Womply

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Womply

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About Womply

Womply’s mission is to help small businesses thrive in a digital world. We use intelligent data to power our small business management software, which includes the world’s only pre-populated CRM plus small business intelligence, reputation management, marketing automation, and integrated payments. Every day, we serve more than 150,000 small businesses across 400+ verticals, in every corner of America.

Need to reach us? Drop us a line at [email protected] for general inquiries or [email protected] for any questions about our products or your account.

Womply Product Details

More than 150,000 small businesses in all 50 states use Womply every day. We're the #1 CRM and online reputation management platform for small, local businesses.

Our small business solutions:

REPUTATION MANAGEMENT

Word of mouth has moved online. Womply makes it easy to own the conversation so more customers find your business. With Womply, you can:

  • Read and respond to all your reviews for dozens of popular sites in one place.
  • Get more reviews from your happiest customers.
  • Receive alerts when someone posts something about your business so you’re never caught off guard.

CUSTOMER MANAGEMENT

Repeat customers are the lifeblood of small businesses. Womply automatically keeps track of all your customers and encourages them to come back and spend with you. With Womply, you can:

  • Keep track of every customer interaction automatically.
  • Append customer profiles to their spending history without lifting a finger.
  • Get more customers back with automated email marketing, even if you don't have their email address.

BUSINESS MANAGEMENT

With Womply, you can monitor your business anytime, anywhere. Get insights you’ve never had before about your company, your customers, your competitors, and more. With Womply, you can:

  • See every card transaction for your business.
  • Rank your revenue against similar businesses nearby.
  • Easily see if consumer spending is going up or down in your neighborhood.

Womply Support & Customer Service

Our Customer Success is always happy to help you with any questions or concerns. Just drop us a line at [email protected] and let us know the best way to reach you and the best time to get in touch.

Countries Womply Services Available In

U.S.A.

Womply Pricing

Plans starting at $49/month! Get more information at www.womply.com/pricing.

Womply Key Features

  • customer management
  • customer engagement
  • email marketing
  • CRM
  • Business analytics
  • Online threat monitoring
  • Business reputation management
  • marketing automation

Womply Reviews

3.6

Out of 5 stars
(40 Reviews)

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from Websites by Aubrey

Thursday, November 29, 2018

I did not authorize this company to charge my bank account. However, they used their partnership with my credit card processor to charge my account monthly for three months. I contacted them three times to cancel the account and refund the charges. However, they refuse to issue a refund. This has been a horrible experience.

Response from Womply:
29 November 2018 at 14:20

Hi Aubrey,

I’m sorry to hear you had a frustrating experience in trying to cancel your account. I’ve reviewed your communications with our support team and saw you emailed and requested we cancel your account. Our support team replied and informed you that all cancelation requests must be handled over the phone and asked you to call to complete the process. I can see you called in on 11/16 and your account was canceled that same day. If you’d like to discuss further, please contact our support team at 855-929-9111 or at [email protected] - we’re available from 7 a.m. - 5 p.m. pacific time.

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from K Newby Gallery Sculpture Garden

Monday, November 12, 2018

Terrible - don't waste your time with them. Very high pressure sales tactics then difficult to cancel when you try. Deceptively saying you are cancelled but continue to charge you. Then when you call they say so sorry we will immediately refund you, which they don't and then next month it's a repeat of the charge then lies that they have cancelled you and refunded your charges. I finally called my credit card company and refuted the charges as well as blocked them as a vendor. That has finally worked.

Now about the service itself... It is a great idea in theory, it's a shame they suck so hard at it. DO NOT waste your money or your time with this company. We have over 1600 contacts, of which they helped us send the requests to, of those that responded they screwed up something with the template so none of the reviews actually made it to the sites. SO FRUSTRATING! I can see all these glowing reviews that were not posted. YOU. HAVE. ONE. JOB. As a high end business, I am not going to harass my clients by contacting them again to re-review. What a waste of time and money! There were also a ton of smaller issues but that was the main one.

Response from Womply:
15 November 2018 at 08:26

Hi Kim,

One of our top priorities is to help small business owners like you take control of your online reputation, so I’m sorry to hear that our product and service didn’t match your expectations.

I’m also sorry to hear that you felt frustrated when trying to cancel. In looking into your account I saw that we offered you a free month of service upon your first cancelation attempt. I hope that this didn’t make you feel pressured in any way, as we truly just wanted to give you a little more time to explore our product in the hopes it could help you and your small business.

