What is SalesNOW?
Interchange Solutions, based in Toronto, Ontario, Canada, has been developing CRM solutions since 1997 and is the maker of SalesNOW, a complete CRM Suite for the Web and mobile devices, used by thousands of customers worldwide. SalesNOW is an actively developed, award winning, affordable, robust, secure and fully hosted Customer Relationship Management (CRM) solution for the mobile device and the Web, designed for sales reps, sales teams, and service. Everything that a user enters within SalesNOW on the mobile device – such as contacts, companies, leads, deals, and activities – is automatically synchronized to their SalesNOW Web account and vice versa. SalesNOW is easy to use, allowing users to remain organized while tracking and managing all aspects of the sales cycle in real-time, anytime, anywhere. SalesNOW improves sales rep effectiveness on the road, increases management visibility as to who is doing what, and reduces the reporting burden via quick access to activity and sales related graphical and excel based reports.
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SalesNOW Reviews (69)
- ★★★★★48
- ★★★★★21
- ★★★★★0
- ★★★★★0
- ★★★★★0
Review Summary
Generated using AI from real user reviews
SalesNOW is overwhelmingly well-regarded, with 42 five-star reviews out of 50. Users consistently praise its ease of use, affordability, and responsive customer support as the standout strengths. The software handles core CRM tasks—contact management, sales pipeline visibility, and team collaboration across multiple locations—without unnecessary complexity. Mobile access and customization options are frequently mentioned as valuable features.
Customer support emerges as a major differentiator. Reviews repeatedly highlight the responsiveness and helpfulness of the team, particularly account managers, who assist with implementation, custom integrations, and problem-solving. One reviewer noted the support is "KEY when choosing a CRM." Users also appreciate the straightforward data presentation, ability to add custom fields, and quick setup relative to competitors.
The few criticisms are minor and scattered. One user wished for better reporting metrics by location and team, while another noted the mobile app required a learning curve. The product is described as lacking "overkill or complication," which suits small to mid-sized teams but may limit feature depth for more complex enterprise needs.
Across reviews, users consistently report tangible business improvements: faster sales cycles, better team visibility, and reduced administrative friction. The combination of low cost, simplicity, and attentive support appears to drive strong satisfaction and loyalty, with many users reporting years of continued use.
★★★★★
Thursday, May 10, 2018
“Sales Automation that actually helps Sales instead of Sales Reporting.…”
Sales Automation that actually helps Sales instead of Sales Reporting. Pros: Very Fast Implementation, Tools focused on what a sales guy needs, GREAT customer support!, GREAT value for the money
★★★★★
Tuesday, April 17, 2018
“The product and people at SalesNOW has been great to…”
The product and people at SalesNOW has been great to deal with. Any issues that I have are taken care of quickly and they are always super responsive. I am able to keep track of my (6) sales representatives spread out across a (6) state territory very easily all from my computer by checking in on business development deals that they are pursuing. For the price of competitor products, you can't beat what you get from SalesNOW! Pros: The software is easily customizable depending on what you need as a company. When I first signed up, the people at Sales Now were able to get what I wanted in the program and they were able to input data that I already had from previous CRM program that I was using. The mobile application is something that for me, takes the software to another level, as I am able input information immediately or pull it up from the road when visiting contractors.
★★★★★
Thursday, February 8, 2018
“This product has been user friendly. All of our information…”
This product has been user friendly. All of our information is still being imported but the SalesNOW team has been extremely helpful
★★★★★
Thursday, November 9, 2017
“Salesnow support is always very helpful. They are patient and…”
Salesnow support is always very helpful. They are patient and kind while helping solve the problem. Pros: The best thing is having all our contacts in one place. It's also nice that there is an advanced search feature so we can filter certain lists and export it to Excel if we need to.
★★★★★
Monday, September 11, 2017
“Very functional user friendly CRM. Pros: Ease of use, economical…”
Very functional user friendly CRM. Pros: Ease of use, economical with great mobile capabilities particularly mapping and voice dictation features.
★★★★★
Friday, July 7, 2017
“Every aspect of the experience has been wonderful. It is…”
Every aspect of the experience has been wonderful. It is easy to navigate and easy to use in our day to day operations. We can track the progress of our projects with the click of a button.
★★★★★
Friday, July 7, 2017
“SalesNOW is a wonderful addition to our sales initiative! Expertise,…”
SalesNOW is a wonderful addition to our sales initiative! Expertise, training, and flexibility! We are better able to evaluate our business not only from lead generation, but also how inquiries flow through the pipeline. We're able to identify where we win and lose prospects. Our sales team is better able to evaluate their activities and clearly determine what is and isn't bringing us business, time management is key. The mobile feature is paramount! Pros: I like that it has all the features you need to track and keep a tab on your business, while having the ability to personalize key features. The customer support from day 1 is the best, hands down. They really become an apart of your team. Couple that with the very affordable cost, and you have an excellent sales and marketing solution.
★★★★★
Thursday, July 6, 2017
“They go the extra mile to make SalesNOW work for…”
They go the extra mile to make SalesNOW work for your business. Pros: For both the software AND the company, it's their willingness to help tailor what they have to your business. On the beginning set up stage, they were extremely helpful and patient in making their program be the right fit for our business. And it absolutely is.
★★★★★
Thursday, July 6, 2017
“This CRM is a home run! We literally had this…”
This CRM is a home run! We literally had this product up and running and UTILIZED in days! Pros: As an outside consultant, I was able to be objective with this process and the evaluation of software. This product is very flexible and easy to use for all levels of technical abilities. Dashboards provide visibility to executives and the sales team can easily enter data on the road. Their customer service team provides innovative solutions that improved communication and insights. I would recommend SalesNow again and again.
★★★★★
Thursday, April 20, 2017
“Overall bang for buck is good, especially if you have…”
Overall bang for buck is good, especially if you have a team of salespeople that are not overly tech savvy. Pros: What I liked best about this product is ease of use and easy to customize. Reporting is easy and intuitive.
