Womply

Womply

99 Reviews · Last reviewed on 16 September 2019

What is Womply?

Womply’s mission is to help small businesses thrive in a digital world. Our AI-powered data platform enhances our comprehensive small business management software, which includes the world’s only pre-populated CRM plus small business intelligence, reputation management, marketing automation, and integrated payments. Every day, we serve more than 150,000 small businesses across 400+ verticals, in every corner of America.

Need to reach us? Drop us a line at [email protected] for general inquiries or [email protected] for any questions about our products or your account.

Womply Key Features

customer management

customer engagement

email marketing

CRM

Business analytics

Online threat monitoring

Business reputation management

marketing automation

What is Womply?


Womply Product Details

More than 150,000 small businesses in all 50 states use Womply every day. We're the #1 CRM and online reputation management platform for small, local businesses.

Our small business solutions:

REPUTATION MANAGEMENT

Get chosen by more customers looking for businesses like yours. With Womply, you can:

  • Read and respond to your customer reviews on Google, Facebook, Yelp, and more - all in one place.
  • Collect timely feedback from your customers, and encourage your best ones to review your business online.
  • Know at a glance how you’re trending on sites like Google, Yelp, Facebook, TripAdvisor, and more.

BUSINESS INSIGHTS

Get smarter about your customers and their impact on your business With Womply, you can:

  • Get a complete view of how your revenue, transaction volume, and purchase price trend over time.
  • Compare your revenue, transactions, and average purchase price to similar businesses nearby.
  • See new versus returning customers, and how much revenue each has contributed to your business.
  • Get a pre-loaded list of all of your customers — including spend history, name, and contact information — that automatically updates with every transaction.

EMAIL MARKETING

Get more repeat business with just a few clicks. With Womply, you can:

  • Send set-it-and-forget-it emails that thank your customers, ask them for feedback, share holiday hours, and more — even if you don't have their email address.
  • From dollars off to gift with purchase, create and send custom offers that keep your customers loyal.

Womply Support & Customer Service

Our Customer Success is always happy to help you with any questions or concerns. Just drop us a line at [email protected] and let us know the best way to reach you and the best time to get in touch.


Countries Womply Services Available In

U.S.A.


Womply Pricing

Plans starting at $69/month! Get more information at www.womply.com/pricing.


Womply Free Trial Information

Start a free trial anytime: http://bit.ly/2ItP7E7


Womply Reviews

3.5

Great!

99 Reviews

Last reviewed on
16 September 2019

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Tuesday, September 17, 2019

Verified Review

from Pawsitively Perfect Pooches

Terrible customer service. They don’t respond to emails and they don’t follow through on their policies or on customer support issues. It’s basically a scam with big promises they have no intention of fulfilling.

2 of 2 people found this review helpful.
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Thursday, September 12, 2019

from Zen

Don't ever try to get in with this company call Womply. They trick you to get in without told you it's is a contract. Make you pay for a whole damn year. Difficult to cancel. Trust me

0 of 1 people found this review helpful.
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Thursday, September 12, 2019

Verified Review

from Arepa Soundtracks Venezuelan Cuisine

Reed Wilcox is my advisor for Womply and is amazing! His attention to detail, tech knowledge, patience and customer service are exceptional. As a small business owner I know how rare it is to find some one like Reed who has the gift of pure customer service along with intelligence and high emotional intelligence! Thanks for all that you do!

1 of 3 people found this review helpful.
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Friday, August 16, 2019

from Faye & Company

Tried to cancel twice but was still charged for services not used. After showing proof that I had canceled services company refused to refund me for services not used. I was told there were services available which were not- I was informed I could create my own email campaigns but this was not correct.

6 of 11 people found this review helpful.
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Monday, August 5, 2019

from Gayla Hair Designs

Spoke with a salesman named Zack on the phone. I told him I was not interested in doing a yearly contract because I didn't know if I'd like or use the service. Told me it's okay he can offer a month to month. I confirmed this with him 3 times as did the salon owner. I called a month later to cancel the account... they said we couldn't, we were on an annual contract, and Zack made no such offer. So sad to see companies take advantage of small businesses.

10 of 11 people found this review helpful.
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Wednesday, July 10, 2019

from FanTexter

If I could give zero stars I would. As with others they started charging me $29.99 per month through a "partnership" with IPayment. Nobody ever informed or got our consent for the charges. IPayment tells me that Womply was responsible for letting us know, which they never did.

We NEVER used the service, or logged in to an account and they charged us for 25 months for a service that we didn't ask for or authorize.

Have disputed with IPayment as well, and if they wont recify I will change processors as well.

Horrible business practice to charge unknowing companies, then refuse to refund the payments when they actually get caught.

SHADY!

12 of 13 people found this review helpful.
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Thursday, July 4, 2019

from Vinoklet Winery & Restaurant


Pro
If you are not computer literate and would like to manage your reviews online you can utilize a dashboard to reply to these reviews in a single location. Womply promotes that they will assist to help you manage your online profile and reputation. Be aware that a number of companies like Womply, Yext, Main street Hub, etc and more.... Do your homework first...

Con
They performed a fraudulent billing on our account by continuing to bill us after we signed up for a trial period. After verbal and written attempts to discontinue the account they continued to charge us and we are currently still trying to resolve the issue after 11 months. We have filed BBB & FTC complaints and have tried to speak with upper management but have been refused. Today I was told that "they don't have any upper management for me to talk to". As for the technical aspects of their service; after reviewing the dashboard and the trial period we discovered that they actually provide anything that you can't sign up for on your own and receive notifications from Google, Trip Advisor, Bing, Yelp, & Facebook.

