I have been spoiled by Edge Web, they make me look good! I have been using them for all our hosting needs for about 10 years now. I would recommend Edge Web to anybody but my competition! I have never lost any revenue with them. Over the years I have never thought of switching, I get calls/emails depending on how I wish to be notified, saying that my software had a problem they restarted sophos or some technical jargon I don't need to understand and all is good so I can go back to bed. I go back to sleep as they continue to monitor my site and I sleep well knowing they are hard at work.
They are always up and the personal service far exceeds what I would expect even from an employee. I can call them day and night if something comes up and they already know about it, no long hold times. I can email them, submit tickets or call. They are always available and I have never even been told I need to escalate this or look into it further. There has never been any downtime longer than a few minutes and again it has never been a hardware failure just my software acting up from time to time. I don’t know how they do it.