Cloudnine Realtime

Cloudnine Realtime

70 Reviews · Last reviewed on 19 June 2019

What is Cloudnine Realtime?

Cloudnine Realtime is a cloud technology and software solutions company serving businesses across the world by providing them with cloud-hosting options. Located in San Diego, California, Cloudnine offers QuickBooks® Hosting in addition to hosting over 750 additional applications. As technology develops and the Cloud continues to become an integral platform for business operations, we can help clients stay ahead of the curve.

Cloudnine Realtime provides you with cloud computing technology like Desktop-as-a-Service (DaaS), Private Virtual Cloud Servers, Shared Virtual Cloud Servers, Hosted QuickBooks and Hosted Exchange. We were born in the accounting industry in 2000, so hosting QuickBooks for accounting firms is where we came from.

Cloudnine Realtime is not just a cloud computing company – we are people who love to help businesses succeed and grow. We want to make sure your business leverages the full advantage cloud computing has to offer.

Mission: We Empower Businesses to Grow with Cloud Technologies, by Building Relationships through Customized Solutions and Superior Support!

Cloudnine Realtime is the winner of CPA Practice Adviser's Readers Choice award 5 years running in 2016.

Cloudnine is an Intuit Commercial Host and Premier Reseller.

Cloudnine Realtime Key Features

QuickBooks desktop hosting

Exchange services

Application hosting

Partner programs to white label

Superb support

Cloudnine Realtime Reviews

4.4

Excellent!

70 Reviews

Last reviewed on
19 June 2019

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Wednesday, June 19, 2019

from Cloudnine

Doctres are vry friendly and excellent

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Tuesday, June 4, 2019

from VersionOne

I simply cannot believe that any of the 5 star reviews here are legitimate.

After CloudNine nearly destroyed our company in 2017 they are at it still with pathetic service, excessive hold times, hanged up on us x 3, and overall DOWNTIME.

2 years of screwing us over and we are on the hunt for a new provider.

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Wednesday, May 29, 2019

from CPA Firm

Terrible company. We are a CPA firm that hosts client files so clients can access in the cloud and so we can access the QB files. Cloud 9 cannot host 2017 Premier and 2017 Enterprise at the same time. This problem started after they did a security upgrade and they cannot fix the problem.

1 of 1 people found this review helpful.
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Wednesday, May 22, 2019

from VetTech

I've been locked out of our Cloud9 environment for two full business days--and our company Quickbooks file as a result. More than 24 hours after submitting an urgent ticket, three voicemails (after waiting on hold for 11 minutes each time), and an escalating email to the Support Manager at the end of the first day. All unanswered, and I'm still locked out. This has been disruptive to our business to say the least. We'll be switching services at our earliest opportunity.

3 of 3 people found this review helpful.
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Monday, March 11, 2019

from R Joe Remington CPA

Terrible customer service.

5 of 5 people found this review helpful.
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Friday, December 14, 2018

from Moore & Company, P.A.

Cloud9 is a good cloud solution for accounting firms. When I signed on with Cloud9 they were incredibly helpful to make the move as seemless as possible. They were very dilligent.

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Monday, November 19, 2018

Verified Review

from ALROWS, LLC

Cloud 9 has made business processes such much more efficient for both my companies. I would highly recommend the company.

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Wednesday, October 31, 2018

from Overhead Technology Inc.

As a client for over 2 years, I highly recommend Cloud9 for your business. We always receive excellent, courteous customer service and I am able to speak with someone immediately when their is a problem. If there has been an issue that is not easily solved, the technician stays on the phone and gets the problem solved as quickly as possible.

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Monday, October 29, 2018

from Anders

I called Cloud9 support with an issue accessing files. The support team member said he knew exactly what was causing the problem. He had my system connected within minutes and I was able to get back to work! The support team member was courteous and knowledgeable.