Overall
If you are not computer literate and would like to manage your reviews online you can utilize a dashboard to reply to these reviews in a single location. Womply promotes that they will assist to help you manage your online profile and reputation. Be aware that a number of companies like Womply, Yext, Main street Hub, etc and more.... Do your homework first...

Overview of experience.
June/July 2018 Vinoklet Winery agreed to a trial period with Womply, then after the trial period ended and a representative walked through the Dashboard we verbally told them that we did not want to do business with them because we did not need the service. In October of 2018, we sent two emails following up with Womply telling them to discontinue the service and that we never agreed to the service in the first place. The representative said he needed to speak with Kreso (the owner) and I explained that he was not available and doesn't know anything about computers or the service that Womply provides because I'm speaking on his behalf. I also explained that I sign everything up under Kreso's name but do all of the work on his behalf. We thought that the matter was done until the accountant discovered several charges that we didn't know what they were during an internal audit. We investigated and found that Womply has been charging us for the service each month even though we turned down the service. Womply has performed a fraudulent activity by continuing after the trial period and then not ceasing the service after they have been told several times, verbally and in writing. Over the past few days during conversations with Womply they agree to refund one month but we demand a refund for all of the money they have taken because we never agreed to the service in the first place. After asking to speak with a member of management and/or employee that is empowered to resolve this issue we have been told that we are not allowed to speak with anyone in management. I asked for the address of the company so I could send a letter and was told that they cannot provide that information due to security reasons. We initially provided them with the financial information as a condition of the trial period believing them to be a reputable company and then notified them upon completion of the trial that we no longer wished to do business with them. Only recently have we discovered that they have continued to take the money on a monthly basis. Womply owes Vinoklet Winery $39.99 x 11 for services that were never used nor agreed to.

Vinoklet Winery expects Womply to refund $39.99 x 12 monthly installments because we never agreed to this service and only recently discovered that we were paying because we believed this charge was for someone else. We also expect that they stop billing us and stop taking the money. These claims should be easily verified by listening to the taped phone conversations from the initial phone calls.

11 of 12 people found this review helpful.
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Thursday, July 4, 2019

from AC Euro Trains

Zero stars. All bad, misleading, stay away. Don't get caught up in the scam. If your business is anything, you DON'T need Womply. Spend the time and money growing your business the old fashion way, by honest work, good products and services. It will take you further than they ever will. YOU DON'T NEED WOMPLY!

8 of 9 people found this review helpful.
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Thursday, July 4, 2019

from All American Eyeglass Repair

Simple product to use. My only complaint is I wish it was a more direct streamlined process

0 of 4 people found this review helpful.
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Tuesday, June 18, 2019

from Kleen-A-Matic

Used underhanded techniques to change my company $29.99. When I returned from vacation and saw the charges, I called to opt-out they refused to refund my money.

Very unhappy!!!!!!!!!!

9 of 9 people found this review helpful.
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Friday, June 14, 2019

from Massage

I'd give it a 0 if I could. Womply took liberties in setting up our account and sent emails to our customers without our permission. I can't even see what they sent! I will NEVER do business with this company ever again. Their sales was deceptive. Their service was abysmal.

10 of 10 people found this review helpful.
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Tuesday, June 4, 2019

from lead lightening

James From BMW is it? you do realize they are notionally ranked as a top ranking business that strives to help small businesses operate more effienctly and they average a new customer growth rate of right about 22%. sounds like you may have had some larger issues because they def are still around, I use a similar software and they are head and shoulders above most all that is out there. Best luck moving forward and sorry you had a bad experience but cancelling an account on a saturday the day before your trial is up? why not do it on friday when normal business hours are taking place? take care and good luck.

2 of 12 people found this review helpful.
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Wednesday, May 29, 2019

from Hawaii Reasonable Rentals LLC

I wish zero was an option, I found the company is a joke, they offer 30 days trail, and I called on the 29th day, it was a Saturday, no answer, then I called on the 31st day, and they said tuff luck you are stuck with 1 year contract, I reported them to the FTC, and reported to my CC company, and they hacked my account and get new CC number...
do not make the mistake of working with them

13 of 13 people found this review helpful.
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Tuesday, May 7, 2019

from Formerly BMW

Bait and switch. Offered a 30 day trial and then claimed that we signed up for a year. Continue to harass us with emails and threats to pursue collection even though the company no longer exists. They never did what they claimed they could do and never made a single attempt at what they said they would do. It was a pushy sales job on an elderly man that doesnt even understand what they do. Its an illegal bait and switch company and they wont be around long.

16 of 16 people found this review helpful.
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Tuesday, April 16, 2019

Pros: I like that it manages all accounts for us.

Cons: I don't feel like we get a whole lot of reviews written.

2 of 8 people found this review helpful.
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Sunday, April 14, 2019

from HiLights

I give Womply 1/2 star review here’s why...
*they did not follow through with the service they said they would be able to provide.
*Making an appointment with your account manager is time consuming, not to mention a waste of time. As they leave all the computer work for you to handle.
*When I phoned to complain about the service they are providing, The agent argued with me. So did her supervisor. They did not listen to my issues.
* people HUGE red flag when a company who is not following through with the service they offered threatens to turn you into collections.
*if a company knows they are doing all of the right things they would politely cancel your service. A company who knows they are in the wrong (clearly I am not the first complaint) they argue With you and threaten To turn you into collections.
Please do your research!! I am Turing them into BBB so hopefully no one else gets dooped.

13 of 13 people found this review helpful.
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Monday, April 8, 2019

from Notary Services

Totally unethical company. Never was honest about how their program worked and tried to lock me into a 12 month contract, put my company names wrong on google and yelp, i had to go in and fix everything. Person assigned to me missed phone appts and didnt even bother to have an assistant contact me to let me know as i waited for his call and wasted my time. It took 2 months to get it up and running an it still wasn't correct. First person i spoke to at Womply was honest either never told me about contract and i told him i didnt want to be charged till i was up and running. Just hung up with manager who told me i wouldn't be getting me a refund after she told me over a week ago it would be back in my acct last week. All she did was talk over me . Im so disgusted. They haven't taken responsibility for their actions or lack of. I lost $160.00 Don't use this company.

