What is isolved?
isolved is a provider of human capital management (HCM) solutions that help organizations recruit, retain and elevate their workforce. More than 195,000 employers and 8 million employees rely on isolved's software and services to streamline human resource (HR) operations and deliver employee experiences that matter. isolved People Cloud™ is a unified yet modular HCM platform with built-in artificial intelligence (AI) and analytics that connects HR, payroll, benefits, and workforce and talent management into a single solution that drives better business outcomes. Through the Sidekick Advantage™, isolved also provides expert guidance, embedded services and an engaged community that empowers People Heroes™ to grow their companies and careers. Learn more at www.isolvedhcm.com.
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isolved Reviews (1489)
- ★★★★★1,095
- ★★★★★350
- ★★★★★3
- ★★★★★2
- ★★★★★39
Review Summary
Generated using AI from real user reviews
isolved receives overwhelmingly positive feedback across all 50 recent reviews, with users consistently praising its ease of use, comprehensive feature set, and responsive customer support.
Users value the platform's ability to consolidate payroll, HR, onboarding, benefits, time tracking, and recruiting into a single integrated system, eliminating the need to re-enter employee data across multiple tools. The customisation options are frequently cited as a major strength, allowing the software to adapt to different industries and business sizes. Payroll processing is repeatedly highlighted as streamlined and accurate, while the employee self-service capabilities—paystubs, PTO, benefits management, W2s—are well-received. Users also appreciate the reporting functionality, fraud protection features, and learning resources like the isolved University.
A few limitations emerge from the reviews. The platform appears less suited for highly mobile or flexible workforces, such as sales teams or field-based therapists with complex scheduling needs. Mobile device onboarding can also be problematic for some out-of-state and warehouse employees without consistent desktop access. One reviewer noted that logging in can be "a multiple-step ordeal," though access improves once authenticated.
Customer service stands out as a consistent competitive advantage, with multiple reviewers naming individual support representatives and praising quick response times and problem resolution. The supportive user community is also mentioned as helpful for learning the system's full potential.
★★★★★
Wednesday, September 3, 2025
“I like the ease of use and how quickly I…”
I like the ease of use and how quickly I can access information.
★★★★★
Wednesday, September 3, 2025
“We have now been using isolved HCM for several years…”
We have now been using isolved HCM for several years and are thankful for their knowledge, professionalism and patience. The site is user friendly and easy to navigate. The customer service is excellent! The customer support representatives are accessible and very knowledgeable. Special thank you to Rebecca Markham who helped me resolve a problem – very professional and understanding of the issue and situation. Very satisfied customer.
★★★★★
Wednesday, September 3, 2025
“Isolved customer service reps are very professional and helpful, especially…”
Isolved customer service reps are very professional and helpful, especially Tonia Larsen. I could not be more thankful that we have her as our dedicated customer support rep since she is very knowledgeable and easy to talk to. She was able to resolve my recent issue with ease and clarity. I learned something new from her, and she gives me the confidence and security that everything is working as it should. Thank you again, Tonia!
★★★★★
Wednesday, September 3, 2025
“iSolved has the most features. If they don't have it,…”
iSolved has the most features. If they don't have it, they will!
★★★★★
Wednesday, September 3, 2025
“Easy to view reports and if I ever need help…”
Easy to view reports and if I ever need help Tonia is available to help.
★★★★★
Wednesday, September 3, 2025
“user-friendly interface, and strong customer support”
user-friendly interface, and strong customer support
★★★★★
Wednesday, September 3, 2025
“Isolved is user friendly. It is very easy to navigate…”
Isolved is user friendly. It is very easy to navigate through the system
★★★★★
Wednesday, September 3, 2025
“The system is easy to customize to meet the changing…”
The system is easy to customize to meet the changing needs of taxes and labor.
★★★★★
Wednesday, September 3, 2025
“iSolved has many features that triumph other payroll software's. iSolved…”
iSolved has many features that triumph other payroll software's. iSolved has a wide variety of reports for any business's needs. From payroll, hr, audits, etc, iSolved has the report you need. Most pages allow you to export into an excel spreadsheet, a quick way to edit and save what you need. iSolved has been releasing many fraud protection features as it is becoming more relevant. The iSolved community is very welcoming and partners come together to help each other.
★★★★★
Wednesday, September 3, 2025
“iSolved is very easy to use and Wendy Olesak is…”
iSolved is very easy to use and Wendy Olesak is awesome to work with. She is very responsive, courteous and knowledgeable.