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Friday, October 19, 2018

from Georgia Storefronts Inc

Had to call Cloud 9 and they were so helpful, they worked until they got my problem solved.

I would recommend them to anyone that has a business.

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Friday, October 12, 2018

from SkinSciPac

Always quick and efficient! Every support call is resolved in a timely manner which is very appreciated when you have work to be done and deadlines to meet.

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Friday, October 12, 2018

from TAG SLC

Great Service. Allows me to securely access files remotely.

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Wednesday, October 10, 2018

from Sweet Frog

I called about an issue, because I couldn't get on the cloud and as soon as I was telling the rep what was the problem, they said they knew exactly what it was. So, they resolved the issue by putting the 2.0 program on my computer, and then I was able to continue with my work. I appreciate the knowledge of the rep. Didn't take very long at all to figure out what the problem was.

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Wednesday, October 10, 2018

from Sq Ft Commercial, LLC

The experience dealing with Corey yesterday was quick , fast & so easy. I was very pleased with such prompt service. Thank you! Cloudnine!

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Wednesday, October 10, 2018

Verified Review

from Roth Law, P.C.

We've been using Abacus through Cloudnine for over 15 years. We have had the best customer service throughout and can't imagine our practice without their help. I highly recommend this company.

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Wednesday, October 10, 2018

from Shogren & Associates

Cloudnine has the best customer service! Friendly, knowledgable, quick, and thorough. I wish every company I dealt with had a customer service department like Cloudnine!

The software has been a great asset to us, would definitely recommend them to any business looking for cloud-hosting.

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Wednesday, October 10, 2018

from Jr's Plumbing

We started using Cloudnine as a server for quickbooks and a few other things a couple of months ago. From the initial setup and training to any support tickets that we may have needed, they have been great. It makes running my business a little less stressful.

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Monday, October 8, 2018

from Roquet Farms

I have used Cloudnine for just about a year now. It is fabulous and works with ease each time I use it. Great support and technical assistance if ever needed.
My only mistake was not finding Cloudnine years ago. They have lightened my year end work immensely. Awesome company!!

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Monday, October 8, 2018

from Blackline Partners LLC

Cloud 9 has been a wonderful asset to our company. With so many locations, it provides us easy access to several locations all hosted on its cloud. It enables our staff to work remotely and in a timely fashion. Their customer service is awesome and helpful when needed.

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Friday, October 5, 2018

from Intelight Inc.

We have been using Cloud 9 for over 1 year now and are very happy with the service. Cloud 9 allows our employees to access our Company systems with ease from anywhere internet access is available. Also we are worry free when it comes to our system backups.

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Friday, October 5, 2018

from Guajardos Sprinklers Inc

Very good team, best customer service

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Thursday, September 27, 2018

from SARAH SEVEN

Cloudnine Real time is a great resource for a growing company, the service they provide allows us to work remotely and efficiently. The support team is also ready to help out whenever we need. Cloudnine has made us a stronger company.

1 of 1 people found this review helpful.
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Wednesday, September 26, 2018

Verified Review

from J & J Homes, LLC

This is a good company with very good customer service.

0 of 1 people found this review helpful.
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Wednesday, September 26, 2018

Verified Review

from Immersion Brewing

I ended up switching to Cloudnine after having a terrible experience with another cloud hosting company. Cloudnine has top of the line customer service. Every time I've had any kind of issue I get an immediate response. They have an experienced, well-knowable team.

0 of 1 people found this review helpful.
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Wednesday, September 26, 2018

from JP Kane & Co, CPA

The tech support at Cloud 9 was very helpful in getting my issue resolved. The gentleman logged into my computer so I could watch the necessary changes to allow for my computer to access the site and file. Very helpful and didn't rush me to get off the phone and asked if there was anything else he could assist me with. Great group of people to work with.

