isolved
★★★★★ 4.7 · 1489 Reviews
What is isolved?
isolved is a provider of human capital management (HCM) solutions that help organizations recruit, retain and elevate their workforce. More than 195,000 employers and 8 million employees rely on isolved's software and services to streamline human resource (HR) operations and deliver employee experiences that matter. isolved People Cloud™ is a unified yet modular HCM platform with built-in artificial intelligence (AI) and analytics that connects HR, payroll, benefits, and workforce and talent management into a single solution that drives better business outcomes. Through the Sidekick Advantage™, isolved also provides expert guidance, embedded services and an engaged community that empowers People Heroes™ to grow their companies and careers. Learn more at www.isolvedhcm.com.
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isolved Reviews (1489)
- ★★★★★1,095
- ★★★★★350
- ★★★★★3
- ★★★★★2
- ★★★★★39
Review Summary
Generated using AI from real user reviews
isolved receives overwhelmingly positive feedback across all 50 recent reviews, with users consistently praising its ease of use, comprehensive feature set, and responsive customer support.
Users value the platform's ability to consolidate payroll, HR, onboarding, benefits, time tracking, and recruiting into a single integrated system, eliminating the need to re-enter employee data across multiple tools. The customisation options are frequently cited as a major strength, allowing the software to adapt to different industries and business sizes. Payroll processing is repeatedly highlighted as streamlined and accurate, while the employee self-service capabilities—paystubs, PTO, benefits management, W2s—are well-received. Users also appreciate the reporting functionality, fraud protection features, and learning resources like the isolved University.
A few limitations emerge from the reviews. The platform appears less suited for highly mobile or flexible workforces, such as sales teams or field-based therapists with complex scheduling needs. Mobile device onboarding can also be problematic for some out-of-state and warehouse employees without consistent desktop access. One reviewer noted that logging in can be "a multiple-step ordeal," though access improves once authenticated.
Customer service stands out as a consistent competitive advantage, with multiple reviewers naming individual support representatives and praising quick response times and problem resolution. The supportive user community is also mentioned as helpful for learning the system's full potential.
★★★★★
Friday, October 25, 2019
“I've been with Sage/Encore for a number of years as…”
I've been with Sage/Encore for a number of years as our payroll provider. The only heads-up I received that Sage was purchased by iSolved was being locked out of our payroll platform--on a payroll submission day at that! Since that time I have had nothing but excuses from the project managers with iSolved dealing with the migration into iSolved. I've heard everything from jury duty time off to grandchildren being born. I'm happy folks are doing their civic duty and also having happy personal moments, but that is not at all any issue or concern with me when I have employees to pay. iSolved has repeatedly dropped the ball on this one. Horrible customer service, terrible communication (I actually found out more about iSolved from Google than from them), and utter incompetence with taking on existing clients from a buy out.
★★★★★
Monday, September 30, 2019
“They are the WORST payroll company I have ever dealt…”
They are the WORST payroll company I have ever dealt with and I have had experience with quite a few. You cannot reach upper management and I would presume the way they are now handling my account, that upper management wouldn't respond anway. I had someone that did the "transitions" and then subsequent screw ups with the next 2-3 payrolls. Still after more than several payrolls the "team" that is suppose to get my spreadsheet can't receive it, only one person in their company can! Hope she doesn't go on vacation otherwise my employees won't get paid, I guess?
★★★★★
Friday, September 20, 2019
“Comprehensive Payroll and HR platform Far more flexible and easier…”
Comprehensive Payroll and HR platform Far more flexible and easier to use than other payroll platforms. Automates and simplifies new hire onboarding Ability to add modules such as iHire broadens areas where this software makes a difference Pros Ease of use Comprehensive solution automates onboarding of new employees Cons nothing about this product is annoying so far
★★★★★
Tuesday, September 10, 2019
“Awesome It has helped us keep more compliant and run…”
Awesome It has helped us keep more compliant and run more effciently. Pros I like how it saves me so much time doing daily HR . Cons New hire on boarding needs to be more mobile friendly.
★★★★★
Sunday, September 8, 2019
“Great product majority of issues are with the clocks and…”
Great product majority of issues are with the clocks and some setup issues Pros very user friendly cloud based.. glad to see new mobile app coming out. glad to see new Isolved touch Cons need more robust clock with facial recognition like competitors...
★★★★★
Saturday, September 7, 2019
“user friendly multiple platforms not needed Pros intuitive, easy to…”
user friendly multiple platforms not needed Pros intuitive, easy to use, one system for hcm Cons support can be slower to respond at time
★★★★★
Thursday, September 5, 2019
“Comprehensive and Service Orientated I am very pleased and feel…”
Comprehensive and Service Orientated I am very pleased and feel I am getting a great value for my money Pros The software meets all your HRIS and payroll needs. The additional services through Infinisource and FMLA administration are useful for a small HR team. Cons I'd love to have more options for security that can be assigned to each area such as Assets only instead of the overall category. Customer service can be slow to respond.
★★★★★
Wednesday, September 4, 2019
“Great product Pros Great customer service and very user friendly.…”
Great product Pros Great customer service and very user friendly. Cons Unable to upload multiple documents to employee portal.
★★★★★
Tuesday, September 3, 2019
“great product Pros easy to use and a clear explanation…”
great product Pros easy to use and a clear explanation of each item Cons not as flexible as possible, would like to be label things as we wished
★★★★★
Monday, September 2, 2019
“Ease iSolved has cut my payroll time in half and…”
Ease iSolved has cut my payroll time in half and changes to we is much easier Pros the ease of using it and the ease of finding topics Cons so much it can do that I am not aware of all the possibilities