14 of 14 people found this review helpful.
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Monday, April 8, 2019

from Massaro

Womply is an absolute scam of a company. They enroll you for a fee, then automatically give you multiple bad reviews as a tactic to "sell" you on their "ability" to remove bad reviews. Most unethical company I've ever come across. Do not trust their reviews, as they initiate a companies review list by starting with 1 star reviews.

15 of 15 people found this review helpful.
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Saturday, April 6, 2019

Pros: That auto responses can be given to reviewers

Cons: Sometimes the auto responses don't sound right like using the person's first and last name when responding instead of just first name.

1 of 6 people found this review helpful.
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Monday, April 1, 2019

from AnyFitness

SCAM ARTISTS! They enrolled you without your permission trough a third party card processor. Scroll down and read all the business they have scammed so far..They collect memberships until someone realizes and call to cancel..I wonder how a business like this will survive with such shady tactics. Why not focus on really helping small businesses, instead of stealing their hard earn money?. Good luck with your karma.

16 of 16 people found this review helpful.
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Monday, April 1, 2019

from Crossfit tribe

This company is totally unethical. They enrolled you without your permission through a third party (Ipayment- Iaccess- FLAGSHIP), no communication letting you know about it..and they do not refund you when you cancel their membership. Be aware!

14 of 14 people found this review helpful.
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Saturday, March 30, 2019

Pros: Very helpful for assessing and getting customer feedback

Cons: Just needed to figure out where to find things -- wasn't always intuitive

Overall: Helps to get feedback and respond to customers

1 of 6 people found this review helpful.
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Friday, March 29, 2019

from SohoPoki enterprise

Had the worst experience with womply, I called to find out more information and details on how it works and the guy who talk with me Steve explain but we’ve disagreements because he said womply required us to get customers email or phone numbers in order to proceed and sort out the bad reviews but I think it’ll be difficult since not many customers willing to give their email or number. After I told him we’ll not consider womply service this time he sounds upset. And in a week I’m getting bad reviews for my business and womply email the bad reviews as well from their business email. I wonder how they can get these bad reviews and and email to us. We never get any customers information and forward to womply. So we investigate and found out those are fake reviews and ask yelp to take it out. Please do not even consider to use or contact womply!!

10 of 10 people found this review helpful.
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Friday, March 29, 2019

from M&S Marine

Before you decide to use this companies service read all the customer feedback. A lot of it is negative and found out the hard way why that is. I was told by the sales person that I would be able to cancel the service without any problem. I sent three emails on the 30th day of my desire to cancel there service. I was told that I am locked in to a 99.00 a month contract for a year because I did not call on the phone to cancel. It is the user agreement that such a request must be written. I contacted customer support on day 31 because they are closed on the weekends. Day 30 was a Sunday the day I sent three emails of my intent to cancel service. I was told there was absolutely no way to get out of the contract because I was a day late with my request. I read the the user agreement and could not find any where that cancelations must be made by phone. I insisted that they tell me where in the agreement was the cancelation language written that a phone call must be made to cancel. The person I was talking to could not tell me where in the agreement it could be found because I am sure it can't. I think they have made up some rules along the way . BEWARE

9 of 9 people found this review helpful.
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Tuesday, March 26, 2019

Pros: Ease of use

1 place to respond to all customer reviews online

Easy to look up CC transactions instead of calling 800 number

Cons: Would like more customization options for emails

1 of 6 people found this review helpful.
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Friday, March 22, 2019

Pros: All our social media is now available to be responded to in one place!

Cons: Two of our terminals cannot be combined.

Overall: Very good overall experience

1 of 5 people found this review helpful.
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Friday, March 22, 2019

Pros: I love that I can see, and respond, to all of my reviews from a single platform! Love the daily updates, as well as the weekly and monthly reports!

Cons: Honestly, it has been getting all of our passwords updated to use the software to it's fullest capability!

Overall: We had been spending a great deal of time checking reviews prior to WOMPLY, now it is done easily on a single platform that notifies me when a review is posted!

1 of 6 people found this review helpful.
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Friday, March 22, 2019

Pros: After setting up our profile, all the work is done for us. We love that we really don't have to do anything to get reviews and get them posted!

Cons: There is nothing I can think of that we like least

Overall: An easy to navigate software and really assists us in our business.

1 of 5 people found this review helpful.
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Friday, March 22, 2019

Pros: How current the information updates to give you a current overall view on how your doing. Also, like the ability to see where growth is coming from, it lets you know where your advertising is working.

Cons: Wish it would expand the coverage area a little further for the maps.

Overall: Didn't have any previous way, until womply, to tell how I was doing compared to competition and also being able to identify what geographic areas my business was coming from.

1 of 3 people found this review helpful.
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Wednesday, March 20, 2019

Pros: We are still figuring out the Womply software however, we purchased it to use for advertising our business. We will continue to play around with the tools provided on Womply to use it to our benefit.

Cons: Nothing yet at this point. We are still trying out the software as our management has changed recently.

1 of 4 people found this review helpful.
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Wednesday, March 20, 2019

Pros: It sends feedback to negative reviews immediately & notifies me.

Cons: I just don't like having one more costs each month.

1 of 3 people found this review helpful.
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Wednesday, March 20, 2019

Pros: I like Womply because they make it very easy for us to upload our information into our system and request reviews from our guests.