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Wednesday, September 26, 2018

Verified Review

from CSAW Associates, LLC - Coulee Region Bookkeeping and Tax

Cloudnine Realtime offered a quick solution for us to work remotely with one of our customers. We had problems with the latest update and the technician was very helpful and got us up and running right away.

0 of 1 people found this review helpful.
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Tuesday, September 25, 2018

from Tedeschi & Son's Inc DBA Actors Taxes LTD

I have been using Cloud9 services for just about 1 year and I always receive quick and helpful service whenever I call with a technical issue.
The people in the tech support area are knowledgeable and willing to spend the time to get to the bottom of any issue you have. They also know me by name when I call and take a true interest personally in getting to know you.

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Saturday, September 22, 2018

from Bogdan and Lasky LLC

The folks at Cloudnine are always helpful. Technical support is quick and thorough!

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Saturday, September 22, 2018

Verified Review

from Linea Solutions, Inc.

Cloud9 Realtime service is top notch. I had a login issue with a new laptop last week, and opened a service ticket. A rep called me right away, and had me in the system within minutes! Our company has been using them since 2014 and I highly recommend Cloudnine Realtime.

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Saturday, September 22, 2018

from A1 Expert Mechanical Service

They are very knowledgeable on whatever may be going wrong with your company issues. I never called there without getting excellent service and in and out of a situation with very little down time. They are great

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Saturday, September 22, 2018

Verified Review

from Anders CPAs Advisors

Cloudnine has been an excellent company to partner with over the past few years. They are always extremely knowledgeable, responsive, and helpful. I highly recommend!

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Saturday, September 22, 2018

from Precision Railway Equipment

I had a problem with my financial software and they were not able to help me. They told me to contact Cloud 9. The technician was very kind, professional and very through. He went the extra mile when notice that I was very frustrated with being on the phone for sometime with the other software company to not get anywhere. He explained the issues and tried to find an alternative solution.

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Wednesday, September 19, 2018

from Country Estates

Extremely impressed with Cloudnine Realtime customer support. Worked through the issues in a methodical way to a solution. Very pleasant and patient throughout the process.

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Wednesday, September 19, 2018

from Premiere Medical Center

The Cloud9 team is stellar. We always know when we have an issue we can count on them for expert, quick, and professional service. They have been an invaluable resource for us over the years. We are a better company because of their support. Thank you.

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Friday, September 14, 2018

from FHG

Super impressed with Cloudnine Realtime . They have been extremely helpful to me and my staff. They know me when I call. Not because I call frequently, but because they want to know their accounts they work with.

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Sunday, September 9, 2018

from WDC

They instantly recognize what problem is and wiling to resolve any issues.

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Sunday, September 9, 2018

from Equinection

Hi John,

I always receive excellent assistance from anyone I speak with. Everyone is very pleasant and patient.
I have never had an instance where my problem(s) were not solved. It's a great group of techs!

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Sunday, September 2, 2018

from EcoLawn

I have called the Cloud9 support team on several occasions to help me through connectivity and printing issues - on every occasion they have been helpful and polite, and are always able to get me the solution I need. I would recommend using their service.

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Sunday, September 2, 2018

from Food Physics

I have had excellent help from technical support when having connectivity issues. They are always responsive and helpful. The only reason I gave 4 stars instead of 5 is due to recent connectivity issues with Cloud9.

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Friday, August 31, 2018

from FLoralawn

Great customer service

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Thursday, August 30, 2018

from GBV Enterprises, Inc

I have had very good experience with Cloudnine Realtime, have always got the help I have needed to keep our company up and running. Would highly recommend them to others.

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Wednesday, August 29, 2018

from Kazmier & Associates

We have always had great support. Quick to respond and fix or answer questions. When we send tickets or updates through the support website online it is also handled in a very quick professional manor.

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Wednesday, August 29, 2018

from Brexton

Going back to the ransom wear attack last year, I felt the management of thecompany did a terrible job communicating the issue as well as their lack of customer service during this crisis.

