EZFacility

EZFacility

30 Reviews · Last reviewed on 06 May 2019

What is EZFacility?

In 2003, we created EZFacility with a vision to build a great company – one that changes the way businesses are run through cutting-edge SaaS technology; one that delivers real value to our customers; one that creates substantial rewards and opportunities for our employees; and one that is an enjoyable place to work.

As we have grown, from our humble beginnings in a one bedroom apartment to one of the largest providers of feature-rich business management software for the sports and fitness industries, we remain true to this vision and proud of our progress. We have earned the trust of thousands of businesses around the world and have built a workforce who cares about our customers' success.

Serchen Index

39.40
32
Employees
30
Reviews
N/A
Followers
N/A
Likes

EZFacility Key Features

Branded Mobile App

Facility Scheduling and Management

Membership Management

Trainer & Instructor Scheduling

Package Sales & Attendance

Invoicing & Payment Tracking

Marketing Tools

CRM

Member Self-Service

Extensive Reporting

What is EZFacility?


EZFacility Support & Customer Service

  • Expert in-house support staff
  • 98% customer/support satisfaction rating
  • Under 90-second average wait time - best in the industry!
  • One-on-One training
  • Ongoing, dedicated success coach/team
  • Data import specialist
  • Online support center

EZFacility Pricing

  • Month-to-Month and Annual agreements available
  • Support and Training included in the cost

EZFacility Free Trial Information

30-day free trial


Countries EZFacility Services Available In

US, Canada, Europe, South America, Australia


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EZFacility Reviews

4.7

Excellent!

30 Reviews

Last reviewed on
06 May 2019

What do you think?

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Monday, May 6, 2019

from Goga Studios

Great service even for small business

Pros
The versatility and affordability. I am a very small business but it is affordable even for me compared to other membership tracking companies.

Cons
There could possibly be a sliding scale for small businesses with fewer than 100 customers.

Benefits
My overall experience has been highly favorable. Every question I asked, even though it seemed insignificant, they answered promptly and with extreme courtesy.

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Saturday, April 20, 2019

from Brightline Performance LTD

Pros-
Schedule gives great "at glance" view of what is happening on a given day - self-service app - memberships

Cons-
a bit clunky to enter packages -no automatic email to a customer when a payment fails -could have the ability to create own reports - the ability to add password protected notes re: treatment to a clinic page

Comments
Ez has been great - takes a while to learn but it is the best overall we have found.
Support is excellent and immediate which makes all the difference.

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Thursday, April 18, 2019

from Circulation Nation

Outstanding Technical Support

Pros
Gives us everything we need to run our business in one type of software.

Cons
There are so many ways to do something; that we have to look it up to know which way to do it.

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Thursday, April 18, 2019

from Prospect Meadows

If you have an athletics facility, EZFacility is a must have!

Pros
The software is very robust and can help in all aspects of the business. Whether it's scheduling fields, cages, lessons, camps, selling advertising: EZ Facility has you covered.

Cons
Nothing, it takes time to learn everything but customer support is top notch.

Benefits
We schedule games, rentals, camps, tournaments, and other events at our facility. EZFacility has streamlined the organization process so no double booking happens and we're able to maximize revenue through that organization.

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Wednesday, April 17, 2019

from Laser Trooper Laser Tag

Great Product for FEC or Gym

Pros
Flexibility. We can do everything that we want to do in a P.O.S. system and manage memberships in one solution. League management is also easy to use and set up. We barely scratch the surface of what this solution can offer.

Cons
I would like to see more options in merchant card service integration. The options available are great, but more expensive than many other options.

Comments
I spent months researching options and talking to companies, ultimately EZFacility won hands down. We had personalized training and were up and running quickly. I haven't regretted my choice once. We get notifications in advance for any upcoming changes and a customer service that has always made life easy for us. I recommend EZFacility to anyone that needs an easy reliable platform. I doubt you will find a way to outgrow it or find it lacking. Simply put, EZFacility is awesome.

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Wednesday, April 17, 2019

from Southampton Fives

Very User-Friendly!

Pros
We started with the FA system which was horrendous and not user-friendly... A recommendation to EZ Facility has made the clouds disappear and a lot easier to use! The back office assistance by staff is second to none...(I've made a few mistakes!) which have been fixed no problem

Cons
nothing very user-friendly. always on the phone to help you!

