What is isolved?
isolved is a provider of human capital management (HCM) solutions that help organizations recruit, retain and elevate their workforce. More than 195,000 employers and 8 million employees rely on isolved's software and services to streamline human resource (HR) operations and deliver employee experiences that matter. isolved People Cloud™ is a unified yet modular HCM platform with built-in artificial intelligence (AI) and analytics that connects HR, payroll, benefits, and workforce and talent management into a single solution that drives better business outcomes. Through the Sidekick Advantage™, isolved also provides expert guidance, embedded services and an engaged community that empowers People Heroes™ to grow their companies and careers. Learn more at www.isolvedhcm.com.
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isolved Reviews (1489)
- ★★★★★1,095
- ★★★★★350
- ★★★★★3
- ★★★★★2
- ★★★★★39
Review Summary
Generated using AI from real user reviews
isolved receives overwhelmingly positive feedback across all 50 recent reviews, with users consistently praising its ease of use, comprehensive feature set, and responsive customer support.
Users value the platform's ability to consolidate payroll, HR, onboarding, benefits, time tracking, and recruiting into a single integrated system, eliminating the need to re-enter employee data across multiple tools. The customisation options are frequently cited as a major strength, allowing the software to adapt to different industries and business sizes. Payroll processing is repeatedly highlighted as streamlined and accurate, while the employee self-service capabilities—paystubs, PTO, benefits management, W2s—are well-received. Users also appreciate the reporting functionality, fraud protection features, and learning resources like the isolved University.
A few limitations emerge from the reviews. The platform appears less suited for highly mobile or flexible workforces, such as sales teams or field-based therapists with complex scheduling needs. Mobile device onboarding can also be problematic for some out-of-state and warehouse employees without consistent desktop access. One reviewer noted that logging in can be "a multiple-step ordeal," though access improves once authenticated.
Customer service stands out as a consistent competitive advantage, with multiple reviewers naming individual support representatives and praising quick response times and problem resolution. The supportive user community is also mentioned as helpful for learning the system's full potential.
★★★★★
Wednesday, September 3, 2025
“We currently use isolved for all areas from ATS, LMS,…”
We currently use isolved for all areas from ATS, LMS, Performance, Time, Onboarding, HR Management and Payroll processing. We were looking for a platform that had the capability to change and grow with our clients needs and out own internal needs, which isolved was the only one that checked all of the boxes. Being a true single database, we do not need to reenter the employee information or worry about accruals or time information not flowing over correctly. Once the rules and eligibility is built, we simply need to hire someone in and the system takes over from there.
★★★★★
Wednesday, September 3, 2025
“Our customer service with Isolved has been spot on, I…”
Our customer service with Isolved has been spot on, I can not say that for their predecessor. Our payroll is more seamless and less labor intensive. Our employee's have a better understanding now that they are more involved. All in all all the changes are to numerous to address and comment on. I am happy we made the switch.
★★★★★
Wednesday, September 3, 2025
“isolved has been releasing many fraud protection features as it…”
isolved has been releasing many fraud protection features as it is becoming more relevant. The isolved community is very welcoming and partners come together to help each other.
★★★★★
Wednesday, September 3, 2025
“The payroll processing has been a huge benefit in keeping…”
The payroll processing has been a huge benefit in keeping our weekly payroll process on track and accurate. The COBRA services are very beneficial and we do not have to do any tracking. I appreciate this process is no longer on my duty list. I would say the third id probably the timekeeping. The system is effective for daily tracking and timecard review. The access to the time clock is exceptional with multiple access points. The adjustments for additional pay on holidays has been helpful.
★★★★★
Wednesday, September 3, 2025
“Our organization uses isolved as our primary tool, as we…”
Our organization uses isolved as our primary tool, as we provide third party Payroll services to temp agencies across the country. We have client businesses that range from 50 employees into the thousands, and isolved is able to fit to each of their needs like a glove. Many clients have unique requirements due to their location or industry, and we are able to use the versatile and robust toolset of isolved to provide for all their needs.
★★★★★
Wednesday, September 3, 2025
“It is so easy. When I started in my current…”
It is so easy. When I started in my current position there was nobody here that could really teach me. I was able to learn most of it on my own. I used the University section to learn some and then had an in person with my payroll partner. So many options available that we were not utilizing. It really is a one stop shop system.
★★★★★
Wednesday, September 3, 2025
“isolved customer service is always willing to jump in and…”
isolved customer service is always willing to jump in and FIX the case for me. They never just leave you hanging!
★★★★★
Wednesday, September 3, 2025
★★★★★
Wednesday, September 3, 2025
“Everyone I have worked with at Isolved has been extremely…”
Everyone I have worked with at Isolved has been extremely helpful. I feel they go above and beyond to make sure I am fully helped. The system is very easy to use.
★★★★★
Wednesday, September 3, 2025
“I love the fact that the system is configurable and…”
I love the fact that the system is configurable and can do just about everything
