Cloudbeds

Cloudbeds

35 Reviews

What is Cloudbeds?

Cloudbeds creates cloud-based hospitality management software that simplifies the working lives of professional property owners, operators, and employees. Our award-winning software provides everything that an independent property needs to run their business - from managing guests and reservations, distributing room availability, selling inventory, collecting payments, and business analytics - all in one easy-to-use and learn package.

Cloudbeds was founded in 2012 to give independent hoteliers access to professional tools, enabling properties to compete alongside the biggest brands in hospitality, no matter their size. Cloudbeds manages the complicated world of OTAs, payments, reservations, and reporting, so that our hoteliers can spend time on their most important job, taking care of their guests.

Cloudbeds is passionate about connecting people around the world to create more meaningful travel experiences between owners, operators, and their guests. We believe that amazing hospitality isn't just reserved for five-star hotels.

Serchen Index

90.60
377
Employees
4,940
Subscribers
1,483
Followers
10K
Likes

Cloudbeds Key Features

Property Management System

Channel Manager

Booking Engine

Revenue Management System

Groups

Insights and Reporting

Payment Processing

API

Marketplace for 3rd Party Integrations

Hospitality Management Suite

What is Cloudbeds?


Cloudbeds Product Details

Cloudbeds' hospitality management suite is trusted by tens of thousands of boutique hotels, hostels, inns, vacation rentals, and groups in over 148 countries.

Cloudbeds combines all the essential tools to run an independent property or group in one easy-to-use hospitality management suite that includes a property management system, channel manager, commission-free booking engine, insights and reporting, payment processing, API, and marketplace where you can integrate with all your favorite 3rd party tools and services.


Cloudbeds Support & Customer Service

Cloudbeds employees love travel, hospitality, and solving big problems. We’re engineers, designers, hostel owners, hotel managers, big data experts, and avid travelers.

We pride ourselves on exceptional customer support and make ourselves available to our clients 24 hours a day, 7 days a week. We understand that our clients are extremely busy and we provide them with the tools and resources to be successful. We have extensive documentation, training videos, and offer a dedicated implementation coach to get you set up quickly.

Our support team speaks multiple languages, and we officially support English, Spanish, and Portuguese through our website and application.


Countries Cloudbeds Services Available In

Cloudbeds is used by is tens of thousands of boutique hotels, hostels, inns, vacation rentals, and groups in over 148 countries. The Cloudbeds' platform is available in English, Spanish, and Portuguese.

Cloudbeds has offices in San Diego, Dublin, and Sao Paulo Brazil and our employees are distributed in 24 different countries and speak more than 17 languages.


Cloudbeds Pricing

Cloudbeds is available in monthly or discounted annual subscriptions. Pricing is based on the relative size of each property and their subscription package.

Visit cloudbeds.com/pricing/ to get a customized quote.


Cloudbeds Free Trial Information

Speak with a local market manager and they will create a demo account where you can try out different aspects of the Cloudbeds system before making a purchase.


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Cloudbeds Reviews

4.8

Excellent!

35 Reviews

Last reviewed on
24 May 2019

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Sunday, May 26, 2019

Worst customer service ever, when you are in a bind it may take them 24 hrs or more to get back to you. They tell you they will get back to you in 30 mins they will email you never will they get back to you with a answer. We have been with them for almost a year. Coming in to summer I am not wanting to make a change. However we are actively looking.

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Tuesday, March 19, 2019

Cloudbeds is our daily use program!

Cloudbeds is our daily use software for our hospitality business. It is a live program which interacts directly onto our website - which works wonders. Has a slight learning curve but once learned is super easy to comprehend and use on the daily. The customer service is WOW, no matter the issue you speak to someone directly every time and they help EVERY TIME. The updates are frequent, constantly adding new features - multiple times we contacted customer service about an issue and a week or two later there was an update adding said feature to make it easier!! Easily management and would recommend!

The only downside if one at all is that the program is LIVE. Meaning a power surge or anything and you can't use it. Sometimes updates happen at inconvenient times.

Overall experience is a 10. We use the program daily for 24 hours a day, it is live onto our website and has assisted us in every way. 100% would recommend Cloudbeds

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Tuesday, March 19, 2019

We use Cloudbeds' channel manager to sync our calendar with the OTAs. Since we have started using them we have never had a problem with the functionality of the product and we no longer need to worry about double booking our rooms.

I am unable to use yield management but this might be because of my reservation system.

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Tuesday, March 19, 2019

Good once all set up

Nice all in one hospitality management software that distributes room availability, sales inventory, and collects payments.

No real complaints. Once everything's set up in MyAllocator, which is a challenge, things go pretty smoothly.

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Tuesday, March 19, 2019

Great PMS

This is a great property management system, Very complete with channel manager and booking engine. The channel manager is great, works perfectly. No problems with double bookings ever, after 2 years. The housekeeping module could be improved a lot. The value for money is excellent.

The channel manager could have more distribution channels, and they should be faster in creating new partnership.

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Tuesday, March 19, 2019

Best customer service ever received: quick, easy and thorough.

It's very easy to use and intuitive. Complete control of your business and drastic minimisation of errors.

Maybe the financial reports could be more precise. Monthly revenues separated per customer in total of room revenue, city tax, vat charge.

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Tuesday, March 19, 2019

Best channel manager system

Very user friendly and excellent customer service support Very user friendly and excellent customer service support Easy to manage and be able to perform all task for our business!!

Reallly has all you need to manage big/ small hotel or pension in any scale of business! Wish Airbnb integration for price and availability can be fully sync due to iCal calendar issue , looking forward to see it's become better and better!

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Tuesday, March 19, 2019

Superb and Awesome

I love it because it manages my inventory really well. This is what I wanted. One stop shop for all my problems. More than that I like the support team who are available for us 24*7.

It manages my inventory.. my rates and helps me in tracing my finances.

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Tuesday, March 19, 2019

Best PMS Software our there

Cloudbeds has the best Calendar-View for Hotel owners. Apart from that the features are really great - the drag and drop interface for moving bookings, cash-drawer, house-accounts and the channel manager itself. Not to be forgotten, their support is world-class as their team responds within an hour

At present they don't offer a mobile app for the Hotel owners. Although one could login into the PMS on the mobile browser.

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Tuesday, March 19, 2019

Simply the best choice for a PMS with fantastic support team on reasonable money spent!

We're managing some villas, hostels, and hotels across Bali, Lombok and Flores, Indonesia. We always encourage our clients to use CloudBeds because it's easy for them to learn how to use and we're fully supported by their support team and their sales rep like 24/7h. Additional features like price intelligence, helps us as revenue management, to maximize the properties revenue growth.

As user and developer, we like more and more innovative features. I, personally am waiting for a mobile app whenever it's available!

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