Cons: we are able to upload our database every 30 days, which is not a big deal, it just keeps me on a schedule to upload our information

Overall: We are able to connect with guests of our business and see what they think of their experience .

1 of 6 people found this review helpful.
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Tuesday, March 19, 2019

Pros: I like the timeliness of seeing our reviews. I like the automatic responses.

Cons: I do not use this software to potential that is there for me and my business. I'm too busy.

Overall: For the most part my experience has been good.

1 of 4 people found this review helpful.
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Tuesday, March 19, 2019

Pros: Womply is so easy to use. It provides important and valuable business data in a format that is easy to view and understand. The important day to day sales and customer data is readily available to help make decisions.

Cons: I wish the software could provide even more robust data.

1 of 5 people found this review helpful.
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Tuesday, March 19, 2019

Pros: Getting feedback from our patients before they hit live social media

Cons: Having to send to each individual patient

2 of 6 people found this review helpful.
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Tuesday, March 19, 2019

Pros: Reaching customers better than word of mouth.

Cons: Don't think there's really any con that I've had.

Overall: womply has increased our customer reviews by a huge margin.

1 of 6 people found this review helpful.
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Tuesday, March 19, 2019

Pros: It's a tool to ease some of the necessary functions of running a business. It frees up time to do other things.

Cons: So far I haven't found something I don't like

1 of 6 people found this review helpful.
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Monday, March 4, 2019

from Ethels Pharmacy

this company is scam artist, they sent us a letter saying our avg rating is 3 stars lol, our lowest rating on all social sites is 4.9, the others are 5.0 . Dont fool with this company!!

10 of 17 people found this review helpful.
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Friday, March 1, 2019

from Health Care

This company constantly harasses me about signing up for their services. Even when requested to remove my number from their contact list they still persist. VERY UNPROFESSIONAL!!

10 of 17 people found this review helpful.
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Thursday, February 28, 2019

from asian massage

your company is fantastic with the social media dynamics. our csm was excellant in making us understand which is new to us Reed was great.

37 of 45 people found this review helpful.
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Tuesday, February 26, 2019

from Mrs.

Womply is a scam, when their sales called me, she said I can remove the bad reviews, and only I will receive the bad reviews they will not be posted. The truth is they can not do that at all. When I called them to complained that they do not perform what they promised to do, they said it only apply to the reviews that customers left on their website or I requested the review through customer's email. How will customers leave a review on their website and how do I request a review through customer's email? I don't have customer's email. They can not do anything when customers leave the reviews on the google, yelp or any other website. When I request to cancel the account they said I have committed an one year contact. This company is totally useless. They charge me $99 a month doing nothing. Don't be trapped by their lies.

12 of 14 people found this review helpful.
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Thursday, February 21, 2019

from Supreme Gentleman llc

Amazing Service at a great price

1 of 3 people found this review helpful.
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Tuesday, February 19, 2019

Pros: I like the reputation defender the most. It helps to be engaged with our customers

Cons: The amount of time it takes to get a customer review. I find that most review sites will send me a message immediately while Womply can sometimes take 24 hours to send me the review.

Overall: I enjoy using it most times.

1 of 2 people found this review helpful.
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Monday, February 18, 2019

Pros: Filters reviews and easy reply to reviews

Cons: More accurate on what gets posted sometimes it's hard to know. You have check the site to check

0 of 2 people found this review helpful.
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Monday, February 18, 2019

Pros: I like the updates and the graphs showing me different key data and analysis of my customers and where the come from.

Cons: It takes a couple days to get notified of reviews that I prefer to answer and address immediately.

Overall: Pretty good, more than I want to spend but you do get decent data.

0 of 3 people found this review helpful.
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Monday, February 4, 2019

from Mr.

They refused to send any information about their company until somebody has spoken with you. This sounds extremely shady to me. Choosing to not do business with Womply for this reason.

5 of 6 people found this review helpful.
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Monday, January 28, 2019

Great software, it has boosted my star rating thanks Womply boost!!

1 of 4 people found this review helpful.
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Thursday, November 29, 2018

Verified Review

from Websites by Aubrey

I did not authorize this company to charge my bank account. However, they used their partnership with my credit card processor to charge my account monthly for three months. I contacted them three times to cancel the account and refund the charges. However, they refuse to issue a refund. This has been a horrible experience.

Response from Womply:
29 November 2018 at 14:20

Hi Aubrey,

I’m sorry to hear you had a frustrating experience in trying to cancel your account. I’ve reviewed your communications with our support team and saw you emailed and requested we cancel your account. Our support team replied and informed you that all cancelation requests must be handled over the phone and asked you to call to complete the process. I can see you called in on 11/16 and your account was canceled that same day. If you’d like to discuss further, please contact our support team at 855-929-9111 or at [email protected] - we’re available from 7 a.m. - 5 p.m. pacific time.

8 of 8 people found this review helpful.
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Monday, November 12, 2018

Verified Review

from K Newby Gallery Sculpture Garden

Terrible - don't waste your time with them. Very high pressure sales tactics then difficult to cancel when you try. Deceptively saying you are cancelled but continue to charge you. Then when you call they say so sorry we will immediately refund you, which they don't and then next month it's a repeat of the charge then lies that they have cancelled you and refunded your charges. I finally called my credit card company and refuted the charges as well as blocked them as a vendor. That has finally worked.

Now about the service itself... It is a great idea in theory, it's a shame they suck so hard at it. DO NOT waste your money or your time with this company. We have over 1600 contacts, of which they helped us send the requests to, of those that responded they screwed up something with the template so none of the reviews actually made it to the sites. SO FRUSTRATING! I can see all these glowing reviews that were not posted. YOU. HAVE. ONE. JOB. As a high end business, I am not going to harass my clients by contacting them again to re-review. What a waste of time and money! There were also a ton of smaller issues but that was the main one.