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Tuesday, April 16, 2019

from 5S Fitness LTD

Great Management Software

Pros
I like the functionality of the software, it is a great all in one system.

Cons
The only thing I don't like about the software is that you need an internet connection to run it. If for any reason you lose your internet connection then everything stops, even POS and client check-in.

Comments
Overall this is a great option for your business and I would recommend this product.

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Wednesday, January 2, 2019

from High Velocity Sports Performance and Fitness

Pros
It does all that is needed for our industry and to keep accurate records as well as communicate with our clients.

Cons
We use only a small part of what EZ facility has to offer. It would be great if there was a program for small gyms and training facilities that don't use all the features at a lower cost.

Comments
No issues

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Wednesday, November 7, 2018

from Latitude Fitness of Laredo

The training makes the product very easy to set up and use.

The ease of setting up a customer and taking a payment when you are busy is great. Once set up it is very efficient

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Wednesday, October 10, 2018

from YWCA Central Carolinas

I like that it is easy to input membership data into the software. I manage the front desk so it is imperative that everyone on my team knows how to enter the data without mistakes. I also like that it is relatively easy to pull reports (deposit reports, expiring memberships, etc) as this feature is used daily. Also, customer service is remarkable. If I have a problem or question, the customer service team is quick to respond and very helpful in solving my problem or answering my questions.

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Saturday, June 2, 2018

from CryoW3rks

They have all the tools available, but the functionality still needs improvement.

They have what my company needs (e.i. online scheduling, online payments, App, notifications, etc.). They are constantly looking for additional ideas to make things better for the customer.

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Friday, June 1, 2018

from Triangle Table Tennis, LLC

EZ Facility staff and training is top notch. Everyone is friendly and knowledgeable.

Pros: Online lesson booking; Memberme ; Overall comprehensiveness of the software to meet the needs of a growing sports business; the willingness of EZ Facility to continue to make upgrades and improvements

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Tuesday, May 29, 2018

from RHP Training Centre

Overall it has been positive. Most issues are resolved in a timely manner.

Pros: It is relatively user-friendly. The ability to manage multiple aspects of the business in one platform.

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Tuesday, May 29, 2018

The support is outstanding!!!

Pros: The software is very user-friendly and the support is awesome. I learned in about a week. If there is an error the team is there to assist. Very friendly people.

Cons: No complaints with the software program. So easy and user-friendly. It is a great program. No flaws noted.

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Tuesday, May 29, 2018

from Turf Training Centre

The team at EZ has always been helpful with whatever problems I come across

Pros: How it automatically calculates my invoices and helps with scheduling, as well as helping me with my accounts receivable.

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Friday, May 25, 2018

from Kubex Fitness- Logan

Great customer service

Pros: The ease of billing clients and creating invoices. We can create individual client profiles, add notes any time, and can save documents to their profile. Also, have the ease of printing reports and statements.

Cons: The only issue I have had is that there have been errors on the client contracts that were saved in their profile. With your customer support team, we have been trying to figure out the issue.

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Thursday, May 24, 2018

from Peak Performance Center

I have been very pleased with the support we've received

Pros: The reporting is good and the software is pretty easy to use. We have been able to bring the support group up to date pretty easily. Calling support is very helpful - everyone from EZ Facility has been great to deal with.

Cons: It's early but I would like the ability to set up a Dashboard where I can see daily, mtd and historical information on one page.

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Friday, March 23, 2018

from Pulse Fitness Clubs

Professional staff, outstanding customer support, ease of use

EZFacility Software offers ROCK SOLID performance with almost no downtime. In a 24 hour facility that is extremely valuable to our company. Customer support is second to none. Every time I call I get an immediate resolution to any problem I'm having. That is a huge relief knowing that we not only have great software but that we get the help we need when we need it.

1 of 1 people found this review helpful.
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Friday, September 22, 2017

from Urban Sprawl Fitness

Customer Support Level I is the very best!! I have nothing but, good things to say!!

Its pretty easy to use but I love the immediate attention you get with a phone call. All of the customer support that I have used has been A .

I love the system cause I know no matter what I need help, one of the customer representatives has my back and will figure it out on his side so I never have to worry about any phone calls.

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Friday, September 8, 2017

from Outperforme Athletics

Customer service is top notch. A few small challenges with the software, but they are quick to help

Customer service and frequent updates to the software show that they do care about their customers and are continually trying to improve their product. It's easy to use once you've gotten used to it.