I also saw that after that free month, we did mistakenly charge you for the month October, but that we issued a refund for that charge upon identifying that mistake with you on 11/12. If you don’t see it reflected on your account, please contact our support team at 855-929-9111 or at [email protected] - we’re available from 7 a.m. - 5 p.m. pacific time.

2 of 2 people found this review helpful.

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from Medical Colleagues of Texas

Tuesday, October 16, 2018

Deceptive sales tactics. I was called incessantly until I agreed to be trained on a product that our merchant service has provided to us. The sales person consumed over 40 minutes of my time, after I could spare no more than 20, to conclude with a sales pitch.

For a company specializing in reputation management, 'Womply' does a terrible job itself. Americans may tolerate many things, but hypocrisy is not one of them.

Response from Womply:
07 November 2018 at 08:50

Hi Ethan,

Thanks for reaching out to us and letting us know about your experience. We sincerely apologize for any misunderstanding when our team was introducing you to Womply. We built this software to help business owners like you attract, retain and engage more customers so you can focus on running your business, and it sounds like we missed the mark here. Again, we sincerely apologize and wish you the best of luck with your business.

We can also confirm that your account was cancelled upon your request at the end of the call, so you will not incur any charges. If you have any questions or need any additional clarification, please contact our support team at 855-929-9111 or at [email protected] - we’re available from 7 a.m. - 5 p.m. pacific time.

Best Regards,

Womply Customer Success

1 of 1 people found this review helpful.

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from The Elevate Institute

Monday, October 8, 2018

I've never had so much trouble closing an account with the company. They reached out to me in July of 2018 on the pretense of being associated with my merchant account. After a free trial and before what would be my first installment I cancelled the account verbally with that account representative. Not only did he not close the account my account has been charged through my Merchant for the last 3 months without my permission. Repeated attempts with phone email and messaging through live chat has not concluded the problem. If they can't handle simple requests and have to steal from small business owners they're not a good company.

Response from Womply:
24 October 2018 at 07:53

Hi Eva,

Thank you for taking the time to share your feedback. Our policy is for all cancellations to be simple and seamless, and I sincerely apologize for the frustration you experienced as our representative failed to match our standards.

I have confirmed that your account was cancelled upon your request on 9/19/18. Unfortunately, a second charge had been submitted just before we received the cancellation request, but we made sure to submit refunds for both charges you incurred.

Thank you for your patience and understanding in this issue. If you’d like any additional clarification or run into any issues in the meantime, please reach out to us at [email protected] or call us at 855-929-9111 between 7a.m. - 5 p.m. pacific time.

Best Regards,

Womply Customer Success

4 of 4 people found this review helpful.

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from Imagine Sports & Fitness

Thursday, September 13, 2018

Womply has helped us dramatically improve our online presence in a short time, and it’s so simple and easy to use.

4 of 6 people found this review helpful.

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from Bar in TN

Tuesday, August 28, 2018

Bad company! Will trick you in, offer all things that you can do free anyways, then rip you off, and after you cancell ALL YOUR REVIEW REPLIES to facebook, google, etc ARE GONE! Greedy greedy! Stay away!

Response from Womply:
13 September 2018 at 07:20

Hi there,

Thanks for sharing your feedback. We'd like to better understand your situation so we can investigate. Please reach out to [email protected]

5 of 8 people found this review helpful.

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from Dentist

Friday, August 17, 2018

I gave them one star because I could not give them any stars. Bad experience. Their sales person was pushy and got me to sign up for a free trial after I repeatedly said I was not interested After the free trial was over I was charged $40/month on my merchant statement. Did not notice the charge for 6 months. When I went to cancel, again very pushy about not dropping the service. Insulted me by saying that I did not understand the service. Do not get wrapped up in their scheme.

Response from Womply:
13 September 2018 at 07:23

Hi Allison,

Thank you for your feedback. We don't tolerate pushy sales tactics or insults to our customers. We'd like to know more about your experience so we can improve and make changes where necessary. Please reach out to us at [email protected]

6 of 9 people found this review helpful.

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from NAB Nail Bar

Friday, July 20, 2018

It does a lot for me without having to log in

Response from Womply:
13 September 2018 at 07:23

Thanks, Asia!

4 of 6 people found this review helpful.

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from All Amusement Fun Center

Friday, July 20, 2018

In a time where people can say what they want online it really helps to bring in your reviews into one place. I like the approach it takes.

Response from Womply:
13 September 2018 at 07:23

Thanks, Jim!