Response from Womply:
15 November 2018 at 08:26

Hi Kim,

One of our top priorities is to help small business owners like you take control of your online reputation, so I’m sorry to hear that our product and service didn’t match your expectations.

I’m also sorry to hear that you felt frustrated when trying to cancel. In looking into your account I saw that we offered you a free month of service upon your first cancelation attempt. I hope that this didn’t make you feel pressured in any way, as we truly just wanted to give you a little more time to explore our product in the hopes it could help you and your small business.

I also saw that after that free month, we did mistakenly charge you for the month October, but that we issued a refund for that charge upon identifying that mistake with you on 11/12. If you don’t see it reflected on your account, please contact our support team at 855-929-9111 or at [email protected] - we’re available from 7 a.m. - 5 p.m. pacific time.

9 of 9 people found this review helpful.
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Tuesday, October 16, 2018

Verified Review

from Medical Colleagues of Texas

Deceptive sales tactics. I was called incessantly until I agreed to be trained on a product that our merchant service has provided to us. The sales person consumed over 40 minutes of my time, after I could spare no more than 20, to conclude with a sales pitch.

For a company specializing in reputation management, 'Womply' does a terrible job itself. Americans may tolerate many things, but hypocrisy is not one of them.

Response from Womply:
07 November 2018 at 08:50

Hi Ethan,

Thanks for reaching out to us and letting us know about your experience. We sincerely apologize for any misunderstanding when our team was introducing you to Womply. We built this software to help business owners like you attract, retain and engage more customers so you can focus on running your business, and it sounds like we missed the mark here. Again, we sincerely apologize and wish you the best of luck with your business.

We can also confirm that your account was cancelled upon your request at the end of the call, so you will not incur any charges. If you have any questions or need any additional clarification, please contact our support team at 855-929-9111 or at [email protected] - we’re available from 7 a.m. - 5 p.m. pacific time.

Best Regards,

Womply Customer Success

8 of 8 people found this review helpful.
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Monday, October 8, 2018

Verified Review

from The Elevate Institute

I've never had so much trouble closing an account with the company. They reached out to me in July of 2018 on the pretense of being associated with my merchant account. After a free trial and before what would be my first installment I cancelled the account verbally with that account representative. Not only did he not close the account my account has been charged through my Merchant for the last 3 months without my permission. Repeated attempts with phone email and messaging through live chat has not concluded the problem. If they can't handle simple requests and have to steal from small business owners they're not a good company.

Response from Womply:
24 October 2018 at 07:53

Hi Eva,

Thank you for taking the time to share your feedback. Our policy is for all cancellations to be simple and seamless, and I sincerely apologize for the frustration you experienced as our representative failed to match our standards.

I have confirmed that your account was cancelled upon your request on 9/19/18. Unfortunately, a second charge had been submitted just before we received the cancellation request, but we made sure to submit refunds for both charges you incurred.

Thank you for your patience and understanding in this issue. If you’d like any additional clarification or run into any issues in the meantime, please reach out to us at [email protected] or call us at 855-929-9111 between 7a.m. - 5 p.m. pacific time.

Best Regards,

Womply Customer Success

11 of 11 people found this review helpful.
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Thursday, September 13, 2018

from Imagine Sports & Fitness

Womply has helped us dramatically improve our online presence in a short time, and it’s so simple and easy to use.

5 of 14 people found this review helpful.
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Tuesday, August 28, 2018

from Bar in TN

Bad company! Will trick you in, offer all things that you can do free anyways, then rip you off, and after you cancell ALL YOUR REVIEW REPLIES to facebook, google, etc ARE GONE! Greedy greedy! Stay away!

Response from Womply:
13 September 2018 at 07:20

Hi there,

Thanks for sharing your feedback. We'd like to better understand your situation so we can investigate. Please reach out to [email protected]

11 of 14 people found this review helpful.
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Friday, August 17, 2018

from Dentist

I gave them one star because I could not give them any stars. Bad experience. Their sales person was pushy and got me to sign up for a free trial after I repeatedly said I was not interested After the free trial was over I was charged $40/month on my merchant statement. Did not notice the charge for 6 months. When I went to cancel, again very pushy about not dropping the service. Insulted me by saying that I did not understand the service. Do not get wrapped up in their scheme.

Response from Womply:
13 September 2018 at 07:23

Hi Allison,

Thank you for your feedback. We don't tolerate pushy sales tactics or insults to our customers. We'd like to know more about your experience so we can improve and make changes where necessary. Please reach out to us at [email protected]

12 of 15 people found this review helpful.
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Monday, August 6, 2018

Pros: So easy to use and maneuver through. Everything is pretty much spelled out.

Cons: I haven't had any issues with the software. I would like additional choices to auto respond to my customers reviews.

Overall: I love that I can respond to my customers and im sure they appreciate the acknowledgement. Love the service and software. Keep up the good work.

0 of 3 people found this review helpful.
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Friday, August 3, 2018

Pros: I love being promptly informed of ALL reviews, from various sites. I don't have to monitor all the different ratings sites to know how we are being perceived. I always share all reviews, positive or negative, with staff. Since we receive an overwhelming number of positive reviews, it is a real morale booster for front line staff and makes all of us proud of our company.

Cons: I wish more businesses were using Womply. When we are compared to other similar businesses, their zip codes indicate they are not close enough to be serious competition. Still, it's nice to know how we are performing vis-a-vis other similar businesses that are included.

Overall: The site is user friendly and provides a wealth of information to help a business owner see the "big picture".

0 of 2 people found this review helpful.
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Friday, August 3, 2018

Pros: Its accurate and I can see customer reviews.

Cons: It takes a few days to see transactions.