We are 24/7 and this allows our customers and employees to easily manage billing/scheduling/payments with fairly minimal hassle.

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Monday, August 7, 2017

from Trinity Sports Club

Since we have been using EZFacility to its full potential we couldn't be happier with the system.

Fast and efficient booking and payment system. Reporting looks professional.

Training current and new staff on the system is quick and easy. I've had positive comments and feedback from everyone using EZ.

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Thursday, August 3, 2017

from Elite Together Training Limited

The software is ideal for a growing business that is quickly adding locations and clients.

Pros: The software is relatively easy to use and has many different functionalities that will suit every department across your business. The link up to a bespoke direct debit facility and membership App is a real benefit to the organization and its clients.

Cons: The set up can take some time when migrating or upgrading from an existing membership system; however the long-term benefits are worth the effort.

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Tuesday, August 1, 2017

from Exeter Sports Academy

Excellent software with brilliant support

Pros: Flexibility, you can do anything you need to with this software. The support is really good, it is very rare to not get any problems sorted out the day you report them. Training is excellent and ongoing.

Cons: We offer classes for a one-off fee and while ezFacility completely supports this model it can be a little tedious entering the details because we only take payment on the gym reception.

Benefits:
We implemented a membership system for monthly and paying members, added space rental customers, sublease customers and also recorded customers storage requirements. We list our offerings online, on our app and also on facebook. We have been able to manage a very complex setup using ezFacility.

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Wednesday, June 28, 2017

from Functionally Fit Fitness Center

Great company, great customer service and love the software.

The software is very easy to operate. Love all the features, having our own app and whenever you have an issue, the customer service is top notch.

There's not really anything I don't like about the software. It would be nice if there was extra support on Saturdays, but not that big of a deal.

Switched from other software that we really hated, this one gets the job done by far. It automatically lets my trainers know of their appointments which is a huge plus. Other software that I checked into did not give me this option.

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Friday, June 16, 2017

from Next Generation High Performance Training Center

The software is solid but the support is excellent. Very responsive and very helpful

Pros: Constant improvements being made to the software. I have never, with any product I have used, had better customer support.

Cons: Just some limitations in the online ordering and checkout. Other than that it is pretty configurable

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Thursday, April 6, 2017

from Club One

I run a medium sized fitness business and EZ has done a lot to transform the way we run. It has automated so many time consuming tasks, helped bring in and retain clients, keeps our classes full and our billing on point. Their customer support team is super friendly and i've never had to wait more than a minute to receive phone support. Overall, I can't recommend them enough. I tried 2 other solutions before moving to EZ. They made the switch simple and I haven't looked back since.

2 of 2 people found this review helpful.
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Thursday, November 3, 2016

from City of Glen Cove Parks and Recreation

Life Changing Software
Ease of use, reliability, share-ability, time-saving, accurate

Our municipality controls 8 fields in our city stadium hosting little league baseball, travel baseball, senior baseball, little league softball, men's softball, women's softball, tee ball, junior soccer, travel soccer, adult coed soccer, adult coed kickball, football - and all manner of tournaments, as well as renting out our fields to neighboring towns whose facilities are not adequate to their needs. We also manage a separate soccer field in use for practice and league play. Before we had EZFacility, an enormous amount of time, effort and energy was expended in scheduling and not always with success.

When we finally began to use EZFacility, life changed. The training was excellent and using the system is a breeze! Scheduling an entire league is quickly done and it is not possible to double book any field.

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Wednesday, September 16, 2015

Performance on this site is very sketchy if you are a member of one of their customer gyms. I have used it for 2 years now. Today it was completely off line.

Server Error in '/TMSSelfService' Application.
Runtime Error
Description: An exception occurred while processing your request. Additionally, another exception occurred while executing the custom error page for the first exception. The request has been terminated.

2 of 5 people found this review helpful.
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Tuesday, March 24, 2015

from Bobcat Fitness Center

I love working with your program. I know if I have any questions you guys are always there to help me. I never hesitate to call, because your customer service representatives are extremely helpful and nice. I love the fact you make no one fill insecure or stupid while learning your program. I am a computer dummy! LOL!

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Wednesday, May 21, 2014

from CC Sportfit

Fantastic company, even better software!

1 of 1 people found this review helpful.
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This page was last updated 06 May 2019 10:41