The just recently switched how you access the cloud and again there are issues and customer service is rude and not helpful. I cannot even log into my account at the moment because their site is done.

They have many many problems.

6 of 6 people found this review helpful.
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Friday, August 24, 2018

Verified Review

from Sullivan & Company, CPAs

I have been using Cloudnine for a few years now. As with any service/product, issues arise sometimes. Any time we have had a problem and I've needed to contact support I've always had a wonderful experience. I recently had to call due to a momentary disconnect that ended up fixing itself and the tech that helped me was really friendly and said he would still check to make sure everything was running smooth even though the issue was fixed by the time I got to him! Great experience!

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Friday, August 24, 2018

from Sullivan & Company, CPAs

The representative who I spoke with was very understanding, patient, and professional. He was able to quickly identify the issue (an application using to much memory) and fix the problem. He also provided some additional info on what to do if the problem happened again. It was a good customer service experience.

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Wednesday, July 25, 2018

from Integrity Hermitage

We're really a client of a client of Abacus but while we were with Abacus we seldom experienced any problems. When we did though we did have to play telephone tag for a while due to a couple of the techs not being able to help with the issue I was having. But then I was put in touch with a GREAT tech person. He was very patient (I'm NOT computer savvy) very calm and pleasant. I actually recommended him for a raise.

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Wednesday, July 25, 2018

from Parkvest Group

I'm a sole practitioner. I've been with cloud9 for 3 years now. Cloud9 has always been great both on the sales side as well as on the tech support side. I had some issues this year when it came time to renew my agreement. Paul Phan and Christine Robinson went above and beyond to ensure my utmost satisfaction with cloud9. They walked me through the different options, what would and wouldn't work for my practice and got me to where I needed to be. They're absolutely great and you're lucky to have them on the cloud9 team.

Cloud9 is definitely the solution my practice needed.

Mark

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Wednesday, July 25, 2018

from Shopper's Nirvana LLC

We have used Cloudnine Realtime for several years and have had a wonderful experience. We had very few problems, but when we did, their customer service center was prompt, thorough, and clear. The options available were impressive and this service is a MUST for any business with multiple locations that need to share the same information!

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Wednesday, March 29, 2017

from McCoy's CPA Practice

I've been with these guys for about 3 years. I just called in and spoke with a gentleman immediately, and he fixed my problem within 2 minutes. Wow! Service is even better than before

3 of 10 people found this review helpful.
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Thursday, February 16, 2017

Verified Review

from PAXIO Inc.

We recently switched over to the Cloudnine at the recommendation of our CPA. This would allow us to have team access to all of our accounting and it would allow our CPA to better assist. For the last week we have been have random disconnects and significant periods in which we can not access our data.
Our CPA is not able to access either. We keep getting "we were told all better" followed by "sorry, they [Cloud9} said it fixed"
This is not acceptable from a cloud system. It seems like they may have over sold their capacity or worse they do not have a solid system in the first place.

Response from Cloudnine Realtime:
24 February 2017 at 10:57

Phillip,
We apologize for your negative experience. You were one of three accounts that encountered an error in upgrading an application on your server. We hope you continue to use our service and see that this is not a common occurrence. We provide 99.999% uptime because we understand that downtime is harmful to businesses.

11 of 14 people found this review helpful.
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Thursday, January 5, 2017

Verified Review

from Send Out Cards - Distributor

Horrible customer service. When we first subscribled 3 years ago they were great. Over the last 1-2 years the tech support is non existent. I continually get kicked out of the server and can't get back in. Calling customer support is at least a 1 hour endeavor, and don't even think about leaving a call back number, heaven forbid you are on another call when they decide to call you back! As soon as my contract is up I am leaving.

