Fast Web Host has been selling reseller web hosting package, and incidentally FWH has a satisfactory technical support for its clients.
We have been hosting with them since 2008 with billing cycle from sept - with annual contract / payment. We have been paying happily the bills received and services renewed year by year.
Out of the blue - in mid of contract term, FWH sales personnel chose to terminate annual contract arbitrarily and send the annual bill from earlier dates. Upon protest, they pointed out that for their faulty billing they have under invoiced their client by more than 50%. So they claim to rectify the bill sum and seek the difference from now onwards.
Upon explaining that they have taken annual payment; and if at all they want to increase the billing for next billing period - they have all the rights and customer will have reasonable time to decide, if they wish to continue. BUT they persisted with their extortion like attitude, perhaps assuming that customer can't seek migration in such a quick time frame and will end up paying money demanded. Upon being explained their illegitimate stand and protesting against such unethical behaviour - they suspended the services leaving us hanging and huge suffering including of reputation.
Upon legal threatening, they decided to undo their wrong doing and unsuspend; and allow us to download our data from their server. BUT by then, damage was done. It seems, company has adopted this practice of pressurizing its customer to pay additional sum shamelessly and ruthlessly. Interestingly, they argue that many other customers have happily paid such sum, so you should also pay.
We had another account with them, which was cancelled by them for resource issue. They asked us to leave, but denied us the refund due for 7/8 months of unavailed service on the pretext that we didn't claim it that time. If money is not claimed then does it become unclaimable? BUT their sales personnel have chosen this tactics to extract more money during the contract term.
Any existing customer - who is also forced to pay like this must be cautious in not falling in their money extraction trap. New customers must be extremely careful, as this or worse can happen with them with such unfair and arrogant business practices.
They are shameless to undo their claim, if they are told of legal consequences for their wrongful claim. can they be trusted?
I must say that they have good technical support team 24/7, but how can such vendors be relied upon, who can exploit your constraints.
We have decided to take up this issue in our local consumer court for damages; and request that people with such experiences must also put a claim notice in consumer courts. Consumer courts are quicker and zero cost way to deal with such crook vendors.
If they want to contest any of the above claims through public board, I am willing to make all communication on their support thread public to substantiate my experience.