0 of 2 people found this review helpful.
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Thursday, August 2, 2018

Pros: I can respond to most reviews directly through the site, rather than having to log into each review site individually. I also like getting the email notifications, so that I know when a review has posted so I can respond to it. Before, I may forget to log in for a few days, so I might not respond to a review for a week or more.

Cons: I wish the notifications could be faster. When I get the email that I have a new review, that review is usually already two days old. It then takes another day to post my response. If there were a way to speed up the process, that would be wonderful.

Overall: Awesome! It definitely saves me time and makes sure that I stay on top of all my reviews.

0 of 3 people found this review helpful.
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Tuesday, July 31, 2018

Pros: The ability to see all my data and make decisions on the fly.

Cons: Nothing so far, its been great! I wish I could have a bit more training but that isn't a software issue.

Overall: It was been great, they have answered all my questions and been very helpful.

0 of 2 people found this review helpful.
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Monday, July 30, 2018

Pros: The Reviews section was nice to have in one location but the whole reason for this software that was proposed was to keep track of my

Cons: Once i had my wife enter thousands of customer emails for the database i couldnt export it for a back up or to use with constant contact if i wanted to

Overall: It was ok but too expensive for a glorifed review site

1 of 2 people found this review helpful.
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Monday, July 30, 2018

Pros: The app that allows you to text people links to leaving you a review is the best! Our managers are required to ask three customers per shift for their phone numbers for this very reason

The fact that it doesn't send people who rank you 3 Stars or less to your review sights but rather to a private form to message you is amazing. My managers are actually encouraged to text dissatisfied customers so we can be in further contact with them after they've cooled down and make things right

Cons: I wish you could personalize the text message that is sent out... the wording doesn't match our brand

Overall: It has given us a great deal of reviews from real customers and we love it! It's also saved some customers from never returning by giving us the opportunity to address their problem without the issue being published online for everyone to see.

0 of 3 people found this review helpful.
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Saturday, July 28, 2018

Pros: Easy to add users, quick access to text/email customers requesting a review

Cons: Customers think they've left us a review after a few questions, then stop, as opposed to clicking through the additional platform (Facebook, Google, etc) to actually post a review.

Overall: We're able to get far more reviews by having quick and easy links for the customers to follow.

0 of 3 people found this review helpful.
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Friday, July 27, 2018

Pros: The ease of being able to view patient reviews.

Cons: Not sure where/how patients are contacted for their reviews.

0 of 2 people found this review helpful.
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Friday, July 27, 2018

Pros: I really like how it keeps track of your fluctuations in revenue , and compares it to other s

Cons: Nothing that I can name , Honestly it is a well thought out software

Overall: So far seems to be well worth the money

0 of 3 people found this review helpful.
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Friday, July 20, 2018

from NAB Nail Bar

It does a lot for me without having to log in

Response from Womply:
13 September 2018 at 07:23

Thanks, Asia!

5 of 11 people found this review helpful.
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Friday, July 20, 2018

from All Amusement Fun Center

In a time where people can say what they want online it really helps to bring in your reviews into one place. I like the approach it takes.

Response from Womply:
13 September 2018 at 07:23

Thanks, Jim!

5 of 9 people found this review helpful.
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Friday, July 20, 2018

from Silver Sands Vacation Rentals

It saves me so much time accessing my reviews and credit card transactions through one site. My merchant services website is very cumbersome and this makes it so much easier.

Response from Womply:
13 September 2018 at 07:23

Thanks, Shana! Glad to hear it.

6 of 13 people found this review helpful.
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Wednesday, July 18, 2018

from Premier Brick Oven Pizza

The customer service is easy to work with.

Response from Womply:
13 September 2018 at 07:24

Thanks, Lahkwinder! We'll pass that feedback to our customer success team.

20 of 27 people found this review helpful.
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Wednesday, July 18, 2018

from Happy Joe's Pizza and Ice Cream

Womply has made it so easy to manage all my reviews. I love using the platform.

Response from Womply:
13 September 2018 at 07:24

We're glad to hear it, Will!

20 of 28 people found this review helpful.
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Wednesday, July 18, 2018

Great product and low price

0 of 2 people found this review helpful.
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Tuesday, July 17, 2018

from Jewett Liquor

Great access to my merchant service, and my reviews.

Response from Womply:
13 September 2018 at 07:24

Thanks, Julie!

17 of 23 people found this review helpful.
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Tuesday, July 17, 2018

from Relics Antique Marketplace

This is a game changer for my business! I am so impressed with everything so far and everyone I have spoke to within their company. Do yourself a favor and take 10 minutes to take a demo!

Response from Womply:
13 September 2018 at 07:25

Appreciate it, Tony! Keep up the great work.

20 of 27 people found this review helpful.
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Thursday, April 5, 2018

Verified Review

from Rte 1 Auto Service

My story is the same as all the other one stars. I finally was able to see the charge when it became a separate line item on my bank statement. Merchant services got them on the phone, they agreed to half my money back. I let merchant svcs know all the money back or I get a new cc processor, They want to lose approx $900 a month in cc processing fees, thats cool by me. Merchant is dumb by partnering up with this scam they call womply. We will see over the next month if they do the refund in full and if I stay with Merchants.

Response from Womply:
11 April 2018 at 08:28

Hi Larry,

We understand your concerns and are sorry for any frustration you have experienced. We have investigated this matter at length in an attempt to understand all the facts. Given that you utilized Womply to respond to online reviews many times over the past 12 months, we’ve determined that the refunds we’ve already provided exceed what our policies require. We’d be happy to discuss this matter with you directly. Please email us at [email protected]

9 of 18 people found this review helpful.
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Monday, March 19, 2018

from Americas Best Value Inn

Quick, easy and user friendly

Response from Womply:
13 September 2018 at 07:25

Thanks, Sanjive!

