My company just spent $1,698 with InkSoft last month at the ISS Long Beach Trade Show and unfortunately we feel CHEATED!
We were very excited to meet JT and the InkSoft team as we have been searching for such software for our website and customers. They sold us on being “completely integrated” with S&S Activewear, SanMar, and Alphabroder and unfortunately, that was a LIE!
You do have access to all 3 suppliers but what InkSoft does not tell you is that you’ll have to manually download 1,000’s (and I mean THOUSANDS) of images just to have 10-20 items from one supplier.
I’m sure most of us print on Bella Canvas 3001 CVC Heather T-shirts. That particular style has 53 colors. InkSoft only has the front view for this style. If you want to give your customer the option to print on the back and one sleeve, you’ll have to download 106 images from Bella Canvas or a suppliers website then upload those 106 images to Inksoft to be able to save and continue to add the ONE STYLE with all colors to your web store properly.
So to recap, you have to download 106 images then uploaded 106 images to InkSoft to use ONE Bella Canvas SYTLE!
Bella Canvas has 146 styles alone and InkSoft does NOT have all the images you’ll NEED to save that style properly.
I spoke with the tech team twice last week regarding this matter and both tech told me “A lot of customers have expressed this problem but that’s not in our control. That’s what they sent us. You have the upper hand, you should call S&S, SanMar, and Alphabroder and tell them to send us updated images.”
So your customer needs to call a supplier to tell them to send you something that you use as your selling point?
I informed both techs that this issue is in their control. InkSoft product is not fully functional and they have the team to download and upload every image they don’t have to IMPROVE THEIR PRODUCT for THEIR CUSTOMERS! Both rushed me off the phone at that point. They don’t care about customers. They got their $1,698 - $2,100. That’s all that matters.
To be fully integrated with S&S Activewear, SanMar, and Alphabroder you’ll need around 3,000 styles. Unfortunately, we’ve only downloaded a few hundred colors to use 50 styles.
If they fix this issue, product will do what they sold you on.
Response from InkSoft:
30 June 2019 at 08:17
I'm sorry about your experience here and I want to help make things right. We too are frustrated by this and are working hard on improving the product data that is made available from Suppliers. The good news? There is an industry-wide collaborative initiative called Promo Standards. Finally, the industry is coming together to agree on data schema and standards. This means more value for EVERYONE in the supply chain. Check out: https://promostandards.org/
Here is what we are doing about it:
On August 13 we are attending our second Promo Standards event: 2019 PromoStandards Dallas Development Workshop. We are flying in two of our lead developers in an attempt to accelerate this initiative.
Promo Standards started off slow but has really accelerated and we are at the point where we can now integrate directly with the Promo Standards API.
I'm going to follow up with you personally on Monday to share more insights and get more of your feedback. Again, I'm sorry to find you so frustrated. Please trust that we completely understand and share the same urgency for better product data coming from suppliers. I will do my best to make things right with you. Promise.