Response from Cloudnine Realtime:
09 January 2017 at 13:29

We are sorry to hear of your most recent experience. Thank you for your loyalty thus far and your feedback. We'd like to let you know of improvements we have made and continue to make to improve our customer experience. We increased our support staff by 20% to accommodate our growing customer base and our customers growing their business. We are also implementing weekly server reboots to remove issues. In addition, the C9 Portal allows you to submit a ticket, and accomplish many other tasks that eliminate the need to call such as adding a user or an application. We greatly value your business and your dedicated account manager will be reaching out to you today to try to resolve this.

16 of 24 people found this review helpful.
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Thursday, October 27, 2016

from Elizabeth A. Royalty, CPA

I called technical support and was caller number 2 in the cue. It has been over an hour and 45 minutes and I am still on hold. I've been the next caller for nearly an hour. This is absolutely ridiculous.

9 of 12 people found this review helpful.
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Wednesday, June 22, 2016

from GBV Enterprises, Inc

I would recommend Cloud 9 as a business solution. Has worked very well for our company. And are very satisfied with the service.

3 of 9 people found this review helpful.
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Thursday, March 24, 2016

from Nicom

Excellent! Had a small issue arise this morning an needed some quick help to remedy. Shortly after I completed my help desk ticket I received a call and problem was solved!

Response from Cloudnine Realtime:
28 March 2016 at 12:17

Thank you for taking the time to share your experience Mary! We rolled out new internal systems this year that are having a positive impact on our Help Desk and for valued customers like you.

3 of 8 people found this review helpful.
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Monday, March 14, 2016

from HFFCF

We have seen a huge success with the remote access for our fairboard. Cloud9 Technical services are always prompt to reply, they even called on Sunday morning.

Response from Cloudnine Realtime:
28 March 2016 at 12:31

We're glad we could help make the organizational process easier Ali. Putting on a fair is big work! Thank you for sharing - and we'll be here whenever you call - even on Sundays.

4 of 9 people found this review helpful.
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Monday, March 7, 2016

from Architectural Impressions of Austin, LLC

Excellent! Had a small issue arise this morning an needed some quick help to remedy. Shortly after I completed my help desk ticket I received a call and...problem solved!

5 of 10 people found this review helpful.
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Thursday, February 4, 2016

from Little Critterz

They are great. Immediate. Right there for you. Hardly any wait time and fixed the issue right away which in this case was not an issue it was just loading Cloud 9 onto a new computer they jumped onto the computer and did for me in a matter of minutes Great guys!! We've used them for years and recommend them to anyone. Best Patrick

Response from Cloudnine Realtime:
28 March 2016 at 12:34

Thank for sharing your experience Patrick! We're passionate about helping you solve problems and overcome obstacles. Big or small, give us a call.

4 of 8 people found this review helpful.
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Tuesday, January 26, 2016

from REACH Therapeutic Riding Center

Although I was on hold for a considerable amount of time, the technicians were friendly and helpful. One called me back immediately after we were disconnected. He was able to set up everything I needed on my computer.

Response from Cloudnine Realtime:
28 March 2016 at 12:37

So happy you were able to be set up Shea. Since you called, we've implemented a new call-back system that allows you to hold your place in queue, get off the phone, and get back to work. We'll call you! So far it's working great. Thank you for telling us your experience.

4 of 8 people found this review helpful.
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Monday, November 2, 2015

from DPLM

Technician was very helpful and solved my problem.

Response from Cloudnine Realtime:
25 April 2016 at 09:39

Great! Glad to hear your issue was taken care of Mark. Thank you for sharing your experience.

3 of 10 people found this review helpful.
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Wednesday, September 30, 2015

from Osprey Spill Control

After lengthy wait time, issues were resolved promptly.

Response from Cloudnine Realtime:
25 April 2016 at 09:37

Hi Frank, we're glad your issue was resolved in a timely manner once addressed. We'd like to make you aware of our newly adopted "call-back" feature we implemented in 2016. You can opt to keep your place in the support queue and receive a call direct from one of our techs. This will free you up from having to wait on hold. So far we've saved our customers over 17,000 minutes of hold time with this feature. Please, take advantage of it! Thank you for your review and we look forward to meeting your ongoing needs.