4 of 5 people found this review helpful.

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from Silver Sands Vacation Rentals

Friday, July 20, 2018

It saves me so much time accessing my reviews and credit card transactions through one site. My merchant services website is very cumbersome and this makes it so much easier.

Response from Womply:
13 September 2018 at 07:23

Thanks, Shana! Glad to hear it.

5 of 6 people found this review helpful.

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from Premier Brick Oven Pizza

Wednesday, July 18, 2018

The customer service is easy to work with.

Response from Womply:
13 September 2018 at 07:24

Thanks, Lahkwinder! We'll pass that feedback to our customer success team.

19 of 20 people found this review helpful.

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from Happy Joe's Pizza and Ice Cream

Wednesday, July 18, 2018

Womply has made it so easy to manage all my reviews. I love using the platform.

Response from Womply:
13 September 2018 at 07:24

We're glad to hear it, Will!

19 of 20 people found this review helpful.

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from Jewett Liquor

Tuesday, July 17, 2018

Great access to my merchant service, and my reviews.

Response from Womply:
13 September 2018 at 07:24

Thanks, Julie!

16 of 16 people found this review helpful.

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from Relics Antique Marketplace

Tuesday, July 17, 2018

This is a game changer for my business! I am so impressed with everything so far and everyone I have spoke to within their company. Do yourself a favor and take 10 minutes to take a demo!

Response from Womply:
13 September 2018 at 07:25

Appreciate it, Tony! Keep up the great work.

19 of 19 people found this review helpful.

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from Rte 1 Auto Service

Thursday, April 5, 2018

My story is the same as all the other one stars. I finally was able to see the charge when it became a separate line item on my bank statement. Merchant services got them on the phone, they agreed to half my money back. I let merchant svcs know all the money back or I get a new cc processor, They want to lose approx $900 a month in cc processing fees, thats cool by me. Merchant is dumb by partnering up with this scam they call womply. We will see over the next month if they do the refund in full and if I stay with Merchants.

Response from Womply:
11 April 2018 at 08:28

Hi Larry,

We understand your concerns and are sorry for any frustration you have experienced. We have investigated this matter at length in an attempt to understand all the facts. Given that you utilized Womply to respond to online reviews many times over the past 12 months, we’ve determined that the refunds we’ve already provided exceed what our policies require. We’d be happy to discuss this matter with you directly. Please email us at [email protected]

2 of 11 people found this review helpful.

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from Americas Best Value Inn

Monday, March 19, 2018

Quick, easy and user friendly

Response from Womply:
13 September 2018 at 07:25

Thanks, Sanjive!

13 of 15 people found this review helpful.

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from LM Restaurants

Thursday, March 15, 2018

1-stop shop for all of my online reputation needs. You can respond to all types of reviews right from the platform, which saves me lots of hours a week. I don't have to log in to 90 review sites (22 restaurants x Yelp, TripAdvisor, Facebook, Google) to respond to our guests. Womply is the 1st thing I open every morning when I get to the office. SUPER responsive customer support make this product one of my favorites!

Response from Womply:
15 March 2018 at 08:47

Thanks, Tyler!

23 of 23 people found this review helpful.

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Monday, February 12, 2018

I received an ominous email from Womply suggesting there were negative reviews of my business. Apparently when someone leaves a review, Womply sends a message that you're going to need their help. A horrible practice, meant to frighten, when what they're bouncing off is a 5 star review. What a manipulative practice, no wonder they get one star...and it's almost impossible to leave them a review anywhere. Notice you can't on Yelp...may they go down in flames. They epitomize what's wrong with the corporate culture. No way to give them feedback when you unsubscribe, they don't want to hear anything from customers...but notice when there's an opportunity to vent, people are full of complaints. Go away, Womply!

Response from Womply:
12 March 2018 at 09:08

Hi Elissa,

We're very sorry you had a bad experience with Womply. We're always looking for ways to improve, and we'd love any additional feedback you might have. Please feel free to reach out at [email protected] and we'll be sure to respond.

Thanks, and we hope you're having a great day!

7 of 19 people found this review helpful.

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from Grove’s Winchester Harley-Davidson

Monday, November 13, 2017

Womply helps us streamline what would be an overwhelming but necessary job so we can stay on top of what our customers are saying and have a voice in those conversations.

Response from Womply:
13 September 2018 at 07:25

Thanks, Thomas!

14 of 14 people found this review helpful.