14 of 19 people found this review helpful.
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Thursday, March 15, 2018

from LM Restaurants

1-stop shop for all of my online reputation needs. You can respond to all types of reviews right from the platform, which saves me lots of hours a week. I don't have to log in to 90 review sites (22 restaurants x Yelp, TripAdvisor, Facebook, Google) to respond to our guests. Womply is the 1st thing I open every morning when I get to the office. SUPER responsive customer support make this product one of my favorites!

Response from Womply:
15 March 2018 at 08:47

Thanks, Tyler!

24 of 28 people found this review helpful.
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Thursday, March 15, 2018

Pros: 1-stop shop for all of my online reputation needs. You can respond to all types of reviews right from the platform, which saves me lots of hours a week. I don't have to log in to 90 review sites (22 restaurants x Yelp, TripAdvisor, Facebook, Google) to respond to our guests. Womply is the 1st thing I open every morning when I get to the office. Super responsive customer support make this product one of my favorites.

Cons: The analytics centered around reviews/reputation could use some work. Their team is very open to suggestions, so I know anything I mention gets put on their road-map. I know they are working on ways to make all of their features more customizable, which will be awesome too.

Overall: Saves me a TON of time, and helps our brands build loyalty with our guests by quickly responding to their feedback.

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Monday, February 12, 2018

Verified Review

I received an ominous email from Womply suggesting there were negative reviews of my business. Apparently when someone leaves a review, Womply sends a message that you're going to need their help. A horrible practice, meant to frighten, when what they're bouncing off is a 5 star review. What a manipulative practice, no wonder they get one star...and it's almost impossible to leave them a review anywhere. Notice you can't on Yelp...may they go down in flames. They epitomize what's wrong with the corporate culture. No way to give them feedback when you unsubscribe, they don't want to hear anything from customers...but notice when there's an opportunity to vent, people are full of complaints. Go away, Womply!

Response from Womply:
12 March 2018 at 09:08

Hi Elissa,

We're very sorry you had a bad experience with Womply. We're always looking for ways to improve, and we'd love any additional feedback you might have. Please feel free to reach out at [email protected] and we'll be sure to respond.

Thanks, and we hope you're having a great day!

12 of 24 people found this review helpful.
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Monday, November 13, 2017

from Grove’s Winchester Harley-Davidson

Womply helps us streamline what would be an overwhelming but necessary job so we can stay on top of what our customers are saying and have a voice in those conversations.

Response from Womply:
13 September 2018 at 07:25

Thanks, Thomas!

15 of 18 people found this review helpful.
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Tuesday, October 24, 2017

from Ft. Worth Tire & Service

It’s not realistic to do my job without technology anymore.

Response from Womply:
13 September 2018 at 07:25

Thanks, Brock!

16 of 19 people found this review helpful.
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Monday, September 11, 2017

from Inn at Elk River

Womply takes the time and effort out of measurement, which is extremely valuable to a busy business owner like me.

101 of 104 people found this review helpful.
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Friday, August 25, 2017

from West Hudson Industries

This company is not about offering a product or a service customers want. What they company is about is how many people check their bill thoroughly.

As others have reported, we got a call because of our merchant service company partnered up with this Womply garbage. They told us they were offering this great service, free, blah blah blah. It was about marketing and helping interact with customers. Blah blah blah. Okay, I'll do the demo. It's a stupid, pointless product, but I said "Who cares, I'm not being charged for it." $29.99 a month. $29.99/mo for a useless product that offers nothing.

It's clear their site isn't about offering their customers a good, useful product. Nope. It's about getting you on the phone, agreeing to try the site, and then hammering you for $29.99/mo. If you don't review your bills carefully, $29.99 can slip through the cracks fairly easily. Especially when you stick the bill on the backside of the paper. If you cancel or complain? They don't care. Why? Because they know they offer a worthless product. They're just hoping you don't check your bills carefully.

Long Story Short: Check your bills carefully. It's becoming more common for businesses not to focus on offering a good product for their customers. Company's like Womply focus on hidden charges and shady telesales to make a buck.

Response from Womply:
12 March 2018 at 09:10

Hi Ross,

We're very sorry to hear about your experience. We try to be very transparent about our billing process and would love to hear more about your experience so we can properly assess what happened. Please email us at [email protected]

24 of 36 people found this review helpful.
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Friday, August 25, 2017

from Irish Channel Pub

Because of the information we get from Womply, we’re upping our game.

29 of 33 people found this review helpful.
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Thursday, August 24, 2017

from OnTarget Range & Tactical Training Center

I love the fact that Womply notifies me every time we get a review so I’m not running from site to site.

13 of 21 people found this review helpful.
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Wednesday, August 23, 2017

from Interior Motif

Womply takes my business to a whole new level of being able to reach more customers.

19 of 22 people found this review helpful.
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Tuesday, August 22, 2017

from Escape This

Every business owner is wondering ‘Where do I stand?’ The value of data is priceless.

18 of 20 people found this review helpful.
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Monday, August 21, 2017

from The Gables at Chadds Ford

We want customer feedback. Some companies pay a lot of money to know what customers think, and we get it for free from online reviews.

18 of 20 people found this review helpful.
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Monday, August 7, 2017

from LC’s Bar-B-Q

When I was presented with Womply, I was ecstatic.

18 of 19 people found this review helpful.
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Wednesday, August 2, 2017

from Seafood Kitchen

I want any customer feedback I can get, and Womply helps me see it all in one place.

19 of 20 people found this review helpful.
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Tuesday, June 27, 2017

from Aquarius Books

Womply helps me ensure that I’m making good business decisions.

19 of 20 people found this review helpful.
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Monday, June 12, 2017

from Metropolitan American Furnishings

Womply helps me manage my business reputation and connect with my customers online without spending time I don’t have.

