend maybe half my working week away from a desk. Coffee shops, client sites, the occasional train between Dublin and Cork. The ClickUp mobile app is genuinely one of the better-built tools I have on my phone. I can reassign tasks, drop comments, check what my team is blocked on, and flip between list and board views without any of the janky lag you get with other project tools on a phone screen. Notifications are sensible too. They don't spam you. The digest-style alerts mean I'm not constantly pulled out of conversations, but I still catch the things that matter. Time tracking from mobile works reliably, which matters when I'm billing hours across different projects from the road.
Honest caveats: the initial setup was a lot. There are so many options that the first couple of weeks felt like configuring a spaceship. Customer support response times were occasionally slow when I had onboarding questions. But once we had our spaces and workflows dialled in, the whole thing clicked into place. For a startup trying to manage a growing headcount across a mix of in-office and remote staff, this tool has held up better than anything else I've tried. If mobile-first remote work is your reality, ClickUp handles it well.
★★★★★
Friday, December 26, 2025
“The pricing honestly shocked me in the best way. Coming…”
The pricing honestly shocked me in the best way. Coming from a scrappy startup that was watching every subscription line item, I braced myself for the usual per-seat costs to spiral the moment we grew past fifteen people. They didn't. A year in, with our headcount nearly doubling, the bill has stayed predictable and fair. The free tier is generous enough to actually test the thing properly, and the jump to Business felt justified the moment I saw the time tracking and custom workflow options unlock.
For a growing team, that kind of billing transparency matters more than people admit. Features are strong, customer support has been responsive when I needed it, and I genuinely have no regrets.
★★★★★
Saturday, December 20, 2025
“Migrating a thousand-plus-person org off our previous tool was the…”
Migrating a thousand-plus-person org off our previous tool was the moment ClickUp either had to prove itself or get binned. Five years on, it's still here. The custom views and granular permissions are miles ahead of what we had before, and the time tracking built right into tasks meant we could retire a separate tool entirely.
The one gripe: the notification system is genuinely overwhelming at enterprise scale. You can tune it down, but it takes real effort to get right. Still, I'd pick ClickUp again without much hesitation.
★★★★★
Saturday, December 6, 2025
“Honestly, the edge cases are where ClickUp gets interesting. A…”
Honestly, the edge cases are where ClickUp gets interesting. A year into running it across a small non-profit education team, I can say the core experience is genuinely solid. Task hierarchies, custom statuses, the time tracking view we use for grant reporting, all of it works well enough that I stopped second-guessing the switch. But corner cases? That's where the cracks show.
The biggest frustration I ran into was around guest permissions for external facilitators. We bring in casual educators who need read-only access to specific project spaces without seeing anything else. Getting that configured cleanly took me the better part of an afternoon and two support tickets. The permission model is flexible in theory, but in practice the logic is not obvious, and the documentation glosses over edge scenarios that come up constantly in a non-profit context, like shared spaces with mixed membership tiers. Customer service was helpful but slow, and the answers I got felt copy-pasted from the help centre I had already read.
That one gripe aside, the value for a small team on a tight budget is genuinely hard to argue with. The free tier got us surprisingly far, and when we did upgrade, the per-seat cost felt reasonable for what we get. If you are evaluating this for education or non-profit work, go in knowing the permission setup will require patience. Once it is configured correctly, though, the day-to-day experience is smooth and the team actually uses it, which is more than I could say for the spreadsheet chaos we had before.
★★★★★
Saturday, November 29, 2025
“Two years running client projects through this tool, and the…”
Two years running client projects through this tool, and the UI still doesn't feel like a chore. That matters more than people admit. Switching between List, Board, and Calendar view takes two seconds, and my clients (the ones I invite as guests) figure out where things live without a tutorial. No hand-holding required.
The task sidebar keeps everything I need one click away: comments, attachments, subtasks, priority flags. Nothing buried. For an agency juggling multiple client workspaces, that kind of visual clarity is the whole ballgame.
★★★★★
Sunday, November 23, 2025
“About six weeks in, and the integrations are what sold…”
About six weeks in, and the integrations are what sold me. Slack, Google Drive, and a handful of other tools my department runs on all connected without much fuss. Tasks flow between platforms in a way that actually makes sense for how my team works day to day.
My one real gripe: the Slack notification settings are a bit buried, and it took me longer than expected to dial them down to something sane. Customer support was responsive but couldn't fully solve it. Still, if you care about your stack talking to each other, ClickUp is worth a serious look.
★★★★★
Monday, November 10, 2025
“Custom workflows are the feature I keep coming back to,…”
Custom workflows are the feature I keep coming back to, and after five-plus years of rolling ClickUp out across a 1,200-person organization, I can say they're the single reason we didn't drift back to a patchwork of spreadsheets and email chains. The workflow builder lets you define statuses, triggers, and automations at a granular level that most platforms just don't offer. I've built intake flows for IT requests, sprint cycles for our product teams, and quarterly planning boards for senior leadership, all inside the same tool. Each one looks and behaves exactly as the team using it needs it to. That kind of flexibility without a professional services contract attached is not something I took for granted.
The automation layer is where things get genuinely impressive. I set up a rule last quarter that automatically reassigns overdue tasks to a backup owner, notifies the task watcher via a comment, and changes the priority flag. Three actions, one trigger, no developer needed. My operations team of nine people manages a task volume that would've required a dedicated coordinator under our old system. That's the real payoff.
If I'm being honest, onboarding new employees to the full feature set still takes more time than I'd like. The platform is deep, and depth has a learning curve. Customer support has gotten faster over the years, though I still wish live chat response times were tighter during peak hours. Those are minor friction points relative to what the platform delivers. For an enterprise with complex, multi-department workflows, this is as capable as anything I've evaluated.
★★★★★
Saturday, November 8, 2025
“Time tracking in ClickUp is both its best and most…”
Time tracking in ClickUp is both its best and most exhausting feature. Three years in, and I still find myself re-explaining to volunteers how to start a timer, switch tasks, and avoid the double-log mess that happens when someone forgets to stop a session. The reports are genuinely useful when the data is clean. Getting clean data is the hard part.
For a small non-profit, the customization depth feels designed for someone with a dedicated ops person to configure it. I don't have that. Strengths are real, but the friction is constant.