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from Ft. Worth Tire & Service

Tuesday, October 24, 2017

It’s not realistic to do my job without technology anymore.

Response from Womply:
13 September 2018 at 07:25

Thanks, Brock!

15 of 15 people found this review helpful.

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from Inn at Elk River

Monday, September 11, 2017

Womply takes the time and effort out of measurement, which is extremely valuable to a busy business owner like me.

12 of 12 people found this review helpful.

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from West Hudson Industries

Friday, August 25, 2017

This company is not about offering a product or a service customers want. What they company is about is how many people check their bill thoroughly.

As others have reported, we got a call because of our merchant service company partnered up with this Womply garbage. They told us they were offering this great service, free, blah blah blah. It was about marketing and helping interact with customers. Blah blah blah. Okay, I'll do the demo. It's a stupid, pointless product, but I said "Who cares, I'm not being charged for it." $29.99 a month. $29.99/mo for a useless product that offers nothing.

It's clear their site isn't about offering their customers a good, useful product. Nope. It's about getting you on the phone, agreeing to try the site, and then hammering you for $29.99/mo. If you don't review your bills carefully, $29.99 can slip through the cracks fairly easily. Especially when you stick the bill on the backside of the paper. If you cancel or complain? They don't care. Why? Because they know they offer a worthless product. They're just hoping you don't check your bills carefully.

Long Story Short: Check your bills carefully. It's becoming more common for businesses not to focus on offering a good product for their customers. Company's like Womply focus on hidden charges and shady telesales to make a buck.

Response from Womply:
12 March 2018 at 09:10

Hi Ross,

We're very sorry to hear about your experience. We try to be very transparent about our billing process and would love to hear more about your experience so we can properly assess what happened. Please email us at [email protected]

15 of 27 people found this review helpful.

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from Irish Channel Pub

Friday, August 25, 2017

Because of the information we get from Womply, we’re upping our game.

12 of 13 people found this review helpful.

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from OnTarget Range & Tactical Training Center

Thursday, August 24, 2017

I love the fact that Womply notifies me every time we get a review so I’m not running from site to site.

13 of 13 people found this review helpful.

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from Interior Motif

Wednesday, August 23, 2017

Womply takes my business to a whole new level of being able to reach more customers.

13 of 13 people found this review helpful.

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from Escape This

Tuesday, August 22, 2017

Every business owner is wondering ‘Where do I stand?’ The value of data is priceless.

12 of 12 people found this review helpful.

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from The Gables at Chadds Ford

Monday, August 21, 2017

We want customer feedback. Some companies pay a lot of money to know what customers think, and we get it for free from online reviews.

12 of 12 people found this review helpful.

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from LC’s Bar-B-Q

Monday, August 7, 2017

When I was presented with Womply, I was ecstatic.

13 of 13 people found this review helpful.

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from Seafood Kitchen

Wednesday, August 2, 2017

I want any customer feedback I can get, and Womply helps me see it all in one place.

12 of 12 people found this review helpful.

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from Aquarius Books

Tuesday, June 27, 2017

Womply helps me ensure that I’m making good business decisions.

13 of 13 people found this review helpful.

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from Metropolitan American Furnishings

Monday, June 12, 2017

Womply helps me manage my business reputation and connect with my customers online without spending time I don’t have.

13 of 13 people found this review helpful.

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from Nova Basements

Thursday, June 1, 2017

This company is a scam. After being hounded and harassed by phones calls, constantly everyday, I took their call. The representative claimed he was from our credit card processing comp any, North American Bancard. He asked me to log into a website, MyBizPerks, so he could educate me on how to maneuver through this portal. I found it instantly fishy. He did however have information that only North American Bancard should possess. I repeatedly said "I DO NOT WANT THIS SERVICE" where he then would try to pull me back in with a "you won't be charged for this". I don't know how many times I had to tell the guy we were not interested. He also kept telling me that I would never get a charge. So, after this phone call I reached out to North American Bancard, and sure as hell, I was going to be charged. THIS IS NOT RIGHT. Luckily, the representative at NAB took excellent care of me, and had everything corrected. Watch out for these jerks. Womply blows.

Response from Womply:
12 March 2018 at 09:14

Hi Stephanie,

We're very sorry you had a poor experience with a Womply representative. We strive to be extremely transparent and provide first-rate consultations to business owners/operators in every instance. Since it appears that was not your experience, we'd love any additional feedback you can provide to help us improve. Please feel free to email us at [email protected]

17 of 29 people found this review helpful.

