LiveAgent
★★★★★ 4.8 · 367 Reviews
What is LiveAgent?
LiveAgent provides a complete help desk and live chat platform that brings all customer communications together in one hybrid ticketing system, ensuring effortless access and management. The platform includes a shared universal inbox, real-time live chat, an AI-powered autonomous chatbot, an integrated call center, and a robust self-service customer portal. Packed with features such as advanced automation and 200+ available integrations, LiveAgent equips businesses of all sizes with the tools for exceptional customer service. It also features one of the fastest chat widgets on the market. Trusted by over 150 million users worldwide — including BMW, Yamaha, Huawei, and Oxford University — LiveAgent is a proven choice. Experience it yourself with a 30-day free trial, no credit card required.
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LiveAgent Reviews (367)
- ★★★★★283
- ★★★★★82
- ★★★★★1
- ★★★★★1
- ★★★★★0
Review Summary
Generated using AI from real user reviews
LiveAgent earns strong praise for being an affordable, easy-to-use helpdesk that consolidates email, chat, and other channels into one system.
Users consistently highlight three core strengths: the platform's straightforward setup and interface, its omni-channel capabilities that unify fragmented communication, and responsive support. Many reviewers compare it favorably to costlier competitors like Zendesk and Freshdesk, appreciating the ticket system, time tracking, and gamification features. Small teams and larger organizations alike report improved organization and faster resolution times.
The main criticisms are sparse but recurring. A few users note the mobile app is basic, and one reviewer flagged bugs, unclear UX details (like email forwarding not auto-populating customer data), and occasional slow loading. Another found the multi-agent chat experience cumbersome compared to other live-chat tools. One dissenting voice rated usability and design as not meeting expectations, though this is an outlier among the 50 reviews.
Overall, the feedback is overwhelmingly positive. The product appears well-suited for teams seeking an intuitive, reasonably priced alternative to enterprise helpdesk platforms, with the caveats that mobile functionality and some UI refinements could be stronger.
★★★★★
Thursday, January 12, 2017
“It has a lots of ways to configure the chat…”
It has a lots of ways to configure the chat and ticket system. Easy interface.
★★★★★
Monday, January 9, 2017
★★★★★
Monday, January 9, 2017
“I was figuring something out on the LiveAgent platform on…”
I was figuring something out on the LiveAgent platform on sunday morning but got stuck. I opened up the chat window, figuring I would be redirected to an e-mail form. To my surprise, an actual person answered my question within 1 minute. I have never seen this kind of support, at any other company.
★★★★★
Thursday, January 5, 2017
★★★★★
Wednesday, January 4, 2017
“it was really easy and quick to contact support person”
it was really easy and quick to contact support person
★★★★★
Wednesday, January 4, 2017
“live agent is a great tool to organize your communication,…”
live agent is a great tool to organize your communication, to dispatch duties and to improve information inside the team. We enjoy chatting for fast answers and ibternal tickets for long-term tasks. The support is very fast and friendly. Things we don't enjoy so much: there is no possibility to merge tickets. We often get several emails to the same issue and it would be essential to merge these tickets as they all refer to the same issue. Also, being used to apples spotlight search, we are disappointed by the possibilities to search words and terms across tickets.
★★★★★
Tuesday, January 3, 2017
“Was a great experience, and all my questions were answered.”
Was a great experience, and all my questions were answered.
★★★★★
Sunday, January 1, 2017
“Great support! Very knowledgeable reps and great experience dealing will…”
Great support! Very knowledgeable reps and great experience dealing will all solutions
★★★★★
Friday, December 30, 2016
★★★★★
Thursday, December 29, 2016
“Service was quite nice but response frequency is not good…”
Service was quite nice but response frequency is not good enough. I felt like he is not reading my queries because there wasn't reply back after my questions for long periods. I know that he was looking for my answers but still a quick reply like "let me check" or "I am consulting with technical department, hold on" would make it perfect.