32 of 33 people found this review helpful.
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Thursday, June 1, 2017

from Nova Basements

This company is a scam. After being hounded and harassed by phones calls, constantly everyday, I took their call. The representative claimed he was from our credit card processing comp any, North American Bancard. He asked me to log into a website, MyBizPerks, so he could educate me on how to maneuver through this portal. I found it instantly fishy. He did however have information that only North American Bancard should possess. I repeatedly said "I DO NOT WANT THIS SERVICE" where he then would try to pull me back in with a "you won't be charged for this". I don't know how many times I had to tell the guy we were not interested. He also kept telling me that I would never get a charge. So, after this phone call I reached out to North American Bancard, and sure as hell, I was going to be charged. THIS IS NOT RIGHT. Luckily, the representative at NAB took excellent care of me, and had everything corrected. Watch out for these jerks. Womply blows.

Response from Womply:
12 March 2018 at 09:14

Hi Stephanie,

We're very sorry you had a poor experience with a Womply representative. We strive to be extremely transparent and provide first-rate consultations to business owners/operators in every instance. Since it appears that was not your experience, we'd love any additional feedback you can provide to help us improve. Please feel free to email us at [email protected]

24 of 36 people found this review helpful.
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Friday, May 26, 2017

from Jones

Scam company! Transfirst my credit card processor had opted me in for this service from Womply without my consent. I called Transfirst and they said I had to call Womply to cancel. I was charged for 4 months and I told the Womply rep that I wanted to cancel and a refund because I didn't authorize this service. Rep said they could cancel but not refund me. I threatened to report them to BBB and that I was going to cancel Transfirst. The rep then said ok I can give you 1 refund and two months free trial. I said no I want all my money back. The rep put me on hold to speak to his manager and then came back on the line and said okay we can give you a full refund. The next month I was charged again. I called back and they said that I wasn't cancelled. I told them to cancel me now and that I was going to cancel Transfirst and I want a full refund. The manager came on the line and said he would make sure I was cancelled and refund me but I wouldn't get my refund until next month. This is ridiculous. When I got off the phone I called Transfirst and cancelled my account with them. Beware Womply and Transfirst are both scam companies.

18 of 30 people found this review helpful.
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Friday, May 12, 2017

from aelphoto

I was contacted by a rep from Womply - who told me they were actually my credit card processor Transfirst. I could tell he was not to be trusted. He was very deceptive in representing who he was and what he was doing.

He wanted to teach me how to log in to view all these reports I now had access to. I asked if it was really necessary to do this & was told I was paying for it anyway in my statement. To which I immediately replied "I DON'T WANT THIS SERVICE & DON'T WANT TO PAY FOR IT. PLEASE REMOVE THAT FEE FROM MY BILL."

I spoke to a second rep on a different day - he said the first rep had in fact not input the "Opt-out" order per my request, but that he would take care of it for me. Well that 2nd rep also did not "Opt me Out." These reps work on commission so neither of them had the incentive to actually honor my wishes. I'm sure they were hoping I would just forget about it.

A few months later I found that Transfirst had allowed Womply to deduct $29.99 fees from my account for at least two months.

I feel my credit card processor should have required Opt-In documentation from Womply rather than making it an opt-out situation. I did request to opt-out twice and they failed to record that properly. It is not in Womply's financial interest to do so.

I feel that Womply committed fraud because they new my expressed desires to opt-out and Transfirst allowed them access to my account without my consent.

20 of 31 people found this review helpful.
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Thursday, April 27, 2017

from Mardo Cigars

We only had a few online reviews before, so getting that many responses was huge for us. I plan to do a lot more with Womply.

12 of 15 people found this review helpful.
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Monday, April 24, 2017

from Sewtime Sewing Machines

Insights is critical to how we plan and promote our business. All the information I need is in one place. I don’t know how any storekeeper gets by without it, to be honest.

13 of 17 people found this review helpful.
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Monday, April 17, 2017

from Letcher Bros. Auto Repair

Having more information available... helps me make better decisions.

13 of 17 people found this review helpful.
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Tuesday, April 11, 2017

from Botanical Healing Arts

TransFirst "partnered" with Womply to force another $29.99 of unwanted fees on my account. Using deceptive practices, they listed on the back of a single months statement that with my free trial I can see how my company will grow with their services. There were no highlights on the front of the statement which is the only page needed to review my detailed information about my account. Instead, they deceptively chose to only put it on the back page after listing it as a free trial and saying if you don't want it, it is your responsibility to contact them. I don't want it and do not like having items forced on me by unscrupulous businesses. Trans First, you have lost my confidence. To make matters worse, Trans First customer service cannot make changes for these charges. You are forced to contact Womply to get it cancelled. However, Womply said they could not refund any of the fees charged. Doesn't it seem like a strange arrangement that TransFirst is unable to stop the fees and Womply is unable to refund the fees? Also, it was also interesting that the name on my account with Womply, that was provided by Trans First, was changed over two years ago. Seems like this scam has been in the works for quite a while. Shame on you Trans First and Womply. I would recommend the boards of these two companies "drain the swamp" and get a new group of managers.

23 of 35 people found this review helpful.
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Sunday, April 2, 2017

from The Gun Cleaners

I’ve been able to maintain all 5-star reviews on Google, so it’s had a very positive impact on my business. For my company, Google reviews have the biggest impact, so we focus a lot of attention on them.

13 of 17 people found this review helpful.
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Wednesday, October 26, 2016

from TG Rex CPA

They got my info from Trans First and I have never explicitly allowed Trans First to share that info with them. So as far as I'm concerned my data was compromised.

27 of 39 people found this review helpful.
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This page was last updated 16 September 2019 07:43