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from Jones

Friday, May 26, 2017

Scam company! Transfirst my credit card processor had opted me in for this service from Womply without my consent. I called Transfirst and they said I had to call Womply to cancel. I was charged for 4 months and I told the Womply rep that I wanted to cancel and a refund because I didn't authorize this service. Rep said they could cancel but not refund me. I threatened to report them to BBB and that I was going to cancel Transfirst. The rep then said ok I can give you 1 refund and two months free trial. I said no I want all my money back. The rep put me on hold to speak to his manager and then came back on the line and said okay we can give you a full refund. The next month I was charged again. I called back and they said that I wasn't cancelled. I told them to cancel me now and that I was going to cancel Transfirst and I want a full refund. The manager came on the line and said he would make sure I was cancelled and refund me but I wouldn't get my refund until next month. This is ridiculous. When I got off the phone I called Transfirst and cancelled my account with them. Beware Womply and Transfirst are both scam companies.

14 of 26 people found this review helpful.

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from aelphoto

Friday, May 12, 2017

I was contacted by a rep from Womply - who told me they were actually my credit card processor Transfirst. I could tell he was not to be trusted. He was very deceptive in representing who he was and what he was doing.

He wanted to teach me how to log in to view all these reports I now had access to. I asked if it was really necessary to do this & was told I was paying for it anyway in my statement. To which I immediately replied "I DON'T WANT THIS SERVICE & DON'T WANT TO PAY FOR IT. PLEASE REMOVE THAT FEE FROM MY BILL."

I spoke to a second rep on a different day - he said the first rep had in fact not input the "Opt-out" order per my request, but that he would take care of it for me. Well that 2nd rep also did not "Opt me Out." These reps work on commission so neither of them had the incentive to actually honor my wishes. I'm sure they were hoping I would just forget about it.

A few months later I found that Transfirst had allowed Womply to deduct $29.99 fees from my account for at least two months.

I feel my credit card processor should have required Opt-In documentation from Womply rather than making it an opt-out situation. I did request to opt-out twice and they failed to record that properly. It is not in Womply's financial interest to do so.

I feel that Womply committed fraud because they new my expressed desires to opt-out and Transfirst allowed them access to my account without my consent.

17 of 28 people found this review helpful.

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from Mardo Cigars

Thursday, April 27, 2017

We only had a few online reviews before, so getting that many responses was huge for us. I plan to do a lot more with Womply.

12 of 13 people found this review helpful.

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from Sewtime Sewing Machines

Monday, April 24, 2017

Insights is critical to how we plan and promote our business. All the information I need is in one place. I don’t know how any storekeeper gets by without it, to be honest.

13 of 15 people found this review helpful.

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from Letcher Bros. Auto Repair

Monday, April 17, 2017

Having more information available... helps me make better decisions.

13 of 15 people found this review helpful.

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from Botanical Healing Arts

Tuesday, April 11, 2017

TransFirst "partnered" with Womply to force another $29.99 of unwanted fees on my account. Using deceptive practices, they listed on the back of a single months statement that with my free trial I can see how my company will grow with their services. There were no highlights on the front of the statement which is the only page needed to review my detailed information about my account. Instead, they deceptively chose to only put it on the back page after listing it as a free trial and saying if you don't want it, it is your responsibility to contact them. I don't want it and do not like having items forced on me by unscrupulous businesses. Trans First, you have lost my confidence. To make matters worse, Trans First customer service cannot make changes for these charges. You are forced to contact Womply to get it cancelled. However, Womply said they could not refund any of the fees charged. Doesn't it seem like a strange arrangement that TransFirst is unable to stop the fees and Womply is unable to refund the fees? Also, it was also interesting that the name on my account with Womply, that was provided by Trans First, was changed over two years ago. Seems like this scam has been in the works for quite a while. Shame on you Trans First and Womply. I would recommend the boards of these two companies "drain the swamp" and get a new group of managers.

20 of 32 people found this review helpful.

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from The Gun Cleaners

Sunday, April 2, 2017

I’ve been able to maintain all 5-star reviews on Google, so it’s had a very positive impact on my business. For my company, Google reviews have the biggest impact, so we focus a lot of attention on them.

13 of 15 people found this review helpful.

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from TG Rex CPA

Wednesday, October 26, 2016

They got my info from Trans First and I have never explicitly allowed Trans First to share that info with them. So as far as I'm concerned my data was compromised.

22 of 34 people found this review helpful.

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This page was last updated 28 November 2018 13:21