Denefits

Ben F from BF Strategies (1 Employee)

In February, I was trying to make a payment on their new patient portal. I hit one "make payment" and button and the company charged my debit card for my ENTIRE balance. There was no confirmation screen,or anything, it was a one button misleading transaction.  I called them immediately explained what had happen and they refused to do anything about it. They claimed it was impossible and that they were keeping the money.  I begged and pleaded, offered to pay more money that what I was originally making a payment for, expressed to them what position this was putting me in and they STILL refused to do anything.  It was later revealed to me by a Denefits team member, they could have helped me from the beginning if they wanted to. They just refused.  I made a claim a bank with claiming the charge was unintended and that Denefits knew this and were keeping the funding anyway. I asked for screen shots of my transaction or a video.   In response to this, they sent the bank screenshots they manufactured of my transaction and were not actually from my transaction.  I knew right away these weren't' from transaction. asked repeatedly if these screenshot were of my real time transaction or if they created them. They NEVER gave me a straight answer.  My suspicions were later confirmed by a a more senior member of their team.  They sent the bank MANUFACTURED screenshots as if they were of my own experience. Amazingly deceptive. These also showed nothing about what the actual screen looked like or the payment option buttons.  I spent a month trying to work with them and get answers but they just kept refusing to answer questions and pushing me off saying"there is nothing we can do".   So, with the deceptive information, the bank reversed my claim and again the money was taken unexpectedly out of my account. Right in the middle of a pandemic I remind you. After this, I told them my plan to go public with this information and my story. A nice woman then tried to actually help me get some funding back but at that point it was too. She also confirmed they COULD HAVE DONE THIS FROM THE BEGINNING...and none of this needed to happen  The money had already been taken out, and they couldn't give any real time line for when I could receive any of the money. So I decided to just let them keep their precious money and I would let the public know about their deceptive practices.  I documentation to prove everything I wrote here.  BEWARE BEFORE YOU DO ANY BUSINESS WITH THIS COMPANY.