Bought a server with there promotional code and had issues with latency and connectivity from day one. After days of tickets, troubleshooting, and dumbing down the default settings for the game I was trying to play I gave up. Constant server crashes and restarts. The technicians are nice enough, but they do not care about the quality of services they sell you. I purchased a 12 slot server and only ever had 3 people on it and experienced all sorts of issues and crashes.