LiveAgent
★★★★★ 4.8 · 367 Reviews
What is LiveAgent?
LiveAgent provides a complete help desk and live chat platform that brings all customer communications together in one hybrid ticketing system, ensuring effortless access and management. The platform includes a shared universal inbox, real-time live chat, an AI-powered autonomous chatbot, an integrated call center, and a robust self-service customer portal. Packed with features such as advanced automation and 200+ available integrations, LiveAgent equips businesses of all sizes with the tools for exceptional customer service. It also features one of the fastest chat widgets on the market. Trusted by over 150 million users worldwide — including BMW, Yamaha, Huawei, and Oxford University — LiveAgent is a proven choice. Experience it yourself with a 30-day free trial, no credit card required.
Alternatives to LiveAgent
ZendeskZendesk is a cloud-based customer service software platform that provides a range of tools and features to help businesses… Learn more about Zendesk.
FreshdeskFreshworks' cloud-based customer support software, Freshdesk, makes customer happiness refreshingly easy. With powerful… Learn more about Freshdesk.
HostechSupportHostechSupport offers its customers, the best support experience in the industry. We offer quality and 24x7 technical support… Learn more about HostechSupport.
Help ScoutHelp Scout is designed with your customers in mind. Provide email and live chat with a personal touch, and deliver help content… Learn more about Help Scout.
Zoho DeskFounded in 1996, Zoho Corporation is the software company behind three great brands: Zoho, ManageEngine and WebNMS. Zoho offers… Learn more about Zoho Desk.
HaloITSMHaloITSM provides ITIL aligned help desk software that can be installed on premise or in the cloud. With over 25 years of… Learn more about HaloITSM.
UbersmithInfos Ubersmith is a leader in subscription management software for the cloud and beyond. Headquartered in New York, Ubersmith… Learn more about Ubersmith.
versaSRSVersaDev is an Australian company developing business software solutions to customers across the globe. Details about our… Learn more about versaSRS.
Salesforce Small BusinessSalesforce Essentials makes it possible to tap into the power of Salesforce to build stronger customer relationships with a… Learn more about Salesforce Small Business.
ProProfs Help DeskProProfs Help Desk is a customer service tool that allows agents to effectively track and resolve user requests and issues… Learn more about ProProfs Help Desk.
LiveAgent Reviews (367)
- ★★★★★283
- ★★★★★82
- ★★★★★1
- ★★★★★1
- ★★★★★0
Review Summary
Generated using AI from real user reviews
LiveAgent earns strong praise for being an affordable, easy-to-use helpdesk that consolidates email, chat, and other channels into one system.
Users consistently highlight three core strengths: the platform's straightforward setup and interface, its omni-channel capabilities that unify fragmented communication, and responsive support. Many reviewers compare it favorably to costlier competitors like Zendesk and Freshdesk, appreciating the ticket system, time tracking, and gamification features. Small teams and larger organizations alike report improved organization and faster resolution times.
The main criticisms are sparse but recurring. A few users note the mobile app is basic, and one reviewer flagged bugs, unclear UX details (like email forwarding not auto-populating customer data), and occasional slow loading. Another found the multi-agent chat experience cumbersome compared to other live-chat tools. One dissenting voice rated usability and design as not meeting expectations, though this is an outlier among the 50 reviews.
Overall, the feedback is overwhelmingly positive. The product appears well-suited for teams seeking an intuitive, reasonably priced alternative to enterprise helpdesk platforms, with the caveats that mobile functionality and some UI refinements could be stronger.
★★★★★
Sunday, January 29, 2017
“Great tool for helpdesk solution. Complete with many excellent features.…”
Great tool for helpdesk solution. Complete with many excellent features. Already used it since 2011.
★★★★★
Friday, January 27, 2017
“Briliant solutions built into the sevice. The more I know…”
Briliant solutions built into the sevice. The more I know it, the more I like it!Great suppport too, no issue gets unsolved or unanswered.
★★★★★
Tuesday, January 24, 2017
★★★★★
Monday, January 23, 2017
“Very solid and good appliation for help desk ticketingWe have…”
Very solid and good appliation for help desk ticketingWe have used this to replace our in house solution and it has worked wonders. Tickets are no longer getting lost in our system and our response time has increased!Would recommend this to any SMB MSP needing a helpdesk solution
★★★★★
Thursday, January 19, 2017
“I have tried few helpdesk solutions. None of them was…”
I have tried few helpdesk solutions. None of them was ok for our taste.Liveagent is packed with all of the neccessary features like:-helpdesk-self support-live chat-telephony support ( this was not complete in the time of our test, but they panning to release it soon)
★★★★★
Wednesday, January 18, 2017
★★★★★
Wednesday, January 18, 2017
“Tested all of them, this is the best solution in…”
Tested all of them, this is the best solution in quality and pricing. Outstanding support as well.
★★★★★
Monday, January 16, 2017
“Support dept is awesome, timely, and helpful in guiding you…”
Support dept is awesome, timely, and helpful in guiding you to find solutions. The software is also top notch and a great addition to providing support solutions to my new business directoy
★★★★★
Saturday, January 14, 2017
“Best solution to attend all our channels, would be 100%…”
Best solution to attend all our channels, would be 100% perfect if I can integrate with:1. Skype2. Whatsapp3. Oue IP Telephone System
★★★★★
Saturday, January 14, 2017