2 of 9 people found this review helpful.
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Tuesday, September 29, 2015

Verified Review

Will did a great job of getting my data file restored for me. I am really impressed by you customer service personnel, as they always seem to solve my issues first time every time. It is great working with a company like Cloud9 that appreciates their customers and takes great care of them.
Thanks,
Martin Meyer

4 of 13 people found this review helpful.
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Wednesday, September 2, 2015

from Alaska Litho Inc.

Easy to use and great tech support!!

5 of 18 people found this review helpful.
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Tuesday, September 1, 2015

from Stacey L. Byrne CPA

I first became aware of Cloud 9 at the Sleeter Group's accounting solutions conference a few years ago. I work from home as a solo practitioner. When I decided to hire the services of a part time contractor, it made financial sense for me to have my files hosted and work remotely instead of renting an office space or having her come to my house. Cloud 9 has allowed me to scale my business affordably. Service hold times have been frustrating at times, but they are always able to resolve my issues. If the issues are not pressing, I email support and wait for a response. Overall I am happy with my choice of cloud hosting providers.

5 of 17 people found this review helpful.
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Friday, August 7, 2015

Verified Review

from Master Computing

A client's accounting department could not access their Quickbooks file on their server. A quick call to Cloud9 resolved the issue effectively and promptly, allowing our client to get back to work. Great job!

5 of 18 people found this review helpful.
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Thursday, July 9, 2015

from Thunder Rand CPA

This service makes it possible for our company employees to work remotely and still be able to give our clients the best service possible.

8 of 18 people found this review helpful.
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Thursday, March 26, 2015

Verified Review

from SW QuickSource Meetups

I am a cloud accountant that has used other services for my hosting of my client files. I was nervous adding a particular customer to the cloud with my "other" service as the other cloud hosting had poor customer support and a non-friendly user interface.
I chose Cloud9 for the friendly interface and incredible customer service.
The client I moved over has now been with Cloud9 2 years.
The customer service is incredible. If we need anything we submit a ticket and it gets taken care of. If I need a faster response I call in and can usually get any one of their fantastic Customer Support Techs to help.
Cloud9 has gone above and beyond in helping us with data file issues. These are not Cloud9 issues but their Techs help us understand the issues and solve them.
You can't beat solid gold Customer Service. With Cloud9 our technology and cloud hosting experience has been stellar.

13 of 23 people found this review helpful.
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Thursday, November 27, 2014

from Rowe & Deming LLC

Previously used another vendor, but experienced three day service interruption. Switched to Cloud9RealTime and have been extremely pleased with their quality, responsiveness, and reliability. We are very happy we found Cloud9. I highly recommend.

15 of 28 people found this review helpful.
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Wednesday, October 1, 2014

from Landscaping maintenance

I looked at Cloud 9 a year ago but didn't decide move forward due to cost. I wish I would have purchased earlier because we saw instant improvement for our remote employees who can log in at home and access Quickbooks and Sage. Also, before we had to send data files via email and that was also a security risk but not any longer. The speed was faster than I expected as well. Are they perfect? No. We had an issue with the initial setup but we quickly resolved it. I recommend their services whenever I can.

21 of 35 people found this review helpful.
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Monday, January 6, 2014

from ARCPA

Great solution for my company. We are always traveling around the county and I can rely on access and collaboration with my team. The customer service and support is top notch. Thanks

22 of 45 people found this review helpful.
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Tuesday, June 4, 2013

Quite impressed with the Cloud9 virtual cloud server service. We abandoned our old office server 3 years ago and entered the Cloud Age with them and never looked back. This is a great 21st century solution for businesses and practices of all sizes.

24 of 49 people found this review helpful.
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This page was last updated 19 June 2019 06:27