Pleasantly surprised. Needed another host for my new site as did not want to continue with the host of my other site. Approached them in Live chat and bombarded them with many questions all of which were answered to satisfaction. After much more talking, they agreed to set me up on their enterprise plan for the price of the e-commerce plan, and the cherry on top was that I was not forced to annual in advance. Currently still paying monthly and have had no problems and no reason (yet) to contact support. Other than a slight outage upon registering, their uptime has been 100% since. They also set up a free 3 month comodo ssl for me and I will definitely purchase the renewal at the end of the trial as the price is incredibly cheap.
Overall, I am very happy and have already discussed with them to migrate my other site to their platform which they have informed me will be free with minimum downtime which I need as constant traffic goes to that site.